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Afrihost Customer Service Phone, Email, Contacts

Afrihost
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1.1 4 Reviews 159 Complaints
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Afrihost Reviews 163

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12:00 am EDT

Afrihost Mixed Experiences with Afrihost

As someone who values both service quality and reliability, my experience with Afrihost has been a mixed bag. While the ease of upgrading and downgrading packages online is convenient, the actual service and support have left much to be desired. The promised speeds were not delivered, with connections slower than expected. Attempts to resolve issues were met with delays and unfulfilled promises. The lack of effective support, slow response times, and billing discrepancies have been major pain points. While there are glimpses of effort from the team, the overall experience falls short of expectations. Afrihost has potential, but improvements are needed to truly provide the level of service customers deserve.

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7:05 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Afrihost Shocking "Service"

DO NOT CHOSE THEM AS YOUR SERVICE PROVIDER! It will be a constant headache trying to deal with them. They increase costs without notifying their clients (pretty sure this is not legal but will do my research regarding).

When you try to speak to someone about it they claim to have emailed information about the increase and yet there is no email on our side and they cannot provide proof of it from theirs.

Their customer service is disgusting. Each operator gives you different answers. You cannot get anywhere with them. We are closing our account and moving to a provider that actually communicates with their clients, especially about increases.

Recommendation: Stay far away.

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4:40 am EDT
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Afrihost Pure internet frustration

Worst ISP EVER! Always shifts blame onto Octotel but Octotel came out, tested the line, and provided Afrihost and me with photographic evidence that the Octotel line is solid and that the fault is with Afrihost but still Afrihost blames Octotel. It has been proven that the router is fine, the line is fine but that Afrihost is throttling the line on an uncapped, unshaped line. I have sent thousands of tickets and hundreds of calls to Afrihost who refuses to assist. Asking to speak to Gian Visser or another director is fruitless. They just ignore you.

There's nothing wrong with Octotel. I currently pay:

- 75Mbps/75Mbps Octotel Fibre @ R 797.00pm

- CallTime 50 Pure VOIP @ R 50.00pm and this is what I get: www.bit.ly/ahostfrustration

Recommendation: Stay FAR FAR away!

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  1. Pros
    1. Competitive pricing plans
    2. No contract lock-ins
    3. Award-winning customer service
    4. Wide range of services
    5. Robust network infrastructure
  1. Cons
    1. Limited international presence
    2. Customer service inconsistencies
    3. Network reliability concerns
    4. Competitive market pressure
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12:21 pm EST
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Afrihost Free gift that became a nightmare

I have a serious issue on my hands. I have not had a signal on my phone and the line has been dead since porting to Afrihost on 13 Feb 2024. 10 days! By law I cannot change due to a 60-day restriction

I need to make payments and access my banking I need my phone to access OTP's to ensure payments are processed. speak to clients and have my phone operational for emergencies.

I am on WhatsApp agent help for hours on end telling the same story. I have spent around 5 hours speaking to agents only to arrive at no outcome or way forward.

I was told by an agent on the 20th Feb she had escalated the issue, only to find out today she had NOT. They blame the customer when they don't know what's going on with Air Mobile. Surely if you are launching something innovative in your business the onus is on the company to guide peole through the process which means training the agents to know what is going on. I am not able to port back out to MTB by law so I am trapped with Afrihost - with no phone signal and agents who have no idea what's going on and make stuff up. This is after spending hours with them on calls. Shocking really. Don't be so bold as to get people ensnared in your 'FREE' test Offering and then leave them high and dry when you can't support it. As a small business owner, I wanted to support a fellow South African business, as we have been through tough times but has come at a great cost to me. Very frustrated and disappointed. I guess its the adage, if it sounds too good to be true ... it usually is! Thats the truth

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Afrihost Complaints 159

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5:56 am EDT
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- Problem: on mobile number [protected] : problem was escalated on Friday - not resolved. Our IT support number is down and we cannot server our customers - Basically = mobile network is not available - We have not access to either the data or cell time on the SIM card - When receiving a call; it simply goes into voice mail - When making a call on Whats-Up =...

