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CB Credit Cards NetSpend Complaints #2-21
NetSpend

NetSpend review: Wire transfer dissappeared

J
Author of the review
4:45 pm UTC
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On 31AUG26, my family wired 1008.00 into my Netspend account. Today, on 3SEP26, the money has not been deposited into my account...I went to Bank of America, where the wire transfer happened, and they notified me that Netspend received the money on 2SEP26 and in their system. As we verified that the routing and account info with BOA, the routing and account number was correct on the wire transfer, the money is going where it should go, and the info lined up, so why is my money still not in my account?

Claimed loss: $1008.00 wire transfer

Desired outcome: to deposit what is legally mine into my account...

Confidential Information Hidden: This section contains confidential information visible to verified NetSpend representatives only. If you are affiliated with NetSpend, please claim your business to access these details.

NetSpend response
Sep 08, 2026 1:49 pm UTC
NetSpend customer support contacts
Phone numbers

+1 (866) 387-7363

Address

US

Website

www.netspend.com

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We'd be happy to investigate your deposit to ensure it processed correctly and the current status. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Complaints Board. Thank you!
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This complaint has been resolved automatically due to user's inactivity.

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    Sep 17, 2026
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