Mountain View, California
United States - 94043
After receiving TWO different confirmations that I had renewed my Norton Antivirus subscription, I wrote and responded to their tech support four times explaining that I thought I had been charged twice, but was out of state and could not verify my concerns. I received replies to my email messages, but they did not take the steps to stop a double charge to my credit card. When I returned home this weekend, I was able to verify that I HAD been charged TWICE.
We just saw on our bank statement that you deducted 60, 74 Euro for a Norton Anual Renewal. We want to cancel our annual subscibtion by the 1st of april as we no longer have a regular pc, which makes the use of Norton unneccesary.
The Credit card it was deducted from was a Master Card with card number [protected] . The card is in the name of Sunshower Productions BV. B. Goldschneider-Meijer. Address: Hobbemakade 92 hs, 1071 XR Amsterdam, Netherlands, tel:+[protected]
Please take notice and cancel our subscibtion. The number in Great Britain it was transferred to is: [protected].
Please send us a confirmation that the subscibtion is cancelled and return the money we paid too much to the above mentioned credit card number at bank number [protected] for Sunshowet Productions BV, Amsterdam, Netherlands at Rabobank.
Hopefully this problem will be solved now,
Sushower Productions BV
i got charged an annual fee for the anti virus software and i never gave permission for this. £59.98...
Symantec uses a "billing update service" through many national banks to find out the new card numbers and expiration dates of your credit and checking account cards. Even if you have an entirely new credit card number from the one they have on file for you, if the old card is through a bank, they can find your new one and charge it without your permission if you have auto-renewal selected.
I received an auto-renewal notice saying my card on file (a card I had replaced a year ago) was expired and that I needed to provide a new card to them or risk losing protection. Well I did not want to renew, so I gave no new card. I assumed that was the end of it. A week later I received a "thank you" email from Symantec saying they have successfully charged my NEW card, that I never provided to them. I was horrified that they found out my new card number without my permission and CHARGED it.
The customer support tech (who was actually very nice) explained that Symantec uses a "billing update" service provided through major banks to find the new account information of existing customers who have "selected the convenience of auto renewal". Apparently they are so dedicated to our convenience that we don't even have to give them our credit card information. They will go out and find it.
She wouldn't elaborate, but I'm pretty sure her supervisors wouldn't let her. The old card on file was a debit card but since my checking account number is the same, they used this "service" to obtain my new card number associated with my checking account. Which means they have access to my checking account info!! I am horrified. This is the equivalent of digging through someone's garbage and stealing their information.
Needless to say, I am horrified that I was sent an email asking me to give a new card, and when I did not... they went out and hunted it down and CHARGED it without permission.
I have filled out the application to renew my 360 Norton security for my PC. I still have not received the download. What is worrying me now is that the credit card company asked me if I have ordered this service, apparently Norton or Symantec Store has charged to me card. I can't get into my email because I continually receive threats of disasterous PC failure if I don't act quickly. If I could get into my email I could delete most of the contents, but since I can't get in the emails ontinue to grow. I need help, I have asked for help several times, but since my email is full of blocked I can't see if any instructions have been sent. Can you give me some by phone ? This is the first time I have ever had trouble renewing my security subscription. Glenn
I have not had Norton in over two years, yet you keep billing my credit card (without my permission) for renewal. Norton does not show up on my computer, yet you want me to pay $51.99 for something I don't have and don't want. I pay $70. a year for McAfee. I want this issue resolved as soon as possible.
This morning I renewed my annual Norton Internet Protection service. The cost to renew is $49.99
15 minutes after renewing, I logged into my online banking & in the pending charges were 3 separate charges from Norton!
Two fees for $49.99
One fee for $59.99
That's $157.97 dollars.
That's $109.98 more than verbally discussed.
The person that helped me was Pavankumar Munnalal Shrivastav from Symantec Support.
I spent over an hour with someone on the phone that could not correct the situation before being transferred to his supervisor that offered the same rhetoric nonsense.
A+ on your customer service mate!
Now refund the money from the unauthorized charges!
Norton have automatically taken payment £68.04 from my credit card without my authorisation. They sate this is for antivirus software but I do not require this renewal and nolonger have the computer for which I originally purchased the software.
They are fraudulently using my original purchase deatils without my authority.
A similar charge was made to my Grandfather only last month by Norton, again for a renewal that was not required and a payment that was not authorised.
Norton (Symantec) do not reply to emails raising this issue.
It is a scam, and should be illegal. But Credit Card companies insist that you pay whilst they investigate.
I have found that Norton are actually taking subscriptions twice. After not realising that by upgrading an account with a new email address, your old details are not automatically deleted/overwritten, we were paying for the old product (Norton Internet Security) and the new (Norton 360).
If users change their email address without updating details on the Norton 'My Account' page, you risk not receiving renewal warnings.
After two years of pulling my hair out, I have decided to take my money elsewhere. Maybe this will encourage Symantec to be more Sympathetic.
p.s. I should say that after an hour talking to Symantec staff in India and the USA from the UK, the staff seem OK, just let down by systems.
I purchased the system yesterday for $59.99 and have spent many, many hours to try and complete their many downloads and requests and still they have not completed my installation. My reason for purchasing is that every time I went on line their advertising came up and made it difficult to continue other things on my computer. I then decided to purchase it to get rid of them but now after purchasing it they are making it VERY difficult to complete the installation. I am asking them for a refund of my $59.99 and that too they are making it very difficult. Can you help? My email is [protected]@yahoo.com
My lst protestain against symantec who never replyes :
My key products vvpfw63wvwvwk42jtytvtvfvyj7
Account number : [protected]
They are swindler or crook, and very stupid and crazy : i’ve cancelled and have not been using all your products since 2007, because norton doesn’t give me satisfaction, norton being unable to eradicate every virus that enters into my computer.
