Menu
Papa John's company logo
Papa John's
reviews & complaints

Papa John's
reviews & complaints

Learn how the rating is calculated

192 complaints
48 resolved 144 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Papa John's. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
S
7:27 pm EST

Papa John's - not honoring customer satisfaction

When placing order we ordered MILD wings - when the order was delivered they gave us HOT wings. When we called to let them know that they delivered hot wings and not the mild wings, we were then told they do not have mild wings. They said they could not refund the money, but did not offer to send something else or offer a discount on the next order. I then asked for the store managaer (since the asst. manager could not assist me) the store manager refused to speak with me and they directed me to the area manager, and she (Sue) is not returning my call. I have asked her to call twice in the past 24 hours.

They advertise customer satisfaction - what does that mean? If you are not satified they do nothing to make things correct?

Read full review of Papa John's
Hide full review
V
6:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I called to order a pizza and the person that answered the phone and asked me what I wanted was VERY rude! After continuing to talk to him, I told him he didn't need to be so rude. He just laughed. He gave me the delivery price and I told him we were going to pick it up because it was quicker. He then smarted off the price to me and hung up on me. I went to...

Read full review of Papa John's
V
3:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Papa John's - bad service

So my boyfriend and I ordered pizza at about 1:00 in the afternoon. The pizza came quickly and it was hot, however, the driver as he was leaving slammed right into my car! The only reason I knew about this was because my neighbor was outside and saw it happen! When the driver saw her he stopped, got out of the car and said, "no hit, no hit." When she went over to inspect the damage there was a huge dent and scratch in my car. So she knocked on the door and I proceeded to call the police. We called papa johns to ask them to send the driver back. 15 mins later he still did not return so the police decided to stop by the store. After 30 mins my boyfriend called again, explained what happened and the guy on the phone was rude and said the guy was on his way. 45 mins later my boyfriend called again and they actually hung up on him! So not only did their delivery driver slam into my car and drive away, but now the store was being rude and hung up on us! I mean this is really unbelievable. I filed a complaint online and I have still not heard back from them. My next step is to call corporate, hopefully they will do something about this because word of mouth advertising is what makes and breaks a business. As far as I am concerned I will NEVER EVER order pizza from papa johns AGAIN!

Read full review of Papa John's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

3 comments
M
Jan 11, 2010 10:42 am EST

I ordered pizza two-three days ago during the day online and I paid $10 by papa card and the rest I was to pay in cash. The guy didn't have to call me, he came straight to my door and he confirmed how much I had to pay and I gave him that exact change he said I was to pay. Now the two days later (which was last night) I ordered again and my order was about $20.

I pay half of that with my papa card and I was to pay the rest in cash as I did the other order three days ago. just to clarify This person who is delivering my order this time is a different person. He calls me asking directions from the papa Johns restaurant. I have no idea how to get from there to my house so I told him what road I lived off of and he kept complaining that he didn't know where I lived. So he finally gets comes into my circle where my condo was and I'm standing outside where the street and the sidewalk meet and he rides right pass me and stops at another condo. He gets out the car and he starts to walk towards someone elses door and I yell across the way "Hey is that my pizza!" and he tells me that he thought that my door was over there. Then when he comes up to me he tells me the price that I needed to pay was $20 and some change. I tell him that that is a mistake and that I paid $10 of that online he doesn't believe me but he take the money anyway and he gives me my order. I go in the house thinking everything was over so I ate my pizza and watched a movie. About 10-15 minutes later the delivery driver calls my phone twice and I Finally pick up and he asks me if I was the woman who order the pizza on some street other than mines and I tell him no. We hang up. He calls me back 5 minutes later about three times and when I don't answer he comes back to my neighborhood and he "finds" my door. He knocks, and keeps knocking, and keeps knocking. I open the door and he says that his boss is on the phone complaining about me paying only $10 and not $20 and he gives me the phone. I try to explain to this manager guy that I paid with a gift card and cash. I go upstairs and grab the receipt that I got offline and show it to the driver. He looks at it but doesn't really "look" at it. The delivery guy is at my door talking extra extra loud that my neighbors come outside and wakes up my mother who is sleeping on the third floor with bedroom door closed, now shes upset. The guy finally realizes that he told his boss the wrong address and walks away while saying he apologizes. This guy needs to be fired for putting me through all off this mess.

