PC Richard & Son
reviews and complaints

I purchased a Maytag Washer machine on 05/20/2023, at the Bronx Bay Plaza, located at 200 Baychester Avenue, Bronx NY 10475. The total coast of the Maytag Washer machine was 1,212, that included the installment and the removed of the old washer machine. I tried to use the Washer machine on 05/28/2023, for the first time, "GUESS WHAT", a F1 code popped up stated the washer machine holes wasn't installed properly. I went directly to PC Richard on 5/29/2023 and inform the supervisor about my situation, he made a copy of my receipted and stated he is going take cares of it; "he didn't take care of it." I reach out to the salesperson Jeffrey, and he made arrangements for PC Richard tech to come to my house for today (06-2-23), from the hours 11-3pm. Normally the tech will call or send notification to the customer states they are on their way to yours home; in my case it wasn't done. While I was at the store, the tech called me and stated he is at my front door; I informed him that I am at the store, but my daughter is in the neighborhood, can you wait 10min, he agrees but guess what he did not wait. Now I had to rescheduled for June 6, 2023, because that the early day they have available. Question: is it my fault that the tech didn't install my washer machine holes incorrectly, Question: Is it my fault that the tech didn't call or send notification to inform me, he is on his way. I 'm long-term PC Richard Customer and paid my credit card bill on times. I expected better from PC Richard.

I purchased a LG refrigerator and the 10 year warranty from PC Richard in 2015. This refrigerator has been a nightmare. 10/25/19 - Freezer broke. 11/5/19 - compressor installed. 6/30/19 and 6/28/21 - ice maker broke. 4/11/23 - Freezer broken again. 4/14/23 - A&E repair said compressor is broken. Will come 5/2/23 to repair. 4/15/23- Spoke to customer service center and manager will approve the exchange since it’s taken too long to fix. Will process the credit by 4/17/23. 4/17/23 - Called again and Pc Richard lied and said they will repair it. Parts are in stock. Unfortunately I received an email stating “

The repair of your refrigerator, model# LSXS26326S requires specific part(s), which have been ordered. We are doing everything possible to expedite receipt of this part(s) in order to complete your repair as soon as possible.

We will notify you again when the parts arrive so a return visit can be scheduled to complete the repair.

DUE TO SEVERE PRODUCT AND PART SHORTAGES, OUR PARTS DISTRIBUTORS AND SERVICE PROVIDERS ARE EXPERIENCING PROLONGED DELAYS. MANY MANUFACTURERS EXPERIENCED FACTORY AND WAREHOUSE CLOSURES IN 2020 & 2021. BE ASSURED, AS WE TRY TO ADAPT TO THESE OBSTACLES, P.C. RICHARD AND SON AND OUR SERVICE PROVIDERS REM AIN COMMITTED TO COMPLETING YOUR REPAIR AS QUICKLY AS POSSIBLE.”

This is unacceptable service. Will never deal with PC Richard after being a loyal customer for 30 years.

I originally purchased a Sealy Posturepedic hybrid mattress on 11/19/2022, I requested an exchange because I was not happy with the feel of the Sealy Posturepedic hybrid mattress. So I went back to PC Richards to test out the other beds and decided on a Stearns and Foster Mattress and took delivery on 3/2/23. Upon receiving this bed my wife and I noticed it felt nothing like what was on display at the store, so much firmer. The following weekend I went back to the store (on 3/11 & 3/12) to double check the model #’s to confirm if indeed the correct bed was delivered (the numbers did match). So I spoke with my sales representative and he said I have to call the PC Richards Mattress Service center, but I would have to allow 30 days to pass before they would do anything (give the mattress time to settle). March 23, 2023 an inspector came to inspect for indentations, what a waste of all our time, why even come to the house. I called because my bed was as much as 2 levels more firm than the mattress on display at my local PC Richards, you would think there is a test for this. On 3/27/23 spoke with a PCR rep and she told me I would have to wait the 30 days to put in a comfort exchange for a fee of $75. On 4/3/23 spoke with a different rep and she said she would send it up to management because I already did an exchange. Management did call me back within the hour and said they would not exchange the mattress because their policy states that only one exchange is available to me. I don’t have a problem with their policy, I have a problem with the fact that the bed on display has probably been on the floor for over 5 years (probably even more than that) and feels nothing like the bed I received. PCR sales person should have disclosed that if that was the case, especially after I told him “I do not want anything firmer than this, I can not have anything firmer than this”. So the Service center rep continued to direct me to call Stearns and Foster (customer service), I asked why when all they're going to do is direct me back to PCR. She insisted on calling them to get me out of her hair and Stearns and Foster did exactly that, directing me back to PCR. If the comfort levels weren't so distinct, the blame would be on me, but no way are they identical in comfort so this is not my fault. I believe they are 100% at fault (almost like false advertising). I did not receive what I looked at and tried out at the store and what I was sold, plain and simple. It’s like going into PCR and ordering a Samsung TV and getting an LG delivered, both are TV’s but not what I ordered. I would like for PCR to give me a no fee exchange… and they should replace the beds in the my local store.