They stoled me, taxed me about eur 30, 12 on february 2008, so that I sent them a confirmation of my cancellation.
They sent me the following mail :
This notice is to confirm that you have elected to opt out of the automatic renewal feature for your norton antivirus subscription. as such, symantec will not automatically renew your norton antivirus product subscription.
Your current security protection will expire in 371 days placing you at significant risk of losing the critical internet threat protection counted on by millions of users daily.
Customers with up-to-date subscriptions automatically receive protection at no additional charge as they become available.
If you think you have received this notification in error or incorrectly cancelled the automatic renewal feature, please contact customer support.
And this one :
Dear jacques dibon,
As part of norton automatic renewal service, symantec has automatically renewed your subscription by charging your debit or credit card. your subscription has been extended by 12 months.
You enrolled in norton automatic renewal service when you purchased your product subscription. norton automatic renewal service allows you to continue using norton antivirus without interruption and helps ensure your system stays protected from the latest online threats.
You do not need to do anything! thank you for your purchase.
Order number: vab21817465
Date of order: january 16, 2009
Product serial number: xjrpxp7dw99r
I answered them :
No matter of renewing my subscritpion. I have not been using your services since more than a year. it is the 2nd time you steale me money. I have already said you that I did notwant any symantec renewals
You must cancel all the services I subscripted aith you 3 years ago
It does not matter that you make anything for me. I am now with trend micro. clear?
Please consult your files where I said you that I did not want you, last year.
Ii am going to make stop payment of my credit card
In spite of my correspondence protestation, they one more time stolen me eur 30.10 on february 29th
What must I do to make explain them that I do not want no more norton and symantec? and this fact since about two years and half. I demand that they return me eur 30.12 this sum appears on my account as : norton annual r gb [protected]
I ordered Norton anti-virus, on the web. I charged $59.99 to my credit card. Never got the Norton download. Norton did'nt have record of my order. My computor had many virus's after. I was not contacted by this company. After many emails, I still have no answers, & they have my money. How can I get a refund?
what a bloody joke, My comp got a trojan which norton security let in !! an they want me to pay $99.99 US to get it fixed !!
even though its there anti virus that let the virus in, in the firt place . They dont realise the exchange rate to NZ Dollars !!
I waited over 1 hour to talk to someone who didnt want to fix the problem he just wanted the money !! what a joke you pay for protection then when it lets something in you have to pay for there malfunction !
I sent an email to Symantec's subscription email address several weeks ago cancelling my Norton Anti Virus account and telling the company not to make a withdrawel from my Master card account.
I was horrified when I received an email from Symantec informing me that they had withdrawn $44.99 from my master card account this included $2.00 tax. I have tried emailing them at their subscription email address telling them to refund the amount taken from my account but the email seems to be blocked at the outbox level and wont go through. I have tried calling the company at their phone line but all that happened was that I listened to music awaiting an operator while the dollars rolled up on my phone bill. I am disgusted with this company as well as with my bank who let the payment go through after I blocked it. I am using the web address given on the letter to try and get my money refunded and stop this account for good. I feel utterly trapped into this Norton Anti Virus account which I am still not receiving even though they charged me again and my email number is still the same on my new computer. Please free me from Norton Anti Virus and Symantec. Yours hopefully. Helen Simpson.
I recieved a Norton Automatic Renewal Service pre- billing notification, on November 6 2008 at 4:30 am, On...
I purchased Norton 360 subscriptionon 14 Jan, 2009. It has completely foulrd up my computer. if I am lucky enough to bring up a selected item, it is locked there.I cannot go further. the selected page is locked. Most of the time alt/ ctl/del willnot remove it, only manuall shutdown. I have uninstalled it and have my computer back in operation. I
I would like a refund of the purchase price.
Details; Order #[protected]
order date; 14 jan 2009
product name; 1 Norton 360 subscription $69.99
product serial # KKCYP7KQBMJH
I renewed my subscription for Norton Confidential on line on 24th Dec 2008, but I have not received the subscription key number by e-mail to complete the transaction. My payment went through on 25th Dec 2008. I am still being asked to renew my subscription. Please send me the subscription key number or I will stop subscribing.
I purchased a Norton product with a $20 rebate and was sent the $20 rebate as a "Visa Debit" card. What a...
I purchased the Norton Security System 360 on line on Dec.3, 2008 for $59.99 via credit card. As of this date [protected]) I hleave not received any conformation that the system was activated. I keep getting reminders (popups) that state that my free subscription has expired.I understand from other websites that this company is a fraudulant system. Iwould like to know if there is any recourse (on my part) concerning this situation ?Thanking you in advance.Please e-mail as to possible resolution in this matter.Yours truly, Michael Perrino
I dont understand how you people can take my money and dont deliver a product!!!
You send me a conformation letter with the order #[protected] .
This letter states that in order to be able to download a liscence product, you have to put in the product key#, and that number is located on the email conformation letter. Well as you guessed it, you did not put that product key # in that letter, nor can I contact you on your contact list to be able to ask someone. It sounds like you dont want to be notified to fix this problem but you have no problem taking my money.
Feel free to contack me anytime at [protected]@securespeed.us
NOT VERRY HAPPY WITH YOUR SERVICE