Menu
CB Satellite and Cable TV Netflix two week free trial costing me $48.20
Netflix

Netflix review: two week free trial costing me $48.20 297

J
Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I joined netflix on a 2 week "free" trial period. Before the two weeks were up I returned all dvd's and cancelled my membership online (Only because there was no phone number on the site to talk to a person to confirm that I would not be charged) I received confirmation that my membership was cancelled. I felt ok thinking there would be no charge to my credit card. After cancelling I had an emergancy for which I almost maxed my credit card out but I was still under my limit, I tell you this only to lead into the fact that on the very day that I cancelled the membership (3 days before it expired) netflix charged me $19.20 that I was not aware of or expecting. Since I did not know I was chareged for my "free" trial and used my credit card it sent me over the limit and I was charged another $29.00 for being over the limit. Netflix should not have charged me before my membership was up nor should they have charged me after cancelling my membership. Unable to find a phone number I emailed their customer service and am still waiting on a reply on how and when they are going to refund my money. I dont think its fair for them to make me wait on a response to a refund when they couldn't wait until the trial was up before they charged me. I would like people to know that a "two week free trial" ended up costing me $48.20. Beware if there is no way of contacting customer service.

More Netflix reviews & complaints

Netflix - mastercard debit 79
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Netflix - unauthorized billing 24
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Netflix - unauthorized charge 33
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Netflix - No customer service 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
297 comments
S
S
Shannonaverie
, CA
Apr 21, 2019 1:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was being charge for two Netflix accounts under my credit card. When I called Netflix they were able to cancel one account but wouldn't reimburse me for their error. Why was I not notified that their were two accounts under one credit card. Very upset with Netflix. Think I'll switch to crave instead. Terrible customer service with Netflix

R
R
Ricki Hardy Gowen
, US
Apr 07, 2019 4:51 am EDT

Is there some way to give a heads up before viewing movies and series that are in foreign languages? Can't these be grouped by language, rather than lumped in with English?

H
H
HelpMeeeeeeeeee
, US
Mar 27, 2019 11:45 pm EDT

Could you please add the rest of the seasons for inuyasha? I sincerely like the show, and only use Netflix for intertainment. It would be greatly appreciated if you guys could add the rest of the seasons. Thank you so much

H
H
HelpMeeeeeeeeee
, US
Mar 21, 2019 11:15 pm EDT

Please please please add all seasons of inuyasha onto netflix! im obsessed and i dont have hulu or any other app that will let me watch inuyasha. Please hear me out and add the rest!

T
T
Thompsontalk
, US
Mar 17, 2019 11:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Some shows are rated TV-14 and they have so much sex in them. Unbelievable! Also, the TV MA is disgusting. You are ruining great shows with soft porn/porn and you are getting young kids addicted to this crap. You should be ashamed of yourselves!

B
B
BunnyRabbi
, US
Mar 17, 2019 4:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am sick it! I really want the english dub for Disasturous Life of Saiki K. To Come OUT! It's been two seasons, AND STILL NO ENGLISH DUB for season 2 or 3! I REALLY want it to come ouut. I hate reading subtitles and listening to japanese people!

B
B
BunnyRabbi
, US
Mar 08, 2019 8:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been waiting since season two came out for the new english dub. It's been over a year and still, no english dub for season 2 and the NEW season 3! I mean, if you're going to have three seasons and one is dubbed already, why not the next ones?

T
T
tehzeeb taseen
, US
Mar 04, 2019 11:58 pm EST

I would like to see more episodes of gintama anime in netflix since its easier to watch then in a website
It would benefit me do add more season I'm quite fond of that anime

C
C
Carlie Beth Layfield
, US
Mar 03, 2019 12:40 pm EST

I don't know why In the hello kitty you would take Hawaii Five 0 off of Netflix. That was the best show ever. You need to put it back on I was On the last season dude.