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2:17 am EDT
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Afrihost LTE Topup

i ordered a single topup and the damn website had a fault it ordered 10x the amount, so instead of 10gigs i ended up with 100gigs. i immediately sent a message to afrihost complaints department and also spoke to a consultant and they told me it had been escalated and the accounts department can only handle that. as it was easter weekend i had to wait till Tuesday the 2nd April 2024 and request an additional call back to get a call from the accounts department only for them to tell me they cannot do any thing i have to pay the bill. i have since cancelled my account and will not pay anything more then what i use (my monthly subscription) very [censored] service will never again make the mistake of using them

Claimed loss: R1868

Desired outcome: i would like for this amount not to debited from my account as it was not my fault and will not pay this amount

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11:24 am EDT

Afrihost Internet down & lack of assistance from whatsapp team

Your service goes down with no notification.

We contact you for assistance and your team have attitude and do not want to assist you.

The team assigned to working your whatsapp chat are illiterate and expect you to understand and carry out tasks in order for them to identify the fault with your internet when you have no understanding of completing these tasks and when asked to escalate this for someone to come out and complete the test they refuse. Why do we even pay for your service if this is how you treat your client? I am disgusted in your service and will be looking for other service providers.

Claimed loss: as it stands 2 days of work unpaid as i have not had internet as myself and colleague could work.

Desired outcome: The person i dealt with be taken up on their insubordination. The days my internet are not working for be deducted from my subscription and that this be swiftly rectified as the longer i have no internet the longer i can not work

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Is Afrihost Legit?

Afrihost earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Afrihost to be a trustworthy company. Although there's a 1% resolution rate for customer complaints, which deserves attention, Afrihost is known for their high standards and safety. If you're thinking about dealing with Afrihost, it's wise to check how they handle complaints.

We found clear and detailed contact information for Afrihost. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Afrihost has registered the domain name for afrihost.com for more than one year, which may indicate stability and longevity.

Afrihost.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Afrihost.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Afrihost.com you are considering visiting, which is associated with Afrihost, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Afrihost website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Afrihost has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 159 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Afrihost. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:23 am EDT
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Ticket ZPP-[protected] Logged 3 March 2024 Result - I am still without internet. Logging a call with them on client zone to tell them my LTE device is return a red light on the 3g/4g and keeps promoting me to insert the SIM card. Needless to say the standard of support one receives is this... 1. You don't get a phone call unless you click on the button...

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2:43 am EST
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Good day My name is Rozaan O'Kennedy I ordered a package for my daughter Mobile data uncapped plus a router. Since then I have been trying to get her Rica documents approved. I have spoken to multiple agents to try and resolve the issue so that the package can be shipped both on whatsapp and over the phone. Every one has a differenet story. Eventially I...

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1:43 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Afrihost Afrihost and Metrofibre

Afrihost Metrofibre . Seems they are in line with Eskom, our wifi has been down since Monday with a thousand apologies and no resolution. Agents that keep you on hold at Metrofibre and then conveniently cut the call as no one wants to take accountability to fix the problem and both companies are blaming the other. How disgusting! But come end of the month, the full amount will be drawn as if their service was so spectacular. What a waste of time and energy to be dealing with incompetent companies and staff members that they hire.

Get Outlook for Android

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12:06 pm EST
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Afrihost Do not use frogfoot through afrihost

Frogfoot is one of the worst service providers with the worst customer service. Should you choose to use Frogfoot as one of Afrihost's service providers, you will have unending problems. We have been trying to get our fibre installed and activated in our complex since August 2023. Trying to get it done, OR CONTACTING THEM, is going to drive you insane. Rather use another service provider that uses sub service providers that deliver.

