Norton
reviews and complaints

I am very tired of norton constantly interrupting my computer and advertising their products. I have just paid £72 annual - which I think is way too much and given that I have already paid you, I don't need repeated interruptions to whatever I am doing or notification that norton is doing something 'in the background'. This is a games computer and norton repeatedly interferes with my games, causing loss of data and considerable inconvenience. I expect a solution - ie a way of turning off all such interruptions and gratuitous notifications or I shall seriously consider switching providers.

I am a director of Sheffield & district Society of Model & Experimental Engineers Ltd. Our website is run on Weebly. we have been told that Norton is blocking access to our site as per the following message:

BLOCKED BY

Dangerous Webpage Blocked

You attempted to access:

https://www.sheffieldmodelengineers.com/

This is a known dangerous webpage. It is highly recommended that you do NOT visit this page.

This is false and untrue information and willl be turning people away from our website.

Please correct this immediately.

Mick Savage

i pay norton to protect me but popups from mcaffe ruin my life

Purchased Norton 360 Deluxe (sealed) from Cosco, when attempting to install via https://www.norton.com/setup I apparently had an issue? I was (so I beleived) transferred to one of Norton services & support team members, he (Roland) (I kept a copy of our conversation) said I had trojans on home network and offered alternative down loads from:

2 Years Firewall Security - £149.99

5 Years Firewall Security - £199.99

10 Years Firewall Security - £249.99

He insisted on payment. This was a one-time fixation fee charged to place all license version securities on your network from their side.

I questioned what happens to the Norton 360 Deluxe I purchased ?

I provided the product key code XX8F7-FX3JT-GTH8K-97XF9-2C722 (I have all the original packaging) however strangely enough on the same day as my chat with your support member my product key code is registered to someone else?

I await a reply as to whether Roland Johnson was anything to do with Norton or not. Either way his customer attitude made alarm bells ring.

Regards

Mr Tanner

emails and phone calls today 6/14/22 by Shaun Thomas and Joel Thomas. Saying that I have an amount due for auto renewal. If I don't call them to cancel they will go ahead and renew it. I know it's a scam cause I don't have Norton Security. I have in the past, but I didn't renew online. The email is a noreply, I do have a phone number [protected]. I called and you can tell it's a phone room., also from the Philippines. I told them I would be contacting you if this didn't stop. Well this is the third day in a row...

Customer ID # [protected]

Invoice # NO768799898TON

Renewal Date 6/14/22

Amount $449.99

z

30 May 2022 automatic payment from my PayPal account. Item No. [protected] $63.63 AUD. I cancelled my subcription Plus I did not get a warning about this item being renewed and charged. I have tried to contact Noton direrct without any success. Also PayPal. I am a pensioner and I have a free Antivirus software now. I want a refund. thank you

My wife's debit card was charged by GOOGLE *Norton (that's how the charge shows the charge info) for $32.46 on May 23, 2022. The location from which the charge came from shows only this [protected], CA 94043. Now not only does she Not have a subscription to Norton, she has no email showing confirmation of subscription renewal/payment but she Also does not Want Norton to begin with.

Norton hospital tries to keep for psychiatric care and I don't want. Norton hospital has forced to stay, followed attacked without arresting and refused to treat. I am sorry I came to Norton for any sort of help with psychiatric care but was expecting to be released when I was ready. When felt better. I do not receive SSI, I do not have a caretaker. I could walk on my own. I don't want to be followed. Was very calm and polite until I were scared by medical professionals and staff. I do not want husband Brett brown under power of attorney, or anyone else. I don't like that. Did yell.

I just signed up yesterday and cannot log in using my correct passwords and Vault password. I cannot see any real estate accounts, my attorney site, my investment sites, or even sign into Norton. Someone needs to figure this out very soon.

Now I am told this is too short to get attention. The technical term for Norton's service so far is IT SUCKS.

my name is roger watson.on may 7 I bought an antivirus package from you for $48.53 .during the process of trying to install this i lost my server.i have tried numerous times to contact someone.they either dropped my calls or hung up on me.i would like my antivirus or reimburse my credit card/ thank you roger watson they said this would be overlooked when i tried to send it. my e-mail is [protected]@yahoo.com

Nothing I have tried concerning Norton has helped. I used the Uninstall to get rid of Norton yet the Password is still wrapped down in and will not remove.

I think I have gotten spam requesting financial info from both Norton and now even MacAfee. I have used Chat, Phone (agent was not fluent in English)

Review of the Norton Forum made me to understand others suffer from the password bane. 5/13/2022

I cannot put in a corrected password w/o Norton overwriting with a different password causing me to go thru lost password routine.

