NetSpend’s earns a 3.7-star rating from 10 reviews and 810 complaints, showing that the majority of prepaid card users are satisfied with their financial services.
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withdrawal money from my netspend card account
My name samantha levy claim number 3173435 and reference number [protected]! On thursday, january 26, 2017 my netspend card was stolen and unauthorized transactions withdrawal money from my netspend account the amount of $1, 233.77! Y'all still haven't refund my money back! That was my rent and light bill money! I'm in the process of suing netspend now!
The complaint has been investigated and resolved to the customer's satisfaction.
locked me out of my account no access to my money
How can a company literally destroy someones life like this. i have to pay for my new apt because I am being evicted and now I am going to be in the street with my two kids because these lousey disgusting company feels they can play games with peoples money. They lockee my account and are denying me accessto my tax refund. How us this legal this company needs to be shut down.
The complaint has been investigated and resolved to the customer's satisfaction.
My acct got locked do I got refunds because I did not get my items I ordered n march,.. end of april and may 1rst I think is when wish refunded my money to my netspend card that I also get my ssi check on the 25 th I got to get to ssi asap to have my check sent sumwere else or try open bank acct,.. I was happy I got rufunded and it was like 23$ total for 8+9 things cause wish is cheap and my grandson needed clothes but I did not get them but refund made netspend lock my acct, they will not answer the phone nothing!, if my check gets sent to netspend I will not get my ssi check do its locked and wrong cause wish gives all there info incase netspend had questions! its my 1rst debit card, I got a check n mail for yrs, dec 2016 got netspend and now I can not get my money off card, buy grandson diapers cause he lives w me, I cab not get gas n my car to get to ssi, so I be walking 20+ mike's, I no 1 to take me anywhere and over 23$ in refunds come on... saw they got sued last mth, I not no this card was like this or I definitely would not have got my ssi put on it! there messing w the government and ppls money is so wrong... idkn nothing about pre pd cards I hope I can get my ssi check out on def card cause I can't cancel my netspend, sad I money on it... i'm so upset, panicking so bad and wish sends all info on my netspend acct were it's not suspicious at all.. why don't they answer when I call them? netspend will not answer it hangs up on me? on my acct it says they took $5 fee off yesterday at 6am how? if locked no1shood get money i'm paying $5 still to them and can not use the card or get my money off if it! do mad, angry and grandson needs diapers he 3 left and I have not a soul to bum money off of not 1person.. my 1yr olds be # pissing everywhere if I do not get 7-10$ and a ride to ssi and I be pushing him in stroller I no it 2m cause I got to get my money sent to differ card b4 25 th netspend puts ppls checks early way early instead of the 1rst like it shood be.. to mad, upset to tex proper, hope u understand butterflyjo286@gmail.com this card needs shiit down if they got sued last mth, and ppl should have thete money nomatter what it's not a credit card it's pre pd were we put our money so it does not get lost, pay bills buy things do cheaper etc, they have no right to take a cent just there charge fee that gets took nomatter if acct is locked do to my rufunds of 23$? I pray I get my check switched asap before ssi sends netspend my money I live off a mth..
They froze my funds after i was unable to provide proof of residence although I repeatedly explained that we were homeless. I ultimately asked for them to please send the money back to the IRS so that I could receive a paper check. They didn't return it within the six business days they told me it could take.
We have suffered so, so much due to this! You get different answers every time you call but ghere I am, this close to losing my children because we still are homeless, motels cost more than rent does and I had to face not being able to move and start the job that would have changed everything for us!
I promise. .. after I am done with you guys and getting you for what you have caused, my children will be wealthy! The IRS didn't have a problem with me being homeless. I was able to provide copies of my social security card, I'D card and had so much detailed information you could have used for verification!
I hope everyone this has happened to will sue you like I will!
I am calling the IRS again in the morning and if they still haven't received my funds back, you will absolutely lose when I sue because you broke the law and went against your own policy
U should not have to show proof of were u live!mine got locked do I got refunded because my items was sent somewhere else and I get a government check, and take care of my grandson and $23 in refunds do I ORDERED FROM WISH because wish I can afford! Wish did there job by refunding my $ back which is legal, netspend locked acct and I can not get diapers, nothing over $23 stupid dollars but yet they took THErE $5 fee off my card yesterday at 6am..idkn how I can not get my own $ off, must of opened my acct fast, took money off, closed it..HELL NO U DO NOT SHOW NO1 were YOU LIVE, ITS A PRE OD CARD NOT A CREDIT CARD, BANK ETC AND NETSPEND GOT SUED LAST MTH BIGTIME!I DID NOT NO THIS OR I WOULD HAVE NEVER PUT MY government CHECK ON THIS CARD NEVER!.I HOPE I CAN GTH OUT OF MY HOLLER TO GET INTO SSI TO GET CHECK PUT ON ANOTHER CARD, OR I GET BANK ACCT!..I PRAY YOU GET YOUR MONEY BACK, AND YES LOOK IT UP WHERE NETSPEND GOT SUED LAST MTH!PPL NEED TO GET THERE MONEY OFF OF THIS CARD B4 there's GET STOLLEN!
