Complaints & Reviews

card locked

my social security check deposited the end of February it came for my March check. When I went to use it it got denied. I called account now and want to know what was going on with my card they told me that my account has been promised and then I need to just send in three forms of identification which was a bill with my address my license and my Social Security card I've sent all three copies several times since then . They told me that I would have to wait three business days and the back office will check into it every time that I've called and waiting to three business days or representative would keep telling me that they couldn't open up a certain documents I've called several times I keep sending documentation they said that they were able to open up the one in PDF with my bill open up a PDF copy of my license and they were all getting the one with my Social Security card and I've sent PDF and it sent that copy on four different occasions three or four I've also sent an email and it saying that the recipients box is full and the email was denied I have faxed a copy of my Social Security card as well every time I come back it's the same thing when I asked to speak with the back office and wanted to know what the problem was why they can't open it I was told to just keep sending it and every time he called it would take three more business days we are now in the month Of April and I still don't have access to my friends I've stopped direct deposit from going to that account and I now have my Social Security check going to a different bank. Every time I try to call to find out the update and the status that automated has me put all my information and then I'm told that they are closed I need to have access to my friends this is ridiculous I'm starting to feel like it's fraudulent and I'm going to have to take other measures I've contacted Social Security to let them know what's going on AccountNow either has to return my funds or they have to unlock me card since then I've received a couple other cards but they are in an active when I check my balance they keep taking money out of my money and I don't know what that's about can you please look into this and see what's going on I am now attaching what they're saying they need a copy of my Social Security cardI can be reached at [protected] my email is [protected] my account number is [protected] my last four digits of card number is 2697 my DOB is 11/04/70 last four of social is 0798 please let me know something
Christina Woodson

I want my money.

On February 27th 2020 I went to use my card like I always do I go to put in my pin number and it says it's the wrong number and I know I did so when I tried it twice I was locked out, so I called and as always so lame excuse as to why it was locked but I had to send in a copy of my driver's license and a copy of the card and they told me it'll be 3 to 5 business days for them to review it.So I'm like ok cool now I can get my money so as the days go by on the fifth day I call cause I can't access my account still then they tell me I need to send it something else with my physical address on it and again it'll be another 3 to five business days. So now here we are I've gotten paid again today which is Friday the 13th I call about my money I was asked millions of questions then I was told I needed a bank or debit card in order for me to get my money back and I told him that I didn't and he wasn't even listening to what I had to say after I kept telling him that I didn't have a bankcard and he was very rude and tried to hang up with me because I didn't have a bank card to get money that already belongs to me and I want my money now.


My name is Wesley Porter I have called account now it's customer service numerous of times from the 19th until the 23rd of December 2019 they keep saying every day that it's going to post the next day the next day the next day and I still have not received my disability check social security said they had spent sent direct deposit notification to them on the 19th and I still have not received my deposit can somebody help me get my deposit I really need it my utilities have all been shut off due to not getting my disability check deposit

i'm complaining about being denied access to my direct deposit

On December 16th I called in to the account now customer service call center and inquired about some transactions that was on my account and I was asked if I felt the card was compromised and I in turn said no I didn't and the representative that I spoke with took it upon their self to cancel my card and reissue a new one a poem reissuing a new card I made several attempts to gain access at my phone I was denied access and was told that AccountNow did not provide any features to assist the customer so there was nothing that they could do to allow me access at my funds I will just have to wait for my replacement card I received my replacement card on the 24th of December I called to activate my replacement card and was told that the replacement card as well was deactivated and I was also told that my account was permanently closed due to someone someone calling in on my replacement card

i'm complaining about being denied access to my direct deposit
i'm complaining about being denied access to my direct deposit


poor customer service

ACCOUNT NOW HAS THE WORST CUSTOMER SERVICE IN THE WORLD. I WOULD NEVER RECOMMEND THIS CARD TO ANYONE. THEY TOOK MY MONEY . I would burn my money before I ever open another account with this company. I had an issue with my card. I called at least 10 times, I spoke to 5 different managers who didn't even know how to speak English and the issue was never resolved. I am out of $400.00 due to no fault of my own.

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account now

My name is Derrick Bridges last four card number #8959 I called customer service inquiring about why my card...

holding money hostage

This online bank is the biggest scam and usery of peoples money. Do not use them. We are going foward with a...

debit card

Account Now closed my account stating the deposit was too much. At the time they closed my account I had $6990.00 in the account (according to the first person I talked to). He had informed me I needed to ask my payer to pull the money back out, however, my payer didn't know what I was talking about. I called again and talked to another person who had informed me that my balance was $5200.00, so what happened to $1700 in the matter of a week I don't know and they couldn't tell me. The only thing was told that if my employer didn't pull the money out the money would be turned over to my state...I filed with BBB and haven't heard anything from them as of yet. I will file with the banking commission, as this is a significant amount of money. Account Now caused me significant financial distress as they closed my account without telling me or giving me warning they were doing so. They are not a trustworthy company to trust your money with, they should be investigated and closed down.