I received Norton bill of $489.35 for unknown service (INV: [protected]). I had never did any business with Norton. This is such a surprise!

I call the service line, someone with strong accent answered. I drop and call again got someone I can manage to understand. He says he cannot cancel my bill I need to submit form to request to cancel service. I don't think I should request cancel service because I never requested to start the service. I don't even know what service they are providing to me.

I suspect Norton is fraud me or be part of fraud.

Please analyze.

Che

I have spoken to two agents. first agent put the phone down on me and the second agent was new and could not help. the manager was to busy to help.

after one hour on the phone I spoke to a manager, and was told my renewal was £84. I have found the same product on Amazon for £15.75. this is how you treat loyal customers.

I now have to cancel my renewal subscription and download the new one...great service Norton..

I would like a copy of the phone records to show how bad the service you have provided. the call was made on the 1st May @ 18.16 UK time . The call centre was in Manila Philippines. agent would not give their name or the managers name

Hello,

Please see below transcript of chat with Hardeep S.

You will see that it is misleading, confusing ad contains an out-right lie: saying that I had been extended to 2 yrs, that I would receive a confirmation in a few hours. I felt that they were actually trying to 'fob-me-off' with this lie and get me to go away.

I had completed the step they told me to complete in order to get the 2yrs, but instead I got a cancellation email from Norton.

When I tried to get clarity from Hardeep, they ignored my query and abandoned the chat.

This has left me very time-poor having given Norton 3hrs of my time trying to sort this out, that is over £100 worth of my time that Norton has taken due to poor customer service.

I do not respond well to being mis-lead, deceived and lied to.

Chat with us

file:///C:/Users/sabri/Downloads/transcript_1_37%20PM.htm

Chat with us

Transcript

CHAT STARTED AT 12:27 PM

Kate | 12:27 PM

Hello! My name is Kate and I am a virtual assistant. Please select from an option below to ensure I can provide you the best assistance today! Our sales representatives will be able to answer any questions you have about our products and services.

member | 12:28 PM

Chat with a sales representative

Kate | 12:28 PM

Thank you. I will transfer you to an agent now.

You are now chatting with Hardeep S 12:28 PM

Hardeep S | 12:28 PM

Welcome to Norton LifeLock Sales Department. My name is Hardeep and I hope you are having a cheerful day! How can I make you happy with our products or services today?

member | 12:28 PM

hello... I was chatting with Parth S, but the chat ended before i could click on the link they sent

Hardeep S | 12:29 PM

Please let me know which subscription were you trying to buy?

member | 12:30 PM

we had just set me up with Delux for 1 yr and then they were directing me to the renwals team so that they can extend me to 2yrs at the same price

Hardeep S | 12:31 PM

I understand your concern.I assure you that the Norton Support executives will be able to definitely help you in providing the solution for your issue. Please connect with support executives on https://norton.com/chat

Hardeep S | 12:31 PM

Either you can stay connected with me over this chat and copy the link to open it up on another browser

member | 12:32 PM

it asked me to fill out a form

Hardeep S | 12:33 PM

Yes you will need to fill in the information to get connect with them.

member | 12:34 PM

ah

member | 12:34 PM

okay

member | 12:34 PM

i'm pressing the 'chat now' button but nothing is happening

Hardeep S | 12:35 PM

May i ask if you opened the link in the same browser on the same device?

member | 12:35 PM

its in a different window...

member | 12:36 PM

i'm guessing thats wrong

Hardeep S | 12:36 PM

You can disconnect the chat from here .

member | 12:38 PM

what if i need your help

member | 12:39 PM

i need your help

member | 12:39 PM

you and i are chatting via safari

member | 12:39 PM

i've opened the other link in chrome

member | 12:40 PM

its still not working

Hardeep S | 12:40 PM

i would like to inofrm you that you can directly contact Norton product service on this number [protected].

member | 12:40 PM

i'm in england uk

Hardeep S | 12:41 PM

I undersatand.I would request you to open the link in some other device.

member | 12:41 PM

okay... standby.. here goes

Hardeep S | 12:43 PM

Please take your time.

member | 12:45 PM

thank you for your patience

member | 12:45 PM

i'm scared of being cut off again

member | 12:45 PM

i appreciate your help

Hardeep S | 12:45 PM

You are welcome.

Hardeep S | 12:49 PM

May I ask if you issue has been resolved or not ?

member | 12:49 PM

unfortunately not

member | 12:49 PM

its just a bot

member | 12:49 PM

it doesn't understand what i need

member | 12:50 PM

it now saying wait time to speak to someone is 6 mins!

member | 12:51 PM

are you able to extend the delux to 2 yrs yourself?

member | 12:52 PM

i wish they hadn't cloed the chat until they were sure i was through :(

Hardeep S | 12:53 PM

You can use the link to upgrade it for the next two years.

member | 12:53 PM

which link?