the reason for doing the net spend thing is not your business or anyone eles. You have no idea what their life is, you must work for them too, They need to be closed down we to are being evicted because net spend wants to play with our hard earned cash. so i think you need to think before you judge... im just saying ... you probably have money some of us dont,
Why on earth are you using PayPal as a bank? Are you trying to hide from debt collectors, or are you working illegally? Either one, and many other situations could cause your accounts to be frozen. What did PayPal give you as a reason for the account being frozen? They can't do it for no reason. You should try going through the credit card company or bank account tied to PayPal. Maybe you can just disassociate the account from PayPal entirely, removing their control of the funds.
Same thing happened to us. We are homeless. Received deposit from IRS, all of a sudden account was locked. Sent in all verifications requested but was told yesterday, that although everything seems to match up, PayPal (netspend) closed my account and is immediately sending funds back to IRS. Well, funds are still pending on PayPal. We NEED our money, we literally are homeless, just missed out on renting a house because of this.
Also looking into getting lawyer.
Hello,
We are sorry to hear about the experience you have had with your account block. As these reviews are anonymous, can you please forward this review along with some account information to social@netspend.com? This will enable us to locate your account and assist you with your account.
We hope to hear from you soon.
Best,
Netspend
Annnd what a shocker: I did as you asked but still have not heard back / received any assistance whatsoever!
you say your so "sorry" all the time.. But you don't help anybody with their problems.. I'm locked out of my account too and i'm not the one you want to be locked out of an account or upset with you.. I am making a presense of this on social media through my youtube and my following is people who have financial difficulties who go to cards like netspend. I want access to my money immediately and everybody else here should have access to theirs.. She is freaking homeless. It's 2017, nobody discusses financial problems with their account over a flipping email. We want answers over the phone, and now.
This also happened to me last night. This company is about to understand what my lawyers hard on feels like in court.
So what happened ?
prepaid visa card
Working with your company net spend has been a nightmare. I received a visa net spend as a christmas gift in december, 2015, it was never disclosed to the purchaser, nor did I know the temporary card had a 120 day expiration. I have been trying to access and use my money to no avail since august, 2016. Each time I call customer service I get lied to over and over again. I feel as if your net spend business is scamming me out my money. At this time is when I found out my temporary card was expired but the maintenance fee was charge for 11 payments when I had never even activated my card, the expiration date on the card was 10/16. I spent hours on the phone with numerous incapable customer service reps only to ask to speak to a manager to be placed on hold and be hung up on.
* I was expecting a card or paper check to be mailed to me in august, 2016, this never happened, even though it was promised to me within 7~10 business days.
* I called on feb. 18th, I was told I had a balance of $352.40 available on card. I went to the store and the card was declined. This is very embarrassing and unnecessary being I had just spoke to net spend customer service rep that had just confirmed my available balance.
* I spent two hours on phone with several net spend employees yesterday at your net spend customer service center! I work with the public and I can assure you I have never received such horrible customer service, and never have I been this frustrated with a business. Here are the responses I received from your incapable customer service representatives.
1) I was told that they were expediting me a permanent card overnight at no charge to me that would enable me to access my funds.
2) I was told by another representative that if I purchased another card he could immediately transfer my balance right then and there, lies, lies, lies, at this time I was told, I had a block on my account and an email was sent to back office and it would take 4 business hours to approve the transfer because my card was not purchased from an ace check cashing store, this should have been disclosed to me before I purchased another temporary card from the dollar general. Now I am out $20 more of my money and still not able to access my funds from net spend.
3) another net spend customer representative told me I just didn't have a phone number on my account, he told me my card wasn't even expired, he put my phone number on my account and told me I was good to go and could use my card. I tried to purchase a small purchase at the dollar general to very this latest information provided to me, another lie! The card was declined for a .43 purchase.
4) another call to net spend customer service representative and I was told in 4 business hours my money would be on my new card I had just purchased, lies again.
5) even the store teller was in shock as she listened to the lies from net spend employees from your net spend call center !
I asked to speak to a manager because by now 2 hours of my time has been wasted, I am put on hold to only be hung up on while waiting for a manager to answer!
6) today, I called net spend customer service to see if my funds from net spend was transferred onto new card, as told to me by two employees. The person I spoke to today said I couldn't transfer from card to card. I am again on hold to a manager for 20 minutes listening to white noise, and am getting no answer.
Needless to say this was given to me as a gift from 12-11-15 and I have not been able to access my funds and all net spend is doing is depleting my account in fees of $5.95 a month for the past 11 months. I am not even able to access my money before netspend scams me out of it all.
I expect a resolution to this inconvenient situation asap!
The following employee #
Are from the net spend employees that keep lieing to me.
I will be filing a complaint with the better business bureau, along with my senator's & governor's office, and the federal reserve consumers agency & incomm.
