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Enigma Software Group
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Enigma Software Group Complaints Summary

13 Resolved
51 Unresolved
Our verdict: When using services from Enigma Software Group with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Enigma Software Group complaints 64

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1:49 pm EDT
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Enigma Software Group DRI*SPYHUNTER myord.com

I have a $42.00 charge on my bank account and I only have MALWAREBYTES for protection on my computer. My technician put ONLY this protection on my computer after changing my Hard Drive. I DON'T even have a spyhunter program on my computer as I just checked and Malwarebytes is the ONLY program there for protection. I would like to have my $42.00 refunded by this company NOW! My bank told me to contact them and demand a refund for the $42.00. Rita C. Payne

Desired outcome: REFUND $ 42.00

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Geoffrey ward
West Yorkshire, GB
May 09, 2022 5:08 am EDT

Dear sir or madam I am writing to you I place a hoarder in April and I I have not received them it was 2 to like cigarette lighters what you could stick on back of your mobiles so please tell me when NI I will receive them or not thank you Mr ward

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1:23 pm EDT
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Enigma Software Group subscription to RegHunter

Please cancel my subscription to RegHunter software and stop your every 6-month charge.
I do not use your software anymore and it was deleted from my computer completely a year ago.

This is an official notice to cancel a subscription.

In case you do not stop your charges then I reserve the right to apply
to the judiciary for the protection of my legitimate rights and interests.

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3:14 am EDT

Enigma Software Group I ma complaining about unauthorized payment it was 2 month ade

Hi can you plz stop stealing my money from credit card plz stop asap

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Is Enigma Software Group legit?

Our verdict: Given the nuanced findings from Complaints Board's comprehensive review, we cannot assert the full safety of Enigma Software Group's website. The legitimacy of Enigma Software Group requires cautious navigation by users. We recommend proceeding with caution and employing your best judgment when interacting with Enigma Software Group, especially when browsing their offerings or sharing personal information.

Enigma Software Group earns 41% level of Trustworthiness

Moderate Safety Advisory: Enigma Software Group has a 41% legitimacy rating by Complaintsboard. Proceed with caution, using best judgment.

We conducted a search on social media and found several negative reviews related to Enigma Software Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Enigma Software Group. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • A long registered date for enigmasoftware.com can be seen as a positive aspect for Enigma Software Group as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
  • The age of Enigma Software Group's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • Enigmasoftware.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Our scan shows Enigma Software Group website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
  • Enigmasoftware.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • We looked up Enigma Software Group and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
  • Adult content may be available on enigmasoftware.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
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9:00 pm EDT
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Enigma Software Group Dri*spyhunter

I was just charged $64.20 on my Master Card by Dri*Spyhunter. I cancelled it over 2 months ago, But they are still charging me.
I sure would like a refund or return all my money back to my Credit Card.
I want something done about this, A.S.A.P..
I want a formal Apology from the company that insists on charging for something that I will never use again.

Desired outcome: Refund and an apology

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3:28 pm EST

Enigma Software Group Spy Hunter

I was charged twice on the same day for SpyHunter. The date was 1/26/2021. The amounts were $ 31.80 and $ 44.52. It was charged to my Credit Card Number ending in '4093'. I need this credited. Why was I charged twice and which is correct? Please contact me to my E-Mail address of '[protected]@live.com'... If I do not hear back very soon, I will dispute both of these charges with my credit card company and get them removed.

Desired outcome: Credit my Credit Card for these amounts.

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12:41 am EDT

Enigma Software Group dri spyhunter - unauthorized credit card charge

Ive never purchased any products from DRI&SPYHunter but they charged $45.73 without my authorization in Sept 22, 2020. I will dispute this. Im wondering how it could happen.
Hopefully this software company, SPYHunter gets purnished or any online regulrators can control or prevent this kind of unauthorized transactions going forward.

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2:35 am EDT

Enigma Software Group Spyhunter

Hallo,

I am Ed Maliepaard from The Netherland and i want you to stop taking money from my account. with othet words stop evry thing like spyhunter .

DRI*SPYHUNTER-REGHUNTR NRW DE
16 aug. | 00:06:26
€ 34, 99Af

thank you

Ed Maliepaard

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12:15 am EDT
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Enigma Software Group spy hunter 5

After being advised by various sites that it would fix the reundqcwtq virus, I made tye error of buying the product. It scanned my laptop, claimed to findcamd fix nearly 300 errors which my windows defender somehow missed despite regular scans, and failed to fix the reundqcwtq virus. After complaining to their help forum, they suggest it was just remnants which would disappear when I refreshed my browser. When this turned out to be false, they suggested a remote fix. I was not comfortable or convinced that would work, at which point they apologized but offered no other help. I cancelled my subscription and went elsewhere and found three free anti-virus software that have so far proved to work. I have had no appearances of the reundqcwtq virus since.

