NetSpend
Reviews and Complaints

I dont agree with the 3 page b/s Ortiz is shoveling either. Now Im a highly educated individual and Ive received a message alert by phone for my personal info because I won $5000 to be loaded on a netspend card. Same responses with the customer service reps. No supervisor available. Wait 30 min to an hour then get hung up on. Wen i finally talk to some1 from netspend tells me the card will be loaded in 30 days. I call bak & no one knws wat im talkin bout. Now this bogus activity seems awful suspicious seeing that netspend dnt even wanna take the tiime to trace this info. Yet you are still trying to get me to set up direct deposit on a card I didnt need. Im asking bout this $5000 you say i won and u trying to sell me every other promotion. U have. I dnt need a netspend card, i have my own bank account where they charge no fees for petty things. Give me wat u say i won or try and fix the problem! Its funny to me how u dnt know how my information got to you! Any legitmate business should at least knw that! It makes me think you are a part of the scam wen u dont even try to find out who is sending the alerts! I definitely intend to report this to the BBB for waisting my time with this false advertisement and having me wait 30 days just to get me off the phone. Wat's to investigate whoever prompted me to send my info to you sent the aler. Or did netspend prompt the alert themselves just to get customers to sign up and activate their card? If i knew I could sue them I would. For receiving my information under false pretenses and/or promises. So if the Rep sending the apology really wants to fix this, call us to help you fix the problem and compensate uswith smething for trusting your company and investing time in reporting this to u. Your name (netspend) is all over this no matter how u cut it!

ortiz is a liar. I have been with netspend since 2007. you are wrong netspend are, 'lairs, 'and crooks they will tell you anything then release your funds right after you hangup. I hage lots'of proof, we just got rid of them for one account and ow the other. I advise you do the same.

ortiz is a liar and so is netspend. we get emails from netspend every month that say payday is on a specific day. then the money not show for a week later, and to prove this I can call the VA benefits line and they tell me when they sent my money to netspend. then call netspend back and they say they don't see it. I hangup and the money pop up. I got rid of them and I recommend you do the same, they will eventually fall, and your money will be lost. We have even had them hangup in our face when confronted in a nice way, if you dont believe. Just set them'up just as we are. Netspend are liars and they steal.PROMISE. Do this test yourself, and you will catch them. WE NEED TO STAND UP.

To anyone that took the time to read this complaint, and then was surprisingly intrigued by the content which led to possibly needing clarification on the issue(s) concerned, please continue reading. There have been large amounts of misinformed people spreading bogus information about Netspend. I am not an employee of Netspend, and I am not getting paid by/for them in any way what-so-ever! I'm simply a long time customer of Netspend and would hate to see the company change their policies in a way that hurts their loyal base due to the people that are circulating the same lies over and over. The incorrect information can get cleared up & the issues can be settled once and for all. That is...as long as people listen (read) without bias and/or pre-conceived notions; as well as, "hear" all that is being said. ;)

I've been with Netspend for years, and have recommended the Netspend card to several family members and friends. In my experience with Netspend, never have I known them to EVER portray themselves as anything other than a PREPAID DEBIT CARD! There is NO credit limit because your available amount to spend is limited to what YOU deposit on your card. I cannot believe some people and the things they complain about! It's ridiculous! Furthermore, there isn’t a COMPANY ANYWHERE that would send someone a letter stating they won $5000 to open an account! I find myself questioning whether or not this person has the mental capacity to successfully handle their own financial matters. To truly believe such an absurd offer, it’s feasible to believe a trusted relative and/or friend should be taking care of their finances.

Rather than admit THEIR lapse in judgment for being naïve about an obvious SCAM, this absurd individual presumed to explore the potential of a lawsuit against Netspend in lieu of filing a report/complaint against the perpetrator that was actually responsible for the fraudulent attempt! It’s truly unfortunate that people such as these are (at least partially) responsible for the less than helpful, rude and/or unsympathetic customer service people regularly encounter. Since I previously worked for a financial conglomerate handling a wide variety of customer service related inquiries; I can attest from experience that working with disrespectful, rude, and uncompromising segments of the population quickly becomes tiresome. Frequent interaction with a belligerent and/or abusive someone may be overlooked to an extent, but a person’s instinctual defense mechanism will supersede etiquette ideology if/when a threat looms.