I am tired of getting the run around from net spend. I will get my money and fees owed to me or I will file charges of theft from your company. I have documentation of all employees and their employees numbers.
I do not know how your business is still in operation. I suggest you read and pay attention to the complaints being filed against your company. I expect a call from a manager from your net spend office with a resolution to this situation within 4 business hours or I will have no choice but to resolve this matter on my own.
In reguards a dissatisfied customer,
Daphne neathery
[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
I made a transaction with the checking account side of my netspend card 5/18 for 60$ on 5/25 it came back that the bank dishonered it I then made a 30$ payment from the same acct transaction posted to utility company never came out of account. I contacted card company was told the transactions were never made because they are not in the history. I argued with this company about an hour and a half or more. I was treated disrespectfully got put back into the que line until another representative picked up I asked for a supervisor was disconnected, I called back asked for a supervisor or someone who could tell me why this happened got transferred and I let the phone ring for a good 5 minutes or so before I hung up and called back then I just kept getting repeated answers of the chrgs aren't in your history we can't help. Wasn't even offered a dispute or payment inquiry nothing.i do have pictures of the dishonered letter my transaction history and where payments posted to other account if you want them.
money that was deposited onto my friend card
My friend Samuel Sanders was kind enough to let me use his bank card for a one time fee for direct tv, and when my services got canceled direct tv took money out his account. So they refunded him his money but had him get a prepaid card so that's what he did. Now your company won't release his money and we sent verification saying it was from direct tv, it's his money & y'all need to release it to him ! And to top it off this company has the worst customer service we ever dealt with! So rude and disrespectful
The complaint has been investigated and resolved to the customer's satisfaction.
blocked account
You block my card... Again. Then text me that I should call but the contact center is conveniently closed. So who the heck blocked the account if the deposit came in after the department was closed... I've had this account for a number of years and. Ever had a problem until recently. The customer service is horrible and it's a shame to know you employ such under qualified individuals as I am a customer service representative myself... Get it together #superpissed #longtimecustomer #abouttocloseaccount
The complaint has been investigated and resolved to the customer's satisfaction.
customer service
I have read through the letters of complaint posted on this site. Iwas quite surprised too see so many problems.
I have been with Netspend since June of 2010 and have never had a problem that was not addressed in a timely manner. However I also keep a keen I on my account with the text notification feature and frequent use of the on-line service.
I am wondering how much these customers may have played a part in creating their own problems. Of course Netspend should try to help in any way possible if able, but should not be expected to perform banking services any different than any other similar institution.
Well, I am very happy with Netspend and have no interest in changing companies.
Thank you Netspend for 7 years of loyal service to me, I expect we will have many more together,
Sincerely
Wendy Wilson
[protected]@frontier.com
The complaint has been investigated and resolved to the customer's satisfaction.
Account locked
I have called numerous of times its been a week my accounts locked I cant transfer any of my money its gonna be another week befofe I get a card so it will be 2 weeks ive gone with no money my bills that were due are now behind have no gas money to make it to work or get food for my family.. I have money in my account but netspend wont unlock it to withdraw my money all I get from
Netspend is we understand what your going through... No the # you dont how can you make someone go 2 weeks without a way to get their money... I watched my direct deposit go into the account and cant use it
The complaint has been investigated and resolved to the customer's satisfaction.
someone please help me. They locked my account for no reason..I am a retired senior and I pay my bills with this money. They locked my account for no reason. I could not pay my car insurance.
How was it resolved, I'm in the same situation
Same old run a round. The old contact us and we will see what we can do. That will be absolutely nothing I'm not sure how they get away with this .
netspend locked my husbands account with no reason as to why it was locked. They said that they can send a refund check in the mail and it will take up to 10 business days for him to receive it. And when he get it he has 90 days to cash the check or he will not be able to receive funds after 90 days. So I asked my self why he could not get the money from the card. They stated that the bank made the decision to close the account and that he is no longer eligible to apply and receive another account. Doesnt make any sense at all now he has to wait to recieve money he loaded at a cash place. He now has to wait 2 weeks to recieve a check. That netspend cant give a reason why. NETSPEND will never ever get my services and I hope they are found out by many and destroyed.
Same thing happened to me this week and for no reason They do this on purpose and it's not right They have locked up my Social Security check, that I pay y Bills with !
Wow! I just got f'ed $300 down the drain...By all means DO NOT USE THIS SERVICE!
Netspend fraud department is requesting for my identity information to unlock my account and I am not sure what the correct email address to send tese photos please help me
Mr. Tom now I'm really concerned that my information will be overlooked or placed in the wrong hands because the gentleman who assisted me earlier gave me a email address Documents@netspend.com but it didn't seem accurate after researching
Also he mentioned that once info has been received and everything appears to be legitimate my acct will be unblocked after 6 business hours
Im not savvy with emails can I just take the one you gave me and send these letters please? This is insane sir please understand all day if this foolishness for someone that compromised my account. My apologies awfully draining.. One more question please where should I place the reference number that was given to me should I note it in the bcc. In advance thank you sincerely God bless
Send to documents@netspend.com
I am going though the same once resolved i will be closing this account
I sent my documents only to have them denied. I have been a loyal customer for over 10 years. You rotten mf'ers! My Social security card is 40 years old & legible! But you want me to not eat or pay bills until I can get a new card. Or close my account & I starve for the same amount of time. I gave you valid information you asked for. You got some real pieces of chit working for you.