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Madder2
, US
Nov 20, 2019 11:40 am EST
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I bought SpyHunter5. It did not solve my problem but it emptied my "documents" folder screwing up my file system (I was able to fix it). I asked for a refund. It came within 48 hours but I am unable to uninstall the software. I called their technical support. I was told that they just supported the Spyhunter5 software and gave me a URL to another site where I had to buy software to solve my problem. I did not buy it.
THE SPYHUNTER5 SOFTWARE IS A WAY TO PITCH CLIENTS FOR THEIR ANTIVIRUS SOFTWARE AT AN ADDITIONAL COST.

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Madder2
, US
Nov 20, 2019 11:39 am EST
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I bought SpyHunter5. It did not solve my problem but it emptied my "documents" folder screwing up my file system (I was able to fix it). I asked for a refund. It came within 48 hours but I am unable to uninstall the software. I called their technical support. I was told that they just supported the Spyhunter5 software and gave me a URL to another site where I had to buy software to solve my problem. I did not buy it.
THE SPYHUNTER5 SOFTWARE IS A WAY TO PITCH CLIENTS FOR THEIR ANTIVIRUS SOFTWARE AT AN ADDITIONAL COST.

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4:49 pm EDT

Enigma Software Group unauthorized transaction on my visa

I checked my bank account, because my bank alerted me that my account was empty. First it said that my VISA had been used in IRELAND, and Dr MyCommerce Ltd, but now it says enigma software, Dri Spyhunter.

I do NOT recognize the transaction, and I did not make the transaction, as I was in Norway at the time. How someone managed to get the hold of my card details, is still unknown. I've got the money back from my bank, but that doesn't matter, since there was a lot of hassle to cancel my card, order a new one, file a complaint on the transaction, wait for the case to be processed, before I got a refund. And now the real hassle begins, since I need to update my card information to paypal, eBay and every other online store where I've used my card.

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4:53 am EDT
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Enigma Software Group no service or software ordered

My credit card has been charged for 41.99 CHF + 1.75% = 42.75 CHR for something that I never ordered.
The reason for charging my credit card is not even mentioned!
I do not use any antivirus and never ordred anything to this company.
Under line "DRI SPYHUNTER REGHUNTR, [protected] IE" on my credit card bill I can read "Computer, Hardware, Software".
But I never ordered any Computer, Hardware or Software to this company.

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5:56 am EDT

Enigma Software Group spyhunter

Product purchased April 8 2018. Not satisfied! Uninstalled April 12 2018!
Request immediate refubnd - otherwise legal avction pending.
Quote:
Thank you for your purchase of RegHunter!

Your account information is as follows:

Username: n.[protected]@gmx.net
Password: nikollausklloiber

If you do not already have the free version of RegHunter, you can download it from the link below:

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6:06 am EST

Enigma Software Group spyhunter ie [protected]

You charged me - and that without my permission-
first time: 18.05.2016 41, 64 €
second: 16.11.2016 again 41, 64 €
third: 16.05.2017 again 41, 64 €
fourth: 16.11.2017 again 41, 64 €
stop that !

I would like to complain about the unauthorised charging of my account because you have no right, so could you please give me back my money

I want that amount of money back within 2 weeks or I will start up an inquiry by justice

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8:43 am EDT
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Enigma Software Group spyhunter ®hunter

my spy hunter had expired and the profile keeps coming up on my screen telling me i have 1146 malware infections so i decided to renew Spy Hunter so i pressed renew and i was trying to pay whit PayPal and i could not find PayPal at the Pay Station and i closed the site and 2 days later i was checking my bank account and found thy had taken the money from my account from my old MasterCard information and thy have not reinstated my Spy Hunter and thy keep telling me to renew my Spy Hunter Program i am not happy Marinus

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2:32 pm EDT

Enigma Software Group spyhunter

The 5th of May, my account has been debited for an amount of 41.99€ without my authorization by "Dri Spyhunter Reghunt". I had downloaded Spyhunter over a year ago and I did not want a renewal. I did not receive any information about this operation. I just saw it when I received an abstract of my banking account. Do you think that it is possible to receive a refund ?
My name : Mignard Jean-Claude
My address : 2 Rue Alfred de Vigny, 54630 Richardmenil France
My e-mail address : jean.c.[protected]@orange.fr
An answer would really be appreciated.
Thank you.
JC Mignard

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12:21 pm EDT

Enigma Software Group spyhunter reghunter

Bbb complaint filed - but enigma software refuses to give refund!