Hardeep S | 12:54 PM

https://renew.norton.com/sclp/nox-static-ss2up/

Hardeep S | 12:55 PM

Please clcik on this link and

And once you are done with the payment please share the 10 digit alphanumeric order number that starts with NP.

member | 12:55 PM

okay

member | 12:56 PM

this is what i have for the delux: NP280126219

Hardeep S | 12:57 PM

No please the other one you will get after upgrading the Norton 360 Deluxe.

member | 12:59 PM

okay...

member | 12:59 PM

NP280126497

Hardeep S | 12:59 PM

Thank you for the information.

member | 12:59 PM

how do we extend it to the 2yrs?

Hardeep S | 1:02 PM

Now can now disconnect the chat from here and now you will click on the link https://norton.com/chat fill in the form again and then will now get connected with support again.This time they will definitely help you with get connect easily.

Hardeep S | 1:02 PM

They will just add the number of days and it will get the NOrton deluxe for 2 years.

member | 1:03 PM

oh... i don't understand why we just did the last step again?

Hardeep S | 1:03 PM

extened for you.

member | 1:04 PM

oh... thank you.. i thought i was already upgraded to 360 Deluxe...

member | 1:04 PM

and then we repested the upgrade?

Hardeep S | 1:04 PM

You have already upgraded the Norton 360 deluxe and then they will provide you with the refund of the amount.

member | 1:04 PM

i'm confused

member | 1:05 PM

what have i currently got now?

member | 1:05 PM

do i have 2yrs now?

Hardeep S | 1:05 PM

Yes.

member | 1:05 PM

i don't have anything that tells me i have it for 2 yrs

Hardeep S | 1:06 PM

However it has already been upgraded. and they will send you the confirmation after you click on the link and get connected.

member | 1:08 PM

i'm so confused

member | 1:08 PM

please can you explain step by step what has happened, and what needs to happen now

Hardeep S | 1:10 PM

You have already been upgraded and you will need to disconnect in case of any problem get connected with Norton support.

member | 1:11 PM

i don't understand what you have just said

member | 1:11 PM

please provide step by step

Hardeep S | 1:12 PM

The order number is the confirmation that you have already been upgraded and you will receive the confirmation email in a few hours.

member | 1:13 PM

thank you

Hardeep S | 1:13 PM

Is there anything else I can assist you with?

member | 1:13 PM

so my understanding is that i have ben upgraded to deluxe

member | 1:13 PM

but

member | 1:14 PM

i don't yet think i have been extended to 2 yrs

Hardeep S | 1:14 PM

I asure you that you have been sucessfully upgraded to deluxe for 2 years.

Hardeep S | 1:16 PM

I would like to help you with this issue, however we seem to be having technical difficulties. I am not seeing any responses from you. Please respond if you are still there and require assistance.

member | 1:17 PM

i'm here

Hardeep S | 1:17 PM

member, I am still connected to you over chat. If you do not have any other questions, you are welcome to end this chat session.

member | 1:18 PM

I need to know that it has been extended for 2 yrs..

member | 1:18 PM

you siad something about a refund which is onfusing me

member | 1:18 PM

please can you spell out step by step what needs to happen next

member | 1:19 PM

for example:

member | 1:20 PM

1. wait for 2 hrs to receive confirmation that you have the 2yrs

Hardeep S | 1:21 PM

I would like to inform you that the i apologize i was confused between this and the last chat.

member | 1:21 PM

2. follow the link to download the protection onto each of your devices

member | 1:21 PM

okay no worries

member | 1:21 PM

please spell out what i need to do now

member | 1:21 PM

when do i start downloadin etc..

Hardeep S | 1:22 PM

1) open web browser

2) Search my.Norton.com

3) sign -in to your subscription

4) check the top right corned for a person in a circle

5)Click manage my subscription

6) Click on download next to the existing subscription

7) Run the downloaded file - let it install

member | 1:22 PM

okay thank you standby..

member | 1:24 PM

it says it expires 1 5 2023

member | 1:24 PM

thats just 1 yr not 2

Hardeep S | 1:25 PM

I reuqest you to kindly wait for the next conifrmation email.

member | 1:25 PM

Hardeep, what is the case no. for this interaction?