my dishwasher has not worked properly since 12/12/2002 .

I have had 5 repair people here and many many calls .

12/12/2022 / 2/9/2023 / 2/27/2023 / 3/6/2023 did not show up rescheduled to 3 /7/2023 which I only found this out because I called them about 4 o'clock they never contacted me . also when the tech did show up he said that this happed to 4 or 5 other people and that Pc Richards gave them compensation for wasting there time / 3/16/2023 .

on 3/7/2023 the repair person showed up and installed the motor which is what they said was the problem . he did a short test and then left . after he left I used the dishwasher but it made so much noise that it was unusable .

called them less than 20 minutes after he left the service department said that the tech would call me .

which he did not .

the next day I called again , they made an appointment for another tech to come out. 3/16/2023 when the tech got here he determined that the pump was faulty . so he order more parts .

as of today 3/29/2023 the dishwasher still does not work .

AND DO TO THE FACT THAT I TRUSTED PC RICHARDS THE DISHWASHER IS NOW JUST OUT OF THE 1 YEAR MANUFACTOR WARRANTY . SO SAMSUNG CAN NOT HELP ME UNLESS I PAY FOR THE SERVICE .

they keep saying that they cannot get the parts . then they say the parts are on the way . they said the parts should get there about the 1st or before .

but they cannot get a tech to install them do to there system .

ALL I WANT IS FOR THEY TO FIX THE DISHWASHER CORRECTLY AND THE FASTEST TIME POSSIBLE TIME .

I think to this point that I have been patient . but know I am done . as I told the manager to 3/29/2023 MICHEAL HARRISE my next step is to sue Pc Richards and there service department .

I have been patient after being passed around and ignored .

theresa speziale

[protected]

[protected]@aol.com

I purchased a Maytag dryer on 3/22/23 at pc richards in carle place New York

Maytag Model med6230hw . The dryer was scheduled to arrive 3/24/23 and never showed up . Called store complained and it was escalated to be delivered yesterday 3/28/23 and never showed up ! Called regional mgr was told it would arrive today now pd richards says they do not have the dryer nor do they know where it is . We are without a dryer for over a week and a half and leaving for vacation in eight days . We need this dryer now . Any assistance is much appreciated . Pls contact me at [edited]

Or [edited]

Peggy and nick maione

I would not recommend this card at all. Beside the high interest rate and the higher cost of their products, they have some practices that seem weird to me. I have had the pc richard credit card for years. Recently, as I was trying to make a purchase, I noticed my account was closed. When I inquired, they said it was because my balance on "other" cards was high. My balance was zero on the pc richard card for the past 5 months, I always paid my balance on time, with a 3k limit, but you just close my account just because I have higher balance on other cards. The other cards are happy that I have high balance because I pay my bills on time. I just purchased a second house and made some improvements to the first house to put it for rent, so it's normal that my balances increase at some point. They will go down over time. And I did not get any warning, any notification at all. The customer rep I talked to was careless and made me feel like I was wasting her time. She asked me to reapply for a new card. Not sure if such practice is legal but it is not fair. I do not recommend this company.

Hi my name is Martin, I have purchase a LG refrigerator Model # LFXC24726S, Invoice # [protected], I am very disappointed in your service and warranty procedure. I have purchase a extended warranty on my LG appliance and had services preform 3 time within a six weeks period start from1/21/23, 3/15/23 and 3/16/23.I am disappointed that I am still waiting for parts to fix my current refrigerator and can't wait anymore, I have purchase a new refrigerator for $2,720.00 which is being delivered today 3/21/23. This is unfair to me and my family as a customer who has purchase a extended warranty from your company, keep in mind I have numerous appliances from your stores for my fix and flip property over the past 10 years also. I have spoken to your service manager Mike and Curley and explain that its been over 2 months now we are without a refrigerator and need to get a exchange or store credit which you have fail to preform. Pc Richards and Sons is robbing me and other customers of there hard earn money and will not let this go without getting BBB and my attorney involve. Your business practice is unfair and seem to be robbing customers out of there hard earn money. I will be awaiting a phone call from upper management before proceeding with any other complaint or actions.