Boy I'm glad I read all these complaints before buying a net-spend card !
After reading all these complaints the big question is why is this company still around why is no one hearing or doing anything about our injustices where is the main offices is it from this country or who is in charge surely not the clowns we talk to enough noise the right way we don't like to be bad mouthed publicly and not have the world know their wrong doings
Will i still be able to receive money on my netspend card even though my netspend account is locked?
If you do they will steal your money and tell you to call your depositor and ask them for your money back.
Will I still be able to receive money on my netspend card even though my netspend account is locked?
I need to retrieve my locked account very urgent please.
letter of dispute
Reference # [protected]
I contacted your office on 1-13-17 due to three transactions on my card that were not made by me. I was given the above reference # to include on this form. The transactions are as followed:
Posting date 1-11-17, Rakuten.com for $119.76
Posting date 1-11-17, Walgreens Valparaiso US for $135.92
Posting date 1-11-17, Walgreens Valparaiso US for $144.07
These transactions I dispute due to they were not made by me. I filed a police report and that police report number is [protected] reported to Manistee Police Department, Manistee MI 49660, phone number [protected] and the officer I spoke with was Officer Vansickle.
When I talked with your company this card was frozen and a new card was issued but I would appreciate if the total amount of these transactions would go on my new card. Im not sure why my funds have been frozen since these transactions never went through but I need this money.
TY
Please read above letter of disput
The complaint has been investigated and resolved to the customer's satisfaction.
Name Is Ms. Levy On Thursday January 26, 17 I Got On The Bus Number 8 Going To Pay Some Bills And I Normally Have My Netspend Card In My Purse And I Tranfer To Bus 42 I Was Going To Elvis Presley Street To Pay My Bill! By The Time I Got To Metro PCS I Forgot I Left My Purse ! I Tried To Retrace My Step The Bus Was Gone! Couldn't Pay My Rent And Light Bill And When I Got Home Someone Got My Card Withdrawal Some Money Out Of My Account Took 1, 233.77 Without My Permission! My Bills Are Late And Stolen Money Is Missing! I Refund My Money Bank! Reference Number Is [protected]!
no reason to lock account
I returned an item that I didn't want. I chose the refund to go into my NetSpend card instead of cash. Refund came next day account was locked immediately. Said it was suspicious lol. Suspicious for putting money into your own card lol. Had to take a picture of the receipt and said it would take 6 hours. Well it's been 2 days still waiting and I need the money all my money is on the card. NetSpend you think that s### is cool. No phone call no nothing just f###ing locked you out for no reason. How am I supposed to get gas money or food now stand on the highway with sign saying NetSpend locked my account which had all my money on it please spare a few change. F### NetSpend
The complaint has been investigated and resolved to the customer's satisfaction.
You block my card... AGAIN. Then text me that I should call but the contact center is conveniently cloned. So who the duck blocked the account if the deposit came in after the department was closed... #superpissed #longtimecustomer #abouttocloseaccount
debit card accounts
I am very very annoyed and am not happy nor am I pleased with your customer services today or at other times as well. I feel you have hired too many inept reps. I have now had this same (Lady) and I use this word loosely! This is the 2nd time I have had her and she has tried to lock my card thou I told her 5 not to there was no fraud the card is not lost nor is there any issue with my account! I specifically told her that the company lyft had over charged me acct. I had not authorized the $15 dollar charges... Period I will call the company to resolve the issue but do not lock or suspend my card! She did it anyway thou I never asked her to do so just to cancel this transaction that is pending.. Period ! This is inexcusable to do what the customer didn't ask to have done! Then to cause me with great stress because have no way to withdraw money I needed for my week to pay bus fare to get to work, because of the ineptness of this rep! Then I was left on hold 2x by 15 min as well as a supervisor who didn't care about that the rep had cause a situation that didn"t need to have happened!
As I write this I had to call back and the system didn't recognize me with my s. S. Number so I was locked out of verifying if the rep did anything on my request. Welll she did nothing as I had requested! The charges still show pending!
