Outback Steakhouse

Hello there, we order out Back Straka house a lot. Today it switched us stores which we have never done, aprox an hour away instead of the store 5 minutes away. We called back with in 5 minutes. The lady was extremely rude at the Estero. Florida store. Hung up on my wife. Then my wife calls back that second to speak to a manager. The manager says we wasted her food and that she's going to feed her employees our food and said don't worry your money will be refunded. Then proceeded to hang up on us. Then I had to order again. I'm not mad that I had to reorder but the disrespect I just received was unbelievable. Please reach out with what is going to be done with this concern

We had seen the commercial for 3 dinner specials. Even though we have to drive 45 miles to get there our group wanted to go. So I called the Glendale az location. Says they don’t participate. Then called gilbert az location they don’t participate. Why do advertise specials when we can’t go there to enjoy them?

One was steak and lobster tail and then there was two more.

Please let me know if there is any participating restaurants?

Annette Danzo [protected]

[protected]@ yahoo.com Thank you

I received an email on 4/23/24 that stated I had a free Bloomin' Onion expiring on 4/24/23 from the Outback Dine-In Rewards. We were having a luncheon for my sister, so we decided to go to Outback since my reward expired on the 24th. I ordered the appetizer and told the server I had that in my dine-in rewards for the onion. The food was great, the servers were busy, and the food was good. Here's my issue: I did not get the appetizer for free, as my email said.

I would've stayed and had the issue taken up there, but the servers were beyond busy, and I had to pick up my child from school. I called Dine-In Rewards while waiting in the school line about my reward and was met on the other end by an unpleasant representative. I was told that the Bloomin' Onion reward expired at 9 am on the 24th (Nowhere on my email does it state that). The representative also told me that I wasn't the first person to call about this and that Outback was running a promotion but forgot to put a time stamp on the first email and re-sent out another email. The representative himself knows because he was the one who sent out the emails. Well, guess what... I'm not the only one who didn't get that email which the representative can attest to because he said it himself. I reached out to Outback Corporate as well and only again to be met on the other end with another representative with an attitude, all because I wasn't the first person to call about this issue, and I was forwarded to voicemail. I called the restaurant that we ate at, too, and was told that there had been an overwhelming amount of phone calls going non-stop and that I wasn't the first person to complain about the issue. While the restaurant we ate at was more understanding of the problem, to a point, they still have yet to think to let customers know about the mishap the company caused, so we, as customers, were correctly informed before ordering our food. Your company really didn't think to just honor the coupon? Your company made a mistake; I did not get an email about a time stamp of 9 am and if I did, I would love for you to show me when and what time that was sent!

Own up to your mistakes, which I'm not so sure were a mistake at this point because your company just made a ton of money off all of us who received the email. What do an onion and some seasoning cost? $.50 at best that you charge $10 for!? Great scam, Outback! I would not have ordered the Bloomin' Onion, and we would not have had lunch under those false pretenses. It would've been nice to be informed upfront.

For starters the blooming onions, where soggy there was nothing blooming about blooming onions The food was very nasty I threw my whole meal out after spending $75. That is a lot of money to some people. this food was not edible. The burger buns were hard as a rock! And the fries soggy and no salt the burgers their self are hard no sauce whatsoever the Temple Terrace area outback only refunded me $20 after spending 75 on food that have mold on it! this is very unprofessional. I used to love outback now they have lost my business. I would like a call or text or email from the Corporate and also the cheesecake was watery with no taste whatsoever

4/7/2023. I live in Rantoul, IL, 18 miles from Outback Steakhouse and ordered curbside. I should have checked the bag before I left but I got all the way home and realized that my caesar salad was missing from my order. I’m not going to drive another 26 miles there and back to get my salad, I was just very disappointed to find it was missing from my order when I drove far to get it and honestly that was what I was excited to eat this evening and spent $67.00 tonight. I just wish the orders were double and maybe triple checked before taking out to the customer. I’m sure it was an honest mistake but checking to ensure the order was complete is all I was asking for.

I was excited to join the rewards program. However, from the first day there were problems getting the points added on. Weeks later, there are still problems getting the points added on. My most recent visit, March 31st at the Fayetteville GA location could not get the points added on. I should not have to continue to try to add the points on the app or have to call the store multiple times to get the points I've earned. Please fix the system. It has been broken for too long.

June Gual

[protected]

[protected]@bellsouth.net

I took advantage of an email you sent before Christmas about buying a $50 card and getting 2 $10 cards. The problem is I have gifted the card I have the other 2 but none of the cards can be used because there was not enough information in the email sent in order the manager to accept them. The order# card# or the multidigit number allow the cards to work

My granddaughter plays travel volleyball and we travel to several different states and look for outback to eat at. This past weekend we were in west chester pa and stayed at the Sheraton that had an outback right next to it. Since it was close to 8pm we ordered online and the delivery time was 35 mins. An hour later still no food. I called over to see what happened and they said the food was sitting there and they would bring it to the lobby. I asked them how long it was there and was told about 10 mins. The salad was fine but the steak was cold and so was the mac and cheese. When you spend 60$ for a meal you think it would be hot! We also had a bad meal at the Altoona pa outback, but thought that was just a bad day! Thank you for your concern in this matter! Date 03 17 2023. mary dewitt

I went to Outback for lunch on Tuesday of this week. To start with, I think the luncheon menu is too small, and the choices are limited. This being said, I ordered the chicken with cheese & bacon. I asked for a Baked Potato which I usually really enjoy. However, this one tasted as if it was either reheated, or boiled instead of baked. Really disappointed in the entire experience! Not what I expect from Outback. Norma Lippke 2609 Allenby Pl. Dayton, Ohio 45449

I spent over $100 and only one of the three meals were edible. I ordered two prime rib dinners and chicken fettuccini Alfredo dinner. The two steaks were all fat and gristle. Both were way under cooked, I had to place them in a pan to get them even close to edible. They had no flavor. I asked for horseradish, received none. Asked for a baked potato but got none of the butter or sour cream that was requested. Got sweet potato with the other steak and didn’t receive the butter mixture for it either. This was a birthday meal. It was miserable. The last few times I’ve ordered curbside there have been issues but I just let it pass. This time something needed to be said. I’m very disappointed and will not be going back to this establishment. I am handicapped and the curbside service is so beneficial but not when I am not treated like a customer in the actual restaurant. If I were at a table this would not have happened. I will be using my voice to let everyone know how we were treated for the umpteenth time. Your staff needs to be retrained and your cooks need to read the requested order as if I was sitting there dining in. I can be reached at [protected]@msn.com