Outback Steakhouse

On Sunday March 5th 2023 around 6: 15pm, my boyfriend & I decided to go to Outback Steakhouse for dinner. When we came in, the hostess informed us it was a 15-20 minute wait so we asked if we may sit at the bar where there were only 3 customers. Yes. We went and sat at the bar. there were dishes from previous patrons still sitting there. We didn't mind & the bartender informed us someone would be coming along to clean it up shortly. Within 5 minutes, a busboy came & cleaned everything up. The bartender then came over & asked to take our drink order. We placed an order for cocktails & an appetizer. The bartender went to make a cocktails & said he would put our appetizer order in right away. My boyfriend explained that he did not want everything to come out all at once so after the drinks were made, we would place our food order. About 10 minutes goes by & the bartender brought us our cocktails & we placed our food order. At that point, my boyfriend asked if we may have are appetizer first, then our salad & then our entree because again, he didn't want everything coming out at the same time. The bartender assured us that would not be a problem. He let us know that things were a little crazy in the kitchen that day but that he will let them know not to send everything at once. The loaf of bread was brought out a few moments later. 30 minutes goes by & the bartender never came by to check on cocktail or water refills. A party of three sat down at the bar next to us and the bartender seemed to know them and was very friendly with them. He made their drinks and took their order immediately. Our glasses were sitting on the bar rail signifying we would like refills yet the bartender never came by & was going back & forth, having conversation with this other party & refilled their cocktails. About 20 minutes later, the people next to us are served salads & appetizers. My boyfriend calls out to the bartender & says "excuse me. We have been here almost an hour & haven't had any refills on drinks & neither are appetizer nor salads have come out." The bartender cuts him off & days "I can just comp your meal." My boyfriend says " no, that's not what I'm asking for. My point is that we ordered our appetizer before these people ever sat down & they came in a half an hour after we ordered & they already have their salad & their appetizer & we can't even get a refill on our drinks & no food has come out." The bartender said "the person making salads cannot do anything until the appetizers are finished & that ticket is passed over." My boyfriend said he understands all that but the point is that we had ordered appetizers a half an hour ago & the people next to us had ordered recently & has theirs already, so where is our food? The bartender explains that he is not going to argue with my boyfriend and walks away! How rude! I go to the hostess desk & request to speak to a manager immediately. At this point, my boyfriend is done & just wants to pay for our drinks & leave. The manager comes out & my boyfriend starts to explain the situation. He lets her know that he had expressed to the bartender that he did not want our food to all come out at the same time & that is why he had placed the order for the appetizers at the same time as our drinks & requested it be put in immediately. The manager agreed that it's not acceptable to have everything coming out at the same time. No sooner had she stated this, a server comes out with our appetizer. I said "I certainly hope our salads don't come out immediately after this so we have time to eat our appetizer before we're flooded with salad & our entree." No sooner had I got the words out of my mouth, a second server shows up with our salads! I looked at the manager & said "see, this is exactly what we were trying to avoid having happened. Now watch, our entree will come out in the next 2 to 3 minutes." The manager agreed that our food should not be coming out back to back like that especially since we requested there be a delay. She apologized and said that she would be more than willing to comp the appetizer. We expressed that we weren't looking to have any food comped, we were just looking to not have it all come out at the same time & really didn't appreciate the bartenders rude attitude for no reason. She apologized again& said she didn't understand what was going on because that didn't sound like the bartender at all. At that point she said she would go back and check on our entrees. Another 10 minutes go by and the bartender still hasn't come back out from when he walked away. When he finally did come out, he immediately went over to the people next to us & brought them a 3rd drink. About 10 minutes later, a server shows up with our entrees. A few moments after that, the bartender walks over with two cocktails, sets them down in front of us, mumbled something we couldn't understand, then walked away. My boyfriend asked me if I had ordered another drink & I told him I had not. He suggested we not drink them because we had not ordered them. I agreed. I was finally able to get the bartender to stop & get me a water refill when he had brought the people next to us their 4th drink refill. Roughly 10 minutes after that, the bartender walked over & set the bill on the bar in front of us letting us know that there was no hurry for us to pay it. I stopped him requesting a refill on water, a small box & letting him know we wanted to order dessert-----to go! At this time, it was about 9:00 p.m. we had been sitting in this restaurant since 6:15 p.m. & we really just wanted to go. I laid my debit card on the bill & let the bartender no it was ready to go. He said okay. 15 minutes later, he comes out with a paper bag with our desserts in it, grabs the check & my debit card & said that the manager comped our desserts as well & handed me the new bill reflecting the new balance. I signed it & we left. Given the fact that we were ignored & treated poorly by the bartender & he never came by to refill drinks nor check on any part of our food, I left him no tip. A tip is a courtesy for the service someone provides. No service/poor service=no tip. I wonder if the bartender was racist because we are a biracial couple & he was very attentive to the others sitting at the bar, but totally ignored us. When an issue was raised, he immediately offered to comp our meal so we could be done & leave rather than listen completely to the issue & try to get a resolve. Then he half listened, made a rude comment about not arguing (which my boyfriend wasn't arguing, he was asking where our food was seeing how people that came in 30 minutes after us & ordered salads & appetizers as well, got their food before us) & walked away. He never came back to check on how our food was either. Blatantly ignoring us. This was the worst experience we've ever had & definitely won't be going back for a while nor on a weekend evening.