Encountering a person that doesn’t accept responsibility for any of their actions or behavior is not only annoying, but sadly troubling as well. To this personality type, everything is “some other” party’s problem/mistake. This is why they feel justified in REFUSING to listen and/or hear what another person is attempting to explain! As far as they are concerned, they already have the answers to life’s issues (as they see them) so there isn't ANYTHING anyone else can say/do to persuade consideration of another point of view. Disturbingly, this online selfish/self-absorbed thinking is proving to be quite common since I stumbled upon another (similar in nature) message board. Written in the same context /tone, another disgruntled group was carrying on about how they were going to report/sue Netspend for "sending them a credit card in the mail that they did not apply for!"

Once again, regardless of the people on the message board attempting to EXPLAIN the facts about Netspend promotional prepaid debit cards which arrive in the mail, the second group of message board participants (like those on the first message board) did not understand how a promotional debit card could be rendered USELESS to anyone other than the person it was addressed to. As with the first group, when they didn't "get it, ” they refused any further information, and became unwilling to accept further continuation on the subject. Personally, I cannot comprehend how these feeble minded imbeciles can feverishly get STUCK on the conclusion that a Netspend card is the same thing as a traditional credit card? On top of that, the fact that they believe someone could perpetuate an attack on their identity with it. They literally talk before thinking and before getting the facts. They refused to grasp the concept that even IF there were a thief, he/she would have to load THEIR OWN MONEY on the card to use it.

Furthermore, Netspend does NOT have access to any of their money (bank accounts, credit cards, etc.) unless THEY decide to load their money on the Netspend card! It’s really odd to me that people can have so much to say when they have NO authority on the subject; as well as, remain absent minded to the posted Netspend facts/rules including how a new cardholder has to personally TELL NETSPEND the REMAINDER of their personal information to activate, have, and/or use the card that was received! Without all these steps, a Netspend card is completely useless! If the situation wasn't so sad and pathetic, it would be hilariously funny! These are the same types of characters that will shout to the world how ignorant everyone else is! Hopefully, someday, these people will see enough of these messages for the “factual” “truth” to finally break through the thick skull that holds their "wee-little brains."

Then, they can finally admit that Netspend did nothing illegal, immoral and/or wrong relating to anyone’s personal information which could jeopardize a person’s identity. Sadly, I don’t think these types of people will "ever" admit they are or were wrong. They would much rather go through life perpetuating a lie and slandering a company that never did anything to them other than mail them a generic “offer.” It would be really funny for those people to find out and realize that the ONLY potential for a lawsuit would be one “against” THEM-the ones “threatening to sue Netspend? Netspend could reasonably sue THEM for slander-they, on the other hand, have not been wronged in any way or had any damages!

Stupid is as stupid does. Even Forest Gump had more sense than these types of people. I just hope Netspend appreciates (and continues to appreciate) all their GOOD customers that take time out of their days (like I just did) and defend them repeatedly out of the goodness of our hearts. The loyal and good Netspend customers deserve to be treated with kindness and respect! THAT is what is MOST important to us, and what we actually CARE about. Then again, a little reward and/or incentive never hurt anyone. : p :)

Sincerely,
C. Ortiz
Michigan

We apologize for the problems you have experienced. Unfortunately, we do not have any promotions that offer this amount of money for opening account, or any type of credit line. It is possible that this may have been some form of scam, but we would like to research this for you. Please send your information to feedback@netspend.com and we will address this.

Again, we sincerely apologize for any inconvenience this has caused you. We hope the problems you have experienced will not bear any reflection on our company and the services we provide.

Thank you,

NetSpend

promo code c4868///net spend agent stating has offer with Comcast; wanting customer to prepay for Comcast servs with card over phone

my skylight account on line tells me i have a positive balance plus overdraft protection when i call the card i am -242 dollars in my account same result at atm when i did speak to a towel head he said all is well i do have money in my account but when asked why i couldnt get money out i got a unaudiable explanation with NO satisfaction or reasoning what so ever

For the past month I been going threw all kinds of issues. Now I am at my breaking point. I been using the last account number with them for the past 2 years. I had money put on my card and was wondering why it hasnt showed up. Me being patient I waited to days before I called. When I called they told me I have the wrong account number. Really. I said Ms I been using the same account number since it was given to me. They never sent me any of the information I requested. My online banking has not been reset. They are very rude. I dont know where my job found these from. They are the worst.

Another Netspend Nightmare, half of husbands pension was stolen out of his Netspend Account by being hacked, now we can't pay rent, getting total run around

Netspend has been a true blessing for me and my family, check out my current proof of payment.
http://www.mynetspendcard.com?uref=6953185084
I have no complaints.

