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Replied
11/18-11/19-11/20-11/21
Net spend allowed a scammer to change my password, more of my information. I was told by the automated system that none of my log in information was correct nor my address. When I noticed something was wrong with account I contacted customer service immediately. Since I've been told, my account is blocked. I filled a dispute, bit I have also been locked out of my account so I can't view anything. They have given me different account balances, hung up on me numerous times and a few of their reps would not give me any information on my account. I answered all of the verification questions over a three day period, But a total stranger is allowed to go in and change my information and steal money. I can remember times when Net Spend would block my account over a mere $2.00, so how does a person get away with this. I am aware that they are still investigating bot I don't trust their investigations because this is not the first time that this has happened. I have been with this bank since 2015. So why would I do this now? This bank cannot be trusted. I have also been told I cannot get another account with Net spend, as if I would want one.
Claimed loss: 2300
Desired outcome: I want my money refunded and to get as far from this bank as I can get!
This complaint has been resolved automatically due to user's inactivity.
This just happened to me starting in October. I got a notice that something was wrong with my account, and when I logged in I couldn't, it kept on saying wrong password. I contacted Customer service, and she had be change my log in name so that I can change my password. When I get back in all my money was gone. Called Customer Service again, cancelled my card, and ordered a new one. I went to transfer some money from my main account, it wouldn't let me deposit money in the account. I contacted again, and my account was locked and no one was able to unlock it. They had be send verification documents to them and it took three times for them to approve, only to have them transfer me to risk management to confirm the documentation only to be told that I had the wrong department and transferred me to Customer service. I spent the entire week trying to unlock my account, because I had another direct deposit. The first incident happened two days after my direct deposit. Two days before my direct deposit my account was finally unblocked, but I still didn't have to debit card. Sunday night my direct deposit came in, and the next morning I couldn't log in again and had to got through the same thing. When I got into my account, once again, my account was emptied, less than 12 hours after my deposit. They again cancelled my card, but the bad thing is they transferred the entire amount of my main account to this account the transferred all the money from both accounts. I kept on asking them how this was happening. I couldn't even get into my account without going through a stage one security clearance. The transactions that happened didn't even involve my card, it was through what was called a push debit card transaction that was initiated through Netspend and Pathward bank, using a debit card that I have never heard of. Both times. They charged a push notification fee, and a confirmation fee. These people knew when I received a direct deposit, used a third party debit card that was netspend and the bank both approved the withdrawal, had a confirmation number and was still able to take out all my money. Then the day before i was to get my Social Security deposit, the closed my account, didn't even tell me, and I was locked out of my account. I called customer service and was told that I was a secuirty risk, and that my money would be refunded by check in the next ten days. I have already had to go two to three weeks without my money, now I had to wait two more. I am still contacting Social Security to have the write me a social security paper check which will take a week or two. I also have to find another bank for my direct deposits. I have an employment check twice a month and my social security check once a month. Right now I have $2700 in funds tied up and waiting to get. I have been with Netspend since 2006, and haven't had any problems until this year. Happy Holidays and Merry Christmas, because it's not going to be a nice one for me.