I placed an order yesterday at the Statesville NC location.

I ordered my steak Med and my daughters med rare. She took hers and left for work. I kept the one with the M on the lid of the box. It was so black with seasoning that I had to scrape it off and still couldn't eat it. It was also very rare. I took 3 bits and gave the rest to my dog. The mashed potatoes were so sour that I couldn't eat them. My daughter said he steal which was to be med rare was over cooked and so heavy with seasoning she couldn't eat it. Her salad looked awful and I was not even given enough dressing for half of mine.

Was very disappointed in the quality of the food

Dear Outback Steakhouse, I visited one of your Restaurants on 3/5/2023 the Winston-Salem location we visited Outback Steakhouse 505 Highland Oaks Drive Winston-Salem NC 27103. We arrived at Outback around 5:20pm I took my family of 6. at first we were shoved in to a booth with no arm room to eat, so I ask the manage to please seat us at a table with half booth half table in which he did around 1 hour later. We were seated around 6:40pm. Our wattress Keneisha was nice but very very slow. we ordered our food around 6:50pm we never received our food till around 45 to 50 mins later our food was luke warm I ordered the Aussie onion it was over cooked tasted burnt, my steak was burnt but 1/2 raw on inside i had ask for well done. ask to speak to manager she came to the table and was very rude pretty much ignored the complaints we had. she never came back to see if our food was correct, I have never been to a Outback Restaurant with such bad service. Our Waitress was nice and again very very slow, she seemed like she is only able to attend to no more than 2 to 3 people. 5 people that came after us was served and eating before we even got our food. I will not ever visit that location again management was not a great help at all. My family food wasn't correct one of them was given a glass of water with black particles floating in the bottom. we were not able to leave the restaurant till around 8:30pm I didn't think to take picture my family was so disappointed in our service received I hope Outback can rectify my complaint. Please get back to me Outback you may contact me at the address, phone number and email below.

Sharon Mosher

2114 Holland Ave

Burlington, NC 27217

[protected] [protected]@yahoo.com

Burlington,NC 27217

The Date was the either the 16th or 17th of February 2023.

I search for Outback Coupons and found several the First one is:

Coupert Coupons

Went online "outback.com"

Take up to 43% off worth the Outback Steakhhouse using Code "SPOOKYFREE"

Not accepting Code

Expires Feb 22,2023

Dale Bieber [protected]

Called to order curbside service. I pressed #2 to place my order. The lady answered the phone & said she would transfer me. I held on but no one ever come back on to take my order. I hung up & called back. Same lady answered & I told her no one ever picked to take my order. She apologized and put me on hold to transfer me again. I held on for a solid 10 minutes and no one ever come back to the phone to take me order. I hung up and called a 3rd time. Same lady answered. I told her I had held on for 10 minutes but no one had ever taken my order. She asked me to hold & that she would get manager. Manager came to the phone and I told her what had happened. The manager told he it would be a 30-40 minute wait for food to be ready! By this time, I didn’t have 30-40 minutes to wait since I had tried to place my order at 6:50 when I called the first time. It was now 7:20! So needless to say, I didn’t order mine & my husbands dinner from outback!

I am complaining because this outback does not want my service. I went to outback in skokie Illinois today. It was for a party of 10. We got there at around 7:30. The restaurant is not busy. When I walked in to the hostess and told him how many people. He had to ask his manager and the manager was very rude asking if we wanted to wait. I told her yes and she made a face. If I didn’t have to go for a birthday I would have left.

