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Netflix Complaints 1418

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5:29 pm EST
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Netflix beware gift subscriptions

I tried to canceled a gift subscription five minutes after I made it and Netflix said it was not possible! WARNING if you give someone a gift subscription... even at $167 a year... then the person you give the gift will still have to provide Netflix a credit card. This is not how I want to give gifts!

I am sure lots of people will not redeem these gift subscriptions because they will get to the screen which asks for a credit card.

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C. Camp
Cape Coral, US
Jun 17, 2011 10:55 pm EDT

EXACTLY!

A gift is a gift and should be "fun" for the recipient..

My mother was so happy to be able to give me a subscription
for my Birthday, she is 80 years old and I accepted it just
to make her happy..

AND...

NETFLIX BLEW IT!

Will never, EVER visit their site or use their products again..
Bank on it..

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Don Jester
New Bern, US
Dec 14, 2010 2:40 pm EST
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laurajh is right ! I am sure the folks who gave me a Netflix gift subscription did not know that I would be asked for a credit card (and a lot of other personal information), I don't think they would have used that as a gift if they had. I will never give Netflix as a gift, now that I know about that policy. I would consider it a bit embarrassing at a personal level for the person I had given the gift to, to think that I had given them a gift with strings attached. What sort of gift would one find under a tree on Christmas morning which would require personal info and a credit card?

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Don Jester
New Bern, US
Dec 14, 2010 2:32 pm EST
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I encountered the same thing ! They want all of my info- Credit Card Number, Home Address, Date of Birth, Telephone number, etc. The gift subscription, which is ONLINE ONLY, which friends paid nearly $100. for, as a Christmas Gift, is unusable to me, I don't even have a credit card ! I used to, but found too many charges appearing from companies like this, as shown in their fine print on the (must agree to) terms page, which basically says "we can charge your card for anything we want, anytime we want, without proof of anything." I also object to the automatic renewal clause. Tell me it is going to run out, and then I will decide whether to renew or not. The importance, incidentally, of my gift subscription being ONLINE ONLY is that their statement when I spoke with them on the phone, of : We are shipping product out to you, and need some security for that product, is not true. If you don't mind hidden fees, automatic renewals that you cannot get out of, etc., then fine, be my guest, but I will not do business with anyone with those policies.

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The Ceej
Manchster, GB
Jun 14, 2010 11:28 am EDT

Yep. I didn't redeem mine. I asked the one man who runs Netflix out of his basement for his credit card information and he said he wasn't going to give it to me.

"Why not?" I asked, "I'm not going to run it. I just need to keep it on file in the unlikely event you cause a liability."
"There is no legitimate reason for you to have my credit card."
"Think about that." *Click*

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9:02 pm EDT
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Netflix deception

Do not give someone a neflix gift subscription! They will continue charging your account even after the recipient's subscription is up! In the very fine print they tell you that the recipient must cancel. That they have received a notice.. Not you the buyer. I'm so angry that they would only give me 1 month's credit for months of charges. They didn't even want my business badly enough to try to keep me from canceling my own membership. Very disappointing. I hope red box puts them out of business.

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Don Jester
New Bern, US
Dec 14, 2010 2:44 pm EST
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knbsmith is right. I just received a netflix online subscription as a gift, and I will probably not even redeem it, now that I know their policies on it.

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7:03 pm EDT
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Netflix fraudsters

I'm writing about netflx I want to know why they ask for credit card and I don't have one. And why do they offer a free trail and its hard to get.They say its free but its not they ask for a credit card. If its free why do they do that for.Is it for the policy for them to lie and say that its free and its not.They put it on TV and its not what they say.There is no fee or late fees or any thing but its just when they ask for a credit card thats my question.

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jordy21410
, US
Jan 05, 2011 9:44 pm EST

umm are you serious? lmao!

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ethansmama08
amherst, US
Nov 18, 2009 11:39 am EST

i get netflix and they asked for your credit card just incase you dont return, DUH common sence! they will only charge you if you dont cancel before the free trial is up.

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pataylor1953
, US
Oct 09, 2009 10:18 pm EDT

You must be like what, 6 years old. Anytime you rent anything you must give a credit card. Whether it's a car, hotel room, equipment at Home Depot or Netflix movies. Just in case you don't return it.
Pete

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3:00 pm EDT
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Netflix people are strange.

I've had netflix for 3+ years, and aside from a couple of cracked discs, which were quickly replaced, i've never had a problem. And i'm talking about 100's of discs. I really don't understand who has so much time on their hands to just vent and vent and vent, over nothing! My god, people are complaining about damage to their dvd players, billing snafus - can you tell me one company you use that never has a glitch? And where do you work that's so wonderful? And yes, you need to cancel your subscription or yes you will be billed. Duh. Maybe the whole concept is just too difficult for some to grasp.

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John Q. Doe
Danbury, US
Mar 22, 2010 11:21 am EDT

Work for Netflix, do ya? There are literally thousands and thousands of similar complaints posted online so you'll have little luck convincing anyone about how perfect your experience has been. Personally, the only problem I ever have is unplayable DVDs (about 20% of the time) but I don't doubt for a second all of the other complaints posted here and elsewhere.