K
Mar 18, 2011 1:20 am EDT

Did you give the guy a tip? Cuz if not it was your own fault! :-)

A
Sep 25, 2008 7:43 pm EDT

An update... So the driver's insurance company denied the claim because he is only insured personally not for work. I still have not recieved a call from corporate, two weeks later. I went up to the store and the General Manager told me that he didn't care. He said they only require the drivers have insurance, they don't check to make sure they are properly insured! So now I am preparing to sue the driver and Papa John's. And still no word from corporate... I will NEVER EVER order pizza from this irresponsible, unprofessional company ever again.

Hide full review
ADVERTISIMENT
V
7:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Papa John's - misleading coupons

Recently my husband tried to purchase a pizza at Papa Johns with a coupon.

No where on the coupon could you determine for sure when the off expired. It only said a limited time in very, very small print. In some places it said 30 days and the date was 5/30/08 on some.

And one other complaint is why can they not cook the dough done all the way through?

We should be grateful for customers! It is a treat for us to buy "take out" these days.

We need to wake up and visit the real world.

Read full review of Papa John's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
G
10:19 am EDT

Papa John's - over charged

My complain is that about a week ago I order a papa johns specialty pizza that they had as an offer which it was 12.99 and a two liter coke, it was for delivery totla came out to be 18.97, checking my bank statement today they over charged me, they charged me 23.97, five dollars extra, when i called i spoke to a gentleman who said it was probably a tip amont? which i never put a tip on the receipt.. I explained to him that, and now they are trying to see what they are going to do, if they dont honor me my money ill sue them.

Read full review of Papa John's
4 comments
M
Mar 29, 2012 6:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Papa Ks Ada, MI. They advertise they are open until 10 pm but won't answer the phone after 915. They apparently don't need the business so I won't call any more.

R
Jun 19, 2009 6:32 am EDT

I am with sick of whiners. I manage for Papa John's. I am not a perfect manager, but I do try my best. If you do not fill in the total amount and zero out the tip drivers can add an amount in. It's there way of getting you back. And for a fact. Drivers get paid $4.00 and hour while they delivery for Papa John's and they get poorly compensated for gas.

You should have gotten your money back for the foragery and the driver should have been fired.

But please tip.

S
Feb 10, 2009 2:08 am EST

There's no reason not to tip the drivers! Not saying you didn't but if not you should be charged gratuity! Drivers don't make min. wage and usually use their own vehicles and gas. If you can't tip at least 15% go pick up the order yourself!

S
Jul 06, 2008 1:29 pm EDT

That same exact thing happed to my boyfriend. He checked his bank statement and seen the same thing. He talked to the manager and explained the situation to him and told him that he was going to take this matter further. The boss was resisitant intially but with my boyfriend being very persistent about the issue. He in the end, ended up giving my BF the money. We went up there and the boss gave him the money. It was a battle I am not going to ly. It was his money that he was entitled to and their error. They should'nt do customers like that and when they see that there is an error they need not try to deny there customer s because that jeopordizes the business. Word of the mouth can either hurt a business or do a business good. Point blank. With that said if it wasn't for the customers there would be no business. So professionalism and accountability shold always be exercised. My heart goes out to you it never feels right to be treated unfairly. It may be 5.00 but it's the principal of the whole thing. Hope you get the situation resolved. Good Luck. Bye!

Hide full review
J
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 01/19/08 I placed an order with my local Papa John's pizza to deliver one large 3 topping pizza, one 2 liter Sprite and one cinnamon pie. Well, when my order came in (well within the time limit) I took my items, paid the driver and proceeded to fill my empty belly with this pizza I had been craving. Well, when the the meal was over, I could feel my mouth...

Read full review of Papa John's
J
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I started working at papa johns in chelmsford mass on oct 25 2007 with 30 hrs a week, i was hired for full time and for the open shift.and i have a copy of my status sheet that proves it. I absolutely loved working there and would still go back. There was 2 other girl and myself we all had reasonable hours then when they finally quit all the suddenly ended...