I took 5 people to dinner last night around 6:00. 3 of us had filet&lobster, one prime rib, one Alfredo w/steak & shrimp. The filet & lobster was fantastic as usual. The steak with the alfredo was very tough and uneatable. When we pointed out this to Abbey she said "it gets like that" and left. No offer for something different or anything. I would have paid for another filet & lobster had Abbey offered a choice or anything. The bill came to $312... I paid $390 in cash. Whenever I leave a nice tip the waiter/waitress always comes by to thank me. Abbey never came back.

My food was great, but this was my first disappointing visit due to the issues stated. This was my first time dining at this location.

This experience has been on my mind night and all day today, having one of my guests unhappy with her dinner. This was my Christmas gift to close family friends. We came to Outback because I've never been disappointed before last night.

Jay

McKellips Mesa, AZ location

Your waitress , Crystal, From Norwalkm CA, lost or stole our $50 gift card! We handed her 3 giftcards. 2 $50 and 1 $25
She lost $50 due to grabbing payment cards from multiple tables and walking with it loosely.
We insisted she check, only for her to say she can't seem to find it. She asked us if we were sure. YES, we handed u 3 gift cards!

This is really unacceptable! We lost $50! Ended up paying $15 and still giving her $15 begrudgingly, only becuz we are Union, but she didn't deserve it.
I wrote a comment on my receipt about being jacked for $50.
You should make this right! We shouldn't lose $50 they we got for Christmas due to negligence on your waitresses part.

Not even given the fact she never checked on us or refilled our drinks, then to top it off , loses our payment ! I hope whoever found or stole our $50 enjoys it. This really sucks!
No Manager came to help. It became OUR PROBLEM to prove we gave this woman 3 gift cards, how does one prove that? If you have cameras, Check them! She either dropped it cuz she cant handle being a server or she stole it.

This was a horrible experience.

12-12-2022

Ordered full rack of ribs ...they were tough.

Tried to get the spinach however you dont carry it anymore

and it was very good when you did have it.

I asked the server and she said they had it for a big party and would

check with the manager if I could get a little and he said it was gone.

The table next to me had problems with their meal as well.The server

was about to bring my check but now had to handle his food so I had to wait

for that.

11/2 hrs there and I got there at 4 :45 and it was slow.

Last time I went a week ago ordered the prime rib 16 oz.

They brought the 12 ounce, sent it back.

I ordered the 17 spices on it and it was so SPICY you could not eat it.

3rd time it worked.

This place was on point 6 months ago...WHAT HAPPENED?

Service took go long they wasn't busy they offered chili than ran out with apologize for selling something they didn't have them acting like he was the manger when I asked whats taking so long server name David I went at 2:59pm my check# 0088 my name dana vilne [protected]@gmail.com last four on far 7535 I want my money back please you experience was horrible didn't even eat it took so long very unsatisfied I stay like 25/30min away I don't have gas money to waste to pay somebody to bring me somewhere when I only get a ssdi check once a month to waste and another thing I have when people try to tell me about my food or there eating it instead of me David the waitress

It was horribly dry, although red in the middle. Maybe becauzz i was a single senior citizen sitting at the bar... The potato was not even done. I am a senior citizen and did not get asked for my aarp card. So, no discount. I took my doggie bag home and gave it to the dogs.. What a waste of money... Can not afford this. It was dec 3 at the outback in vincennes, in... No one paid attention to me at all. Around 8 to 9 pm. Please respond personally besides a fake message... I dont go out often and this ruined it.

We called ahead for seating ; when we arrived at :5:50pm, we were told 20 min wait. We were seated by 6:20pm. We ordered blooming onion, Alice Springs chicken, shrimp and steak, fries, baked potatoe, 2 salads. We received our appetizer within 20min. Our salads, came out around 6:35. Our main dish did not come out until 7:30.We finished by 7:50. TWO HOURS IS RIDICULOUS. Our waitress was trying to be attentive, however she was extremely busy with lack of staff. She finally went in to check on our meal; it came out within 10 minutes

Not Happy Campers?

We went to the Outback on Commercial Way in Spring Hill, Fl. on Tuesday November 15th at 4:00 pm. for my 75th birthday. It was almost empty. We are good size people and was escorted to a small 2 top booth. We asked to be seated at a larger booth. We were the only couple in that section. I ordered a frozen strawberry margarita and got a different drink. I sent it back. We had no napkins, silverware, salt or pepper, when the food arrived. Salad was limpy, blooming onion was not a sweet onion. Steak was tough, baked potato was cold. Service was lacking. Our waiter was not to be found when I wanted to order another margarita. I was almost done with my steak when I finally got some steak sause. We complained to the waiter and to the manager on the way out. They were polite, but didn't seem concerned.