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8:04 pm EDT
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Netflix will not refund money on cancelled order

On August 3rd I ordered a Roku Netflix player. On August 4th, I found a cheaper solution with the Playon software and called to cancel my order with Roku. They said the order had already shipped. True, they had gotten a shipping number from Fedex, but the product had not yet been picked up by Fedex. The Roku rep suggested I call Fedex and cancel the pickup. I did and got a confirmation number from Fedex. Bottom line - the product never left the Roku premises. I sent two requests via their website email requesting my refund - no response. I have called 4 times (customer service in India). Each time I was assured that the problem was being expedited to their shipping to verify they still had the product. On each occasion, I was told that I would receive a response from them in 2 business days, 3 business days, 5 business days, etc. None of that ever happened. On the first and subsequent calls I provided them with the Fedex tracking number and cancellation confirmation number so they could see for themselves that the product was never picked up. That wasn't good enough. They had to receive confirmation from "shipping".

Don't do business with these people. They are either dishonest or completely incompetent - probably both.

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snarkyparker
Baltimore, US
Feb 22, 2010 1:25 pm EST

Purchased my Roku player on 12/27/09, retuned it on 1/15 at my own expense. They received it on 1/22. After numerous calls they keep saying that my account will be credited. People there make promises and are polite, but I am still out 109.98.
Sorry I didn't check this website first. Do not attempt buy anything from this company! Chris Hacker

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Tiredofthieves
Las Vegas, US
Dec 09, 2009 5:16 pm EST

Terrible company, shipping is chaos, and customer service is a joke! I don't even think Americans own this company. They are stealing from American consumers on one end, and exploiting Indians on the other.

I don't know if my box works or not. It's been more than two weeks, no one seems to know where it is, and their warehouse is directly across from Las Vegas, Nevada, in California. (How long does it take to the East Coast? Three months?)

Once they get your money, this company could care less about you! I just feel sorry for the people that they are exploiting in some boiler-room somewhere, getting screamed at in a language thay don't even speak well. If someone stole a $100 from your wallet, they would go to jail, wouldn't they? This is just a legal way to steal.

You've been warned!

Pay a little extra, and get another Netflix streamer. I wish I had!

Happy Holidays to all:-)

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J.A.F
Macon, US
Nov 04, 2009 3:27 pm EST

THE FIRST ROBU WORKED FINE AFTER 6 MONTHS PROBLEM STARTED I CALLED ROKU AND TOLD THEM THE MOVIE FROM NETFLIX WOULD ONLY PLAY FOR A FEW MINUTES THEN THE ROKU WOULD REBOOT AND START AGAIN THEY KEPT TELLING ME NOTHING WAS WRONG WITH UNIT SO I HAD MY SON BRING HIS XBOX AND THE MOVIE WORKED FINE SO I ORDERED A NEW ROKU AND HAVE HAD NO PROBLEMS WITH IT NOW I HAVE TWO ROKU ONE WORKS AND ONE DONT ROKU REFUSES TO LET ME SEND THE OLD ONE BACK FOR FEPAIR AS THEY KEEP TELLING ME THERE IS NOTHING WRONG WITH IT THAT MY DSL SPEED WAS TO SLOW AND I KEEP TELLING THEM THE NEW ONE WORKS SO WHY DONT THE OLD ONE WORK OF COURSE THESE PEOPLE ARE IN INDA AND DONT SPEAK ENGLISH VERY GOOD I HAVE SENT SEVERAL EMAILS TO THEM AND THEY WILL NOT RESPOND
I JUST SENT A NEW EMAIL TO THEM AND WILL SEE IF I GET AN ANSWER?

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john yonnotti
Sun City, US
Nov 02, 2009 2:06 pm EST

I am having the same exact problem. Is there an answer to get money back?

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7:12 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 07/22/09 my bank account was debited $9.73. I have been unemployed since December, 2008. Would you please cancel my membership and also please credit my Visa card # [protected] for the $9.73 that was made on 07/22/09. Thanks in advance for your help. Yours truly. Gerald McCurry email [protected]@sbcglobal.net

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9:28 pm EDT
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Netflix unreasonable wait time for new (and not so new) releases

Why is there such a long wait for new releases for netflix? Don't you think that since they are automatically being paid every month by charging our credit cards that they should have enough copies of these dvds to go around? I wait months for new releases that i could rent elsewhere and ppv - - - but i think cable costs plus $18 a month for netflix fees is enough to pay out already - don't you think? Why is there such an incredibly unreasonable wait time for this? The first 10 to 12 dvds in my queue are waiting. . . And waiting and waiting. Just get enough dvds for your customers. You've got millions of customers - why no product?

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Reviewer17056
,
Aug 23, 2015 9:37 am EDT

True Justice With Steven Seagal Season 2 ...OLD STUFF why cant Customers get this out of Netflex after They had SEASON 1...?

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barbara abramson
Lutherville, US
Mar 24, 2013 5:34 pm EDT
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My DV of Argo would not play. I tried it numerous times. Please mail me one which works.

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Clifton Callahan
Irvine, US
Aug 05, 2012 6:56 am EDT

didnt order but i have a reoccurring bill on my credit card which I did not order!

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ronda hamilton
Cedar Rapids, US
May 01, 2012 9:06 am EDT

i can not log on to netflix. internal error, what is that all about

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Sally Morris
Barnardsville, US
Feb 15, 2012 6:35 pm EST
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Please cancel my subscription

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ringed
Hamilton, US
Dec 25, 2011 7:18 pm EST
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Unauthorized charge to my debit card

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cyndy bartel
New Castle, US
Dec 15, 2011 5:01 pm EST

unauthorized charge

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jimjr32
Louisville, US
Oct 25, 2011 1:11 am EDT

my account clearly shows a payment to netflex, yet they still cancel my subscription. wtf?