Claimed loss: R5000

Desired outcome: Fibre Line activated

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12:37 pm EST
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Afrihost not resolving an ongoing issue for 2 yrs

I have been with afrihost for over 2 yrs now - i have had problems with the line for about 20 months - They advised me to buy a new router which i did at the cost of R1200 which did not resolve the problem - i am yet to have my issues resolved. its got to the point where every night is a problem there is no connection. between afrihost and linteg fibre they keep bouncing the problem between them - i ahve had about 6 tickets raised and each time they are closed by someone who says the issue has been resolved. i am soo frustrated to the point where i am just giving up. what kind of a service provider refuses to send someone out to fix the issue. i have to keep running tests for nothing to be done and the problem still persists. i am not getting the help i need. do the people even exist at afrihost. this company is pathetic - if it wasnt for my complex using them i would have changed many months ago.

Claimed loss: date to the amount of 5000 because i work from home on certain days and now use my hotspot to continue working.

Desired outcome: my wifi to be fixed

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8:01 am EST
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Afrihost Data not loaded on phone

My phone wad rica locked by Mnt due to the fact that I did not make any calls from my phone. I went to Mnt on Monday the 30 October, they unlocked my phone and on Wednesday the 1st of November I logged a call with Afrihost. The call center phoned me and helped me set up the Apn as it should be. I was told that the Apn is not registereing and the will contact Mnt to open line. From then on I had no feedback from any body. On Monday the 6 the of November I went back to Mtn for them to check the line. They repovisioned the line and on Tuesday I logged a call again. I was helped again and was told the fault will be secalated to the critical care center, loggen another call on Wednesday, gentlemen told me he will come back to me, nothing happend, phoned again on Thursday and wanted to speak to a manager and was told no one is available. She will follow up with MTN and get back to me. No one has come back to me as of yet and explained to me what is going on

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7:33 am EST

Afrihost Wifi

Wifi has been down for 3 days with no resolution (early Sunday 04 November to current)

Afrihost has stated that an Openserve ticket has been raised - however this issue has not been escalated and there has been no further contact.

A further communication via Afrihost Whatsapp assistance has stated they cannot find the ticket.

58BNK051123

Zero help from the Afrihost Contact Center

Desired outcome: Issue to be resolved ASAP

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9:25 am EDT
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I have been a customer of Afrihost for quite many years, I never thought I would have to write a complaint like this. I never had the worst service from any service provider before. The last year 9 tickets are loaded, and 2 promises been made: 5 Sep 2022 ISP-872489 19 Sept 2022 ISP-889378 21 Sept 2022 ISP-889378 30 Sept 2022 ISP-901890 15 Feb 2023...

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5:55 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Afrihost Fibre query

Good Day

I would like to complain about the service I have received from Afrihost

I'm having a Fibre query pending since the 5th of October to date. Afrihost as the service provider for Vumatel they are failing to resolve my issue. I made a payment for the Fibre on the 5th October even now the line is not activated. I spoke to almost every consultant even their manager to resolve the issue. Everytime I call I have to explain myself to different people. Proof of payment was sent through to Afrihost , however matter still hasn't been resolved. The payment is not allocated to the Fibre account, and it has been almost three weeks now waiting for the password to log on to the Fibre. This is affecting me badly because I am working from home, which for the past two weeks I had to go to the office because I don't have connection. I would like for this matter to be resolved ASAP

Desired outcome: I want the password to log in

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4:22 am EDT
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Good Day team , I have been trying to get my issues resolved for over 9 months now . I have sent numerous emails and they go unattended and unanswered. I am paying a monthly fee for Fibre service into my home/office, I pay for 500mb Download and have *NEVER* achieved this speed. I have logged *MULTIPLE* calls and *NO-ONE* from Afrihost can resolve the...

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3:11 am EDT

Afrihost Fibre

Extremely disappointed with this service.

We haven't had internet for 5 days now and their attempts to solve it are zero to none.

According to them they have called and SMSd however, all new details and alternate numbers have been provided and we have not received any communication.

I've asked for it to be escalated and apparently it has already been escalated. What company escalates something and then does nothing.

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11:33 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Afrihost ID [protected]

I wrote to Afrihost on the 17th Jully to say my house had been sold and I would terminate my subscription at the end of July as I no longer live there.

I was told I need to go into client zone and that is the ONLY way to cancel. This is unacceptable as I am out of the country and have informed Afrihost I cannot go into client zone but that my subscription must be cancelled.