Purchased LG Washer 3/11/22. At the time we wanted the upgraded model but it was not in stock so we were convinced to purchase a downgrade which is the one we presently have(terrible). For at least 3 months now we were smelling a mildew smell. We assumed it was because the door needed to stay open but that did not help. We also started to take water out constantly, every time we washed. I called for service. First service repair came out to assess the problem. As it turned out he said we needed a pump because it was not draining. I asked him how often we would have to drain the water and he said we should not have to unless there was a problem with water still in drum.

on 3/17 another person came out I asked him the same question and he said at least 3Xs a week or as often as you do wash. I said the first guy told me unless there was a problem I should not have to drain it. He said the first service tech did not know what he was talking about. I noticed he was taking the whole machine apart including the drum. Then he proceeded to tell me he needed towels because he thought at least 2 gallons of water would be coming out. I said here's a bucket but he wanted towels. He was at the house for about an hour. As it turned out there was hardly any water in the machine. I heard him running the machine so I went into the laundry area. He said everything should be working fine now, pump was changed. I then asked him where the towel was and to my surprise, he had left it inside the machine. He looked annoyed that he would have to open the machine again but instead he took a screw driver to pull it out...at this point I knew he had no idea what he was doing and I wanted him to leave. I then asked him if he wouldn't mind taking the couple of bags and the part out with him to the garbage. He said he does not do that. I then proceeded to tip him(why I don't know) after I tipped him he was willing to take the bags and part out with him to throw away, WOW! As soon as I left I tried calling service to speak with a manager but to no avail. I called back again and got Chris who told me a manager would call me...still waiting...I called LG in the meantime and they told me that I should not have to drain any water unless there was still a problem with the machine. My brother came home and took a look at what he did...The drum was put in crooked and it shook which it didn't before he fixed it and a spring was showing on the side of the rubber piece on the drum. Also the rubber piece was not put in correctly...it had bubbles, not smooth. A friend of ours who is a mechanic went to PC Richards today and found the same machine. The rubber piece should be flush and in place(it is not) and the spring that's exposed should not be on the side of the machine. It should be in the middle and NOT exposed. And of course the drum was straight and secure not able to be moved. Today I put several calls in again. One of the reps proceeded to tell me that the last tech that supposedly took care of the problem put down I would need a plumber...WHAT? He told me he fixed the issue but unknown to me he made matters worse. Unfortunately I cannot send pictures/video I do not have the formats you allow.

I had bought a Maytag washer 5 years ago with a 5 year warranty for $140.

It lasted 4.5 years and when it started to go I made a service appointment on March 4 for late afternoon since i work 7 days a week in Brooklyn and can't get home in time for arrival. They called me in morning and again I requested a pm service. They could not guarantee the time. Then they called for half hour notification around 10AM so I had to reschedule for March 18.

The washer died or stopped washing on Thursday March 23rd.

I called PC Richards Bellmore on Friday and as usual: THEY ARE GREAT!

Thanks Garth!

I was able to buy a new one and have it delivered the next day Saturday: Problem Solved.

My complaint is:

Being a family of 5 that needs a working washing machine on a daily basis where was the urgency and the customer accommodation needed in this situation? Nowhere.

If they would have got to my house on the 4th at 1PM they could have assessed whether or not I needed a new washer which cost me $1166.57 Invoice # [protected] or fix it which cost me $140 for a 5 year warranty and needed at that exact moment.

I spent $140 for a warranty 5 years ago that I did not get to use because of their scheduling. I would like my money back due to not prioritizing my problem which cost me money.

I know that PC Richard would not have paid for the many visits to the laundrymat if I would have waited for the next service visit to tell me my next step, hence I purchased a new machine.

Why offer a warranty to customers if time is a factor and really not going to be utilized for the betterment of the customer. The service scheduler or 3rd party needs to be more sympathetic for the customer and act quickly.

This is the historical reference that I filed about a month ago. About two week ago I received a telephone call from Rich in customer service who offered me a $200 gift certificate which I accepted as a reasonable compromise.

