CB Fast Food Chains Papa John's Complaints #22-41

Papa John's review: Bad service

Mg99 of Columbus, US

May 13, 2022 12:40 pm UTC

Received terrible pizza. Contacted Tyler Smith for another pizza. At first it was come in and get it. Now it is, We refund you in cash, for a pizza bought with a Discover card... Not True. Tyler Smith ghosted me and refuses to do anything as your guarantee. I think he is in over his head running the store, but don't understand why he will not re-do the pizza. His attitude and refund lie has irritated me well beyond the $20 I spent there. He said he could not look up the Case Id: [protected]. Here is his note:

Case Id: [protected]

Dear Michael Green,

Thank you for taking the time to provide us with your feedback. At Papa John's, we strive for “best in class” in everything we do.

We are sorry that we have not met your expectations at your local Papa John's store. I would like to personally apologize that your experience WAS NOT UP TO OUR STANDARDS.

We want to make it right. Please feel free to reach out to me directly by replying to this email.

We do not take these issues lightly and your feedback will be used to improve our ability to serve you in the future.

Tyler Smith

[protected]@serazen.com

Papa John's #633

8732 North Dixie Dr

[protected]

Desired outcome: Large The Works Pizza and 2 Papadias (works). I guess an apology is too much to ask for, but a senior employee needs to talk to him about customer service and manners> Mike Green [protected]@yahoo.com [protected]

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Papa John's Contacts

Papa John's phone numbers

8800 600 0020

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Russia

+353 91 774 100

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Ireland

+357 77 777 760

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Cyprus

+90 444 7579

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Turkey

+973 17 506 070

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Bahrain

+86 108 329 7851

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China

+965 182 7272

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Kuwait

+82 15 778 080

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South Korea

+1 (242) 676-7272

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Bahamas

+591 341 7272

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Bolivia

+51 16 060 000

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Peru

(877) 547-7272

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Customer Care Team

More phone numbers

Papa John's emails

consumer_services@papajohns.com

100%
Confidence score: 100%

Support

rene_kesterson@papajohns.com

93%
Confidence score: 93%

Papa John's address

2002 Papa John's Blvd, Louisville, Kentucky, 40299, United States

Papa John's social media
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