I then had to call back because the 2 lady reps didn't want to resolve the issues still ! I just read some write ups about your customer care and see that nothing has changed since this was written on netspend complaint board! Imagine that huh? I know have been spending 3 hrs with the stupid rep centers you have running as no one wants to fully take responsibility for the inept work that is done leaving people on hold for ever is stupid and again in excusable ! Your supervisor named ann # 76926 if that's really her rep # and name she hung up on me when asked to be transferred for escalation ! So I had to call back, then your rep gadd # 342012 put me on hold for again a supervisor 20 min now and still no one has tried to resolve my issue. I had to call back and wait again for 20 min before a supervisor as well named ina # 3241610 supposedly and she refused to deal with my issue of the $15 dollars as well when it is a pending charge and I again stated to her 10x that this is not the amount I agreed to be charged on the trip ad I will call lyft to resolve the issue that they seem to have with taking out $15 that was stopped as a payment in dec. As well by a regular rep who seemed he is responsible enough to do as he as a rep is to do which is help resolve an issue that customer has. Not tell customer that they won't do it !
There are 3 main cores a csr is to do with customers 1) own the call ! 2) be concerned and listen and help customer to fix issue! 3) resolve take ownership of the issue and resolve to customer satisfaction. Not make excuses ! This was done for a 3 hrs with the reps as well as supervisors I shouldn't have to spend 3 hours with and still have no resolve!
So now I have no money to use for some payments that are due this week because of inept reps and company that seems to ignore their customers needs ! Avoid them if you can !
The complaint has been investigated and resolved to the customer's satisfaction.
falsely of my money
Dear sir/madam:
My name is tony bobet from new york city, my address is 1710 seward avenue, bronx, new york, 10473, apt#5g. I am file complaint to netspend.com. Located at p. O. Box 2136, austin, texas, 2136. My problem I am having is the they took of $49.00 on my account. They called reveres charge. I want to return my money of $49.00, plus, $1, 000.00 for damage.
The complaint has been investigated and resolved to the customer's satisfaction.
netspend customer service / unprofessional
I have been a netspend customer for over 8 years. I received card. Payed 20 dollars for the Premier card. They blocked my premier card without permission. I called to dispute an unauthorized withdrawal from the card I use often. The women blocked that one. Failed to let me know she blocked my premier card that I keep for emergencies and paid 20 dollars for. So I couldn't do Christmas or buy my baby his medicine. My phone was cut off. Because I couldn't pay without my card. I can't withdrawal any money from my account. I will be closing my account. Customer service are clueless. They Don't know what they're doing. I was on hold for 20 minutes then they hung up on me. Horrible!
undisputed charges on my account
12/15/2016 I received a charge on my account that I didn't arthorized so I contacted ace elite card to find out what was going on. Spoke to a gentle men about the situation. who informed me he will take care of the matters. I requested a dispute of the charges that were on my account. i lost my card some were so I ask him to suspend the card also card ending in 6486. he informed me of charges that I didn't do so he was suppose to cancel the card and send me a new card also refund my money to my account as we speak and still dispute the charges. he informed me he requested new card but it takes 7 to 10 days but I can expedite it in 3 days for $20.00 I informed him I don't have $20.00 he said they would take it from the card once he put the $81.00 back and Ii should receive card in 3 days...I should hear something on dispute in 7 to 10 days...I never recieved card so I called again to speak to another rep. to tell me that she sorrow the first rep. didn't do it right so he getting in trouble for his mistake. So she gonna do everything the correct way and send me out a card in 3 days but said a card was ordered but not order properly and she will order right for me .Still never received card to speak to a supervisor name Racheal rep #jpt57888 that said she will help me and nothing was never done by either person. when Racheal looked to find nothing done right from both agents in which she as supervisor couldn't give me there rep. id # of both agents who helped me. They need not to be on the floor helping people if they don't know what they doing. now I have no card on time for the holidays for my family an bills also they took money from my account that I need to take care of my bills. but they took $81.98 and I need it to pay my bills and provide for my family. I don't know what kind of bank this is or is this even a real bank with people with don't no what there doing. Im requesting my money back in my account also the 2 fee of $15.00 times 2 be placed back in my account cause i didnt athorize it.
service!
Do not deal with NetSpend, everything about them is terrible, these people are extremely rude and they don't know what they are doing. I needed some information so I called NetSpend support. I spoke with four different reps and all gave me different information. When I told that previous rep said something different they said that was not possible. They are highly unprofessional! Last time I called they put me on hold and after 20 minutes of waiting they disconnected and when I called again they simply did not pick up. I'm absolutely disgusted with NetSpend!
