PC Richard & Son
reviews and complaints

Hello,

I purchased a Kitchen-Aid double wall oven on Feb 19, 2022. Paid in full.

Expected delivery was supposed to be July. Now PC Richards is saying November 2022, maybe (but they sounded doubtful).

I cannot wait longer. So I asked for the SAME OVEN in a different color. PC Richards said sure, but it will cost me another $500.

PCR does not want to honor the price of the oven that I PAID IN FULL, back in Dec. They've been holding my money for 6 months.

So the oven (in a different color) is available now. The oven is already paid for. Yet, PC Richards will not accommodate a simple "switch of colors" to allow me to take delivery on an appliance that I paid for, 6 months ago.

Yes, inflation is hitting everyone. But we closed a transaction, and PC Richards is not willing to honor it.

On May 24, 2022, our 7-year-old LG refrigerator stopped cooling and had an error code indicating fan failure. After more than 2 months, 6 service calls, 2 new compressor installations, a new fan installed and countless phone calls with PC Richard’s customer service department the refrigerator is still broken. We were told that after the initial service call for which we were charged $217.22 for labor we would not be responsible for parts as the refrigerator was under parts warranty. After the 6th service call we were invoiced $202.26 for a new fan even though we were told we did not have to pay for it. PC Richard’s customer service is of absolutely no help and numerous assurances that a supervisor will call us back have been a complete lie; we have never received a callback from a PC Richard supervisor ever.

It’s been more than 2 months and 6 service calls and we still do not have a working refrigerator for which PC Richard’s has taken no responsibility. We have never had this type of shoddy and dishonest treatment from Best Buy, Home Depot, Lowes or any other appliance retailer. My husband and I will never buy another product from PC Richard again and I will be posting our horrific experience on numerous social media platforms to warn others.

purchased a chest freezer on 1/11/2020also purchased the five year warranty, called for service was told they will set up appointment for service which they did only to find out they cancelled it the next day because the price would be more they never checked to see the problem. contacted the customer service department they told me the reason was they are going to replace the unit , they they said they will not do to the cost its not my fault that prices went up they refused to service but want me to purchase a newer model at a higher price the warranty states all parts and labor covered which they won't honor that not fare plus theses extended warranty are a scam .

I purchased a Dishwasher and a junction box power cord. When i received my delivery i only received the dish washer and no power cord. I have been calling and getting nowhere. Guess what, I still have a dishwasher in the middle of my kitchen a whole month later and no answers. I have called over a dozen times and I get know where. I need to talk to someone higher up on the PC Richards chain for HELP. WHY DELIVER THE DISHWASHER IF IT CAN NOT BE INSTALLED

Ordered a Crossover Washer/dryer stackable unit for one of my businesses. I was assured it was in stock when ordering and scheduled our delivery today, 6/21/2022.

Got a confirming phone call the night before and received 2 emails with a delivery window. one for 7am-5 and the second from 12-2 (which then changed to 12:30-4:30) 12-2 rolls around and no delivery, so I check again for an update and was given 2-4. 3:45 comes around and no delivery so I call customer service. I'm on hold with 3 people picking up and putting me on hold for a total of 13 minutes. I hang up and call back and got someone who actually got ahold of corporate (another 15 minutes) just to find out the "order was pulled". Not understanding exactly why, I am being told the unit is OUT OF STOCK.

How do you call the night before to confirm delivery, then give me 3 windows of delivery times and the units aren't even on your truck.

I am so disgusted and disappointed in the service we were given today. I have always ordered for my home and my businesses from PC Richards. This will make me think twice about ordering from you again. We are a business, we rearranged our entire grooming room expecting delivery today. Now I had to scramble to find another unit from someone else.

Very disappointed.

Maria Gillen

[protected]

Passed by the ozone park store. Was going to go in but there were giant speakers outside blasting music. Extremely loud. I didn’t feel welcome. It looks and sounds like a 99cent store. Won’t be going back.

