The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Norton Securityunauthorised payments

J
This review was posted by
a verified customer
Verified customer

I have not used Norton security for a number of years and I have cancelled all of our products and yet each year you take an unauthorised payment from my account. My bank has said I can only cancel this with you which I thought I had as I have no automatic renewal.

Why do you still charge me for products I am not downloading or using and do not want and how do I get a refund

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Norton's response · Aug 20, 2018

    Really sorry about this. Could you reach out to our support at: www.norton.com/contactcs. We would like to collect more details about the charge and help you with it.

    Thanks
    Raj
    Norton Support

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