Nature of complaint: billing or collection issues

Problem description:
Misrepresented product (Spyhunter) with up-selling & up-billing
But no way to reach or correct my complaint. I want a total refund
$69.98 i'm requesting a full refund with no recurrent billing!
This software tied up my computer every time I rebooted and took
Hours for the scan to run. I've removed the software when I was
Unable to call into safecart to resolve my billing concerns.

1) I purchased spyhunter for $29.99

2) I was billed for $69.98 - this was an unexpected and unwanted
Upgrade without my knowledge & no way to opt out during check-out.

3) then when reading the billing email - I find they set me up for
"semi-annual" recurring auto-pay for both spyhunter & reghunter.

4) I tried to resolve this on my enigma acct - but found no way to
Address billing. Enigma refers billing to safecart.

5) I tried to resolve this with safecart on several different days
In may & june - always on hold.

6) since the software did not appear to resolve my issue and has
Excessively long scans - in frustration, I removed the software.
I'm concerned it's doing more than malware. Especially when I see
They have offices in other countries - something I didn't know when purchasing.

7) now 7/3/17 safecart is referring me back to enigma software
Support for billing. They're simply sending me in circles to take
My money. The original ad showed (29.99 for spyhunter) that I was
Purchasing. Instead I was billed $69.98 for both spyhunter &
Reghunter. Again, i'm requesting a complete refund of $69.98 and
The termination of any recurring billing.

8) though safecart responded to an email to stop recurrent billing
- safecart is referring me back to enigma for the refund. Enigma
Clearly states all billing is through safecart.

9) safecart vs enigma software business addresses cause confusion about knowing who & where to file bbb complaints with.

Just more confusion about who you're dealing with.

Thank you in advance for helping me.

Bbb desired resolution: refund

— enigma response —
On july 18, 2017, the business provided the following information:
Mr. Shir,

Unfortunately, we are not able to provide you with a full refund as requested. We have a 30 days money back guaranteed and we can refund transactions up to 90 days of the purchase. You bought our product in apr 2017 and never communicated with us. Spyhunter and reghunter have in internal communication system called spyware helpdesk, available inside of the application, quite visible on the side menu, where you could have used to communicate with us if all the other tried have failed. We would have helped you and even provide you with a full refund if requested within the time we can process refunds. However, in our system, we have no record of any communication from your until we received this complaint.
As requested, we have canceled your renewals, and no further charges will occur.
However, in the act of good faith, we would like to offer a six months extension of your subscription and a direct channel of communication with one of our highest qualified technicians to ensure that you will have your issues resolved.
Also, you should be ashamed to make a comment as you did about the good fellow countries of lithuania and bulgaria. You should educate yourself about those countries, and hopefully, you will find realized that they are thriving european countries which do not produce malware. Enigma software group usa, llc is a florida based company, in business for 12 years and we proudly have subsidiaries in bulgaria and lithuania, and they have performed quite an excellent job over the last several years.

— my rebuttal to enigma spyhunter's response —
7/22/2017 response

I'm disappointed with spyhunter enigma's response, but not surprised.

I maintain the position of my original statements in this complaint.

Red flag #1 - you click to buy a product for $29.99 and are immediately charged $69.98 without explanation.
* enigma response did not address charging more than the advertised spyhunter for $29.99 in the first place. *

Red flag #2 - you're immediately enrolled in recurring billing for the $69.98 (Spyhunter & reghunter) with conflicting cycles or periods (Yearly vs semi-annually). * while safecart says they stopped the recurring billing - the up-selling an in-effective product & time plus frustration i've wasted on their product isn't even mentioned)

Red flag #3 - you can't resolve the billing quickly:
A) calling safecart - always busy.
B) finally found safecart's email - they responded & referred me back to enigma.
C) enigma online only had "technical support" contacts & referred "billing" to safecart.
D) who knew an internal software button on the application that was removed from my pc was enigma's preferred method for billing issues?
* contacting online businesses should be easy - not a game of multiple attempts until you stumble onto their "preferred method". Then enigma claims you never contacted them! It's not for lack of trying. *

Red flag #4 - enigma software downloading & scanning for hours upon every reboot plus intermittent updates while working on pc. The software did not resolve my malware issue & tied up the processor for current work.

