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Optimuminternet

1
B Sep 26, 2018 Review updated:

In June of 2018 I upgraded to Optimum 400 from Optimum 300 and was promised a Google Home mini for the upgrade. After 8 weeks of not receiving the device, I contacted Optimum customer service to indicate that I hadn't received it and they indicated they were looking into it, after two more weeks I called again when I had gotten no response, still got nowhere with the process. I then decided to go to there local store where after looking through the records the lady at the counter indicated that yes I was due a google home but would contact her manager Diane to call me back to find out why I hadn't received it. Diane never returned my call and after two weeks I drove down to the store again to see why I hadn't received a call or my google mini, Diane then tells me it was a mistake an that I wasn't eligible for the promoting, and downgrade my service, without my permission or consent.

Responses

  • 9w
    9wood Sep 26, 2018

    seems a scam job to me
    you were told they would look into it ( wink wink... yeah right)
    no reply
    goto store same story
    and when return back to inquire " oops a mistake"

    0 Votes

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