This is what I wrote in response to their "customer satisfaction" survey:
Oh yeah, I can tell you what DIDN'T work for me...
I purchased Norton Internet Security 2008 from you on June 18th. My order number is *************. When I click the "download your product" button, the product downloads and then installs the previous trial version I had on my computer. I have completed this process about seven times so far. It downloads, installs, and then "Your trial period has expired" is displayed on the old Norton program interface. And I cannot find any evidence of the new 2008 Norton Security program anywhere on my computer.
I have uninstalled the old trial version a hundred times, but as soon as the new 2008 version is finished installing, the only program available is the old, expired one! I have tried every avenue of troubleshooting. Your "help & support" link advised me to download Symantec Licensing Troubleshooter, which I did, and double-click on the SymLMTS file, which I did, and then follow the on-screen instructions, which I did. The instructions instructed me to put in a 25-character product key into those five fields. Well, in case you haven't noticed, the Norton 2008 program only comes with a 19-character product key. So that doesn't work.
I have tried calling you people, emailing, using the help & support chat service, everything to get this goddamn program up and running. But every single freakin' link DOES NOT WORK! Not even the survey link you sent me in this original email!!! That doesn't even work!!! So then I tried to get into my Norton Account (which I created when I first purchased the product) but the system claimed to not recognize my password. Now, I KNOW THE PASSWORD I CHOSE FOR MY NORTON ACCOUNT BECAUSE I WROTE IT DOWN AND I AM A RESPONSIBLE, ORGANIZED PERSON, WHICH IS A LOT MORE THAN I CAN SAY FOR YOU PEOPLE. But, nevertheless, your idiotic system didn't recognize my password, so I clicked on the "forgot your password" link and the system promised to email me a new, temporary password, WHICH IT DIDN'T. I tried to create a new password about ten times, but my Norton Account never sent a new password to my email account. So that doesn't work, either.
And then I got to thinking... If you incompetent, lazy, irresponsible, sloppy ###s can't get your website and its links in working order, then what does that say about your products??? Why should I believe that the product I purchased for fifty bucks is anything more than a poorly written, malfunctioning, clumsy, half-baked program that does nothing more than confuse and bugger up my delicate computer. I hate you people.
So, naturally and obviously, I am demanding a full refund of the Norton Internet Security 2008 "Subscription". I demand and expect my VISA to be refunded as soon as you have finished reading this email. Again, my order number is *************.
It's been a goddamn nightmare dealing with your company and it's software.