I was a customer for three years. They blocked my account because they said they couldn't verify my address. So I got a check back for my remaining balance. I went to open an account with Paypal and they said they couldn't open an account because Netspend said I commited Fraud. I think the only solution is they have to pay. So once they start having to pay for their fraudulant behavior. If you can't truely proove that I comitted fraud I want some hard earned cash, yes I said cash for holding up my SSI for almost 3 weeks. It still says on my credit report That I comitted fraud with Netspend Well I think about 3 times the amount held back plus maybe 100 dollars a day till they correct this injustice. What ya think fair minded consumers. We'd be up to about 3, 000 by now. Any lawyers want to make some easy money. pasleyprints.mp@gmail.com The clock is still ticking. You watching Netspend, You know who I am. 67 year old vet.

Invaluable suggestions - Coincidentally if others are wanting a netSpend ACH Stop Payment Form, my boss edited a template version here https://goo.gl/nBVFHr

I'm sorry but I have never hear where you have to send your social and id and proof of address to activate a card reading all this makes me want to just get my money back all they should have is my address and my card number not all that how can I get my money back

hello my name is timothy davis social [protected], my card was stoling from my locker room at work, along with all my id my account was cleaned out I have not given no one permesion to use card so im asking for your help to get my money back I have direct deposit in was in amount of 324.00 and so change I talked to some one at netspend today and was tolk to send you this letter and that I will get new card in 7-to 10 days and I would be reinberst for stolen moneys. thank you for your time

NETSPEND DON'T CARE IF YOUR MAMA DIE ..that sad why people have to go through so much to get their money back...Netspend is not the card for no one... Iam experiencing problems with them now. .my tax refund was post to my card...soon as it posted they block my card ND cancelled it.. Talking bout suspicious activity... that a lie!l call them they said I called and say my card was stolen...really? Why would I call and say that on the day I get my refunds...it's been over a month and they still put ppl on the phone lying and hang up on me...the will not let me speak with a supervisor or fraud department... That bad business ...they keep telling me everything but when they gonna send my money back... Saying it under investigation with IRS...I called their bank ND the IRS ...the bank say netspend still holding my refund ND IRS say NETSPEND is lying they DNT have nothing to do with my account after they sent my refunds ...IRS say my refunds was sent to the taxpayers bank...I called them they say Netspend have my refunds...ND NETSPEND keep tell me they waiting on IRS... My question is for what? IRS say they must send my refunds back to the taxpayers bank so that the taxpayers bank can send me a paper check ND they netspend still holding my money like they trying to steal it...I been through hell ND BAC trying to get my earn tax refund...I hope no one experience this...NETSPEND do not care..the people work their must don't have no family because they sure DNT have Morse ...I can't wait until this night mare is over ...or which ever one of their racial customers service cancel and block my card feel my pain

This morning I spoke to an Andrew from the fraud dept. We were called by a James who claimed to work for Southern California Edison. He told us we needed to pay $792 or our electricity would be disconnected. We paid at the local MoneyGram Kiosk and later I received a call for an additional request of $750 deposit. When I refused to pay, I called Southern California Edison to complain. That is where I was told this was all a scam. I attempted to stop payment at MoneyGram and with NetSpend. Please it is important someone call me to immediately attempt to resolve this matter. It is difficult to get through your phone system since I am prompted for a net spend card number.

Mbldrs@aol.com
Sent from my iPhone

NETSPEND is the worst ever. I've been calling in a bout the block on my account for TWO days now and the problem has yet to be fix and from the looks of it it'll never be fix. I couldn't pay my sons daycare I couldn't get my sons medication all because of a BLOCK that NETSPEND places onto my account. Now did I request for thei black HELL no😡. I didn't ask NETSPEND to monitor my money l ask for an account to put MY MONEY. As I am typing I am on hold I hate calling NETSPENDS customer service department (15mins on hold) the Rep has yet to come back to the phone to say anything to me not ever to refresh her hold yet she will still be on a JOB(Not a good look for a customer rep that represents the company). I've requested for a manager there seems to be not one on SITE i asked for a Supervisor and it was like pulling teeth so I can only imagine what like getting this manager. All I want is MY MONEY. Me giving the company a rating would be a negative -0. You guys are horrible netspend

On Feb. 2 I was suppose to receive my income direct deposit with Netspend. Didn't receive refund due to the fact that I need to show proof of income. Ok understandable so I send in proof of income and was told it take 8 hours to process. Fine. So I'm patiently waiting call back two days later no one has received information and wasn't given a reference number the first time which they should given me one so I have to send information again and wait 8 more hours (getting very frustrated now) so decide to call back the next day still haven't took the block off my card and haven't received refund yet. I think Netspend is full of crap I recommended this card to a lot of people this year and regret that I did a mistake I will never make again. UNSATISFIED CUSTOMER

We apologize for the problems you experienced with our fees and service. Unfortunately, the fee will be charged for any ACH debit that is declined. We understand that this was not your error and we would be happy to assist you with this. Please send an email to feedback@netspend.com and we will address this issue.

