NetSpend review: My locked account

The irs tried to deposit my daughter's covid relief check into my account. Netspend blocked my account before letting me know. Why would they try to put it in my account if my name wasn't on it anyway? The corporate offices are in austin tx but every csr is a rude asian. Why didn't they send it back? I have sent every document and they continue to make excuses. We are in the midst of a global pandemic and I need my money. Please help me. They refuse to even close the account and send my money.