PC Richard & Son
reviews and complaints

I order a package of appliances on February and I was told they would be ready by March 25 and I was told they were waiting for confirmation from supplier. They feed me lies for more then 2 month and finally they told me they would be delivered by Wednesday April 7 nothing came .I went back to the pc richard store on West New York and was told no delivery was scheduled and they had nothing on stocks.and it would take now months since in 2 month no order was placed while they took the money.

On 2/15-16/2021 I phoned PCR requesting a service call for my Frigidaire electric range Model #FFES3026TW. (I purchased a Service Contract when I purchased the range.) On 2/22/20021 a PCR tech diagnosed the problem and ordered 3 parts.

On the same day I confirmed the order and was told to check back in ten days for a repair date. I phoned on 3/3/21 and was told by Chris that the ETA for the parts was "possibly" 3/5; if not, "absolutely 3/8 or 3/9. I phoned again on 3/10 and was given a new ETA of 3/17. I phoned again on 3/18 and was told by Joe that 2 parts had arrived but the 3rd (Controller #[protected]) which had been ordered from the manufacturer had not arrived. The new ETA was now 3/24. I phoned again on 3/29; that call was returned on 3/30 by Marc. He had been instructed by Argelia in the Parts Department to give me the new ETA of 4/6.

On 4/1, I phoned Frigidaire, described the situation (see above) and was told that the Controller is on back order and the ETA for its arrival at Frigidaire's North Carolina warehouse is JULY 13; with an ETA of 7/23-27 to PCR. Assuming another 10-14 days before the actual installation, this brings the repair date to the 2nd week of August.

I am appalled that the ETAs given by PCR's Parts Department were never based on fact. For 6 weeks I was totally misled by fictional ETAs. Such dishonesty is a breach of trust that severely comprises the good reputation PCR enjoys regarding its stores, the range of its offerings and its salesforce. PCR's Parts Department's dereliction of duty is a blight on that reputation.

I have been unable to bake, roast or broil since mid-February. To extend that time period to mid-August (6 months) is an inconvenience that it entirely too long and completely unacceptable.

Given the facts outlined above, I am requesting PCR/Frigidaire to make good by replace my range and installing a new one as soon as possible. I look forward to hearing from you.

I purchased a Samsung refrig. the end of 2014 and bought the 5 year ext. warranty. I paid $999.97 for the frig. itself. I loved the frig,. but approx. 2 yrs. later I had water and ice in produce bins, and frost over drawers in freezer and freezer items. The service people were out to fix approx. 4-6 times. The problem kept reoccurring. I was assured by the store manager in the E. Bruns. NJ store that the frig I got was a fluke and there was no problem with this particular model. I trusted what the store manager told me and because I loved the frig., I went with the same model. Again, approx. 2 plus years later the same problem started happening again with the new refrigerator. About a 1"sheet of ice on the bottom shelf where the produce bins lay, water and ice in produce bins. Again, 3 attempts were made to repair the replaced frig. I might also add that it took the service dept. approximately between 4-6 months involving both defective refrigerators to complete attempts to repair both refrigerators. From the time I called to them scheduling the appt., where the repair guy came to check the frig., then had to order the part, and then they would schedule another appt. to finally repair it. Since this 2nd frig can't be repaired they are now offering me a $986.55 credit which includes sales tax. On the original frig. that I bought which cost me $999.97, did not include the sales tax. The invoice number for the credit on the frig is [protected]. The invoice number on my original purchase price of $999.97 which does not include the sales tax is [protected]. I went into the store last week to select a new machine, spent about an hour with a sales rep. looking for one that was in the credit range and one that would fit in my space. The only thing they had was an old Frigidaire model for $724.00 which I really didn't like. All the other machines they showed me were about $400 above the credit they issued me., and above my budgeted price. They will not refund me any money if I went with the low-cost one, which I find appalling and so unfair. It is my contention that if the store can't accommodate me they should issue me a refund and I could shop elsewhere for the frig. I want something comparable to what I originally purchased and was replaced by them"twice" which was under warranty. I have had a lot of aggravation over this and have lots hundreds of dollars worth of produce since the purchase of this machine. I've been very patient waiting for them to repair or replace it. I hope someone will step in on my behalf and help me with this problem. Thank you.

There is a PCRichard & Son very large truck double parked several nights a week, blocking parked cars and open spaces. It is parked from about 6 pm to 6 am. This in front of 627 Edison Ave, Bronx, between Randall & Schley Ave.s This is repeated several nights every week. I rent in 629 Edison Avenue and I can never get that open spot and twice I could not get my car out to go to work.

