PC Richard & Son
reviews and complaints

I Purchased a portable washing machine on Tuesday January 11, 2022, I was told that my delivery was coming on Friday, January 14, 2022. so I took the day off. I miss the call for confirming my delivery, Because I do work and cannot answer my phone, but there was never any voice message, I just happened to call to find out my delivery schedule.
The gentlemen told me that my order was cancel and he has to see if they still have the washing machine. he gave me the delivery dates which was Tuesday Thursday and Friday. I calls him back and say schedule me for Tuesday. He never called by that evening. I call Friday morning and young lady say she will call back. she didn't. So I called again to only find out that Tuesday is all booked up. After I took of work again for Tuesday. this is beyond unfair. I took off two day and still no delivery. and they are telling we can try for another day. I am not taking another day off of work because PC Richard on 125th street can't get it together. please I need some to llook into this

I purchased a Samsung dishwasher less than 2 years ago. After calling service over 3 weeks ago to discover the drain pump needs to be replaced, I patiently scheduled my service call for today, 12.31.
I received multiple confirmations for the tech to arrive today but also a cancellation for which I called to correct and was confirmed by a rep. I received both emails and texts yesterday confirming my appointment. I started tracking the tech and when I was "dropped" after too many attempts, I called to confirm he was indeed coming. Your rep ASSURED me that dispatch said he was on the way before my 2:30pm end time. As of now (3:45pm), no one has arrived. Tried calling back by the offices are closed due tot he holiday. This is BY FAR the worst customer service experience I have received from a company that I believe in. My NYE plans had to be rearranged as I spent an entire day sitting home waiting for a tech who was confirmed and no respect given to fulfill on that promise. I would expect a response from someone regarding this lack of communication and un professionalism.

Appliance was installed on 19 November 2021 and after the installers left Is when I noticed they took out a nice size chunk of my wall and I noticed a stain spot on the front of the freezer door side and the icemaker was not functioning.
Called the store they sent someone out to fix the icemaker on 27 November. He was unable to fix it. The service tech told me to buy a filter and service will reschedule for him to come back.
I called the salesman who sold me the merchandise and relayed the message from the tech and the salesman said that I do not have to buy a filter, that service will provide.
On 9 December the tech called me missing his time to show through (1- 5pm window - he called me at 4:35) and said I was supposed to buy the filter.
Now it seems they will order it, I was told by the salesman that a new freezer door would be ordered and after checking with service and parts it was not ordered, its not in the system. I called to speak with the manager, Andrew and he was busy yesterday. Didn't call me back. I called again today and a Rep said he's with a customer, so I left another message. Claims came out (Danny) on 3 Dec and said he would take care of the damage to my wall. Haven't heard from him since.

Invoice: [protected]. LG.Range Model: LRE3061ST. I called so many time no one is helping! everyone is ignoring me, I can't use the stove or bake... can you send someone to fix or do something about it ? Gezim Musta 267.288.8431 I bought the stove 06/11/2020 Store: 2420 Cottman Ave, Philadelphia PA 19149. Sales Counselor: 9906 Ruben
I really need someone to solve this problem a.s.a.p.

On November 5th, my wife picked out a replacement refrigerator at the rt 22 union, NJ store. She was told that it will get delivered on November 10, 2021. When she called on November 9th they gave her a run around by making her hold on for a long period of time and pass her to other period and still have to hold on. After she was told that they did not order our refrigerator, she asked for a manager. The manager told her that the refrigerator is coming Texas so no we not getting a refrigerator on November 10th. We been without a refrigerator for about a month now. This will be my second time taking off dealing with P.C. Richard & Son and a refrigerator and nothing is getting done.
Could someone please make sure I receive my refrigerator on the 10th of November. Thank you