W
W
Wen.sue
, JM
Feb 25, 2019 10:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

More down time for the last five days. Message received: Netflix has encountered an error. Attempting to determine problem.
Or
Your device nai not be connected to the internet. Please make due your connective is working and try again

P
P
Peter Gosenya
, US
Jan 05, 2019 4:40 pm EST

Thanks guys for making the show my daughter and I have been looking forward to watching only viewable on my phone. Great job.
Thanks for nothing.

L
L
Lawrence Rhodes
, US
Dec 11, 2018 7:37 pm EST

You made the Christmas Prince and the Wedding...but you canceled Iron Fist and now Daredevil. How about a compilation where all the defenders rotate through a common story and put them out once a month(or longer). Cuts costs and keeps everyone happy. Maybe movie format rather than a series. Less is more?

M
M
maddie cotney
, US
Dec 11, 2018 8:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I don't appreciate that you're taking F.R.I.E.N.D.S off of netflix, i have watched that show 4 times and it really entertains me and many other people. I think you're taking entertainment away from me and many other watchers. This really made me not want to go on Netflix and i'm canceling my subscription.

Z
Z
zazelle
, US
Dec 11, 2018 7:16 am EST

I cannot believe you guys would do this. I am heartbroken, upset, angry, everything. Do NOT take friends away! I dont have much else to say about it! But there is a 350 character minimum so ill just keep complaining. I have seen this show 6 times and let me tell you! i don't want to stop there. i will BEAT SOMEONES [censored]. Dont take it away.

I
I
isabel vanderpool
, US
Dec 11, 2018 9:31 pm EST

Everyone wants to watch Hanna Montana but we can't cause it's not on Netflix and this is why we need it cause people just want to watch the show and movies

S
S
St John 56
, GB
Nov 14, 2018 11:49 am EST
Verified customer This comment was posted by a verified customer. Learn more

Receiving error code m7111-1931-404. whatever i try, i keep getting an error message. i am on their one month free trial so will not sign up at the end o fit. why would you if you cannot watch anything ?!

B
B
Briannamul21
, US
Nov 13, 2018 7:53 am EST

I believe that you guys should take away "are you still watching ..."

K
K
Kristal Vazquez
, US
Nov 12, 2018 1:24 pm EST

all the movies and shows are very old and not intresting PLEASE UPGRADE. you need more up to date movies

L
L
Lacey alcock
, US
Nov 12, 2018 5:29 pm EST

I have been trying to cancel my account but unable to do this could u please get them to cancel.I am paying for it and so is my son at the same address.so we are paying two lots of money for it .We have both been paying for it since we had it I pay5.99 amonth my son pays 6.99 amonth .

P
P
Paul M. C.
, US
Nov 12, 2018 7:16 am EST

That's not an appropriate picture to have up front of Bolton.

R
R
Rob Harper
, US
Nov 12, 2018 6:03 am EST

You don't want white people to stay subscribed to your service? Ive been a loyal customer for year but I will be canceling my service the day "Dear White People" is released. I hope whichever racist exec. green lit this show gets fired.

D
D
DBS71
, CA
Nov 12, 2018 3:57 am EST

Vampire Diaries was removed. I'm very disappointed. Also you're planning on removing The Office. TWO OF THE BEST SHOWS. THIS IS [censored]. I highly reccomed keeping the Office and Putting the vampire diaries back on. I'm so so disappointed in you guys. BRING BACK VAMPIRE DIARIES & BRING BACK THE VAMPIRES DIARIES.

J
J
Josh Letchworth
, US
Nov 06, 2018 12:08 am EST

i was watching a show called house iwasin the second season and now the show is no longer on netflix

G
G
garfields.butt
, US
Nov 04, 2018 7:03 pm EST

why on earth would you take x-files off netflix. it is the best show ever. and i can't watch it anymore. you guys suck seriously!

H
H
hiyaall
, AU
Nov 04, 2018 7:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Stop Staggering the release dates for all the shows.