October 12, 2020

PC Richards

To Whom It May Concern:

I am writing this letter to inform your offices of the worst experience I've ever had at one of your locations. On October 4th, I was in your Carteret, NJ store and was in there to purchase a deep freezer. While waiting for a salesperson, I wandered around your showroom and upon impulse, decided to purchase a TV. The salesperson (Scott) showed us a 75" LG floor model (75UN8570PUC) and gave us a wonderful price because it was allegedly only missing the legs and a remote. Scott also suggested I purchase the 2-year warranty since it was a display model. While in your showroom, everything appeared to be in working order. Once the price/purchase was decided, I allowed Scott to re-open my PC Richard account (which I haven't used in years).

After purchasing the deep freezer and TV, Scott informed me that they didn't have the original box that the TV came in. He said they would wrap it in bubble wrap and it would be fine. The stock person helped bring the TV to my truck and needed help in loading it. I don't know what happened from the showroom floor to the stockroom, but when I got the TV home and plugged it in, there appeared to be an internal hairline fracture running across the screen. Since the TV was purchased on a Sunday, I contacted the Carteret, NJ location the following business day to complain.

I asked for Scott and explained the situation. He then put his manager (Joe Rossi) on the phone. Again, nothing was resolved and the manager was rather nasty. I then decided the best course of action was to physically return the TV to explain to them about the internal damage. They continually kept saying that there was nothing they could do since the TV was physically damaged, which it wasn't. Then I requested to speak to yet another manager (Mike Garrison). This was truly the worst customer experience ever. Not only did they accuse me of damaging a TV that I had in my possession for less than 24-hours, they were basically rude and put me out of the store.

Needless to say, the TV remains at that location and since they wouldn't offer to replace the damaged TV which I was sold, I want a refund. I am not paying $800 for damaged merchandise that has a useless warranty and the sales staff was extremely disrespectful.

I've also contacted the BBB to formally complain. I will contact any/all persons associated with PC Richards until the situation is rectified.

Tracey LaMarr
727 Pennsylvania Ave. #504
Elizabeth, NJ 07201

I went to Deer Park Store to purchase an electric stove was told I couldn't get it delivered until 12/31 I agreed to that date and was also sent a confirmation email to be delivered on that date . I was unable to get a time frame because the number on my receipt was not recognized and when I called the day it was supposed to be delivered the said I changed the delivery day. When I told them I never authorized a change in the date and I did not receive my stove and now I'm getting the run around about when it will be delivered. I'm ready to cancel my whole at this point and go somewhere else to purchase another stove

Purchased an gas oven range and $400 promo amount from mfr was not taken off the item amount but rather at the end of transaction - after adding larger installation & removal fees, etc... Sales tax was added on total larger amount vs lower amount - this is wrong - and they claim they will deduct $200 from the installation amount after delivery - because they can't do it on the current "old" register... This is wrong to take higher tax amount from customers... I had other receipt estimates from other retailers that did not do this but they did not even show interest or offer to "price match" competitors as pcr claims to do. Salesperson was rude and mean since I retracted my purchase and they showed no interest in maintaining good customer service to clients buying from your establishment for 20+ years... There are others to buy from, I do not need to be treated like I did something wrong!

I recently moved into a new home and was required to work with PC Richard by the builder of the home. From the beginning, it was a horrible experience. We went to the store in New Haven CT and had to work with Chris Mutts. On the day we met him to pick out our appliances he was complaining that his pain meds were wearing off from a recent surgery and told us that he really didn't have anything to show us and not sure why we came into the store. Meanwhile, we had called a week earlier and he scheduled the appointment for us to come in and meet him. After about 2 weeks we were finally able to place the order for the appliances we wanted. Due to COVID, things are back ordered which we understand but they assured us we'd have everything in time for closing on the house. A few days before closing they told us everything but the fridge would be delivered and it was due to come in about a week later. This is where things completely fell apart. We used our dishwasher for a week before it completely stopped working because it was never installed right. We have a propane stove and the tech team who installed it converted 4 out of 5 burners and our fridge order seemed to have disappeared and no one would give us an update. We called Chris constantly asking for updates on parts for the dishwasher, the converter for the stove burner and the fridge. Each time we called, Chris gave us the run around and was either on his lunch break or not in the store that day to check. At one point, he cursed at my husband and hung up the phone on him. From there, we started dealing with the store manager Brian who seemed helpful at first but we quickly realized, not the case. He too, kept telling us a different story every time we called. So we've now been in the house a month and have no dishwasher, the stove is still not fixed and we ended up getting our fridge at Best Buy, ordered and delivered in about a week.
Finally, we thought we were getting somewhere with the dishwasher. Since they admitted it was their fault, they agreed to exchange the dishwasher for us rather than wait for the part. We had called when we placed the order to ensure the installation was added and the delivery was scheduled. Chris told us yes, no problem everything is scheduled for Tuesday 12/22, fine. We got a text Monday confirming the appointment and then Tuesday morning get a text from Chris himself that things will now be delivered on Thursday because the install was not available. So what it seems is that Brian and Chris never entered the order properly and scheduled the delivery and install and now its too late.
This whole process has been beyond frustrating, Chris and Brian are super rude, completely incompetent and do not care at all about the customer. They've managed to mess up our order in more ways than I thought possible and the only reason we have one working appliance is because we went to Best Buy.

