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RushCard / UniRush Complaints & Reviews

Rush Card / prepaid debit card

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Vanessa Leigh Cortez on Mar 17, 2019

My account has been frozen since January. I was asked to fax in 3 form and they have yet to help me. They keep refusing the documents and I get no help at all. I have faxed in, emailed, and mailed in the documents. They said I couldn't email it to them @the [email protected] email with...

RushCard / UniRush / my money being taken

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Shauntie Lathan on Mar 14, 2019

I activated my RushCard 03/14/2019 which was a replacement card and I signed up for the 5.95 plan I loaded 20.00 on the card and out of the 20.00 RushCard left me with a balance of 8.10 I've been a valued customer since 2018 and not once have I ever been charged 11.90 the day of activation...

RushCard / UniRush / tax refund deposit

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Brittany Holmes on Feb 28, 2019

I had my tax refund issued to rush card because of the possibility of getting it sooner. On 2/26/19 my refund was deposited to rush. I received an email at 9:32pm (pst) stating that I needed to verify my tax refund deposit (I guess that it's coming from federal isn't enough) and to call...

Rush Card / card being blocked

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Otesafaust on Feb 27, 2019

I have called the costumer service #and ask why I couldn't open my account I was not getting my texts on my 📱 no more they you have to enroll in rush texts 📢 I said i'm already enroll in that then they said that my phone service provider. Was blocking my texts I went and check that...

RushCard / UniRush / prepaid debit card

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Vanessa Leigh Cortez on Feb 10, 2019

I had my money sent to my from my school and they have yet to reissue an replacement card. This is what happened. My purse was stolen and my debit cards and my state id were all in that purse. So I called rush card to ask for a replacement then remembered my friend also had a rush card. So I...

RushCard / UniRush / customer service

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NIkkiwest on Jan 21, 2019

I have been a long time rushcard user. Two days ago my rushcard was stolen, not knowing what to do I transferred the remaining funds to another rushcard I had but was not aware it was expired since no other card had been sent. I was charged a monthly fee of $7.99 after transferring fund...

RushCard / UniRush / refund

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Dannielle Jones on Jan 15, 2019

Customer service consist of only indian descendent and they're customer service is horrible, they do not work with you on anything, they ignore your concerns and just keep saying i'm sorry about that, when in fact they're not. They give you the run around and lie to you, they are not a...

RushCard / UniRush / debit card

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Ladii Warren on Jan 2, 2019

I've been with rushcard for 10 years every time my card gets ready to expire in December I usually receive my card for some odd reason this year I did not receive my updated card and was told I could use my card. Will December 31 came and I tried to purchase my kids some pizza to bring in...

RushCard / UniRush / online account

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Patricia Easley on Dec 18, 2018

I logged into my account then it kicked me out and said my account was suspended. I called twice and the agents were rude. I verified all my information but for so e reason they said my phone number was wrong when I've only had two numbers since I've had this account. I asked to speak with...

RushCard / UniRush / service

To
Torrie jackson on Dec 14, 2018

I called n filled a dispute about transactions on my card..Ive never did this before n wasn't told that my card would b blocked n no longer useable.I was informed that a new card would be issued but the address on file was an old after a n in order to send a replacement I had to update...

RushCard / UniRush / treated like a like when I was a victim of fraud

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Bessie Hollis on Nov 26, 2018

I made a dispute on 11/7/2018. I live in Kansas City Missouri and made 4 purchases on my card locally. I went to use my card for a 5th time and it was declined. I called RUSHCARD MEMBER SERVICED at which time I saw other charges I was no ware of and disputed them. They were Google app...

RushCard / UniRush / refund on authorized transaction

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rdrage2003 on Nov 23, 2018

did.not authorize a transaction and asked fir refund and not waiting for it, needs to be done by Monday. they said they have to investigate, unauthorized means I did not request this to be done its fraudulant and want it back now. bas bad customer service and will not be using this card...

RushCard / a credit card that closes on holidays???

Mr
Mr Nance on Nov 22, 2018

So apparently this is the first year that I can't get my paycheck on time because it's Thanksgiving and the bank they use is closed. So I say to whoever she was " rushcard closes on holidays now?????" she didn't know how to answer that question. This company has become horrible over the...

RushCard / UniRush / debit card

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Tarsheema Powels on Nov 13, 2018

I noticed in august of 2018 that Rush Card wasn't sending me any text alerts or billing statements so I called and inquired in August of 2018 as it appeared that my account status didn't look as if it was right. Upon doing so, i asked for monthly billing statements in which I use to...

RushCard / UniRush / rushcard

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Jerolyn Layne on Nov 9, 2018

I have had a horrible experience myself with this organization. I have been a Rushcard member for over 10 years. My card expired on 10/31/18 unbeknownst to me. My new card was never received by me. I called the company to see what could be done being I had been a loyal member for so long...

RushCard / UniRush / tracking order# 80002005992

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Sherice Lewis on Nov 6, 2018

I have been a customer since 2013. I called to confirm a transaction on my account for $10.54. I called to dispute the charge because I know I did not purchase anything for $10.54 today 11062018. I was transferred to the dispute department. While I was explaining to the women(rep) that I...

RushCard / UniRush / dispute transaction

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Carl Rhimes on Oct 15, 2018

On September the 29th Comcast withdraw $147 from my RushCard account which I do not give them authorized permission to do on September 28th I called Comcast to let them know that I have made the payment and for them not to automatic draw from my RushCard account on September 29th they...

Rush Card / retrieving my password

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Randolp Williams on Oct 2, 2018

Lost my card, tried to retrive pass word via email.but for some reason THEY !have the wrong email address (ITS NOT MINE!)GAVE THEM ALL MY PERSONAL INFORMATION BUT BECAUSE THEY HAVE THE WRONG EMAIL ADDRESS I CAT GET PAST THE LOG IN PAGE. FUTHER MORE CUSTOMER REPS ARE VERY RUDE AND DISRESPECTFUL WHEN...

RushCard / UniRush / horrible.. do not use

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Benjamin Sims on Sep 19, 2018

I have been using rush card since 2007 and as of now September 2018 I will never use rush card again. I lost my card a month ago while I was on vacation in Florida. I had it cancelled same day and had to pay $35 for a replacement card to arrive in 2 days. I got the replacement card but 3...

RushCard / UniRush / verification

Re
Reginald Young on Sep 18, 2018

Ive been doin transactions on my rush card since 2010... I have no bank account or carry no cash all my transactions are done with my rush card. My card was recently cut off due to potential fraud which was all my doin wit a misunderstanding over a transaction on my card. I have since...