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john e. robinson
walla walla, US
Aug 30, 2011 6:14 am EDT

easy to join .how do i cancell? in netflex. 8.68 per month from jrobinson453@gmail.com

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Rocco A. Abbondandolo
, US
Aug 06, 2011 5:18 pm EDT
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Credit card still being charged after cabcelling membership

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4:25 pm EDT
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Netflix mastercard debit

To rent these movies bye mail, the will send you out three movies at a time. Unlimted number of times for a fee of $8.99 per month from your debit bank card. Well mine is $781.96 for one month.

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Update by Lori Chase
Jul 27, 2009 4:38 pm EDT

MY COMPLAINT IS TO PAY FOR SEVICE OF RENTING THREE MOVIES PER MONTH IS ONLY EIGHT DALLORS AND NINETY NIE CENTS PER MONTH JUMP TO SEVEN HUNDRED AND EIGHTY ONE CENTS ONE MONTH FROM YOUR DEBIT BANK CARD.

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Jeffrey R.
, US
Dec 25, 2011 2:15 pm EST

I have had netflix (online)for the past few months and it seems every movie i search for (new or old)is not available. At first I thougt I was limited because the first 30 days were free but even after paying my subscription I realized the selection was severely limited. I have searched for movies from 2008 that still are not available. The selection reminds me of the $5.00 movie basket at Wal Mart...limited and nothing that interests me.

Increase your online selection.

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nrtflix.com
Avondale, US
Sep 18, 2010 11:29 am EDT

You have been taking monthly charges from my bank account for something I know nothing about. Please stop. Please refund all charges back to my account and tell me who opened this accounnt and when it was opened and what it is for.

My E-Mail is: BLHaltom@G-mail.

I expect to hear from you immediately with the requested information and
confirmation of the refund.

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Ruthann Brafford
Alexis, US
Aug 05, 2013 1:37 pm EDT

I took a trial online for Netflix on June 14 and I June 20th I email them and cancelled the account. Reason being is their movies are not that recent. Yet they claim they have newer movies. I went through the list and that is not so.
On July 11, they took $8, 53 out of my bank account. I am retired and live on a very tight budget. It cause my bank account to go over, the bank paid them and charged me $34.00.
After much to do, I finally got a real person on the phone. They told me they would charge back the amount to bank and they bank would take the fee off. I called my bank (I am not that stupid, to believe that one), it of course is not true and now I am out a total of $42.53. This is so frustrating. I kept all of the emails from them and me for proof. they are in my Gmail account, not on my computer, if you contact me, I can send them to you.
Ruthann Brafford ruthiebraff67@gmaiil.com

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Mackenzie Kenzie Murawski
, US
Aug 22, 2016 6:48 am EDT

The shows i want and search for are not on but they were on your app before

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Pjemerson
Chattanooga, US
Jul 22, 2016 6:04 am EDT
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Most of the DVDs I order from Netflix are unplayable. They are damaged and glitchy. Part of the way through watching the movies, they mess up and I have to send them back. This ruins the movie experience, especially when you watch almost the whole thing, then it messes up during the ending. I notify them of the damaged ones, but It keeps happening. Once, I sent a movie back with a request to receive another one of the same title and the 2nd one was damaged too. I wish they had a better screening process. The way the site is set up, there is no way to send a hand-typed message to ask them about it. I really like the price for the service, prompt deliveries, variety of selections and the instant movies; however their practice of sending so many damaged movies is unacceptable.

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Juan gonzales2
Silver city, US
Jul 22, 2016 6:04 am EDT

You put chowder on netflix, but not marvelous misadventures of flapjack. That show is like the best show ever! You should put it on there...

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limelikegreen
, US
Jul 22, 2016 6:04 am EDT

Repeatedly tried to watch Dexter on Netflix for a while until episode 4 season 1 had problems with video, it would become scrambled and broken. I reported it multiple times through the automated system, but when it wasn't resolved within a week I tried to find direct e-mail contact with no luck. Eventually the series was taken off. I was not happy.

Now I'm trying to watch Battle Star Galactica episode 1 season 1, but it only plays the first 7 or so minutes of the show. I reported it again, and saw that others are having the exact same problem, so it's not isolated to me. It has been 3+ weeks and still nothing. I will cancel my service shortly as I'm not going to pay a larger price for such unsatisfactory service.

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Fox3
Clarkston, US
Jul 22, 2016 6:04 am EDT

I have been a paying customer of Netflix for almost a year now, the streaming ONLY side of their ill advised business model. I can simply NOT tell you how many damn times a movie in my list of shows I want to watch, ...which is listed as "availible" suddenly changes to "UN-availible". I realize these screw-ups need to make money, especially after last years BUNGLED attempt to make EVERYBODY pay DOUBLE what they were paying.
But continuously taking movies the ### make availible to the "Streaming Customers", ..and telling you all of a sudden with NO warning I might add, ..that NOW YOUR GONNA HAVE TO JOIN THE DVD'S BY MAIL OPTION AND PAY MORE, ...Well, I am soooooooo sick of their policies and assinine practices, ...that I have CANCELED my account!
If all you do, ...is play the "Bait and switch game", ..then you cant POSSIBLY be a decent company, ..and I seriously can not wait till all these articles I read that Netcrap cannot continue without charging more and more and more, ..FINALLY come true. THis is a FAILED COMPANY! These people are NOTHING BUT CHEATS, plain and simple folks!