I placed an order on 12/06/2020 with order number 012-3567449 and the expected delivery date was 12/09/2020. Which was the reason I placed the order in the first place because I needed the computer for work. I could not work on Monday and Tuesday. I was expecting the computer today so I can catch up on work. I realized the UPS tracking number that was provided was not being updated. We are working from home and if I had known the computer will not come today, I would have tried different stores to see if I can find one. I called the PC Richard customer services and the representative were being rude saying there is nothing they can do. I told them to cancel the ordered so I can try to see if I can find it in another store. The said they can't cancel the order. I need my computer for work and I cannot lose a job because PC Richard do not want to assist.. They can refund my money back immediately if they can't send my computer.

The first repair appointment was on August 31 after calling a month earlier.
I was told parts were needed. When the parts came in, the repair was scheduled for September 29. It was a no show. It was rescheduled for 10/22 and the technician was sick. Rescheduled for 10/29, but by then the
dishwasher had ceased working altogether, so new parts were required.
They were supposedly ordered.

There are so many parts which need to be ordered to make this
dishwasher function properly again, that I think PC Richards should
just give me new dishwasher to replace the Kitchenaid that I have and
have been unable to use for 3 and 1/2 months.

My warranty doesn't expire for two years.

Delivery service did $1, 800 damage to our front door and damaged new Refrigerator. The owner of the trucking company lied to cover up their Liability . In addition the microwave did not work and the stove was dented. PC Richard would only pay $400 of the $1, 800 of damages. Customer Service never called back after 4 promises to speak with a Mabager.

I recently moved and needed all new appliances. I bought close to $10, 000 of appliances to include a washer, dryer, refrigerator, dishwasher, stove and microwave.

Part of the decision to buy from PC Richards was because of the installation and removal of old appliances.

According to the workers that showed up to do the work, they were unable to hook up my washer, dryer, and dishwasher. In fact, the did not ever remove the old dishwasher (which I was charged $30 for each removal)

I purchase an electrolux clothes dryer and at the time of purchase also purchased an extended 3 year warranty. The unit is part of a stackable washer and dryer both purchased and installed by pc richards.
The dryer stopped providing heat. Called for a service appointment and after 10 days the service technician arrived. Upon arrival he stated he could not determine the repair since it required 2 technicians but he ordered a heating element which he felt was the issue. Pc richards informed us that the parts have been received and another 10 day wait for an appointment. Upon arrival only one technician arrived and could not perform the work. Again called and the service could not be scheduled earlier than 10 days. Pc richards once again said the parts came in and to schedule an appointment. What parts came in again? The appointment again scheduled 10 days was for yesterday sept 24 and the pc richards technicians did not show up. I even received a text message that the technicians would be arriving shortly. The pc richards technicians never arrived! Called pc richards and they did not provide an answer as to what happen to the missed appointment and then said the dryer parts came in yesterday?! I believe they are not being truthful and I would like pc richards to replace the electrolux dryer.
The invoice number is [protected]. First service call was scheduled aug 24. It is now sept 25 and the pc richards service setup another appointment for oct 6! Six weeks since I first reported the issue

If you think I am going to let this go you are mistaken! Anthony tabacco on june 25th I returned two ink cartridges 34.08 was suppose to go back to my bank. It never did. This is the second time I have complained about this. The last email said I would here from a manager. Never did! Invoice#[protected]/ surely your bank statement will tell you where it went because it did not come to my bank