I purchased a fridge on February 5, 2022, I received it February 12, 2022. on June 6, 2022 the fridge went completely hot. I called PCR customer service, they told me they cant get anyone to me until June 10,2022. The technician came and said the fridge have a blockage and he will order a small part for circulation, it should only take up to 3 days to get the parts back he also took pictures with his phone. On Wednesday June 15, 2022, I called for an update a young lady answered and said THEY ALREADY ORDER MY DOOR FOR THE FRIDGE! at this point I'm confuse because that's not what they technician said and the door on the fridge is fine. The call got disconnected I called back I got someone else his name is shai or Shay he told me the same thing about a door I explained to him the inconvenience at this point because I have no fridge at all, and if they send a door its going to be the same problem ,there wasn't much he could do I ask to speak with a manager he put me on hold for 5-10 mins came back and said the manager WINSOME will call me back. At 5 o'clock I called back for an update because WINSOME didn't call and she still haven't call by the way smh Michelle picked up and told me that she saw in the system that there was a request for a new fridge to be delivered, but they have to go through the manufacture because I only had the fridge for 3 months. on Saturday I called again I spoke with a PATRICIA first thing she said is YOUR SAMSUNG DOOR IS ORDERED! confuse again because the fridge is NOT SAMSUNG! NOW WHAT IS REALLY GOING ON HERE! she couldn't give an explanation she just start GIGGLING IM GLAD SHE FIND ALL OF THIS FUNNY! she said there was no one there to further assist me. NOW TODAY IS 6/20/2022 I CALLED I SPOKE WITH MARK HE SAID HE WILL CALL ME BACK BECAUSE NO ONE WAS PICKING UP THE PHONE IN THE PARTS DEPARTMENT. I WOULD LIKE A MANAGER TO PLZ REACH OUT TO ME BECAUSE ITS ABOUT TO BE A MONTH WITH NO FRIDGE! my email is yanique.[protected]@aol.com

In March of 2020 I purchased a KitchenAid dishwasher (Invoice # [protected]) with a 2 yr extended warranty. In May of 2022 said dishwasher stopped working! PC Richards serviceman ($200) said it needed a new main control panel. Two weeks later we were told the panel was no longer available! Sooo now we had to get a new dishwasher and you can probably guess I wasn't going to purchase it from PC Richards.

When the new dishwasher arrived and the installer came to install, he found he could not get the KitchenAid dishwasher out! It had been installed in a manner that made it impossible to remove. I then called PC Richards ("we service what we sell") to send a serviceman to uninstall the dishwasher they installed. The man I spoke to when I called (while difficult to understand) was not being very helpful with my situation so I asked if I might speak to a manager. He said he would connect me and then hung up (this after lots of minutes waiting for him to return to our conversation). I very much need this KitchenAid dishwasher to be removed and hope you will assist me.

Thank you.

I have been waiting for three weeks to get my dryer repaired. The company canceled my original service date. Then sent a tech that did not diagnose the problem correctly. They then sent another technician that came with the wrong parts and could not repair the dryer. I was told that they had to order parts and when the parts came in, my repair would be scheduled immediately. Well the parts have been in for over a week and now I have been given a service date two weeks out. I have had to miss three days of work and now have to wait for a repair that should have been taken care of weeks ago.

The service reps assured me that I would get a call from a representative that could address the problem but no call has come.

On or about June 8th 2021 I have placed and order for subzero. refrigerator ( order # [protected]) . At that toem I was told that refrigerator should be delivered around October 2021, later it was. changed to November, then February then March. I received a call from PC Richards and son representative and was told that refrigerato finally arrived and should be delivered on March 22. Few days before delivery date I was informed that the refrigerator was no longer available and I was informed that Subzero "pull it out".

I have contacted Subzero and it turned out. that Subzero does not deals directly with PC Richard but only with distributors/warehouses and the information I received was incorrect. I have contacted PC Richards again in person, and spoke with manager ( Pedro) who was kind enough to spend time with me and listed to the whole story. Next day I recived a phone call from him to infom me that my refrigarator "just arrived to warehouse" what a concident. Anyway, delivery was scheduled on May 25th ( 11 am- 2 pm) however I have called and tried to get some information and it is already 4 pm, none of the representative are available to speak with me at this time, I have asked for Pedro who stepped out and Solomon left for the day. I am officially reuesting an investigation in PC Richards practice of manipulation and gray market deals involving my order.

Regards,

Gregory Kozikowski, M.D.

While remodeling a home, I purchased an expensive LG gas range. I purchased in November 2021 and it arrived in January 2022. I was not there for delivery, did not sign any delivery form, in fact, I was not made aware of the delivery. With that being said, I was unable to examine the item upon delivery to send it back. The box was opened this month for install and the range had significant damage. The damage was caused by a lot of force as if the warehouse dropped a refrigerator on top in the warehouse. I am told by PC that they cannot replace the item because it has been over 30 days since delivery even though it is clearly just out of the box.

LG is unable to repair the damage because of how extensive the damage is. The LG technician told me that PC definitely owes me a new range but alas, I cannot reach anyone with the company. I am now having to file a formal complaint with the Attorney General of the State of NY for PC Richard not upholding their agreement. I would add photos, but I am also struggling to receive those from the repair company that came out.

I will NEVER purchase from them again. I am out over $3,000 because no one is willing to claim responsibility!

on 6/12/21 I purchased a Samsung Refrigerator at store #45 in East Brunswick , nj. It was a floor model with damage on freezer door handle. Management promised me replacement of freezer door. It's now been 8 months and still no replacement. I returned to store on 4 separate occasions, speaking to both store manager and supervisor. They keep telling me it's on order. Can you please help resolve issue.