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Fox3
Clarkston, US
Jul 22, 2016 6:04 am EDT

I am soooo sick of Netflix taking shows off my list of shows to watch, and moving them over to the, "Pay us more for DVD's by mail side". THese people emply "bait and switch" to get you to pay more, as they cannot make money simply being honest can they?

"Bait and Switch" is a horrible tactic, and all it did is make me CANCEL my paid subscription.

If you can not make money offering a DECENT service, with STRAIGHT FORWARD RULES? You dont deserve to BE in business, cant wait to hear you went the way of the dinosaur. It will SERIOUSLY make me wet my pants LAUGHING!

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Sarah8816
Calgary, CA
Jul 22, 2016 6:04 am EDT

You have gotten two of my favorite movies, Repo the Genetic Opera and Nightmare Before Christmas. I was fine with that, I could deal with it and suck it up. But then you got rid of Doctor Who now that's where I was extremely disappointed. I learned to deal with it. But today I went to go watch New Girl and it wasn't there. What's the deal with getting rid of all the good things. I understand you might be needing room for other shows but most of the new stuff you put on is not interesting. The only thing you can make any worse if you got rid of Sherlock. I would really be grateful if you would put my shows back on.

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10:48 am EST
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Netflix no customer service

Having read many of the complaints here and several rebuttals by those with blinders on, I am compelled to register my own report.

I came here to tell of how I have been a loyal customer of Netflix for over three years. During that time, I had grown accustomed to many of their poor practices. I could never say that I was totally satisfied, but, at least in the beginning, they usually pacified my complaints with some amount of customer service. For instance, at least once per year, we would go through a spell were it took an unacceptable amount of time to receive movies ordered or the wrong title would arrive. Until this past year, when I complained, they would credit part of my monthly membership fee and apologize.

Now, I may be the exception, but I signed up for Netflix because it allowed me to receive far more movies at a much lower net price than if I had continued at the video store I used to us. Ninty percent of the time when I receive a movie, I watch it that night and return it the next day...sometimes, I am even able to watch a movie as soon as the mail arrives and get it back to the post office that evening before the last mail pick up. The point is, I expect to get my monies worth.

I say that because recently, while reading some of the legal mumbo jumbo on their site, I read where if they have a customer like me and one that only orders one or two titles, they will send a movie (say a new release) to the one with only a few titles in their queue before someone like me with 60 or 70 titles despite my having had the title in the queue longer or having been a customer longer. That explained why I often times have several movies with long waits. I felt that is a poor policy.

Between that and the issues with delayed delivery dates (some due to mail, some due to Netflix shipping a title from the other end of the country), I searched and wrote the President of the company in California (never received a reply). Like so many others here at Rip-Off.com, I am frustrated, also, by the lack of means to communicate with Netflix. Undoubtedly, this is because they received so many complaints when their website did allow you to email a complaint or comment. (Yes, their site had this feature when I first became a member.)

THE LAST STRAW...

Things had settled down since the last instance of delays and mis-shipments in September of 2008 and I thought everything would be OK for a few more months when all of a sudden around Christmas time (I'm a teacher), I wasn't getting half the movies I was expecting as per the site. As usual, I filed a report with them stating I never received the movie...first one, then another. Over the two weeks, I received maybe two movies. My son received each of his at the same address. One movie, Hancock, was supposedly shipped twice...neither made it to me!

The result, my account put on hold. I called and all they could do was tell me I was considered a high risk address and would have to go get a secure address (ie. post office box or box at a pack n' ship store). I'm sorry, but I am the CUSTOMER. If Netflix is having trouble getting their merchandise to someone, it is THEIR RESPONSIBILITY to find out why, not the CUSTOMER'S! Maybe they should consider sending movies certified mail or by some other means if the post office is losing shipments. Track the mail for awhile and see what's happening. They are the BUSINESS. NEVER, EVER, should any business make the customer feel like it is THEIR FAULT.

Of course, we all know, no one is taught properly about customer service these days...that is why so many businesses fail. The customer may not always be right, but that old adage means that good customer service means you treat them as though they are right because you VALUE THEIR BUSINESS. Netflix does not value our patronage at all and sooner than later, they will go out of business because someone will come along and provide the same products for the same price and provide MUCH BETTER SERVICE.

The end result of my recent experience...I canceled the membership and demanded a refund for the current month as it had just started! I'm not holding my breathe. In fact, I wonder now if this wasn't orchestrated by Netflix because I had complained so often and sent a letter to their president...I guess it doesn't matter as it is behind me. There are too many other options for me to worry about a company that probably won't be in business in another year or two.

For those of you with blinders still on, I hope you continue to get the level of satisfaction you think you are enjoying and that no problems ever arise for you. However, before rebutting my comments as you have others, consider that you are not necessarily indicative of the norm. And, yes, I realize that my situation may not be the same as yours...that is why I give so much detail. I trust those who read this will use the information however they see fit. Just be cautious.

