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Outback Steakhouse
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Outback Steakhouse
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390 complaints
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G
9:54 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today my family placed a curbside order from the Outback in Cary NC. Our order was supposed to be done around 5:24. I noticed how busy it was when I went to pick up the order. I received a text at 5:22 to say my order was almost ready. I would not have been upset waiting 5, 10 or even 15 minutes. However, 30 minutes is ridiculous. Our order was finally...

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A
8:11 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I arrived at 6:48 pm and there was a 55 min wait for a table. Bar was almost empty so I ordered 2 burgers to go while my wife and baby waited in the car. We only waited 30 minutes but started eating in the car still parked at Outback. There was no heat (temp) from the burgers or fries. We both woke up that night with stomach aches. Very disappointed, we...

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S
12:42 pm EST
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Outback Steakhouse - Hours of Operation

The Findlay, Ohio, Outback Steakhouse has posted hours of operation that begin at 11:00 a.m. Several of us were waiting in our vehicles for the restaurant to open. The lights were on inside the restaurant. At 11:10 a.m. I went to the door and rang the bell two times with no one answering. Then I called the number only to get a recording to call during business hours or wait for an outbacker by pressing 0. I pressed zero and finally got a REAL person who stated that the hours had changed to a 12 noon opening time. Why does the outdoor sign still read 11 am? Why do they not share the hours of operation on the telephone voice mail, since these hours have only recently changed? Very poos customer service. I drove 17 miles only to find that I could not have lunch, and a 12 noon start would have made me late for future appointments! s.[protected]@gmail.com

Desired outcome: A proper reporting of business hours. Some type of compensation.

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J
3:24 pm EST

Outback Steakhouse - Very Disappointed

My wife and I been coming to this place for many years. I order a Prime Rib Sandwich, came out cold. They did ask to heat it up or make me another one.. It took over an hour to get our food, so I decided to eat it. Couldn't wait was very hungry.
The sandwich isn't worth $14.99.. small and nor alot of anything on it.
Also we had to wait on the fries til after we finish eating our main course of meal so we took them to go..

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B
6:43 pm EST

Outback Steakhouse - Food poisoning

My wife and I have NEVER filed a complaint about "Food Poisoning" with a restaurant. So this is a first for us. We ate at the Outback Restaurant in Vorhees (Southern New Jersey) and got "Food Poisoning". Within three house of eating there we both got very sick. Within 1/2 hour of each other we both starting to "Throw-up" violently. We had all the classic symtoms of "Food Poisoning". We are concerned that others might get sick also so we will be reporting it. William Styer email: [protected]@gmail.com or [protected]

Desired outcome: Do something so other do not get very sick.

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A
4:46 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

No taste on my husbands flat/looked pan seared steak; what happen to on the grill, he didn't even have grill marks on his steak. NO TASTE at all. And I ordered Sydney shrooms; I received a bucket of sautéed mushrooms not even close, not toppings for our baked potatoes; very pitiful. And all of this for the lovely take out price of $76.04 to get home and...

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H
1:57 pm EDT
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Outback Steakhouse - Hostess

My sister and I went at 11:30 today to Outback. There may have been one other table in the whole restaurant and this is not a busy lunch location. The hostess did not greet us, did not ask how many in our party and just looked away. We finally asked if we could sit in the bar. The hostess comes to the table and said we needed to move since we asked about sitting directly at the bar. We said "in the bar." She wanted to argue while there are no other customers to worry about. I told our server/bartender she needed an attitude check. He was very friendly and did not engage further on the subject but it bothered me enough to send this. She needs additional training on being a hostess. I'm not looking for a cheerleader but at least...welcome, how many in your party. Thanks !

Desired outcome: None

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J
6:22 pm EDT

Outback Steakhouse - Potato Soup & the chicken entree

My wife & I dinned at your Harrisonburg, VA, facility last night (10/22/21). The potato soup, which for years has been one of favorites, has changed ! It was a bad change -- your old walkabout soup was 100X better. And the chicken entree my wife had was dry and not at all what it could have been. I think you have lost our business after 20+ years. Cutting cost has cost you our patronage.

Desired outcome: You rethink the changes and go back to your old recipes. When you do, let me know.

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P
10:43 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

This description will start out nice but please read in entirety for the full effect. I called the Outback Steakhouse in Ocean City, Maryland around 5:00 PM on Labor Day 2021. I know it was a busy holiday and the wait time was quoted to be at least 1 hour. So our decision was made to use the Carry Out service with pickup at 7:00 PM. The food arrived bagged...

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ADVERTISIMENT
S
5:20 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I order three meals on 8/31/2021. My total was 59 dollars and I left a five dollars tip. My food look like it was someone else leftovers and the bread was rock hard. I contacted the manger and I sent him an email on 8/1/20201 regarding this issue. I have not received a confirmation that the email was received neither did I receive the refund I asked for...

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N
9:22 am EDT

Outback Steakhouse - Charged card more than tip I wrote down

Let me start by saying I really love eating out and try to show my appreciation to the wait crews by leaving as much tip as I can.
Sunday we went to Outback with our grandson. We ordered way too much and the bill was higher than I had planned. Still, I made sure I left a decent tip. Bill was a $126 and I put in for a $150 charge. I'm not saying he didn't deserve more, but this round i had to keep it at about 20%.
My card was charges $151.10. I don't want the money, I just want to know why.