To date I have note received payment. Am I to assume this offer was genuine or rather a hope that I will just forget it. Disappointed, again

Stu Grossman

Feb 27, 2023, 3:34 PM EST

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PC Richard & Son response

Feb 27, 20231:31 pm EST

Good afternoon, we apologize for the experience you've had with your unit. Please email us at [protected]@pcrichard.com with this information, as well as your invoice number so we can look into this matter for you. We look forward to hearing from you.

Dear Stuart,

Payment has been received in the amount of $341.27 for Service Call #: [protected]. Thank you for entrusting P.C. Richard & Son with your service needs.

I have been a loyal PC Richard and Son customer for many years. However, shame on this company and their Customer Service Department who refused to acknowledge and respond appropriately to my issue without any show of courtesy.

If truth be told, PC Richard should change the name of the Customer Services Department to the Customer Disservices Department.

FYI - I had some difficulty with my Maytag washing machine. Each and every time I did a wash the OL code came up and I could not complete my wash. I called the service department to schedule an appointment. A repairman came during the first week of February 2023 and informed me that “the only thing it could be is the suspension rods.”

On February 10 2023 the service man (a very nice man) returned and replaced the rods and charged me $314.27 for services call # [protected].

From the start, the repair did not work. I called back and at the request of customer services they suggested a second service call, which seemed reasonable. The service man came on February 20, 2023 and indicated that there was nothing else to do except to reduce the number of items I washed at one time. Although it seemed illogical, I tried, and it did still did not correct the issue. It does not make sense that I would spend over $300.00 for a repair that did not work and PC Richard would not acknowledge this and do something about it.

On February 22, 2023, I spoke to Eugene in customer service and explained this situation. I did not ask for a refund, however, I thought it appropriate to receive a credit and use it at PC Richard to replace the washing machine. Eugene kept me on hold for 15 minutes, returned and said his supervisor was busy. Eugene assured me that he himself would call me back within the hour. He did not.

On February 24, 2023 I spoke to Samantha in customer service. Before I could finish explaining this circumstance Samantha first said PC Richard couldn’t do anything. Then she said that I should schedule a third service call. I asked her to what end since I already saw the serviceman twice. Lastly, she told me the COD supervisor will call me within 24 hours. He did not.

It appears that Eugene and Samantha in customer services share a common trait. They can lie at will without hesitation.

It seems that PC Richard’s customer service policy is to deny, deny, and make empty promises of call backs to address the problem. This drives away customers and tarnishes their long-standing family reputation.

Shame on you

Over the weekend I ordered a 75 inch Samsung television and an 18 inch RCA microwave. I paid in full via Paypal and delivery was scheduled for Wednesday, March 8. This morning at 8:00 I got a missed call from PC Richard customer service. I returned the call and spoke to Shay, who was very friendly and apparently was able to look up my account via my telephone number because he greeted me by name, I was very impressed. After telling Shay that I was returning a call from customer service regarding a delivery he connected me to Omar. I told Omar my name and explained I was asked to call customer service. He asked for my invoice number and I told him I didn't have it handy and could he look it up via my phone number and he said no. I said Shay was able to do it and Omar said nothing. So, I said hold on and did what I had to to produce the invoice number, but when I got back to Omar and said I have the number he said nevermind he already had it. He then told me that my items would not be delivered as scheduled because I hadn't provided a COI. I said nobody told me I had to, and besides isn't it on PC Richard to provide that for themselves? That was the first question I asked that seemed to anger Omar. We went back and forth on that a little and he kept insisting that it was my duty to provide that. At this point I was finding him rude and wasn't sure if I even wanted the items anymore and then he added something about me having to give them a COA as well. I balked at that and he cut me off and said "just get a sample" I said a sample of what and he said it doesn't matter my building will understand. I explained that I'd like to know what I was asking them for and then he said just ask them for a sample. At this point his exasperation with me was very apparent and I didn't feel I deserved that so I said forget it I will call back and speak to someone else. After I hung up I called and emailed by building and requested all the certificates that Omar said it was my responsibility to acquire. THEN my computer pinged notifying me of a new email...it was from you guys saying that my order has been cancelled and my money was refunded. I wrote back and asked why? THEN somebody named Ralph called me and said that if I wanted my items delivered by tomorrow I had to re-pay. I said wait a minute I was just told that I had to get all these certificates and I am in the process of getting them, Ralph told me that I didn't need to provide anything except to resubmit my payment. I said wait a minute why was this order cancelled in the first place. He didn't want to or couldn't answer me and said I will have a supervisor call you. Quite a while later I saw my phone flashing that there was a new voice mail. It was a woman calling from PC Richards but I couldn't understand her name or what she was saying because she was such a quiet talker and her words ran together. The only thing I understood in the three minute message was "you asked to be called back my a manager". No, I didn't, Ralph suggested that he have a supervisor call me, I never asked. All I ever asked was why was my order cancelled. Oh, and to rub salt in the wound, when you guys returned my money to me it disappeared. Not your fault, it's Paypal's fault, but had you never cancelled my order I wouldn't be going through all this unnecessary stress. Oh, and to make matters worse I took the day off from work tomorrow. I was looking forward to making popcorn in my new microwave and watching my big screen TV. But instead I have wasted a personal day and have nothing to look forward to tomorrow. I guess I could use my time ranting on the internet about this and looking to see if Best Buy has any deals on big screen TV's. Daniel B.