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Dannie Dee
, US
Jul 11, 2016 11:21 am EDT

I have not been able to get Netflix movies to load for several days.
I have not been able to get help with the problem either with their online
"chat" or any other way. What can I do now?

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Mary Conway
, US
Jun 04, 2016 11:11 pm EDT

Netflix lies to customers like when they stopped Saturday shipping, they had the nerve to tell me that Saturday shipping was a trial thing they were trying out and decided it wasn't working so they stopped it, well I had been a customer for eight years and that's not a trial that's a routine, I had always had my movies shipped on any day that the mail ran which includes Saturday's, they had a Hub in Nashville and it took only one day to ship to me and one day to return. Now it's over a week before I get one movie and as many days before they claim they got it back. I would up my plan to as many as three or four out at a time, but with this slow service and Netflix loving to blame the U.S. postal service, which I know is bull not only won't pay for a bigger plan I will cancel with them as soon as possible. I'm also tired of waiting for series and movies to come up from that slow as molasses saved list. If you don't have it then don't act as if you do. Just because it appears on a list doesn't mean a thing, shipping the movies to customers is what tells if you're keeping your promise not sticking something on a list.

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oscarjustoscar
, US
Nov 10, 2014 5:28 pm EST
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I am thankful to you folks for sharing your experiences as a Netflix customer.
I just recently decided to try them out by excepting their 30 day free trial which was a big red flag.
Things went badly right from the start, by the end of the second movie I watched, I was experiencing performance issue.
So for a week I could not get the site to deliver, I eliminated the equipment question, there was none.
I finally called Netflix at which point I got a very nice Guy who reset something on their side and that delivered two more movies.
After this the Original problem returned and I again called customer service.
I got someone on the other end of the phone that I couldn't understand, so I hang up and tried again two days later.
I got a customer service rep on the phone who could not care less what my issues were, she just said you are not happy, no problem we will cancel your subscription and abruptly hang up.
I agree that this attitude will eventually lead to their downfall if they don't correct themselves presently.
I for one will never again try to do business with Netflix.
Respectfully: O.R

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PrimaTX
Spring, US
Jan 21, 2014 11:08 pm EST
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I've personally been managing a company Netflix account for 15 months. This is a senior living facility and we schedule 4 movies a week for them. They've had the account for over 3 years and all was going well with them until just before Christmas 2013. I have NEVER had a problem with their customer service before, whether it's damaged DVD's, DVD's that didn't arrive etc etc. They have always appeased me by shipping out the next disc or a replacement etc even if it gave us more discs than our 4 at a time allowed. But since Dec 2013, something has changed. Movies are being shipped from different unauthorised profiles, movies are being shipped but not arriving..and then I'm asked to rate the movie, which means it's already back on their shelf and I didn't even get it..3 times in one month! Each time this has happened since Dec 2013, I have to say, Netflix customer service..as always, has done the right thing and appeased me..until last night!

I got the coldest and rudest agent I've ever spoken to. She was so adamant that everything all of a sudden is my fault, the postman's fault..everyone's fault but theirs. It was the first time I ever had to choose #4 on my phone for "disatisfied".

Tonight I had reason to call them again. I thought maybe I just got unlucky for once and had a girl who had a bad hair day..not so! Cheery Chris started off fine, but then he started doing the same thing. Everything was my fault and not Netflix and that he could see from their report on my account 'that I seem to have now been flagged as 'argumentative'..say what? LOL For 15 months I've always complimented and thanked them and been honest with them and we've had a wonderful relationship..now I'm flagged as a whiner?
Something has definitely happened over at Netflix. Someone has removed all the nice people and swapped them with untrained idiots. They are following a script now and saying the same things and that includes never apologizing that it might be a Netflix error like they did before. I'm disappointed at whatever procedure change they've had there, but it's very, very noticeable from this end.
I hope Netflix are reading the complaints and will start to implement changes back to the way it was and should always be..the customer is always right!

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PurpleOcelot
Carrollton, US
Feb 12, 2012 3:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have had Netflix for many years, and until recently, I have never had a problem with it. I want to let you know how abysmal thier “customer service” is.

The weekend of January 7th, 2012, I started getting an error message on some of the shows I have been watching online. Until now, I have not had any problems. It wasn’t an “issue” with me at the time, but it kept getting worse, until Monday evening I couldn’t even watch anything for more than a few minutes without getting an error message. I figured it might be a “glitch” so I ran all the cleaning programs on my pc and then watched one of the TV stations online the rest of the night.

Tuesday, the same thing happened, except I couldn’t watch anything at all without getting this error message, so I called “customer service”. The first guy I talked too was pretty decent, he ran me through a reinstall the certificate and unplug and plug everything back in. I did that, and I was able to watch one show and then I got an error message again. I called my cable company to see if there was anything wrong with the lines or any of their devices on my end. My cable company did about 30 minutes worth of testing on the lines and my pc…nothing was wrong. So I call “customer service” back and get a guy who says “Yeah, I've had a LOT of calls with people who have the same cable company and can’t watch anything”. He said something was going on with the Netflix servers and would be fixed by the end of that evening.

Wednesday I try and watch Netflix and again, I cannot watch anything without getting the same error message or it just freezing up on me. Again I called “customer service” and this time got some guy who said he was out of Chicago or Detroit area, and he was giving me nothing but attitude. He told me there was NOTHING they could do, and it was MY problem, and it was MY computer that was messed up! I told him I had contacted my cable company and did all these tests and they told me I was running above the normal speed and could load three times what Netflix told me was the speed I needed to run anything they had, and he just gave me MORE attitude. I asked him if I was going to get a credit for not being able to watch anything all week, and he really got nasty and said “Oh, exactly what KIND of credit it is that you think you want”?!
I just hung up on the [censored].