I keep on being told that the only way to cancel is to go into client zone which does not work for me as I cannot receive an OTP and am unable to access client zone.

The decent thing to do would be to honour my request to cancel and make this effective as of the 31st July

Desired outcome: Immediate cancellation on 31st July

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12:55 am EDT

Afrihost Hosting

Afrihost has a hosting service that works for my company however they charge an admin fee every time I talk to them, every time I email them… am I not a client already?

I get charged R30 for asking them to check my late payment to deactivate my website !

Who does that, this is bad and I strongly disagree that they should charge me every time I talk to them !

Highly disappointed in Afrihost’s admin services

Will I get charged because I am inquiring about why they charged me? wtf, am I not allowed to ask for help as an existing customer without getting charged for it ?

Desired outcome: Apologise for charging me unknowingly and give my money back that was wrongfully taken from me without my permission or consent. Credit all monies that was taken without my consent or permission, especially that charged for “admin”

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4:05 am EDT
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Afrihost Fibre

WARNING: DO NOT SIGN UP WITH AFRIHOST!

I recently had the unfortunate experience of dealing with Afrihost.co.za, and I must say that their customer service and standard operating procedures (SOPs) are absolutely terrible. It has been an incredibly frustrating and time-consuming process, with little to no progress made in resolving my issue.

I initially contacted Afrihost to migrate my internet services from Telkom to their fiber package. Little did I know that this would turn into a complete nightmare. It has been over 15 days since I placed my order, and the issue still remains unresolved.

Throughout this ordeal, I had the opportunity to speak with a total of 15 consultants, and I can confidently say that only three of them made a genuine effort to help resolve my issue. The rest seemed utterly useless and lacked any sense of urgency or professionalism. It's disheartening to encounter such apathy from a company that claims to prioritize customer satisfaction.

One of the most frustrating aspects of dealing with Afrihost.co.za has been their inconsistency with time frames. I was given multiple different time frames for when my issue would be resolved, but none of them were accurate. It seems like they have no regard for keeping their promises or respecting their customers' time. This lack of transparency and reliability only adds to the frustration and disappointment.

Furthermore, the lack of progress made in resolving my issue reflects poorly on Afrihost's SOPs. It appears that their internal processes are severely flawed and ineffective. There is a clear disconnect between the consultants, resulting in a lack of coordination and a failure to provide a satisfactory solution. It is evident that Afrihost needs to reevaluate and improve their SOPs to ensure a smoother and more efficient customer experience.

Overall, my experience with Afrihost.co.za has been extremely disappointing. The lackluster customer service, unreliable time frames, and inefficient SOPs have made this a truly frustrating ordeal. I strongly advise anyone considering their services to think twice and explore other options. Afrihost has failed to meet even the most basic expectations of customer service, and I cannot recommend them based on my experience.

Attention: [protected]@afrihost.co.za , if this is the level of support everyone with connectivity issues will have to deal then your company will soon have the reputation of Telkom and Eskom.

**UPDATE**

I have been struggling with Afrihost from 13 May 2023 - 22 June 2023. My internet was connected for 19, 20 and until 9pm 21 June, so 2 and a half days of internet, I've now had the horrific experience of chatting to over 20 Consultants and wasted around 40 hours standing at the router, taking pictures they request, changing settings, resetting devices, plugging cables in and out, buying new LAN cables and more. Nothing but issue after issue after issue after issue and the delay after delay after delay. Worst company I've dealt with in 37 years and that says a a lot as I have been scammed by fake companies and triple charged for services and more. But the amount of time I have wasted on them is the worst. Spending 2-5 hours on chats that get me nowhere, and now I have to wait another 72 hours because they lost connection of the B Number.

Desired outcome: SOME ACCOUNTABILITY ON THEIR END AND HOPEFULLY IF ITS NOT TOO MUCH TO ASK, I WOULD LIKE TO GET THE INTERNET CONNECTION I AM PAYING FOR

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5:30 am EDT
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Afrihost Fibre by Vuma reach

Endless probles with payments via Easypay. Duplicate payments. Refunds take forever. Don't get notified when payment is due, they will just disconnect you.