payment not received

on june 19th i had 2 seperate deposits of $100 posted to my account due to the fact they were from another country they had to be verified first.I have received payment for one of the deposits and keep being told the other $100. deposit is still pending.Both deposits came from same place on same day why am I not recieveing payment from other deposit posted to my account on june 19.?? Also i recieved a deposit from same place on july 16th it was posted to my account and once again no funds received, ?It also was for $100.I at least deserve some kind of answer after 30 days of waiting.I feel like your company is just holding my money and one youll decide to pay me the funds that where sent to you for me.8years I have been a customer I beleive I am due some courtisy.Wich i havent been shown' please release my money I need it

money was taken out of my account and I have not got any help from anybody from accountnow and 2 to 3 years

Okay I signed up for account now and 2015 and I used the card all the way to 2016 I was notified about my...

my atm card I have been waiting on since june 3 2019

I have been calling account now some the 3rd of June about my card. I sent them my Drivers license with my address on it at that time and my account number then they asked for my insurance policy and a bill I folded them I was living with someone I didn't have a Bill in my name as of today I haven't received my card or money. I tried to give them another address because I had to move they refused to take it i am 70years old I need my money I am on social security I stopped my direct deposit in June my new address is 501 Santa Fe St /P.O Box 70 Alvarado Texas 76009 I am living with my mother right now

can't get a new card

This company is horrible when it comes to "your" money. My son had his taxes done and sent to this account not knowing that his card had expired and that they had sent him out a new card to his old address. He has been calling them for 3 weeks giving them everything that they have asked for and it hasn't been a success. This isn't the way a company should treat their customers. I would never recommend this company to anyone.

customer service/lack of knowledge

I have been a customer for over a year now with AccountNow/Green Dot. I have never had any major problems in the time that I have been a customer with them. I pay a car payment two times a month, it started in February, no problems. The car company runs my card on May 17th 2019 for the same $200 car payment its always ran and all of a sudden it was declined and there is a hold, so I call account now to see what the issue is. The money came off my card for the payment but its being held on an pre-authorized hold put on it. Why? No idea, account now can't tell me why there is a hold on my funds. They told me that I am financially incompetant and can't handle my money (and this is after I was nice and tried being decent with them) and refuse to release my funds until June 29, 2019. They also told me that in order to get my funds released sooner, that I would have to have my car company send in a letter, fine, but one problem. My car company refuses to talk to AccountNow because its "Not their job" so here I am, writing a complaint in hopes of getting my money back BEFORE June 29, 2019.

debit card

My card was stolen and my money was spent someone cashed my whole account out I have called so many times and...

customer service

Detective E.K NYPD Grand Larceny Division. Good luck if you use this company. very hard to just get then to contact victims who have had their credit cards accounts compromised and used here in NY resulting in the same perpetrators going on shopping sprees over and over again free of being prosecuted since they will not do here in NY unless you speak to the card holder and get a statement saying you did not give someone halfway across the united states permission to use their credit card smh. Good luck the best you can do is stay on top of your statements or get usage alerts if this company even offers that.

took upon themselves to cancel my card!! now paying 25.00 just to cancel service

Went to the atm card got stuck called customer service after requesting someone to speak with that I could understand, employee idgt refused to assist me in speaking with someone until she helped after explaining multiple times I was finally transferred to someone that spoke worse then the first! Ask to speak with a manger that I can understand and they could understand what I was talking about and requesting. After getting that manger after five people! They were rude told me I could transfer money on to another account now card in my procession the the online website then argued with me that I could not. Asked me if I wanted to cancel my card or pay 25.00 for a new one to arrive in 3 days. I responded that I rather not do neither after being told I could transfer my money to another card in my procession! And reminded them that the calls were monitored or did they not do that for customers just themselves. So after requesting to hold off so I could figure out how to get my funds they suggest sending money back to venders after I explained i'm a single mother of three children keep in mind two premature infants and one eight year old. The manger then said that was fine but they could not guarantee that funds would be safe one the card if someone gives a hold to it! Myself agreeing knowing the bank where the atm is said they would destroy the card. After thinking there might be a solution and hanging up with the manger of five other mangers. Come to find out after logging on the canceled my card where even if I did add an additional card counting the second one I had in hand there was no other option but to pay an additional 25.00!!! This is my first and last traumatic experience with account now and the customer service! Ask for corps number or email and was refused! Employee idgt and the rest of your five so called mangers should communicate more and have some training!!!

release of funds

I'm complaining about my funds that was deposited on to my account your customer service team put a hold on...

withholding money

To whom it may concern, I am writing this letter to explain the complaint I have with account now. You have...

my money from my deceased husband

They will not release my funds I have over $9, 000 in this bank and they ask my to send my social security card and my id and something from the sender and proof of residency and I did that and I still can't use my money and this money is from my deceased husband and I need my money cause I have a 4 year old son to raise and I can't wait any longer my card has been restricted for a week now so someone needs to fix this or I will see why not

funds not released

I am a transgender I was born a male last name blanks now a female and when my online account was locked I called in they quickly locked my entire account and agent made the choice to lock my account since i sounded like a female and my legal name is a male for small amount of funds 101.00 account cc ending in 8820 and refused to release my funds to me I was on the phone with a supervisor and she walked me thru on uploading doc while on the phone with them I didn't wait days I did it in matter of minutes I spoke to supervisors they were so rude and discriminating against me on 08/21/2018 thru 08/23/2018 no avail I was transferred to 4 different manager and each one told me something different when asked for mangers i was transferred then disconnected. they told me they were going to hold funds for 30 days then send back to irs

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