Thursday I tried watching a few shows again, and all it did was freeze up on me. I again called “customer service” and this guy just refused to understand what I was saying. I explained to him in GREAT DETAIL that a five year old could understand, that there was a problem on Netflix’s end, because my cable company not only did three tests once, they did them twice! There was NOTHING wrong with neither my pc nor the broadband lines. He said there was nothing wrong with Netflix’s computers and it was the cable company’s problem. I told him it wasn’t, and I explained to him three times what the cable company had said to tell Netflix, and again, he refused to care or understand. I asked him to connect me with technical support and he told me HE WAS technical support! I told him, no, I want to talk to somebody who KNOWS about computers and can get this problem fixed for me. He told me Netflix did NOT have technical support and that HE was IT! I told him I was tired of this merry-go-round they had me on and if Netflix couldn’t be bothered to give me REAL customer service or find someone to talk to me who KNEW about Netflix computers then I would cancel my account and file grievances with every consumer complaint agency there is, including the BBB, the Attorney Generals office, and all other world wide complaint forums. This was stupid and I wasn’t dealing with it anymore!

Twenty minutes after I hung up on this jerk, I tried watching Netflix again…and guess what. It was FIXED!

Is THIS what has to happen when you need to get something done at Netflix? No wonder so many people dumped them. Apparently you have to get nasty and threaten to cancel your account and file numerous consumer complaints to get any kind of service out of them! There IS NO EXCUSE for this!

I even wrote the company headquarters with the same information, and they couldnt be bothered to respond at all.

And I just got my new charge for another month of Netflix, and I did NOT get my credit for that week I couldnt watch anything online...so now I am cancelling my account.

Nice way to run a business into the ground and run your customers off at the same time!

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Atarah
Brooklyn, US
Feb 26, 2011 6:43 pm EST

What goes up, must come down...Netflix seemed to be a great service but if they continue to ignore customer's complaints they will no longer be on top...Blockbuster...hold on...and Blockbuster also has games...

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don'ttredonme
, US
Mar 12, 2009 5:42 pm EDT

To anyone else... Contact the founder, Reed Hastings, at reed.hastings@netflix.com
He won't answer you, but somebody will.

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Gravy
Upyours city, US
Mar 05, 2009 3:52 pm EST

I agree 100% I wasn't a member when they did have the4 complaint dept. but my father was. I, like you and him had/have the same problem with not getting new releases in a timely matter. I had the Movie Pineapple Express in my Queue atleast a month before it was released. It has now been 2 months since then and I still haven't received it. Come on! That's how I found this page. Looking for somewhere to contact them and complain. This isn't the first time and unfortunately prolly not the last. I find that the only way I canget them isif I have a movie that is being shipped out on the Monday before the Tues release date then I'll almost always get it. If not, you're screwed. As far as your other complaints I can't say that I've had to many bad discs or not receiving them. It's usually a 3 day turn around from the time I mail it, they receive it and ship the next one, and I get it. But lately it seems that when I ship it on Friday they don'tget it until Monday. Hummm... Kinda fishy. Thanks for letting me vent to someone who understands!

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9:02 pm EST
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The unauthorized amount of 16.99 is being charged to my cedit card, Washington Mutual ending XXX 1330. I have never used your service and want this monthly charge termnated immediately. My e-mail address is [protected]@yahoo.com. Kindly confirm that this transaction will be honored and that no further charges will be made to my credit card. Thank you.

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3:31 am EST
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Netflix scam and cheating

My family just bought a newish type house and we have a new credit card, as well, at this new location. Netflix said we cannot change our address or credit information, ever! Hey, netflix, do you think I wanted to live in that ruined down, ugly, apt. Forever!? When my room mate tried to put netflix in his name, netflix said that this address was a bad address because the people who use to own this place, before we owned it, stole 40 dvds from netflix and they want us to pay for those dvds! How crazy is netflix, anyhow? Netflix gets ripoffed by some jerk, now netflix wants to steal from us!? That's how netflix does 'business'... You have been warned!

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yagwit
Lawrenceburg, US
Mar 14, 2011 11:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They over billed my credit card then claimed the card was declined but I am less $16 now. I doubt I will see a refund. I was using the $9 plan originally. I experienced throttling of dvd deliveries after my trial was over. Netflix policy on unlimited is definitely an agreement one should read before going beyond the free trial. I am a lucky to get 3 dvds per month. At least with a Redbox machine I could get 9 titles for my $9 bucks. What a scam...unlimited does not mean unlimited with this business. All their instant titles are from the 80's or complete box office flops from five years ago. I'd say go in for the free trial then cancel on day 25.

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4:55 pm EDT

Netflix unaware charges

I was unaware that I would be charged for the download services that I performed. I was under the impression if I was a member of Netflix, I could watch certain movies free of charge. All I ask is for you to cancel whatever I had downloaded on my computer for those movies. I will also have my credit card changed if need be. This is very unfare to do this to people without their knowledge of being charged. Please be kind enough to cancel the download to play movies on my PO. If I see another charge on my card, I will contact the credit card company to stop the payment. Please let me know this has been done for me. Thank You for your time.