Read full review of Papa John's
J
12:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Papa John's - drivers not insured

I recently filed an employee application out at a Papa Johns Pizza in Memphis TN. to deliver pizza. They asked for proof of insurance and I provided it for them. Problem is: They do not tell prospective drivers that they're (The Drivers) not covered by non commercial personal car insurance if an accident occurs during a delivery. In fact the manager told me I should not have mentioned where I would be working to my insurer and as well told me that he/she is encouraged not to tell applicants that personal car insurance will not cover the drivers if they are involved in an accident. Quite deceptive of them to do this. Maybe it should have been obvious to me but they certainly make a point of not mentioning it to new delivery drivers. Why even ask for proof of insurance if it is not worth a dime to delivery drivers? Again a deceptive move on Papa Johns Pizza. I will never again order a pizza and have it delivered from them being that I would feel like I am encouraging this unsavoury business practice.

Read full review of Papa John's
Update by James Monaghan
Dec 05, 2007 12:00 am EST

I recently filed an employee application out at a Papa Johns Pizza in Memphis TN. to deliver pizza. They asked for proof of insurance and I provided it for them. Problem is: They do not tell prospective drivers that they're (The Drivers) not covered by non commercial personal car insurance if an accident occurs during a delivery. In fact the manager told me I should not have mentioned where I would be working to my insurer and as well told me that he/she is encouraged not to tell applicants that personal car insurance will not cover the drivers if they are involved in an accident. Quite deceptive of them to do this. Maybe it should have been obvious to me but they certainly make a point of not mentioning it to new delivery drivers. Why even ask for proof of insurance if it is not worth a dime to delivery drivers? Again a deceptive move on Papa Johns Pizza. I will never again order a pizza and have it delivered from them being that I would feel like I am encouraging this unsavoury business practice.

2 comments
D
Oct 31, 2008 5:19 pm EDT

Papa Johns Corp do not send any letters about taking out anything from their paycheck. This is a very unfair and bias decision without notifications whatsoever. Why work when they can take anything away from you from your paycheck?

E
May 08, 2008 9:54 am EDT

Papa Johns was offering 23 cent pizzas on 4/8/08.
After trying for well over an hour calling my local Papa Johns and it being busy, I tried to order online for myself, my daughter for her home and a neighbor- they were not accepting online orders. I decided to drive and place my order in person. The line was a three hour wait per a Papa Johns spokesman and there was still no guarantees you would get a pizza. He told the crowd of several hundred that they had shut off the telephones and they were doing their best with both of their ovens going.
Not a good PR stunt.

There are lots of other pizza places in town. They will probably lose a lot of business with this stunt.

My time is valuable as most others and that is why telephone and online ordering has been appreciated by consumers.

Hide full review
B
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Papa John's - terrible customer care

Papa John's Pizza
www.papajohns.com
26121 Ridge Rd
Damascus, MD 20872
[protected]

I am appalled about the treatment that I received at the Damascus & Clarcksburg Papa John’s. They are rude and inconsiderate! My step daughter had a job interview today that she could not make, and when she called the store some pompous, arrogant fellow was disrespectful and offensive. He claimed that she was someone who he apparently did not like at first and not to call the store again. She tried to explain to him that she did not know whom or what he was speaking of, he gave an unsympathetic tone WITH NO APOLOGY! Then when she explained to him to tell the manager who had told her to come in for an interview he had the nerve to raise his voice. At this moment, I was furious and still am. How dare he have that kind of a temper with someone who is trying to work there? He then said that HE was the “GM” of the store and that he should have been the one doing the interviewing and what not. That was it, I told her that she could find a much better job and that we will never do any type of business with Papa John’s ever again. I have also explained to some of my friends what happened and they agree that they have had issues involving the person calling himself the “GM” with no other name.

TERRIBLE CUSTOMER CARE!

Read full review of Papa John's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments
V
Jun 17, 2011 7:19 am EDT

Hi, Start with my humble greet! I am very sad and really disspointed with your one of outlet in cheras! Seriously am getting sick with your treat!
Location : Jusco Neighbourhood at mahkota cheras.

Based on above that, i really want to make a complaint against
that outlet manager. I think his name is Zico following with one more manager named ambika. Morning around 10am i was there for took my breakfast, at the moment i was alone in the restaurant, i think there was 2 or 3 staffs include that guy! I was there for couple of minutes then i was when through hand wash over near the kitchen, OMG that guy watched a pornographic via laptop! what the stupids things is that? how can a manager bring laptop and playing over there? if your company is a professional your should provided for! Based on akta pekerja 1955 a employee can be hire due of watching of pornographic

professional your should provided for! Based on akta pekerja 1955 a employee can be hire due of watching of pornographic! I strictly complaints against him!Am dare to talk regarding this to anyone and i was called twice to your hq! there was no answer!

