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RCN Telecom Services Complaints & Reviews

[Resolved] RCN / bogus pricing, interruption of service

Sa
Sandra Humes on Sep 5, 2018

I have been with RCN for almost 20 years. There have been numerous problems over the years but I always gave them a second chance. Here's my most recent one. I called to add phone service to my existing cable & internet package & to try & get a reduction on my monthly bill of $200.00. They...

RCN Cable / Charges for equipment returned

St
Stav1 on Feb 9, 2015

i returned equipment to RCN both by mail and drop -off. the company still states i owe for equipment not returned. all equipment that given to me at time of installation has been returned. i only had (1) cable box, (1) tivo box and (1) internet box. and (2) remotes...all have been...

RCN Cable / Stealing Money every month from accounts

Da
Dan Shaughnessy on Apr 28, 2011

RCN bait and switch my offers. Now they stripped all my services down to nothing to get me the price I should be paying at 84, but still bills me from $135-$164 per month. Says I will get credits since August 2010 for all these months and nothing happens. I'm told it's done and I...

RCN / Practices

Sa

I just completed a phone conversation with a person at RCN. Had engaged the service of RCN 02/2010 and then was laid off in March and had to terminate service. Sent them paperwork documenting that and was told by several representatives that the fee would be waived. At one point a...

RCN / fraudulent billing practices

Ro

I recently cancelled my rcn service due to some monthly increases without any upgrade in service .I also found there internet service to work only 60% of the time.After a lengthy discussion with rcn customer service(after providing my name address and phone # 4 times and being put on hold...

RCN / Scam and cheating

Fr

RCN offers business and residential customers a bonus for referring another business or residential customer who signs on with RCN for service. I had both a residential referral and a business one. I spent months trying to chase down my bonus credit for the residential referral. As a small...

RCN Cable Internet / Unreliable internet speed

Their internet service is horrible. It keeps dropping well below advertised speed during peek hours. I have 10 Mb/s and I often see internet dropping to 1.5 Mb/s sometimes even below 500 kb/s. Their technical support is a joke, their automated dialing system is annoying and keeps repeating...

RCN / Billing department fraud

I requested a telephone line on July 24th 2009 but the line was never installed in my house, however, RCN started charging my credit card immediately. Whenever I called tech support to get my line installed, but they did not answer my calls, and after being on hold for more than an hour in...

RCN / RCN UPGRADE sucks!

RCN upgraded their cable network to docsis 3 (digital) in the Allentown area.they scheduled me for a upgrade 10/15/09 so I figured ok lets see what they can do. first thing i noticed is some sub contractor with virgina plates in a white van shows up with a couple of new converter boxes in...

RCN / Contract Breach

Contract: Installation of RCN high-speed internet on 06/16/2009 between the hours 5.00 to 8.00 pm Delivery failure: The technician never showed up Contract Dispute: Misrepresentation of facts and lack of compensation for undue disruption of normal (A) Misrepresentation of facts (i) RCN claim...

RCN / Worst cable company in Boston

Sa

The letter I just wrote. It will not get read or answered, like all the other letters I have written: Hello, This is the second message I am writing in two weeks, and the third total. None of my messages have been answered, and for this reason, among many others, I will be canceling my RCN...

RCN Company / Double billing

I paid on my credit card the amount of $500.73 for the outstanding amount due to RCN company for cable/phone and computer services. Payment was made April 4th. When I got my credit card bill the name on the payment was to ACTION COMMUNICATIONS BEACHWOOD OH. I suspect this is the collection...

RCN / billing

Vi

I had internet service with RCN for sometimes, though it was never reliable and many times was not working I continue to pay them. Finally I called tech support to fix these problems. They send a technician out to check it out and I wasnt home. On the next bill a charge for $49.95 appear...

RCN / Terrible Service

Do

RCN is TERRIBLE. Had an appointment from 5-8 PM on the day of my move to have my service transferred. I waited 4 hours and the technician NEVER SHOWED UP - NEVER EVEN CALLED! And if you've ever tried to get through to customer service, you know it is near to impossible to reach...

RCN / Refund

Re
Rey

I cancelled my internet service because the cable internet was operating as one way only (outbound) with no inbound data so the internet could never connect. A year later I still do not have a refund for the pro-rated difference of my overpayment. A measely $14.76. The third Customer...

RCN / Denied Referral Credit

Db

RCN offers business and residential customers a bonus for referring another business or residential customer who signs on with RCN for service. I had both a residential referral and a business one. I spent months trying to chase down my bonus credit for the residential referral. As a small...

RCN / Rip off

Kl

In October, RCN took over an unauthorized draft of $700 out of my bank account. The billing error was for equipment that was already returned. This has caused significant hardship for my family. I had gotten a bill for the $700 amount before the draft, and when I called RCN I was assured...

RCN Cable Service / RCN Strong Arming Drexelbrook Residents

Am

The Drexelbrook community management has a contract with RCN as the sole provider of cable services to the community residents (1223 individual apartments). RCN uses this monopoly to strongarm (I can't find a more suitable term) community subscribers to pay un-naturally high fees for...

RCN / Worst cable company EVER

The wort company ever. We're completely held hostage to this company. Horrendous customer service, technical support and products. Their video on demand product looks like it was programmed by high school students. I've been on hold for tech support for 45 minutes for the...

RCN - Maryland / HORRIBLE SERVICE, company is run by THEIVES

L
L

RCN is the worst cable company service I have ever had to deal with. Not only are their tech support people incompetent, they barely spoke English. I had service activated 9/21/2008 and had decent picture quality and internet service. I started to experience trouble in around 10-10-2008...