blocked account
I have been a customer with netspend for 10 years with one account and 0ver 5 years with another account. I didn't really use the online access but when I decided to utilize it, I eas blocked out of it. I ess able to access the online part but when trying to access the virtual part it aks different security questions. I was able to access the account with just my security question which is "what's my favorite color " purple. For the virtual acct you have to verify the card number, the 3 digit security code and birthdate. Well after several attempts it locked me out of the virtual but again not out if the regular online access. So I waited to give them a call the next day. After speaking with 1 agent I was told I was blocked and could bo longer access the online account and eas no longer eligible for any of netspend services, I remind you that I have been a loyal customer for over a decade, never had any problems with my account, have several different deposits coming to this account totally up to 5-$6, 000.00 a month not including my taxes that's deposited every year. I was told due to fraudulent activity of my own account, it was blocked. The activity included card being associated with other accounts (i have more than one card because you can transfer money if you loose your card and also have other deposits) , not being able to identify account holders info (netspend had the wrong birthday for me and I asked them to fix it and I also sent in a sprint bill 2 forms of id and soc sec card) , last but not least too many risk factors (hmmm which risk factors are those when I gave a whole list of deposits and transactions that I made without them telling me). I explained that the birthdate was wring so that's what locked me out so after all the hassle I asked to soeak to a superior and that agent stated " I found an available supervisor and I am transferring you now" only to be left on hold for 33 mins for me to hang up and call back to be told by the automated service that they're close to call back tomorrow. How so very inconvenient and I have deposits coming next week. Called back this morning as soon as they opened (To make a long story short, I was told again that I can no longer use netspend because of the fraudulent activity that I haven't called in anout on my own account that I think I would see when I log into the account or my text alerts would tell me money is being spent without my knowledge. The agent said my account would be closed and a check would be sent out to me for the remaining balance on my account and any direct deposit will be returned to the the senders. Wow! This what loyal customers get? But im still able to access my other card account. I've been with netspend too long and have sent other people to netspend. So very inconvenient and so very unsatisfied. How do you just come up with the conclusion of fraudulent activity but the customer isn't making complaints of missing money, a card being used or multiple logins. I'm really confused amd I think along with every body else, netspend has lost yet another customer. People that don't want to deal with banks depend on prepaid seevices for many reasons, one being early deposits. So not cool netspend! No help whatsoever to resolve my issue and get rude attitude customer service.
I will never ever recommed or refer anyone to netspend. after 4 days of the run around, rude representatives, talking to the high risk department and explaning my situation more than a fozen times. I got absolutely no where but what I was told was that someone called in and did identity theft on my account that i've had over 10 years. the person did identity theft april 21, 2016, they closed one of my accounts april 29th, 2016 but this account remained open. they never contacted me through none of the contacts they had for me via email text call or a letter to resolve an issue that I had no knowledge of but netspend closes one account and block another because they allowed someone to commit fraud by calling in and saying they were shinitta smith and did and identity theft claim but gave me the actual person do much to even find out what was going on with my account. they gave the fraudulent person the attention they needed to sabotage my account where I have 3 work checks and 2 government checks being deposited into this account. it is now damn near december and im just now finding out about this. i've been lied to by reps saying they didn't have access yo trsnsfer me to the high risk department when I was trasfere by 3 others and spoke to someone in the department which of whom I told I had already faxed over my drivers license, my work badge, soc sec card and 2 bills with name address and birthdate before calling and before they opened. I was told by the rep that she did see the documents and I also recieved several emails stating the documents was received. the rep stated we just need another copy of your ids and soc sec crad because the first copy was dark. I was told I could take a pic of it on my phone and email it to documents@netspend.com, I did just that to only call back later get a full runaround, being on hold and getting pushed back to the automated service, being told that they are unable to transfer my call because records states that I am no longer elible for netspend seevices wow! they hit me with fraudulent activity when in all reality they let someone call in and commit fraud by saying they were me. why would I report identity theft to the peole who's handling my money I work for amd pay bills with, also my sons suvivor benefits and another son's ssi benefits were due to be posted any day now. why would I do this to myself hmmmmmmm! so they talked to the fraudulent person and gave them exactly what they wanted and I didn't receive the money from that account so did netspend send the money to the fraud. what a backwards # company. never again amd if you close one account why not close all acounts? alot of suspicion activity on netspend end if you ask me. very cutthroat moment for me then to find out I was the actual one being frauded because talked to amd allowed a stranger to access info and get my account closed witout my knowledge, we have to be smarter than this, did netspend ask all necessary questions no. did netspend contact me about any suspicious activity then no bit netspend talked to the frauds and treated me like I was the fraudulent criminal
The complaint has been investigated and resolved to the customer's satisfaction.
This is the exact same thing to the tea of what I just dealt with with Netspend. They are horrible company. I will never use them again and I will make sure I let everybody know exactly what kind of company they are.
Deep blue is apart of netspend and they have done me the same way. I disputed a charge that someone stole over a $1000 and said in ten days my investigation would be done. Got letter saying they were refunding my money this was July 15 and here it is August 6 and still no check. I call and get told so many different stories, like it’s been mailed and they were gonna overnight it to we can’t do that it’s being possessed and etc. been on phone for hours trying to get supervisor and it just a circle and never get a true answer. I WANT my money point blank period. It’s a bad situation and punish me to never have a netspend card again ever because someone stole my money and sent them the documents from who stole it and everything? I have seen this is happening to some of y’all. Did you get your check?
This is happening to me right now.. help..?
I've experienced this with My netspend as well. I called in to report a lost card and I was given a option to have a duplicate card mailed to me for a small fee that would be charged to the card. I received the card and when I went to activate it I found out that my account has been closed down with my money in it. They will not give me access to the online at they keep telling me they found the account but it has been canceled out and blocked. They won't help me they told me sorry there's nothing we can do I want my money back now!