I purchased a refrigerator 2 years ago from here and the sales rep talked me into using the 0% interest financing. I was told when setting up my auto pay it was for the correct amount to pay it off on time. Now I was just wacked with a $2000.00 interest fee. No one contacted me or sent me an email letting me know it was going to kick in and it is now past 30 days and they will not allow me to just pay off balance. I have purchases all of my TVs and appliances here spending thousands.

Initially Contacted PC Richards 12/11/22 Stove Working
12/19/22 Service Appt. Was cancelled. By Initial Repairman
12/24/22 GG Appliance came to replace igniter.
Was Told need a Relay Board and Compressor Fan to Complete Repair and Parts would be Ordered.
1/24/22 GG Appliance Kathleen Called said Relay Board part needed to repair Stove had no Estimated Date of Arrival and They are Unable to Repair the Stove.

1/24/23 to Present Date, 3/03/23. Have called PC Richards Customer Repair at least 20 Times. Was Told PC Richards needed a Return Authorization Code, I was advised that would take 24–48 Hours from GE to have my Stove Replaced. Each phone call I made, I was told by Customer Service a Ticket needed to be put in and a Supervisor would call me back. The Supervisors were never available to be spoken to or they were not at Work. Left Multiple messages for Abby Gonzalez, the Supervisor, who never even had the Courtesy to call me Back. To Date, My Stove has not been Fixed or Replaced. I took the Warranty with PC Richards and it's clear if it cannot be fixed it would be replaced. I should not have to be waiting for a response from GE. They need to Replace and stove and fight with GE for Refund. Please check file notes. Stove listed under [protected], DiNardo. Please respond at the current cell # or my email at [protected]@aol.com. Thank You!

I bought a desk top from you, had trouble with keyboard. Gave wrong symbols. Brought keyboard into store, it worked there. At home no. Called TEC support which paid for did not help. Asked AJ at Enfield store wrote two letters and talked to him. He said it might be connected to England, you would have to talk to TEC support, they can set up your computer remote. I did it asked for pin which I do not have. Was told to call micro soft. I do not have this number. Did not help again. Bought a lap top a few years back it did not work they exchanged it for another one it worked for a while then I had to get a computer geek. He said it was three years old, I got rid of it and got one from best buys. I thought I would try you again, but as you can read, still having trouble with your computers. What are you going to do about this. It seems no one cares, just past the buck. I am ready to report to the attorney general of the state of Conn and the BBB and federal trades commission. My name is Ronald Hirth Vietnam veteran *[protected]. Also bought protection for computer ultimate protection. How are you going to help me. I sent a message to customer service in Enfield, CT. O do I have to return it and get my money back and go else where?

I have been a loyal PC Richard and Son customer for many years. However, shame on this company and their Customer Service Department who refused to acknowledge and respond appropriately to my issue without any show of courtesy.

If truth be told, PC Richard should change the name of the Customer Services Department to the Customer Disservices Department.

FYI - I had some difficulty with my Maytag washing machine. Each and every time I did a wash the OL code came up and I could not complete my wash. I called the service department to schedule an appointment. A repairman came during the first week of February 2023 and informed me that “the only thing it could be is the suspension rods.”

On February 10 2023 the service man (a very nice man) returned and replaced the rods and charged me $314.27 for services call # [protected].