Steve Cullars
[protected]@msn.com

Took delivery of my new refrigerator today (November 6, 2021).
Door to frig was opening left to right (does not work in my kitchen) must go right to left.
Delivery man said I have to call PC Richards to have a tec. person come to make the adjustment.
Called PC Richards, was told there would be a $25.00 fee to have this adjusted. (invoice # for this charge [protected])
My complaint is when I ordered the frig on line, I was not given a choice of how I wanted my frig door to open, and was told by the PC Richards representative today, that I should have called PC Richards after I made my order, to verify this information. Really?
I truly believe this is something that should be asked on line when placing a frig order and you should not be able to place the order until all pertinent questions are answered.
The order # for this appliance is [protected]

We had a one year warranty on our television (model QN75Q7FN). 3 years later the screen turned off. The television was bought brand new, taken from the box, placed on the wall, and never moved again. After a service call from Samsung, we learned it would cost $1800 to replace the screen.

The PureWash Pro never worked with our brand new Samsung Washer (purchased at PC Richards on the same day). After having a part replaced and two service calls, the machine never worked and no one had an explanation. Ultimately, we threw the PureWash out, as it was not compatible with our washer and we could not return it.

The Dryer does not appropriately sense, and often leaves loads left damp at the end of the cycle. We have to use the "timed dry" setting for every load, drying for at least 1 hour, usually longer.

I bought an lg gram 15 inch laptop today from pc richards and son.
When I was in the store before purchasing it I asked the man if he could open the box and let me see if it was working. He did not inform me that he could not open the box. I purchased the laptop and tried to use it however it was overheating way too much. I am unable to return my the laptop. I am very unsatisfied and upset about this situation. I am not pleased with buying a laptop and cannot return it and it hasnt even been 48 hours. I have work to complete and i'm way behind because the laptop i purchased isnt good. ontop of that I was not aware of the return policy for this item until i purchased it and open the box. The laptop is still new and I worked too hard to see my money down the drain for something that could have easily been returned.

Over very many years, I have had an excellent customer service relationship with the Sales department at the Elmont Store. Sadly, 2-3 months after my most recent purchase of a Maytag Refrigerator the door has not been able to close "air tight". On 10/13/2021, I contacted P. C Service department and advised them of the problem and that the baby's formula and other have been spoilt. A 10/24 service date was given to which I requested an earlier date especially because of spoilage of the baby's food. I was advised that the matter has to be referred to a Dispatcher and my call would be returned within 2-hours. No one returned my call for the rest of that day or the next. When I called back I was told by the PC rep. that I should place two 1-gallon water bottle behind the door to keep it sealed etc. etc. An appt. was scheduled for 10/22/2021, Service repair person(s) showed up on 10/21 when no one was available. I was notified of appt. via email at 9:56 am on 10/21. They outright lied about the facts of the appt. dates. Now a new appt has been scheduled for 11/4. This is not emblematic of PC customer service. Repair & Service dept. was indignant with no care for a family & child from one of the most important appliances that's needed in a home. There are no words to describe the heartache, disappointment and helplessness.

Three different refrigerator deliveries in less than a month all non functional, My food was spoiled
I went into the store most of the time ignored and waited for hours to be taken care of
no one offered to reimburse me I had to purchase cooked meals everyday. Invoice number [protected]
Never again will I purchase from PC Richard or any of my friend and family very frustrating experience.
I have provided 2 video from two different refrigerators.

Purchase a fridge on May 29, 2021 on Bay Plaza Bronx, NY location. Item were "backordered" and patiently wait until August 9 to call S. the salesman to no avail. No call back/ nor email me for a follow up.

Today September 25 I contacted customer service and the lady rep. informed me that I will received a call from B. the store manager in about 10-20 min to resolved the non-delivery issue. Unfortunately, no one called.

Then I decided to go to the store in person to get a refund. To my surprise I was informed the fridge was in stock but I asked for a refund. B. the manager was extremely disrespectful and unprofessional. After 4 months waiting the least you can do is apologize. But it never happened.

At the end B. the manager, in harsh tone told me that if wanted the fridge it will be ready for delivery this coming Wednesday. After 4 months waiting, 2 calls and a visit to the store, why should I settle for such a bad customer experience? Thanks, but no thanks! I took my money some where else.