They said I had fraud on my card and blocked it this happened 2times
I am having issues also. They won't activate a card due to fraudulent activity on an account w my name linked to it. First off I've never had a netspend account, second how the hell fraud happen with a PREpaid card, makes no sense and last why keep sending me cards if I can't open an account
I received an email from the snd regarding a charge to my net spend card. The Amazon account is my sons and my card was simply used in prior transactions with Amazon and was on file for his account. He brought it to me and I told him to just hit No. Nowhere on the email does it warn you that it will block your account and delete you from the system, If I had known I would have just approved the payment. My family and I move tomorrow, we need the money for fees and a truck and now I cannot access any of my funds. The terrifying part is that I was put through the exact thing as the poster Shinitta, where I called the customer service number, spoke with a representative and asked to speak with a supervisor, her name was Chloe, and she was helping me to moneygram my funds to me because I need them immediately or I am basically facing homelessness because of this situation. As she was helping me, she put me on hold for over 30 minutes, just as was done to Shinitta, then hung up on me and I was told the facility is closed. That’s not how you treat someone and judging by the posts I’ve seen, this has been standard practice for the past 6 years. I am terrified to call back in the morning because It’s obviously very likely I will be treated like the criminal just as Shinitta was. This is shameful customer service. I just need my money out of my blocked account TOMORROW and no later and I am likely done with netspend after this, this is so wrong to do to your customers.
I received an email from the snd regarding a charge to my net spend card. The Amazon account is my sons and my card was simply used in prior transactions with Amazon and was on file for his account. He brought it to me and I told him to just hit No. Nowhere on the email does it warn you that it will block your account and delete you from the system, If I had known I would have just approved the payment. My family and I move tomorrow, we need the money for fees and a truck and now I cannot access any of my funds. The terrifying part is that I was put through the exact thing as the poster Shinitta, where I called the customer service number, spoke with a representative and asked to speak with a supervisor, her name was Chloe, and she was helping me to moneygram my funds to me because I need them immediately or I am basically facing homelessness because of this situation. As she was helping me, she put me on hold for over 30 minutes, just as was done to Shinitta, then hung up on me and I was told the facility is closed. That’s not how you treat someone and judging by the posts I’ve seen, this has been standard practice for the past 6 years. I am terrified to call back in the morning because It’s obviously very likely I will be treated like the criminal just as Shinitta was. This is shameful customer service. I just need my money out of my blocked account TOMORROW and no later and I am likely done with netspend after this, this is so wrong to do to your customers.
Omg! This has been the most aggravating, infuriating and unacceptable situation I have ever been in. As all the other complaints go NetSpend closed my account due to suspicious activity? On the day they closed my account I had just received my direct deposit paycheck of approximately $2,000 and had use the card that day several times already and the next time I went to use it it declined the charges and I called them and they told me that the account was closed and I would be receiving a check in 7 to 10 days. That was approximately three months ago still no money. I have called there roughly 50 times and it's the same story as everybody else's. They keep asking you questions until they stump you, and as soon as you give one wrong answer they inform you they have to hang up and you have to call back and start the process over for which each call is one to one and a half hours until you talk to somebody. I can answer 99% of their questions it's when they get to the specifics on that card such as, what were your last three transactions? How much exactly was left in the card? What day did you open the card? Which all of those questions would be simple and easy to answer except when they close your account you have no access to answer those questions and when you have four or five NetSpend accounts you don't remember all these details and that is what they're counting on. I have invested a considerable amount of time trying to get my money back. This has ruined my credit and has been absolutely devastating to buy well being. I have called NetSpend and pleaded with them even begged them to return my money and to no avail. I tried to email them and they told me these requests must be done over the phone. I've tried that too many times and got nowhere. Supervisors are absolutely no help either. They're cleaning that they're doing this for my protection to make sure it's me but that is hardly the case. They obviously had no interest in giving me my money back. This has caused irreparable damage to me and my family and I can't believe this company can get away with this. This is so outrageous. Can somebody please tell me how to get my money?
Call Washington DC and speak to someone there, contract Corporate office, write a review on the BBB website
Like all the other stories, netspend closed my account because they said they can no longer protect my identity. I wasn't given notification this would be happening, and after speaking with several reps and a supervisor, I was told my check would be in the mail and I'd receive it via UPS in 7-10 business days and its been more than that. They couldn't even provide me a tracking number. Something about this company isn't right and I have yet to receive my money.
They just did the same to me 4 days ago for disputing fraudulent charges after 5 years with them
[censored] this company I been them for 6 years they close my account on my pay day they didn’t notify me or any thing now I have to wait 7-10 business day like I got bills and children to feed they are so unprofessional I will never get them again n I will never tell a friend they suck I starting to think they system got hack n they tryna save they [censored] so don’t responsible for our information being leak
unauthorized credit card charges
I am writing you in reference to card# [protected], ref#[protected], claim# 3022336 for the amount of $90.00. Also claim# 3012742 for the amount of $89.00 for a unauthorized order. These 2 orders was deducted off of my card with out my permission. I am on a fixed income and these two orders has caused issues financially. I have called netspend several times on this matter, it seems that I continue to get the run around concerning this matter. This is my second complaint. Please look into this matter.
