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Yesterday I was watching a tv show and my girlfriend living in a different city from me, 8hrs away to be exact. We call on the phone to watch shows/movies together, basically pretending we are together while watching something. We were watching an episode and it played fine then the next episode it kicked me out saying that i need to either buy an entirely new account or try to reconnect with the main household account. We shared the Netflix account with my family for like idk 15+ years, the dvd mail order days? We have like 4-5 different profiles and I have one of them. So when I tried to reconnect to it or even used the travel option it still did not work. I live in a different city from my family as well. Nothing was working for me. I absolutely am appalled and can’t believe that “Netflix” went with this “new update” So for now I’m no longer a customer or supporting you guys at all. After being a loyal customer for many many years you guys pull this crap and took away the one thing that me and my girlfriend enjoyed doing. YOU took that away from us and I just can’t believe this at all. I don’t want any money, I don’t want a refund. The only thing i want is to be able to watch shows with my girlfriend again. Well thankfully there are plenty of other streaming services and we are happily able to watch without having to link to a main account or some other BS like that. I hope you are happy at the fact you ruined something that we enjoyed.
Desired outcome: I want a response and no refund.
Hate to break it to you, but you're the reason they did this. Netflix has always been intended to be used in a single household (as per their TOS), and because of account sharing they changed the system to keep track of where the account is being watched. You can still continue watching Netflix with your girlfriend or family, but you'll just need to buy an extra member slot for the account for an additional fee (or get a 2nd subscription).