Desired outcome: An answer and don't repeat.

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P
9:16 pm EDT

Outback Steakhouse - The Food Service

We enter the resteraurant at 7:30 pm we were placed in a booth at 7:45 pm my husband ordered a medium well steak with broccolic with mash potatoes his plate came out fine, my order was 6 oz sirloin with shrimp baked potatoe and a garden salad. The plate that was brought to me as a filet mignon steak with rice and broccolic/carrots and squash. I told this is not my food I am missing a baked potatoe my shrimp. So she brought me the bake potatoe and shrimp that were dried out and the bread underneath was hard as a rock. I requested a manager and I showed him my meal and he was shocked at my plate and the two steaks that were still raw instead of medium well. He claimed he was going to fix the order by this time my husband was done eating and I and still waiting for the manager to fix my food that I never got. The cooks and the waitress should know to bring out food that is old and to not only check the dates on food but to check the food for spoilage. Sorry I forgot to get a picture of the other steak.
reply to [protected]@aol.com attached is the receipt for my husbands meal this service has left a bad memory of the Outback a place I used to love,

Desired outcome: I should receive a gift card for dinner for 2 for this bad experience

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1 comment
S
Sep 02, 2021 5:24 pm EDT

I had the similar situation on August 31. My food looks like they gave me your leftovers from August 15, 2021.

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K
3:31 pm EDT
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Outback Steakhouse - My Meal

My daughter, husband and myself went to the Outback Steakhouse in Hagerstown Md on Saturday around lunch time. We all got Lobster and Filet Minion. My Steak was butterflied because I asked them to, to be sure it was done. My Steak came out Flat and burnt to a crisp. It was literally charred black. This was my Birthday celebration and they acted like it was no big deal. I chose not to get another steak done, I don't like sending food back. We NEVER saw the Manager, my daughter requested and according to the waiter who made lots of excuses for the cook saying I wanted it well done. We had been there for our anniversary just 3 weeks earlier and the food was perfect. My name is Kathy Vaughn, 2675 Jack Road, Chambersburg PA 17202. I have called 7 times and left messages and no one has called me back. My phone number is [protected], cell # [protected] Please reach out to me. I have my receipt, This happened on Saturday August 7th. 2021

Desired outcome: What ever you feel is right

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S
11:50 am EDT

Outback Steakhouse - chocolate thunder from down under

This is not actually a complaint SURPRISE!
But I do have a suggestion that could prove to be profitable for this item.
1560 calories is 100 more than my daily allowance. Thus, since I LOVE this dessert, I suggest that for people who are health conscious, you offer the same exact dessert but with a low fat, sugar free brownie as an option.
I can never have that dessert as it is. I always order it without the brownie.

In general, the food at Outback is fantastic. So I hope you will consider that 1560 calories is just way too much for one dessert item for people like me who have lost a lot of weight and want to be healthy. Thank you.

James Cahn
Deerfield Beach, Florida

Desired outcome: Alternative offering for health conscious people who love dessert

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ADVERTISIMENT
S
11:40 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ordered this for my thirty seventh birthday back in May. More then half the steak was fat. This is not the way to please your guests. Madison Heights, MI Location.

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C
5:36 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

My wife and I recently dined (Friday Night 7/16) at Outback Rt #60 Vero Beach, Florida. We have been there before and had no issues. I ordered a 12oz Prime Rib (Medium) for dinner and it by far was the worst experience I have had at this restaueant. When the Prime Rib was seved, it was completly Cold as if it just came out of the Refrigerator (my wife & our...

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L
9:11 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Frisco Texas Outback Restaurant on 7/16/21 at 7:45CST. I just ordered a filet mignon dinner thru Door Dash. I then called the restaurant and kindly ask if they could include steak sauce in the order. They informed me they could not. Said they could get in trouble for doing that. I ask that Outback curbside and all delivery options include condiments, including steak sauce upon request.

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M
6:21 pm EDT
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Outback Steakhouse - Service and Aussie fries

We went to Outback in Hampton VA had the 2 6oz sirloin steak dinners. The waiter served my salad but no silverware said he would bring after waiting 5minutes I got up and asked him again for silverware after 5 more minutes found another waiter and finally got some. Our steak came and was cooked correctly but the fries were not Aussie fries they were something that you would get at a fast food joint plus they looked like they had been refried several times very hard. Waiter didn't check on us just disappeared all together. We live 60 miles away and was very disappointed.
We are an elderly couple so spending $25.00 on a meal is something we don't do often. Feel last we wasted our money today. Felt like you should knew what is going on in this resturant

Thank you
Barbara Daniels

Desired outcome: Let the manager knew what is going on.

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S
10:49 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Went to outback on Wendover Avenue in Greensboro NC to celebrate my wife's birthday. Ordered the Filet and Ribeye, baked potatoes and salads. Had beer prior to dinner and two glasses of wine with dinner. Server came back and said "sorry, we are out of baked potatoes". Later heard one of the waitresses say they were totally out of potatoes. Mashed potatoe...

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A
7:57 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I hate doing this but I am really upset. Went to the outback on riverdale road last night 6/8/21 to celebrate my twin daughters birthday. Well to start the service was bad, but we stayed because outback is our favorite restaurant. Well my meal was awful I had chicken which I always get because I love it, well last night it tasted like crap. One daughter got...

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