Red flag #5 - in an effort to resolve issues via bbb - I find enigma's offshore addresses. This isn't a slam against the countries but rather an insight (After so many issues with the purchase & product).

Red flag #6 - enigma's response via bbb - imho, inappropriate.
The correct ethical business remedy is an immediate full refund $69.98 — it's enigma's business procedures that prevented a timely contact.

Bottom line - enigma software refuses to give refund!

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Update by Unhappy2017
Aug 06, 2017 12:14 am EDT

I opened two BBB cases: one against SafeCart & one against Enigma Software for SpyHunter & RegHunter. As of 8/5/17, SafeCart issued a FULL REFUND which posted to my credit card, YET Enigma Software is still refusing a refund and seems to be uninformed. Go figure what that is about. I may file a consumer complaint against Enigma with the AG .

Update by Unhappy2017
Aug 03, 2017 11:45 pm EDT

ENIGMA Software posted the follow-up to the BBB on 7/28/17:
Mr.XXXXXXX, I would be happy to give you a refund if you have contacted us within the time frame we have in our EULA. We have that time frame for a reason. If you had a renewal, I would be able to refund your purchase within 90 days but initial purchases, we can only refund it up to 60 days of the purchase, in an extreme case. What I would advise you to do is to contact your credit card company. They might be able to refund the transaction on their end. However, we have limitations with our credit card processor, and we simply can't refund purchases after the times specified above.

Mr. XXXXXXX, I know that does not fix your case, but I can assure you that I have personally checked all of our points of sale and none of them are double charging for SpyHunter. We have investigated your case further and whether you remember it or not you must have checked the box to purchase another software in our purchase cart called RegHunter. This is the reason why you were charged extra. Now, RegHunter's purchase box does not come checked, and for you to get it, as you did, you must have clicked the box, whether it was an accident or not.

I also checked all points of sale to make sure that RegHunter's box does not come checked by default and everything has been working as expected.

Again, at this point, all I can offer is a free subscription for 2 of our products, SpyHunter and RegHunter for a whole year to compensate you. The offer is worth about twice of what you paid.

Also, Mr. XXXXXXX, I may add that your unkind words will never help. Kindness is something that should always be exercised, and it gets you further than you couldn't ever possibly imagine.

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5:14 am EST

Enigma Software Group dri spyhunter reghunter

There has been an unauthorized charge (348, 66 danish krone) on my credit card on the 26.02.2017.
I did not renew any of your contracts and i do not wish to purchase any more of your items. I did already contact my bank and they are aware of this situation. I kindly ask you to transfer back my money immediately.
Sincerely,
Louisa Schwab
[protected]@yahoo.de

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10:06 am EST

Enigma Software Group Unauthorized credit card charges and unethical behavior

We received two unauthorised charges from DRI Spyhunter for € 35, 69 and 41, 64 on december, 27th 2016.
We understood that they decided to renew our computer antivirus for one more year without our confirmation.
So, what we would like now is :
1. Give back the money immediatly.
2. Never charge us again without a specific authorisation from our part.
I don`t use Spyhunter further on !

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2:30 am EST
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Enigma Software Group spyhunter

Do not purchase this garbage. It is malware in my opinion. They will tell you to contact their bogus complaint email just to give you a run around. Run from this company and its practices. My credit card gets charged every 6 months for this garbage when I have emailed them over and over and they can't seem to find my account. How can they not find my account but they have my credit card information on file and keep charging it. I have contacted my bank and they will deal with them.

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6:34 am EST
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Enigma Software Group not authorized to charge my credit card!

Another complaint against this company! They charged my credit card for $29.95 without my authorization! This seems to be a problem for this company! I have contacted my credit card company asking them to not allow these charges! The company has not responded back to my emails, or phone calls. The credit card company is telling me I have to contact this company so they will not charge my credit card account. All of this is a lot of time and effort. However, I see this company has a lot of the same complains against them! They seem to continue to charge unauthorized charges to people's credit cards!

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7:48 am EDT

Enigma Software Group unauthorized visa charge

A recurring charge on my account shows up every 6 months. I tried to verify with Enigma Software, the maker of it but none of my email addresses are even part of their accounts. I am disputing charge with the bank.

Somehow the charge managed to continue after I canceled my card and got a new one. So this is not a forgotten charge this is ID theft.

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Enigma Software Group contacts

Phone number

+1 (888) 360-0646

Website

www.enigmasoftware.com

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