The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
NFI*www. Netflix.com / CCunauthorized charge

I have an unauthorized charge on my account for 9. 89 from nfi*www. Netflix.com / cc. No one has ever even used netflix on this credit card number in my home and i want my money back! They won't give any information on the address from the person who obviously did this etc.

Responses

  • harry_palm69 Jan 03, 2010

    Since you have already been charged from Netflix, rent one of their movies that shows how to deal with fraudulent credit card activities. That will teach them.

    0 Votes
  • Do
    Dolores Violette Jan 12, 2010

    We cancelled our membership to Netflix last June of 2009 and each month we have been billed $9.53 since then. Please reefund all out b ack payments and stop all fujtujre charges. Thank you.

    Dolores Violette

    [protected]@aol.com

    0 Votes
  • Mr
    MRS. SUSAN KULP Jan 22, 2010

    HI, HOW ARE YOU DOING TODAY?
    THIS IS MRS. SUSAN KULP,

    PLEASE STOP BILLING ME, YOU GUYS BEEN BILLING
    $5.49 JUST ABOUT EVERY MONTH, AND IVE
    HAVENT BEEN GETTING ANY MOVIES FROM YOU GUYS
    AND YOU GUYS ARE STILL BILLING ME ON MY ACCOUNT,

    WHY ARE YOU BILLING ME AND IVE HAVENT GOT ANY MOVIES
    THAT DOUSNT MAKE SNECE.
    SO IF YOU WOULD STOP BILLING ON MY ACCOUNT

    THE LAST IVE PAID WAS 12/24/09
    SO AGAIN IF YOU WOULD PLEASE STOP BILLING ME
    I DOUNT WANT ANY MOVIES/ IM SURE THAT THEY ARE ALL GREAT
    BUT I DOUNT WANT ANY RIGHT NOW/ MAYBE LATER/BUT NOT
    RIGHT NOW!!!

    ANY QUESTION YOU WANT TO ASK YOU CAN WRITE ME AT
    [protected]@aol.com. your friend SUSIE.

    0 Votes
  • Ma
    mary watts Feb 17, 2010

    I want you to stop charging my ccard for a service that i neve signed up for i will take this to the legal step if it continues...

    0 Votes
  • Fe
    Felicia Gonzles Feb 22, 2010

    My name is Felicia Gonzales and I have never used my work check card and I am being billed. Please stop.

    0 Votes
  • Ed
    EDWARD KRICORIAN Mar 01, 2010
    This comment was posted by
    a verified customer
    Verified customer

    HELLO;
    I RECIEVD A CHARGE ON MY A&TT UNIVERSAL CARD OF $14.86. I HAVE NO IDEA WHAT THATS FOR, COULD YOU ENLIGHTEN ME?
    MY DAUGHTER BOUGHT US A MEMBERSHIP FOR AN XMAS PRESENT. I 'M SURE SHE PAID FOR IT.


    THANK YOU. EDWARD KRICORIAN
    40 BIGELOW AVE. UNIT 26
    WATERTOWN MA. 02472
    [protected]

    0 Votes
  • Wi
    willis house Mar 17, 2010

    i canceled netflix and you have taken 15.11 from my account would like to know when it will be returned dianna house

    0 Votes
  • Ra
    Rachael McWhorter Apr 11, 2010

    I cancelled my NETFLIX 5 months ago and my credit card is still being billed for movies I do not receive, nor do I want! My credit card had better be refunded immediately!

    0 Votes
  • Lo
    Louis Popke Jun 28, 2010

    Sir: Please stop sinding movir to me .You send me a message you are sending a movie to me I dont receive it. Its lost in the mail.So please stop sending me movies. Also stop billing my account. thankyou Louis Popke

    0 Votes
  • Je
    Jeanette A. Happel Jul 17, 2010

    I don't know what you are doing to me. I don't want a trial of cookies. I just want to type in netflix and get my account the usually way. Do not make my life more complicated.

    0 Votes
  • Je
    Jeanette A. Happel Jul 17, 2010

    I am a member. I don't want cookies or a free trial. I want to use the browser I already have. I just want to type in netflix and get my account. Please do no make my life complicated.