Again, we sincerely apologize for any inconvenience this has caused you. We do hope the problems you have experienced will not bear any reflection on our company and the services we provide.

Thank you,
NetSpend Corporation

IM GOING THREW THE SAME THING THEY NEVER SENT ME MY AFFIDAVIT AND NEVER SENT IT I KEEP CALLING THEY FULL OF ### THEY LET GOOGLE TAKE MY MONEY 545.00 DOLLARS THEY TERRIBLE.

This just happened to me tonight. It was all the money I have in the world right now and my gas tank is empty. I have to wait until the morning to call them. I spoke with an agent earlier because I could not get into my account. I transferred everything to my savings so it couldn't be used and was going to withdraw everything tomorrow, however an hour later everything was gone and transferred user to user to a James Coleman who I've never even heard of. I can't get into my account again either because my user name/password/email has been changed. My email is ban_vaccines at yahoo if you are going to the media, you are welcome to contact me and I will be more than happy to go with you.

Well my story is identical to the ones above. Have had nstspend for 5 years4month and 13 days and never had a pblm but recently the same crap no check its now the 5th so im pasdu on my well everything my phone is next inline to be shut off..our life ins was a derct pay from my card my netflix was to exc. Exc but today is the fifth i have drs apts and copays to see them i have medication i must be on or i will die and no money from my diisabilty derect deposit yet when i called by the 3rd becuse that has happend before but tge YOU WILL GET YOU CASH 2 DAYS EARLER?no longer aplies...and the if you have over 500 set up with derect dep there was soposto be no service fee of 5 bucks i would. Have just payed the 5 bucks them idk what with my money, but seems to me they should not bill us for somthing thats there falt and then overdraft my account to get there fee..becuse thay could. What the hell is up with this bank they went to hell after all the years ive been a customer dont matter . Now tge rsp told me thay are closed weekends and holidays...WHAT?That has never been a pblm for years and now they have failled to hold up there side of the deal completly . Like the other lady said HELLO YOUR AN INTERNET BANK YOU HAVE NO DAYS TO CLOSE AND OPEN THE DOORS thats not what i agreed to at all none of it is...i just Need my ssd check or i may die without my meds and you know what if that happens then they are looking at a wrongfull death sute becuse my loved ones will sue netspind and thay will win...Lisa TMoreno

i had my refund direct deposited onto my netspend visa debit card and it was sent to them on april 9 2009 from internal revenue service and netspend hasnt posted it to my card and everytime i call i am only being directed back to internal revenue and being rushed off of the telephone.

I have been with netspend since 2007. Until this year I have never had any problems with them. In February 2012 a company from 3 years ago was able to withdrawl nearly $200 from my account then they add over draft charges to boot. After 3 days we finally got our money put back on the card from the company and the overdraft taken care of. Today netspend stated that we would get our VA dd and thenscrewed everyone by not doing so and not giving us a straight answer and this is memorial day weekend. Lots of people are missing out on the holiday, food and bills that needed to be taken care of and family graduation. ISm done with netspend there are other places to bank.

Do not under any circumstances use this company. I have been a customer of Netspend for several years without a problem until recently. I have done numerous transactions using my NetSpend Visa card, to pay for items won on EBay. I have an account with PayPal to pay for my purchases. When I tried to pay funds are supposed to be transfered from my NetSend card to PayPal. I was given a message that said "this card cannot be used for this transaction"! I immediately call NetSpend and was told that "our system is down, wait a few hours". Well needless to say, I am still waiting after several days. You will be put on hold for a very long time, and yes the customer srevice reps sound if they are reading from a script. Called their corporate headquarters and was told "someone will get back to me". I encourage EVERYONE who has been RIPPED OFF to contact the Attorney Generals Office of their state. It is not enough to complain amongst ourselves regarding the shady practices of this company. They have scammed Thousands and will continue to do so. I have read too many stories about customers who have direct deposited money just to have it vanish. Remember "Bernie Maddoff"!

hello, my name is patricia myers, the department of treasury sent my refund on june 12th, and they still have'nt posted it to my account.i had to fax my w-2 form, my 1040 form, my 5405 form, and before i faxed my 5405 form, they told me that after i faxed that they would deposit my money, well i faxed that then, they told me i had to fax my ultility bill, i thought they was a prepaid card company, i fill like i'm being integragated.i picked this prepaid card company, because after reading thru the terms and conditions, i thought they was alright, guess i was wrong, anyway, i faxed my ultility bill, and they still have'nt posted my refund to my account.my bill is do too.i don't understand really.the irs already did there job, i wish i never chose netspend for my tax refund, never again i won't recommend this company to noone, especially if there bills are do, and there relying on netspend to post there deposit.