RELEASE A WHOLE SEASON AT ONCE - NOT AN EPISODE A WEEK .. ITS [censored]

We get bored, lose momentum and disconnect with the characters and story-line .

It's netflix, not TV

D
D
Doug00
, US
Nov 04, 2018 11:20 am EST

One of the founder of Netflix has his family lineage from AUSTRIA. FOOD FOR THOUGHT.

L
L
Lin678
, AU
Nov 04, 2018 7:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am very upset
I have been paying on time
I called up this morning and the lady was very Rude I only wanted a 7 days extension
I'm a long serving customer and I am very upset I want this to be rectified today
Please email me back at nala08114@gmail.com

E
E
elshabazz77
, US
Oct 31, 2018 10:53 pm EDT

Keep Canceling black Shows I going to cancel your service. like Luke Cadger

D
D
Debalina Chaudhuri
, US
Oct 31, 2018 8:18 pm EDT

I had submitted another compliant in the last month but it has not been addressed . Unauthorized credit charges are been charged from my account even after discontinuing the services. Please look into this matter. The account was in the name Debalina Chaudhuri. This has been taking place for the past three months.

J
J
Julie Schirmer
, US
Oct 27, 2018 11:02 am EDT

It would be nice to see “Game of Thrones”, “Monk”, and if you brought back “Psych”. That would be great!
Loving that you still have Walking Dead, My Name is Earl, and Raising Hope!

T
T
Theron(mike) Lawrence
, US
Oct 27, 2018 3:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Poor quality movies that would not make a B- movie list, canceling shows that make one think or entertains to crap with poor acting and bad writing so they can save a buck. Check my comments to Netflex 30 minutes ago to see more

J
J
Jim More
, US
Oct 27, 2018 9:54 pm EDT

As a customer I am extremely disappointed in Netflix cancelling all of their Marvel products it's the number one reason I have Netflix

R
R
rlly
, CA
Oct 28, 2018 8:21 am EDT

i personally love netflix but i woke up this morning and was going to watch vampire diaries only to realize it has been taken off canada netflix. I am very up set about this because it is a really good show and should be put back in canadian netflix.

H
H
Hans a
, AU
Oct 22, 2018 9:08 pm EDT

I would really appreciate it if Friends was put on the Australian Netflix asy I saw it on the Singaporen netflix

T
T
tilemaker
, US
Oct 22, 2018 2:32 am EDT

Previously I have been receiving two dvd's per week. In the recent past, it is taking Netflix up to four days to receive and ship out another dvd. This is not the service I paid for and I will be canceling my account.

D
D
Dh Ranger
, US
Oct 22, 2018 12:19 am EDT

This show is a filthy mess of anti-Christian and Catholic belief. Insulting and demeaning don't begin to describe my disgust. It either goes away from Netflix, or I do.

D
D
Devernap
, US
Oct 22, 2018 3:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My disappointment in the crude production, "F is for Family", must be conveyed to you. The integrity of your programming suffers greatly with shows that insult and degrade the values of your viewers. To profane Catholicism and mock Christian beliefs is intolerable. I have cancelled my Netflix subscription, and will encourage others to do the same.

P
P
Pricilla Rosa
, US
Oct 22, 2018 1:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am very disappointed to know you are promoting such a disrespectful series. I am sorry to say but you are going to loose lots of money from the real families that will no longer support your mockery.

B
B
Brian Oberholzer
, US
Oct 22, 2018 12:20 am EDT

Trashy no class show. Society was never this sick. One dimensional garbage

K
K
kvkvkv
, US
Oct 22, 2018 12:49 am EDT

I am deeply offended by your "F is for Family" series. How could you mock my religion?
Stop the series now! Your shows are generally so nasty, and that's why I am no longer the subscriber. And I will tell people I know about your horrible disrespect. They will not subscribe to you.