From the start, the repair did not work. I called back and at the request of customer services they suggested a second service call, which seemed reasonable. The service man came on February 20, 2023 and indicated that there was nothing else to do except to reduce the number of items I washed at one time. Although it seemed illogical, I tried, and it did still did not correct the issue. It does not make sense that I would spend over $300.00 for a repair that did not work and PC Richard would not acknowledge this and do something about it.

On February 22, 2023, I spoke to Eugene in customer service and explained this situation. I did not ask for a refund, however, I thought it appropriate to receive a credit and use it at PC Richard to replace the washing machine. Eugene kept me on hold for 15 minutes, returned and said his supervisor was busy. Eugene assured me that he himself would call me back within the hour. He did not.

On February 24, 2023 I spoke to Samantha in customer service. Before I could finish explaining this circumstance Samantha first said PC Richard couldn’t do anything. Then she said that I should schedule a third service call. I asked her to what end since I already saw the serviceman twice. Lastly, she told me the COD supervisor will call me within 24 hours. He did not.

It appears that Eugene and Samantha in customer services share a common trait. They can lie at will without hesitation.

It seems that PC Richard’s customer service policy is to deny, deny, and make empty promises of call backs to address the problem. This drives away customers and tarnishes their long-standing family reputation.

Shame on you

LIES...LIES..LIES

Purchased an $1800 tv and was promised delivery today by the salesman Joe AND the store manager. Also got an email confirming todays delivery...Guess what.

True to form for PC Richards, no delivery. No phone calls either. Not even a heads up.

Called the store. Was told the deliveryman got hurt. No delivery today.

Have to go away for 3-4 weeks tomorrow. The salesman and manager assured today delivery.

This happened @ 12 years ago. Same problem, only the truck broke down.

I should have learned my lesson then. Will NEVER walk into a PC RICHARDS store again.

Initially Contacted PC Richards 12/11/22 Stove Working
12/19/22 Service Appt. Was cancelled. By Initial Repairman
12/24/22 GG Appliance came to replace igniter.
Was Told need a Relay Board and Compressor Fan to Complete Repair and Parts would be Ordered.
1/24/22 GG Appliance Kathleen Called said Relay Board part needed to repair Stove had no Estimated Date of Arrival and They are Unable to Repair the Stove.

1/24/23 to Present Date, 2/16/23. Have called PC Richards Customer Repair at least 15 Times. Was Told PC Richards needed a Return Authorization Code, I was advised that would take 24–48 Hours from GE to have my Stove Replaced. Each phone call I made, I was told by Customer Service a Ticket needed to be put in and a Supervisor would call me back. The Supervisors were never available to be spoken to or they were not at Work. Left Multiple messages for Abby Gonzalez, the Supervisor, who never even had the Courtesy to call me Back. To Date, My Stove has not been Fixed or Replaced. I took the Warranty with PC Richards and it's clear if it cannot be fixed it would be replaced. I should not have to be waiting for a response from GE. They need to Replace and stove and fight with GE for Refund. Please check file notes. Stove listed under [protected], DiNardo. Please respond at the current cell # or my email at [protected]@aol.com. Thank You!

Hello,

I bought a dishwasher on 1/9. The dishwasher broke 3 weeks later on 2/3. Service came out on 2/7 and confirmed a broken dishwasher. Was told I will get a RA to exchange. Waited for RA but was told today that RA was denied and dishwasher will be repaired. I do not want to repair a brand new dishwasher. I want to exchange it for a different brand. Customer service giving me the run around and store manager refuses to help. I beg you to help me resolve this asap. Thank you so much.

Tanya

I just got the worst customer service experience with PC Richard & Son service department. I was gifted a brand new Samsung television for Christmas. The television was turned on Christmas Day. Everything was great until end of January when all of a sudden the TV wouldn’t turn on. I tried everything. I used the TV remote, the cable box remote, and found the button on the TV and tried that. they sent out a service person to do a diagnostic and he determined that the televisions computer and screen were bad and needed to be replaced. I asked him why wouldn’t I get a new TV since it’s so new. He stated over 30 days so doesn’t qualify for replacement. I told him it was 35 days. that’s ridiculous. I’ve been a client for over 30 years. have purchased all items from then and always received superior customer service except now. I have their credit card and I will no longer purchase any items from them again. I will go to their competitors (Bestbuy) and others to purchase items. Ridiculous how they would treat a long time client like this on a 5 day difference to get a replacement. Be very careful when purchasing items there because it appears they don’t care about their clients. Very poor customer service and I was in customer service industry my entire working career.