    0 Votes
  • Ta
    TASHA SIMONSON Nov 28, 2010

    I KNOW THAT IT IS ONLY A DOLLAR BUT I HAVE NOT ORDER ANYTHING FROM YOU GUYS AND i WANT TO KNOW WHAT THIS IS FOR NOW. THIS CRAZY YOU CHARGE ME FOR A YEASR AND I WILL HUNT YOU DOWN I AM A COLLEGE STUDENT WITH TWO KIDS AND THIS CARD IS THE ONLY MONEY I HAVE I WILL NEVER PUT ANOTHER AMOUNT IN IT [protected]@YAHOO.COM TASHA SIMONSON

    0 Votes
  • Mi
    Michael C. Kelly Feb 25, 2011

    I called and cancilled my account months ago yet im still getting hit for 10.61 every mo. CAN ANYONE OUT THERE SAY CLASS ACTION SUIT ????? Can t anyone stop these theifs ? [protected]@gmail.com

    0 Votes
  • De
    Dennis Flynn Feb 28, 2011

    (2) charges for $1.00 ea. showed up on my MC bill.

    0 Votes
  • Ro
    ron winston Apr 02, 2011

    i was charged 7.99 for services that were cancelled 3 months ago

    0 Votes
  • Fu
    FuturePlaintiff Apr 03, 2011

    YES [protected]@gmail.com A CLASS ACTION LAW SUIT IS A GREAT IDEA!!! COUNT ME IN!!! Where do u live? CA HAS A LAW CALLED The Unfair Competition Law (California Business and Professions Code Sections 17200 ...) Meantime,
    JUST FOR EVERYONE'S INFORMATION: NETFLIX'S CORPORATE HEADQUARTERS is located at 100 Winchester Circle, Los Gatos, California 95032.Phone: [protected] Fax: [protected] -REED HASTINGS is the Founder, Chairman, Chief Executive Officer, President and Member of Stock Option Committee, Netflix, Inc. DON'T JUST POST YOUR COMPLAINTS HERE - FAX MR. HASTINGS WHILE YOU ARE AT IT!!! WE WANT OUR MONEY BACK OR WE WILL FIND A LAW FIRM THAT WILL FILE A CLASS ACTION LAW SUIT - - -

    0 Votes
  • Ro
    ROSALINDA FUENTES Aug 19, 2011

    YES. I KEEP GETTING PAYMENTS OUT OF MY DEBIT CARD. EVERYTIME A PAYMENT IS TAKEN OUT I GET CHARGED EXTRA FROM MY BANK. I DID NOT AUTHORIZED OR GAVE MY PERMISSION TO HAVE NETFLEX TAKE OUT OF MY ACCOUNT. THIS NEEDS TO STOP. fuentes.[protected]@yahoo.com

    0 Votes
  • Ri
    ripped off yvonne Aug 19, 2011

    I just got off the phone with Netflix, and they took the charge off my account. Looks like somebody hacked my credit card. I also called credit card company, and they nullified my credit card and are issuing me a new number. Whole process took. only 10 minutes

    0 Votes
  • Te
    TeresaDPatterson Aug 25, 2011

    I am so aggravated. Another online scam. I'm just blown away. How do they get my credit card number? I'll have to cancel it and get another one...again. This sucks!

    0 Votes
  • Te
    TeresaDPatterson Aug 26, 2011

    I can't cancel the membership that I NEVER signed up for because the charge is still pending on my credit card. Trust me, as soon as it's clear, I'm canceling the membership, and I'm having my bank block you idiots! Stop scamming people who do not want your merchandise!

    0 Votes
  • Az
    azzi734 Nov 02, 2011

    You have made mychecking overdrawn by increasing charges without notifying me.
    I don't need to mail cds but would like to keep the computer connction.
    I don't want to keep the service if there is an additional charge for service of processing the payment. I don't want an additional charge.