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5:27 am EDT
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Netflix shipment delay

My DVD wasn't lost. it was delivered yesterday and it was late. I called customer support but, they said they could do nothing.

I've heard of Netflix delaying shipment to keep the number of DVDs circulating below a certain number. But, in this case it's just upsetting to the consumer. Why would one DVD take 2 days to arrive and another 6? Do the mail delivery people take them home, watch them and then carefully replace them and deliver many days later?

In the final analysis, this may not be the best business decision.

- just one customer's thoughts

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Janet
Miami, US
Apr 28, 2009 12:40 pm EDT

I am a new member (for almost a month now) and have only received 1 MOVIE! In 3 weeks only 1 FREAKING MOVIE! This is totally unacceptable. I think if enough customers complain and cancel their membership they may be swayed to change their business practices. I told customer service that I would cancel before they charged me for another month, they are simply not doing a good job and I refuse to pay for HORRIBLE SERVICE!

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drednm
,
Nov 28, 2008 4:39 pm EST

I just canceled membership with Netflix after 2 years. More and more often films sent back were stalled a couple days (always the post office's fault) before being logged in. Twice in last 2 months they sent the wrong film in the correct sleeve (customer's fault). About 1 in ten films arrived smashed (post office's fault). And their biggest scam is that about 30-40% of films never come from local Netflix center, so there's another stall of 2-3 days while you wait for films to come from Philadelphia or Worcester. New films are always a LONG WAIT so there's no point in expecting new releases from Netflix.

And their customer serive is a pain in the ###. All they do is argue (and not listen) since they've heard all the same customer complaints over and over again (no surprise).

They do everything they can think of to slow down rentals and maintain control of how many films you get per month.

NETFLIX = RIP OFF.

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6:58 pm EDT

Netflix fraud site!

Received charges on my debit card that I did not authorize. I called the 800 number. I asked about the charges and was told that I had signed up for a monthly video subscription. I played along like I forgot all about it, managed to get an email address that was used to start the account, which I promptly passed on to the bank and police department. They called me back about 5 minutes later and wanted to know if I had just called about my account, I told them that they spoke to me, but I had called about a fraudulent account. I understand that there is an IP address that can be retrieved by the fraud investigators. I'm still waiting for my money to be returned, and watch my account daily.

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brb28054
Kannapolis, US
May 15, 2011 7:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

First, let me state I am not a "bitter" person or a collection agency but this is my negative experience with debtorboards.com

Ive recently signed on to the site to share my recent experience going through a couple of FDCPA claims as well as TCPA claims. I am represented by an attorney and had a couple general questions i posted on the site..WHOA big mistake. I thought the posts/blogs etc were for "debtors", however, it seems the site is filled with a great many "pro-collect agencies"... As well, I feel a great many of the members try and give legal advice that simply is not correct.

As well, I thought blogs/message boards such as this are sites where you can type messages without being critiqued on your grammar, proper paragraphing, proper spelling etc etc.

For some odd reason, every since I have posted my own messages in response to someone that has been on the site for obviously a long time ( in reference to there status and amount of posts they have submitted), It seems as though if my own opinion or factual experience is not what the other members like, I'll receive some off the wall email such as this :

This the formatting of this post of yours is unacceptable. It has been removed.

Debtorboards
expects its members to conform to the rules of reasonable writing which
include proper capitalization, punctuation, and paragraphing.

Text-messaging/cell-phone styles are not considered reasonable writing styles.

-----------------------------------------------------
First - In reading the monitors first sentence, in stating : "This the formatting of this post of yours is unacceptable", it seems he/she should take their own advice in proper formatting and grammar.

I have received a few other emails stating similar things about my "sentence structure"..I thought message boards where outlets to speek to others about things, i didnt know they were official college courses you are getting graded on.

In response to there statement " Text-messaging/cell-phone styles are not considered reasonable writing styles." - To that, i have no clue what they are speaking of. Text-messaging/cell-phone styles?

Once again, I only get these emails and deletion of my post's when it seems the information I have provided is obviously contradictory in nature to the opposing person's comment. I feel if a site is not up to handling other peoples comments they maybe more accurate, then perhaps they should not be live.

There are other similar blog/message boards I have posted on that are true and to the standard of what message boards are about, this site certainly doesnt seem to be an equal site!

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rockthefetish
Twin Falls, US
Nov 03, 2010 5:52 am EDT

The site is not a fraud. Someone else is commuting it. Don't complain against the site. Stop the payment and report it.

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Tim1970
, AU
Nov 03, 2010 5:47 am EDT

I got done today. My card was cancelled because of a Netfilx transaction I never signed up for. I'm in Australia November 2010. Does Netflix even work in Australia?

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The Ceej
Manchster, GB
Jun 14, 2010 11:26 am EDT

I was given a gift subscription which I wasn't allowed to use because I refused to put my own credit card on file. I told them there is no legitimate reason to require my credit card on file when someone else already paid. They, of course, spouted their talking points and wouldn't shut up until I yelled at them that they couldn't hear me while they were talking. A few red flags of interest:

1. I called them four times in a week and got the same man, but he pretended to be a different man every time.

2. A credit card is required to be on file, regardless of whether you're required to pay anything. Card farming scam? Sure is.