Thank you for reading!

On 8/23/21 contacted pc's store and customer service relative to our lg washer leaking water all over our floor. The earliest appointment was 9/1/21. Since that time we have had two additional appointments and still have a washer that leaks all over the floor and into the basement. The last appointment today 9/24/21, we were advised by your technician that additional parts would have to be ordered and would most likely take a week before they come in and THEN they would call us to set up an appointment. This has gone on long enough….I have cancelled many medical appointments to be home for the repair service, which has netted 0 results. The nearest laundromat is over 7 miles away, and unfortunately it is full all the time. This has got to end now and it's time for Pc to replace this washer with a similar one that works. I am 78 years old and unable to carry loads of wash anywhere after major back surgery. I have been a loyal Pc customer for over 40 years…I think I deserve better.

Purchased washer/dryer on 03/03/20. The start knob broke late June of 21. Call the Eatontown store the week of the 21st. Received a call from Jersey Appliance on June 26th, I was told they would have the parts by July 6th and someone would call to set up the appointment but if we did not hear from them to call back. Call back the week of July 19th and once or twice a week since, each time the call goes right to hold. I called the store and the manager said they are having a lot of problems with Jersey Appliance and he would contact GE service. Started getting text messages from Jersey Appliance to call to set up appointment but when I would call it would either go right to hold or if someone would answer they would say let me check on that then put me on hold and never come back.
I have been a customer of PC Richard for many years and this is my first experience with such poor service, very disappointed.

I went into the Newington, CT PC Richards store and ordered a TV on 9/4/21. I had to wait until Friday, 9/10 to have it delivered. Delivery was seamless except that there was only one delivery driver. As part of my order, I had purchased Haul Away Service and they were suppose to take my old tv. With no fault from the delivery driver, he was unable to carry and haul away my tv as there was only one person and it was too heavy for him.

The delivery driver and I both contacted the Newington CT store on the same day, 9/10, to notify them that he could not carry the tv. I never heard back so I went into the store that Friday night to schedule the pickup of my haul away that I already purchased. The person scheduled it for Tuesday, 9/14 and said his Saturday was already booked.

So, here we are on 9/14 and no call or show. I called the store and they said they had me in for Saturday, 9/11. I told them then how come no one called on Saturday or even showed up. I was home all day. The person who answered the phone said I don't know. We don't have you in our schedule. I am so frustrated with the customer service and lack of anyone knowing what is going on in this store. I will never shop here again.

At this point, I just need my tv picked up.

I pay for a service contract and you never honor them for months. First I was without a refg. For 3 months and now a dishwasher. But I f I went in you would make me up grade barbara sheriff [protected]
Invoice [protected]
The bbb has so many complaint about you that when you go on sight it says it will only print 1 out of 5 because it has so many

Jose Robles
195 Lenore Court
Hiram, Georgia
Home tel. [protected]
Cell [protected]

Dryer was left it in the garage by Pilot Air Freight.
When we opened the box this week after we finish the room to connected, we fount out it was damage. I sent it the invoice and pictures.
Thank you for your help. Any question please call me at this tel. [protected]

A/C ordered through Jerry at Plainview, NY locations It took 10 days for PCR to finally order a replacement A/C after they insisted I needed a $25 survey to have one ordered. Next thing I know is that they can not procur a replacement unit and was refunded only $75 or my $100 deposit stating they could not refund the $25 for the survey of a unit they can not get. This is all during hot days in July which was very frustrating and unpleasant. I proceeded to get a replacement done without any survey or delays from another source. After many years and thousands of dollars spent at PCR I can no longer use the company. Unfortunately for PCR and fortunately for me there are other choices to obtain whatever they carry. This is all because they refused to refund a $25 deposit which I was originally told by the salesman was refundable. It was not my fault they could not find a replacement. The company is very petty and short sighted by not refunding the whole deposit. Also I would not recommend the saleman, Jerry, at the Plainview store if you are spending more than 5 dollars.
Bill Levick