I am writing you in reference to card #[protected] Ref#[protected], claim# 3022336 for the amount of $90.oo also claim# 3012742 for the amount of $89.00 for an unauthorized order. I seem to get the run around concerning this matter. Please look into this matter as soon as possible Thank You
Anthony Mullins, pin 3059855 [protected]
first 1, 11/23 at 8:45 pm of $3.07, the second 1 is the same. third 8:45 pm of $2.35, 8:47 pm of $1.73, 9:02 pm of 2:35, 9:13 of $1.73, same time $2.35, 11/24 of $18.52 at 6:32 pm, $1.73 at 8:49 pm, $2.35 at 8:52 pm, $ 2.35 at 9:04 pm, $1.73 at 9:07 pm, $2.35 at 9:12 pm, $1.73 at 9:13 pm, 11/25 at 8:50 pm of $1.73, $2.35 at 8:51, $1.73 at 9:07 pm, $2.35 at 9:09 pm, $1.73 at 9:13 pm, 11/26 of $1.73 at 8:28 pm, $2.35 at 8:50 pm, $1.73 at 8:52 pm, $2.35 at 8:57 pm, $1.73 at 9:01 pm, $1.73 at 9:13 pm, $2.35 at 9:14 pm, $2.00 at 11:10 pm x 2, 11/27 of $2.35 at 3:44 am, $2.35 at 9:20 am, $1.73 at 11:14 am, $2.35 at 8:49 pm, $1.73 at 8:52 pm, $2.35 at 9:01 pm, $1.73 at 9:05 pm, $2.35 at 9:12
unauthorized credit cards charges
0n 10/30 thru 11/2/2016 2 charges was deducted from my card without my permission or knowledge, the ref# [protected], claim#3022336 for the total of $90.00. Also claim#3012742 for the amount of $89 was also missing from my account. My card#[protected]. Being that these deductions was not on my behalf i am requesting a refund of these 2 transaction that i did not authorize. I do not have any use for these 2 items and i can not see any reason to order them. Also i am living on a fixed incom, i would never use all my money to make such a purchase such as this. To whoo it may concern please look into this matter.
visa
I purchased a visa / debit card deposited my money they when I tried to activate the card it had a block. Mind you I have several others cards with my name but the cashier said they were blocked so I purchased another card. The cashier faxed over my id, which has my address, check stub, and social security.. Like what else do they need ! Then after emailing verification waiting 2-3 days I asked for refund 10/14/16, told it would be processed and will be sent by ups.. I called a week ago to check the status an he stated it was mailed and I should receive it by 10/31/16, so told I called and they stated the mailed to 84th instead of 48th.. How I don't know when my address is on my id then I was told I would have to wait another 7-10 business days plus 48 hrs for stop payment.. I'm so upset because I have been more than patient !
direct deposit
They lost my total direct deposit and doesn't give answers on how and why they haven't taken care of this. I used the account numbers given which I feel goes to one of their personal accounts and they need to be held accountable since they will not give me the funds that was transferred. Chase bank has never done anything like this but netspend does, and most likely on a regular basis. There was a direct deposit on 10/03/2016 to the account number and routing number provided by netspend to me for direct deposits, i'm retiered and will have to basically starve until next month, these con men don't care for no one and I wonder how can they advertise these promises when they don't plan on keeping them.
time warner cable and netspend have failed to refund my money
On july 23, 2016, I filed a dispute with netspend against time warner cable for a service I did not receive. On august 9th, I followed up with netspend to find out what was the result of the charge back and was told, “provisional credit not issued. No additional information is available until the claim is finalized... ” in the meantime, I filed a complaint against time warner cable with the better business bureau, due to them repeatedly telling me that they had opened a ticket and issued a refund, but I never received it. This went on until september 14th, when I received a response to my complaint that said I was not due a refund because I charged back on my credit card. The charge back was dated august 19th, but as of today netspend still has not applied the credit or responded to a follow up email that I sent them on september 14th with the invoice I received.
My desired outcome is to get my $75.49 back.
Overview of NetSpend complaint handling
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NetSpend Contacts
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NetSpend phone numbers+1 (866) 387-7363+1 (866) 387-7363Click up if you have successfully reached NetSpend by calling +1 (866) 387-7363 phone number 0 0 users reported that they have successfully reached NetSpend by calling +1 (866) 387-7363 phone number Click down if you have unsuccessfully reached NetSpend by calling +1 (866) 387-7363 phone number 0 0 users reported that they have UNsuccessfully reached NetSpend by calling +1 (866) 387-7363 phone number
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NetSpend emailscustomerservice@netspend.com100%Confidence score: 100%Support
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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