THEY HANG UP ON THEIR CUSTOMERS AND BLAME PEOPLE FOR THINGS THAT THEY ARE RESPONSIBLE FOR. THEY SAY I HAVE CHARGE OFFS BUT IT WAS PAID AND I NEVER PAID ANYTHING I HAVE EVEN HAVE IT RECORDED.

We sincerely apologize for the unauthorized transaction on your account. Unfortunately, once a transaction is pending, we are unable to stop it. For this reason, we have an excellent dispute department that will assist you with getting the funds returned. Please contact us to open a claim, or log in to our website and click on the "Help” tab to begin this process.

Again, we sincerely apologize for any inconvenience this has caused you. We do hope the problems you have experienced will not bear any reflection on our company and the services we provide.

If there is anything else we can do to assist you, please do not hesitate to contact us via email or call customer service at 1-86-NetSpend [protected]).

We apologize that there were unauthorized transactions on your account. We definitely want to assist you with getting these funds back, but you will need to open a dispute claim for the transactions. Please contact our customer service at 1-86-NetSpend [protected]) or send us an email to customerservice@netspend.com.

Again, we truly apologize for the inconvenience caused and seek your patience and understanding on this matter. We assure you that it is always our objective to take care of our cardholders’ interests.

Thank you,
NetSpend Corporation

Dear SKYLIGHT FINANCIAL Staff . I Roger Vincent would like to have you to see if you could disconteaue the overdraft charges on my skylight one card account so I could find out how much my ARBY, s pay rowe deduchunes . ARBY, s restruant manamint has lowered my hours & day to wark .I, m only warking 3 day &3 hours a week &they lit me rebuild my hours to 4to 5 day &weeks to wark my regular warking time . I would like you to send me feed back this thuresday to find out how much I, m making on my ARBY, s warking pay rowe. I would like to see if you could take off the cobra incerance cost off my pay rowe account so I could find out how munch income I, m gitting from ARBY

i agree... I am on the phone right now with the company due to a ATM malfunction... and Skylight took the money off of my card and NOTHING dispensed from the ATM. They are being very rude in regards to trying to handle the matter. I literally just got laughed at by a customer service guy that thought it was pretty funny that I am waiting this long for them to handle the matter. Then the manager got on the phone and laughed... what type of company is this? They have children handling customer service... IT ALMOST SOUNDS LIKE CHILD LABOR! They have NO IDEA whats going on. Its Sad and VERY unprofessional.

The customer service does stink, but what is bugging me is the lady with the tax credit info. OMG that's very annoying. When all i wanna do is check my balance...and i gotta listen too that dumb S*&^... AGAIN! Grrrrrr

This company is nothing more than an internet identity theft company!...They walk a VERY fine line...Just enough to appear legit...They WILL get around to stealing your money and identity...sometimes sooner...sometimes later...BUT IT WILL HAPPEN...make no mistake.. it will happen! PLEASE do not fall for any of the false promises and scams...you will be so sorry if you do...We all know what con artists are right?...Well...Welcome to Netspend The BIGGEST ones of them all'

We apologize for the problems you experienced regarding the unauthorized charges on your account and with your dispute. We would like to look into this for you, as this level of service is unacceptable. Please send your information to feedback@netspend.com and we will see what we can do and address any issues.

Again, we sincerely apologize for any inconvenience this has caused you. We do hope the problems you have experienced will not bear any reflection on our company and the services we provide.

If there is anything else we can do to assist you, please do not hesitate to contact us via email or call customer service at 1-86-NetSpend [protected]).

Thank you,
NetSpend Corp.

I have had over $900 in unauthorized charges taken out of my card and have had -0- luck in getting these back. They have no security features on their cards to protect their customers from, oh - 8 consecutive payments to Itunes in the span of 30 minutes. I followed everything that I was supposed to and I still didn't get my money back. Buyer beware - there is no protection over your money!

Warning to everyone who uses this company for direct deposit! I had fraudulant charges on my account from the UK (almost $500) and after 2 months of trying to get a statement from these idiots to dispute the charges, I still have yet to receive one. Mail, fax, ect I can't ever get one from them! I also lost my online access because the fraudulant card was cancelled. Everytime I call they promise to send me one, I never get it. My hands are tied, I can't even file a police report without the paperwork they refuse to send me. Do yourself a favor and destroy any card you have with them and deal with a real bank!