3. They reserve the right to charge you for, what they call, "unreturned DVD's." What this means is, if they lose something in the post, you pay for it. Of course, it's not that that matters because they reserve the right to charge you anything they want any time they want.

It is against my policy to allow a company to keep my credit card information on their file. I understand their concern, but unfortunately, if they are unwilling to send a bill outlining charges, I will be unable to provide payment.

And it really pisses them off when I use their [censor] language like that.

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XBOXMAN
, US
Jan 02, 2010 7:00 pm EST

My problem with Netfilx is that they NO LONGER accept debit cards. I have NO IDEA who thought of this mishap. Debit cards are the way to go.EVERYONE IS USING THEM! WHY? Because you CONTROL what gets taken off of your card and when. Netflix decided to NOT take debit cards back in July 2009. Netflix is doing themselves a HUGE disservice by NOT taking Pre-paid debits cards!All I can say is that there competition is going to scoop up ALOT of new business for this mistake.

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3:17 pm EST
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Few weeks ago, I called up the Customer service as I had some problems with netflix online movie watching feature. The call was very friendly and the next morning when I was at work, I received a call from netflix notifying me that my account was canceled. When I asked about the details, he told me that I made a threatening call the previous day and I said...

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12:00 am EST
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Netflix keep sending movies and charging credit card

I have tried for months to get Netflix to stop sending movies, right now I have some movies in my possession because they continue to send them and will not heed my past three attempts to withdraw membership. I can't find an online site to stop it so I just keep writing them when I return the movies. I find myself hesitant to return them knowing that in a few days more will come. However, that isn't rational because I'm still getting charged. I contacted my Washington Mutual credit card and asked them to stop payment on any future charges which resulted in being told there was a paperwork process of investigation, etc. So, I asked to close my account thus no charges---the associate told me she would transfer me to someone to close the account---against her will---then hung up on me. Even though it is only $12 a month it is money I am charged and not using nor wanting their services. I am mailing back, again, two movies today... a very unhappy consumer.

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Kirill
,
Nov 19, 2008 10:23 am EST

Hey.
I wished to take their free account. And close him when my free time left. But now when I read this. I dont think so=). Especially I dont live in USA (i from russia) and therefore I will not come to their office and say: Stop sending me your f*cking dvds and clouse my account! Ha ha. Thank you.

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12:00 am EST

Netflix they are a bunch of crooks!

I ordered a couple of DVD's a couple of days ago from Netflix. We had a problem with our vcr/dvd player and so, yesterday (March 15, 2006) I cancelled my membership. Netflix even sent me back an email confirming the cancellation.

But today, I decided to check my bank account and noticed that they had taken $30.00 out! I just want to know what I can do to have them put the money back in. They ruined my account and now there are checks that are bouncing. I am really angry, and I advise anyone that is looking into getting movies from Netflix, not to do it. They are a bunch of crooks!

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Colin Fisher
,
Mar 14, 2007 6:32 am EDT

Netflix is an unethical company. I bought a one year gift certificate for my father. When the gift certificate expired, they continued to charge my credit card month after month. I contacted the help desk and talked to a very nice woman. She admitted that her own company's practice was unethical and that she would be upset if she was in my shoes! But she said that the practice was in "the small print." Moral of the story: Never give Netflix your credit card number. They will abuse it!

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12:00 am EDT
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I joined netflix on a 2 week "free" trial period. Before the two weeks were up I returned all dvd's and cancelled my membership online (Only because there was no phone number on the site to talk to a person to confirm that I would not be charged) I received confirmation that my membership was cancelled. I felt ok thinking there would be no charge to my...

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About Netflix

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Netflix is a popular streaming service that offers a vast collection of movies, TV shows, documentaries, and original content to its subscribers. The platform has revolutionized the way people consume entertainment, allowing them to watch their favorite shows and movies anytime, anywhere, and on any device.

Netflix was founded in 1997 as a DVD-by-mail service, but it has since evolved into a streaming giant with over 200 million subscribers worldwide. The platform's success can be attributed to its user-friendly interface, personalized recommendations, and affordable pricing.

One of the most significant advantages of Netflix is its extensive library of content. The platform offers a wide range of genres, from action and adventure to romance and comedy, catering to the diverse tastes of its subscribers. Additionally, Netflix has invested heavily in producing original content, including award-winning shows like Stranger Things, The Crown, and Narcos.

Another key feature of Netflix is its ability to personalize recommendations based on a user's viewing history. The platform uses algorithms to analyze a user's viewing habits and suggests content that they are likely to enjoy. This feature has made it easier for users to discover new shows and movies that they may not have otherwise found.

Netflix is also available on a variety of devices, including smartphones, tablets, smart TVs, and gaming consoles. This flexibility allows users to watch their favorite content on the go or from the comfort of their own homes.

In conclusion, Netflix has become a household name in the entertainment industry, offering a vast collection of content, personalized recommendations, and accessibility across multiple devices. Its success has paved the way for other streaming services, and it continues to be a leader in the industry.
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Overview of Netflix complaint handling

Netflix reviews first appeared on Complaints Board on Sep 1, 2006. The latest review A Mixed Bag of Experiences with Netflix was posted on Mar 7, 2024. The latest complaint videos and movies won't stream was resolved on Oct 04, 2019. Netflix has an average consumer rating of 1 stars from 9653 reviews. Netflix has resolved 68 complaints.
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  1. Netflix Contacts

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