Hardeep S | 1:28 PM

I would reqeust to klindly dsiconnect the chat and click on the link please https://norton.com/chat

member | 1:28 PM

please stay

member | 1:28 PM

i need your help

member | 1:28 PM

i have recieved an email

member | 1:28 PM

but it isn't a 2 yrs confirmation

member | 1:28 PM

it says i have cancelled my renewal

member | 1:29 PM

which i have not

Hardeep S | 1:29 PM

You wont be able to get connected with them I request you to kindly use some other device(Phone or PC) this time.

member | 1:29 PM

please stay

Hardeep S | 1:29 PM

I apologize for the hassle. However I would like to inform you that you are connected to the Norton sales team we only help customers to make a purchase for a product or subscription. I assure you that the Norton Support executives will be able to definitely help you in providing the solution for your issue. Please connect with support executives on https://norton.com/chat

member | 1:29 PM

i need your help

member | 1:29 PM

i am in the middle of a purchase

member | 1:29 PM

and a subscription

member | 1:30 PM

please stay and see this purchase through

Hardeep S | 1:31 PM

I apologize however I wont be able to help you because the link does not work unless the chat with sales team is disconnected.

member | 1:31 PM

at 1259 (uk time) i followed the link you told me to.

member | 1:31 PM

please stay

member | 1:31 PM

the link will work on my other device whilst i continue to seek your help here

Hardeep S | 1:33 PM

You can get better help from the support link I apologize however I don't have nay tools they will help you with the necessary tools they have.WE only help with purchase and assurance.

member | 1:33 PM

this is a ourchase help requet

member | 1:33 PM

*purchase

Hardeep S | 1:34 PM

Yes we help with purcahse however the support team handles the renewals.

member | 1:35 PM

I need your help to check what we did we the link at 1259

Hardeep S | 1:35 PM

i would request you to please trust me on this and get connected with them after disconnecting the chat.

member | 1:35 PM

becuase afeter i followed the link you sent , i recived an email saying i had cancelled my subscription

Hardeep S | 1:36 PM

No they weill help you with all the issues.

Hardeep S | 1:37 PM

i apologize however i wont be able to.

Hardeep S has ended the chat 1:37 PM

Live Chat by eGain

numerous e mails this week. saying my subscription is up. saying i have 2 subscriptions ...dont know why ? need to either cancel one sub out or blend them so that im properly covered long term customer..pls HELP

I had £84.99 (AP1394979805) taken from my Credit Card Account and went to the bank to dispute this. I've since found out that i had money taken off in May 2021 as well. I have never received this service and still do not have anti-virus on my laptop!. Therefore I would like a full refund for a service which has never been provided and therefore was mis sold. I could not cancel as I did not receive the service. I would ask that this is refunded in to the account from which it was taken. Failure to do so will result in sending to the Ombudsman. Regards. Sandra Breadon

I contacted Norton this morning to renew my services. I requested 2 year subscription with one year free for a total cost of $199. Alida Grady was your representative. She proceeded to charge me $119 fHer behavior has convinced me I wsill never again allow remote access by your representatives to my computer. Supposedly I have now been charged a total of $199 for 3 years of service. If I find this is not accurate, I will pursue charges. It took well over an hour of my time to obtain what I requested in the first few minutes of contact.

Purchased a 12 month Subscription to Norton Mobile Security, as part of this a feature given was Dark Web Monitoring. The subscription started 12/21 and on the 14/04/22 a data leak was detected on the dark web by 3 separate companies none of these being Norton. I decide to contact Norton to cancel the plan as the service I was paying for wasnt being fulfilled. Norton initially agreed to a refund on this basis however I had to contact Apple as I had paid through them. When contacting Apple they told me no matter what since the 60day policy had been surpassed I was not getting a refund and to contact Norton again as these are the only people who could help. After reaching out to Norton again they stated we cant help either as you didnt purchase the service direct from them. Now what am I meant to do in order to check the service works? Leak all my data onto the dark web myself just to make sure it works? Both companies just defer me to the other without any help or resolution. When paying for a service over 12 months youd expect to receive that service. If not then a refund is in order... This seems like a well engineered loop hole, based on this policy if a customer was to pay for the service through Apple and Norton were to cancel the users ability to access the service after 2 months they cant get their money back in any way shape of form. This is a disgusting practice from two well established companies both without a complaints department (or so the advisors have stated) so you have nowhere to go from they saying no over and over again. Sorry we cant help is the best anyone has come up with.

I bought norton deluxe with utiltiies. I have the security but not the utilties. I have phone, I have mailed twice, I have spoken with an agent who remotely accessed my computer.

The issue is still not fixed.

There was no customer feedback by the agent. He just signed off without fixing the issue.

I am angry that I am paying for something you can not deliver.

I have 3 other devices and both security and utilties have uploaded on these so I know it's working however on my current device which I use daily utitlities will not download.

I asked for a link which didn't work.

This is time wasting and money wasting so far and very frustrating because it's taking too much time for a simple task. This should be quite simple considering it's a simple download for a product i'm paying for?