Take the action! Thank you!

My name is raj

B
Jul 15, 2008 10:25 am EDT

Papa Johns is great pizza.

Don't work there if you don't want to. I'm sure you have multiple items in your home that came from China. Etc...

Get over yourself.

C
Jul 02, 2008 3:05 pm EDT

I couldn't agree more! I have never had such horrible service! I actually called to inquire about why things were run so poorly over there and the manager hung up on me! Can you believe that! They lost my information, forgot to make our pizza, lied about it and then hung up! We will NEVER support them again! Too bad for my kids who love Papa John's!

J
Mar 03, 2008 11:10 pm EST

Papa johns in mesa screwed up my pizza said the would fix it then refused great customer service right, never order from the again.

Hide full review
ADVERTISIMENT
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Papa John's - bad service

Around 12am, CDT early 09/09/07, I ordered an X-large, with pepperoni and mushrooms, with a side order of garlic sticks. The Papa Johns location didn't close until 2am. They informed me it would be an 1.5 hours before the driver could get to me. I gave them my credit card info and the order went through. I waited for almost 2 hours. The driver arrived at the gate. However, the gate closed. So, the driver appeared to be looking up my code. I was standing outside waiting. Then the driver turned around and took off. The management didn't even call me to tell me the driver was present. The employees or management never called me to inform me of the driver's status. I was treated like dirt. To anyone, in the Birmingham area, don't order any pizza from Papa Johns. They will do you like they did me.

Read full review of Papa John's
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comment
J
Sep 14, 2007 12:02 am EDT

I work for the South store in bloomington Indiana. Everyday I work I have a manager named Rebecca Rowe that offers me cocaineall the time and I dont do that.She will also sniff cocaine and smoke weed in the back while on the clock I am just sick of this. Thanks Jon doe

Hide full review
M
12:00 am EDT

Papa John's - customer cheating, illegal business practices

Papa John's, Sachse, TX

Copy of complaint filed at their corporate office in Louisville, KY.

I was appalled yesterday when I viewed my credit report and saw a charge for $25 in collections. After researching (calling Security Check), I discovered that it was for a check written in 2003 in TX when visiting. The check was apparently declined for whatever reason, I would not remember, but cleared a second time. So your company apparently charged a $25 check fee, but the check was not returned, it cleared the second time and was paid! I have not had experiences like this but maybe twice in my 44 years, but I would think that a fee would be charged if no money was collected? The (rude) person at Security Check said that a letter was sent to our PO Box at MCChord Air Force Base to notify us of this, but obviously we never received it. We may have been deployed at the time, I honestly wouldn't remember. So 4 YEARS LATER, we have the misfortune of seeing it on our credit report as a collection, which must have recently been added because we check it often. Please tell me, if you could research and locate the information to file a credit discrepancy, why couldn't a more thorough system of contact be made? Or, maybe give the person the benefit of the doubt? So basically, your company ruined my credit, which caused my home equity to be declined, and all for a stupid $25 fee, and you still got your pizza money. This in my opinion is illegal, or should be. How and why do you feel the need to take advantage of people this way? Is it in your nature to try and get your extra buck any way you can, even if it means hurting them? I have lost absolute and complete respect for your chain and will NEVER purchase from you again. Also, I on a consumer complaint system on the internet, so that other people will be forewarned about the business practices of your company and how you want to cheat them.

Read full review of Papa John's
2 comments
J
Jul 21, 2008 11:51 pm EDT

It's your own ###ing fault you ###ing idiot. Go walk in front of a bus.

L
Jul 21, 2008 11:44 pm EDT

You will never order Papa John's again because you couldn't keep track of your finances, couldn't remember, etc. Not your fault?

Papa John's didn't write your bogus check. You did. Get over it.

Hide full review
M
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My family and I ordered from Papa Johns Store At 4535 Falls Road tonight almost $30 worth of food. I had just gotten a $50 bill changed for my meals for the upcoming week, and I had the money with tip a total of $32 ready for the delivery person. When this person came I mistakenly gave him the $50 and not The $32. I realized this and ran out to try and...

Read full review of Papa John's

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Papa John's contacts

Phone numbers

8800 600 0020 +1 877 547 7272 More phone numbers
ADVERTISIMENT
ADVERTISIMENT