Good afternoon,

My name is Theodora Slone and I got a new fridge yesterday 3/3/2022. The two men that came did not bring a moving dolly or a moving blanket. They scratched my hardwood floor, my kitchen floor, they scratched my molding as well. I am so upset- I just did an entire remodel of my home and work very hard in my day to day life. When telling the guys they were creating damage they did not care and were unkind. They dragged the fridge out of the house and into my home as well.

I purchased a compact washer and a 5 year warranty. It was delivered out of the box. Not only didn't the delivery men do nothing with installation but failed to deliver a part. On top of the washer was a paper which says do not discard packing until all parts are accounted for. There is also a picture included of the part which is packed on the top of the box. I don't know when or if I will ever receive the part. PC Richards delivery and customer service is terrible!

I bought a $4500 washer and Dryer with a waurentee that if it didnt work would have service and a new one. I called for 2 weeks every day! finally got a service person that cancelled twice last minute. First time the night before and second time an hour before! I can't be without a clothing dryer for 3 weeks! total scam! I want a new dryer delivered to my apartment this week! I am getting nothing but a run around. PC Richards lied and sold me a bull, service agreement! you don;t stand behind your products or service! I filed a complaingt with the BBB.

On 2/5/22 I bought a recliner chair nearly $1000 purchase with the option to take away old one as I always do with everything I buy from you with an additional cost to haul away. The shipment was coming on 2/8/2022 in which I took the day off work to be there to receive it. I get a phone call on that day saying they will not haul away the old chair after I payed the extra charge to haul away making me miss a day off work UNPAID. Invoice No. for this was [protected] I have bought thousands of dollars from your stores throughout the years to be treated this way. PC Richard always hauled away my old appliances and old goods. This is a very unfair thing that was done to me now I don't have a new recliner like I wanted to have. I hope something is done about this to keep me as the loyal customer I have been.

Jose A. Barcena

I bought a TV on February 10th I was advised by Louis the salesman that the stock boy opened the box by mistake they gave me a price of 629 for the TV I got home and it was all loaded with people's information email addresses names and everything if I had known the TV was used I would not have bought it the manager said bring the TV back I threw the box out and it's all my wall I did not buy a used TV I bought a new TV or else I would offer the less money and 629 for used TV I will deal with PC Richards for years never had problem feel free to call me [protected] Vincent Danza thank you for your quick response to this

Hello,

My name is Murad Zaman phone number associated with my account is [protected]). I called the warranty service department today at 1-800-696-2000. A representative named Jonathan had answered the call at 10.22 am on 02/01/2022. He was very rude, didn't let me speak, always spoke over me and then hung up the phone while I was talking. I will request a manager to counsel him for his unacceptable behavior. I am thinking to take my business else where for the future purchases. (Please check my purchase history) I have a refrigerator broken for two weeks and service department not even near repairing the refrigerator. In addition, I have to put up with your rude employees, that is not fair at all. I would request a manager to call regarding this issue ASAP. Thanks.

Regards,

Murad Zaman

[protected]

Dear pc richards, I am a long time buyer in your succasunna nj. Bought all our kitchen appliances, 3 tvs, and remote starts for 3 cars. Danny in the back garage did a great job. My son lives in ct, wanted a remote start for his truck, I told him call pc in ct. Called him back on sunday told him dont buy from you, here is why. My wife found a small tv for the kitchen, went up on sunday morning to buy it. She put her credit card in and it said, can not complete, the girl punched in the register again, tried the card again and the same thing, can not complete. I have a different credit card company, so I tried my card 2 times, again it said can not complete. She calls the manager who was half way across the store for help and he never came over to help, from across the store he says call your credit card company. I tell him its 2 different card companies and my wife card has a 500.00 limit and mine is unlimited. The tv was only 179.00. The guy never even had the courtesy to come to help us. Went to shoprite after your store and her card worked. I would have walked out but she wanted the tv. So between the 2 of us we paid cash. Something had to be wrong with your card machine or the internet. Its not the idea of the money, its the guy never even tried to help us, and made us look like fools that our cards would not work. I belong to the teamsters union, and I will be putting this in our news letter we get each month. And im glad that I told my son not to get the remote start, thats 300.00 less for your store. I am sorry I had to do this, but I will not buy from your store again. I know you dont care what I write because im just one person spending 179.00, but I have spent a lot of money in your store over the years because you had good prices and the sales people were good, but I am done with pc richards. Thank you for your time to read this. Joseph florio 17 apache tr rockaway nj 07866, [protected] jan 30, 2022