Toward the end May I requested an upgrade to the speed and paid the upgraded fee. To date I haven't received the speed that I paid for. The case has been escalated several times with no tangible resolutions.

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5:07 am EDT
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Afrihost Poor service received from afrihost

I am a customer of Afrihost for a long time now. Each and every day my internet is more off than on. Then I have internet and then not. But I must pay each and every month nearly R700.00 for something that I cannot utilize to the fullest. I am now fed-up with this. I am at the point to cancel the bad service and get myself a new provider. I cannot pay for something but cannot use it. If Afrihost want to work this way, then it is fine. Also, the consultants on WhatsApp also do not know what they are doing. As I need to connect a laptop each and everytime there is a problem with my fiber. I am not in IT so they can tell me whatever they want to. I think Afrihost must get those people more educated to assist your customers.

I am beyond mad at this stage. You have till before end of business today to inform me that the problem is solved, or I WILL TAKE THIS MATTER FURTHER, and I have a good mind to cancel your pathetic service as well!

Desired outcome: Get it fixed or I will move my business as it seems you have enough business

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3:27 am EDT

Afrihost Pure fibre

I have been a customer for many years with multiple products over the years. I have always had exemplary service from Afrihost. My latest issue however has in one instance gone totally the other way. I have upgraded over the years from a 20mb to a 150mb. Having had a few connectivity issues , I ran various diagnostics and the speed never exceeds 90mb. I raised a support call and then another and another. Over period of 6 weeks i've had to raised repeated tickets for the same issue as they get closed in their systems without actually having done anything. Over the period I have been indicating that the issue may be with the ONT device as the modem is capable of handling upto 300mb . The ONT is the service providers box and cannot be replaced by yourself. This belongs to Openserve and they have contracts etc with Afrihost. Repeatedly Afrihost claims to have escalated to Openserve and yet no resolution to the issue. It is absolutely sad to see a great company fall from grace. But i will not be charged for a service they have not and cannot deliver. Secondly if the equipment cannot handle the speed of the package you subscribe to, is this not mis-selling ? Trying to get to the customer service leadership is impossible as the reception is blocked by saying you have to be esclated from within their process and call centre. How is the leadership ever going to know about issues if they never get to them becuase the team lower prevent escalations ?

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About Afrihost

Screenshot Afrihost
Afrihost is a South African internet service provider offering broadband, web hosting, and cloud solutions. They provide fiber and DSL connectivity options, as well as hosting services for websites, with various packages tailored to different user needs. Their product lineup also includes domain registration and email hosting services.
How to file a complaint about Afrihost?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Afrihost in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Afrihost. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Afrihost on ComplaintsBoard.com.

Overview of Afrihost complaint handling

Afrihost reviews first appeared on Complaints Board on May 9, 2013. The latest review Mobile Phone was posted on Jun 25, 2024. The latest complaint Fibre was resolved on Feb 09, 2019. Afrihost has an average consumer rating of 1 stars from 163 reviews. Afrihost has resolved 3 complaints.
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  1. Afrihost Contacts

  2. Afrihost phone numbers
    +27 116 127 200
    +27 116 127 200
    Click up if you have successfully reached Afrihost by calling +27 116 127 200 phone number 10 10 users reported that they have successfully reached Afrihost by calling +27 116 127 200 phone number Click down if you have unsuccessfully reached Afrihost by calling +27 116 127 200 phone number 17 17 users reported that they have UNsuccessfully reached Afrihost by calling +27 116 127 200 phone number
    Local Support
    +27 116 127 300
    +27 116 127 300
    Click up if you have successfully reached Afrihost by calling +27 116 127 300 phone number 0 0 users reported that they have successfully reached Afrihost by calling +27 116 127 300 phone number Click down if you have unsuccessfully reached Afrihost by calling +27 116 127 300 phone number 1 1 users reported that they have UNsuccessfully reached Afrihost by calling +27 116 127 300 phone number
    International Support
  3. Afrihost emails
  4. Afrihost address
    376 Rivonia Blvd, Sandton, 2128, South Africa
  5. Afrihost social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 09, 2024

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