Mountain View, California
United States - 94043
what a bloody joke, My comp got a trojan which norton security let in !! an they want me to pay $99.99 US to get it fixed !!
even though its there anti virus that let the virus in, in the firt place . They dont realise the exchange rate to NZ Dollars !!
I waited over 1 hour to talk to someone who didnt want to fix the problem he just wanted the money !! what a joke you pay for protection then when it lets something in you have to pay for there malfunction !
I sent an email to Symantec's subscription email address several weeks ago cancelling my Norton Anti Virus account and telling the company not to make a withdrawel from my Master card account.
I was horrified when I received an email from Symantec informing me that they had withdrawn $44.99 from my master card account this included $2.00 tax. I have tried emailing them at their subscription email address telling them to refund the amount taken from my account but the email seems to be blocked at the outbox level and wont go through. I have tried calling the company at their phone line but all that happened was that I listened to music awaiting an operator while the dollars rolled up on my phone bill. I am disgusted with this company as well as with my bank who let the payment go through after I blocked it. I am using the web address given on the letter to try and get my money refunded and stop this account for good. I feel utterly trapped into this Norton Anti Virus account which I am still not receiving even though they charged me again and my email number is still the same on my new computer. Please free me from Norton Anti Virus and Symantec. Yours hopefully. Helen Simpson.
I recieved a Norton Automatic Renewal Service pre- billing notification, on November 6 2008 at 4:30 am, On...
I purchased Norton 360 subscriptionon 14 Jan, 2009. It has completely foulrd up my computer. if I am lucky enough to bring up a selected item, it is locked there.I cannot go further. the selected page is locked. Most of the time alt/ ctl/del willnot remove it, only manuall shutdown. I have uninstalled it and have my computer back in operation. I
I would like a refund of the purchase price.
Details; Order #[protected]
order date; 14 jan 2009
product name; 1 Norton 360 subscription $69.99
product serial # KKCYP7KQBMJH
I renewed my subscription for Norton Confidential on line on 24th Dec 2008, but I have not received the subscription key number by e-mail to complete the transaction. My payment went through on 25th Dec 2008. I am still being asked to renew my subscription. Please send me the subscription key number or I will stop subscribing.
I purchased a Norton product with a $20 rebate and was sent the $20 rebate as a "Visa Debit" card. What a...
I purchased the Norton Security System 360 on line on Dec.3, 2008 for $59.99 via credit card. As of this date [protected]) I hleave not received any conformation that the system was activated. I keep getting reminders (popups) that state that my free subscription has expired.I understand from other websites that this company is a fraudulant system. Iwould like to know if there is any recourse (on my part) concerning this situation ?Thanking you in advance.Please e-mail as to possible resolution in this matter.Yours truly, Michael Perrino
I dont understand how you people can take my money and dont deliver a product!!!
You send me a conformation letter with the order #[protected] .
This letter states that in order to be able to download a liscence product, you have to put in the product key#, and that number is located on the email conformation letter. Well as you guessed it, you did not put that product key # in that letter, nor can I contact you on your contact list to be able to ask someone. It sounds like you dont want to be notified to fix this problem but you have no problem taking my money.
Feel free to contack me anytime at [protected]@securespeed.us
NOT VERRY HAPPY WITH YOUR SERVICE
Hello, Certainly hope you can help me with this, "BIG PROBLEM", since Sept.30th, 2008 when this poped up on my screen telling me I had one day to upgrade. The cost was $69.99 + $8.99 for the download that took six hours on a dial-up computer. This is no joke and I want my money back grand total of $78.98, "or for them to send me a new one to my address to download onto my computer myself. Thank You for any help, Norman&Shrley Beitz <[protected]@route24.net>i24.net> wrote:
automatic renewal and charging my credit card without my approval on November 25, 2008. I sent a message asking for reimbursment ; no answer.
Norton Anti-Virus billed my checking account in the amount of $49.99 on 11/24/08. I did not authorized Symantec - Norton to bill my private checking account and I demand that I be reimbursed in the full $49.99.
Unauthorized credit card billing from norton annual renewal [protected] ca for $54.04. I never haad norton...
In October I sent an email that i've not used Norton when my computer crashed in early spring. I...
On several occassions, the application has prompted that my license has expired when it was not. The latest incident occurred on 10/25/2008. My subscription doesn't expire until March 2009. I called support twice and they were not able to resolve the issue. The first technician lied and said he would call back to continue to work with me, I had to call support again. The second technician also lied and said he would call back, never heard from him. I worked with them for several hours, leaving my computer vulnerable to viruses.
Ultimately I had to install an earlier version of the software to protect my system.
I was not planning to renew the Norton Security on my PC for this year. When the reminder came up that my subscription was going to expire within a month, I opted not to renew. Tried to uninstall the program using their uninstall option but program did not go away.
Received nearly hourly reminders of the renewal. After several days, I received an "upgrade now" message and wasn't sure if it was for my current subscription, so I upgraded and was charged as a renewal for the next year. There was no message regarding any fees for the upgrade or fees for the renewal until I saw it as a message AFTER the upgrade.
I had to remove the virus system the same day
because it slowed my computer down so much and
it was to hard to get into anything.
I am having a hard time getting in touch with any one to have the charge removed from my credit card.
I just got off the phone with customer service from Norton.They are supposed to refund $69.99 for an order...
I was charged directly from my bank account two weeks before my Norton Anti Virus subscription was due and when I called to let them know that I did not want their service and wanted a refund I was told by their representatives I would get my money within 5 to 10 days, it has already been almost two months and still no sign of my money. Every time I call to inquire about my money it is always the same story and my problem never gets resolved. I do not ever recall ever enrolling in their automatic renewal service, which they claim I did. I just feel that they are constantly lying to me and hope that I give up so they could keep my money.
I did not purchase this item of Norton Anti Virus Renewal as a matter of fact I do not have the Internet anymore.
Beside the item on my Capital One bill was this number which I tried to reach but it would not go through [protected] CA
This was put on my bill on July 31, 2008. I want you to give me a complete credit back to my account and cancel this forever never to be put on my account again immediately.
You can reach me by e-mail [protected]@yahoo.ca I can go to the library or my son's home to retrieve my e-mails.
or call me and leave a message at my home number [protected]
I would appreciate a reply very soon as I want the $71.31 credited back to my Capital One Card which I just received and is due Sept 8. I will give you my Capital One card when you reply to this complaint.
I never wanted to try Norton 360, but I got a brand new computer, and it wouldn't continue if I didn't try Norton 360. I wanted to cancel my free 60 day trial. I finally found a way to cancel these services by this email. It hasn't been the full 60 days. I don't want to be charged. I did everything to try to cancel, but the cancellation would not go through. This is my email to contact me for confirmation that the cancellation went through for my own records. Your website for Norton 360 makes it hard to cancel services. On the site it does not have anything that shows that you can cancel.