SUBMIT A COMPLAINT

Elavon Complaints & Reviews

Elavon / Still billing on my closed account with them

Hu
Jul 19, 2016

Started to open an account for my business. Was promised great rates and they would pay for my buyout from the company I have my POS machine from because this is better using a vurtual machine. Never got the software they promised just a swipe card plate for the old hand visa and...

Elavon / Withholding funds/ risk management has no idea why they should not screw over merchants

Ch
Apr 26, 2016

WE HAD 10 CHAR BACKS. 8 OUT OF 10 WAS REVERSED BACK TO OUR ACCOUNT . RISK MANAGEMENT HELD THE FUNDS SAYING ILLEGAL ACTIVITY . ONCE ELAVON RELEASED THE FUNDS THEY WERE SUPPOSED TO RELEASE THE FUNDS IF WE WERE FOUND TO BE CORRECT IN OUT DEALINGS. we had submitted all documentation and...

Elavon / Would never want to do business with them

Sm
Oct 05, 2012

I have had a merchant service account for many years…decided to switch to Elevon as it was advertized in the Costco magazine. I took them more than a month so not even be able to set up the account. There was rarely any live person to speak to. I was on a call for 1 hour and still...

Elavon / Fees! Fees! fees!

Or
Jun 05, 2012

Rip-off ###! Everytime I turn around my rates are jacked and/or some stupid fee is added. I closed the account in April 2012. In June 2012 I get another charge for a "Card Association Fee" which was NEVER charged before. They say it should have been charged to my account but they forgot!...

Elavon / Credit card markups

We
Sep 22, 2011

I see nowhere on Elavon’s website to complain about this matter: For the last 23 years I have charged items to my credit cards at the prevailing exchange rates. I was shocked, to say the least, when Novotel Paddington, UK charged my credit card at a huge 3.5% markup. I pointed out the...

Elavon / Stole 100k from my account

El
Jul 22, 2011

This company stole 100k from me and my company on July 11th 2011. I have been asking them why since that date and have not revieved anything in writing. I have spoken to Lisa Yaple, Jay Smith, Bernie Deckys, all managers that deal with Elavon and work for Costco, Coscto is the one that...

Elavon / Broken Contract

Lj
Jul 14, 2011

Elavon Complaints - Merchant Processing Services I did read my contract says must comply with pci not a word about a web site Your contract is not clear and neither was the person that signed me up. where to sign up for pci. charged extra 30.00per month for not knowing how to comply did...

Elavon / customer service/theft

Do

I dont know where to start, I have been in business for more than 20 years and never have I seen such poor customer service, from being on hold for over 1 1/2 hours on average to the rude way you are treated when you finally do get through to someone. On top of all this i have had a hell of a...

Elavon / Scam

Ba

Count me among the pissed-off masses of Elavon/Ladco Leasing and their unbridled greed. I never got a copy of what I signed, not from the sales rep, nor from Elavon despite 3 requests. Ladco said there would be a $5 fee. They have been billing my account $42.02 every month for so-called...

Elavon / Inappropriate Charges

2t

We closed our business on May 15. On July 2nd, we saw a charge of $20 from Elavon for June (no transactions at all). So, we called them and found out that it was the "minimum charge". OK, we didn't pay attention to the fine lines, our fault. We asked them to close the account right...

Elavon / CUSTOMER SERVICE

Gr

I am a Canadian customer of Elavon's (4 yrs), have had no problems to date, but today I phoned them to get some questions answered, and I have been on hold now for over an hour without ever speaking to a live person yet. In the meantime I also tried faxing them, but their fax would...

Elavon / ilegal increase on rates

Ca

We signed with Tangerine / Elavon for our credit card transactions. To get us from using Moneris they gave us a 1.61% for all credit card. Five months later they unilaterally increased the rates more than 50%. We have tried to get to rectify the situation since January with no avail. We...

Elavon / Stole my money

El

Elavon sucks I recently had them close my account "for security reasons" they stole over $4000 and will not return calls nor give me any reasons. They have my bank account overdrawn and hit me with about $250 in service charges. Their "security department" cannot be contacted directly, I...

Elavon / fees and thievery

Ho

Elavon is the company that works as a satellite company to my merchant service provider. I have no idea what they do. They charged us PCI Fees without notice and even after numerous calls, faxes, internet applications on our part to meet their criterial for becoming PCI compliant they...

Elavon / Merchant Processing Services

57

We signed up with and started processing with Tangarine Payment Solutions in October 2009. They had given us a rate of 1.61% plus some various charges for different cards but netted out to approx 1.8%, still a better deal than previous. Our rate for November still stayed @ 1.8% but in the...

Elavon / Fruad/Theft

Va

Elavon SUCKS!!! Still in February 2010 I have tried cancelling this account for 5 months and each monthe still took out thed $20 charge, , I called & called they were supposwed to send me a fax.. NOPE and with this I was told I need to call back in 6 days to see if they had received it, ...

Elavon / Company engages in fraud

Do

Elavon took thousands of dollars out of the accounts of our customers without our authorization. Originally when we contacted them we assumed they made an honest mistake. After talking to them for hours, and with their unwillingness to fix the problem they caused, it became clear Elavon is a...

Elavon / they steal money

Bp

Elavon, formerly known as Nova Information Systems, partner with Costco and is a subsidiary of US Bank. Watch out what they would do to your credit card processing account. 1) They used no-exist excuses to hold your money in the credit card processing account. 2) Suspend processing account...