    0 Votes
  • Su
    sue pelanconi Nov 02, 2011

    I have a charge of $17.26 for netflex. DGVFW2ZLC acct. When did netflex go up so much? If it cost this much monthly, then I do not want to receive anymore movies. Please cancel. I was only aware of the amount going up $1.00 or $2.00 . Please take this amount off my account if it is wrong or cancel my account. Sue Pelanconi

    0 Votes
  • We
    wendy l vita Nov 24, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Ditto you keep charging my account even though you said you would cancel... why??? wendy l vita

    0 Votes
  • Ma
    Maria Spengler Dec 09, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I had cancelled my service and should not even have an account with netflix anymore. I am still continuously being billed! I am extremely frustrated and cannot even get a hold of anyone to make the charges stop. You have caused numerous overdraft charges on my account and I do not like paying for a service I don't even use. I want this to stop now! I'll have to netflix blocked from my account to make it stop because I see I have no other option. I want netflix to reimburse me for the months I have been billed and did not use the service immediately. I'm really tired of this...if I do not get this resolved I need to take some drastic action like report you to the Better Business Bureau or the media. This is ridiculous! Give me back my money! Maria Spengler, email: [protected]@hotmail.com

    0 Votes
  • Jk
    JK Harrington Dec 13, 2011

    I never signed up for Netflix and have never used their services, yet I've been getting billed a monthly amount of $7.99 since June 4, 2011. I did not catch this as my sister was in the hospital, then I had to go to California with Mom/sis. After 7 weeks in a 31 foot RV with 3 women and 2 dogs, Mom got a call that there was 44, 000 gallons of water in her house. The fuel pump died on the way back and my sister collapsed of heat exhaustion and had to be hospitalized. Mom/Sis remained in my house due to mold in their house and renovation. I drove 2500 miles back east to sell my cottage and had an earthquake, hurricane, fallen trees, 6 days without power, a local tornado and a tropical storm. I got the cottage prepped for sale and then had to drive 2500 miles back at 45 MPH with a u-haul trailer attached to my car. Mom/sis moved back home as their house was done, I had to unpack to u-haul, and now Mom and I have medical issues. I WAS TOO BUSY TO CHECK MY CHARGES! So I can't fight 4 monthly charges as they are too old. But I've had American Express block netflix and they are disputing from October to the present. It's still the principle of the thing... I should get a refund of all of it, but that will never happen. I don't know how Netflix got my credit card number. I suppose I never will...

    0 Votes
  • Li
    Lisa Aulenbach Jan 13, 2012

    False billing on Netflix charges

    0 Votes
  • Va
    Vali Gallentine Feb 27, 2012

    i have been charged 14.95 on my bank account for Vali Gallentine please look it up and re-emburse me, , , i was going to sign up but not for that much money i think it was 7.89 or something to that effect i did not push the button to charge my account i am sure of it because my daughter and i decided to wait untill we moved.please if you have any questions about me or this charge please email me at [protected]@gmail.com thanks i will await your response. vali

    0 Votes
  • Va
    Vali Gallentine Feb 27, 2012

    i am being charged 14.95 on my account for vali gallentine please give it back to me i never agreed to sign up much less for this amount. i was going to sign up but for 7.95 or something like that but never pushed the button to sign up for that amount.please contact me at [protected]@gmail.com. please do it as soon as possible for you have overdrawn my account and i was charged more than the stupid 14.95 so now it cost me 49.90!!! vali gallentine

    0 Votes
  • Al
    alberto avila May 08, 2013

    no't need any more

    0 Votes
  • Na
    nancy ritchie Dec 30, 2014

    I have a netflix acct.it is supposed to cost $7.99 monthly. Upon reviewing my credit card statement I discovered I have been repeatedly getting double billed. Please take care of this asap.

    0 Votes
  • Gu
    guy fraser Feb 20, 2015
    This comment was posted by
    a verified customer
    Verified customer

    on 2/2/15 Netflix charged my visa 39.00, which I have not aurthoriszed. I can't contact them, or cancel.

    0 Votes
  • Me
    mell0327 Mar 03, 2015

    They did same thing to me. I signed up for there free trail offer last night at 10pm and by 550 this morning netflix charged my credit card 28.16... 3 different transaction one for 8.79 and another for 10.34 and another for 9.48... I called my bank cuz I had to find out why I was missing 28.16... then u called netflix and told them why is there three different charges when I only wanted the free trail and I understand if they wanted to put a hold for 8.99 which is for 2 tv and the hd.. I talked to a customer service and they gave me excuse after excuse and told me 10. Dollars charge was taxes off off 8.99 I live in wisconsin... and that just a bs line I canceled and then sends me email saying I canceled March 31 2015... today not that date... I called cooperate office got there customer service rep there... and she tryed to tell me I was billed that way cuz my brand new Xbox that I just got already had account on it... but last time I talk to them they looked my account from my email not my brand new Xbox that I just opened out of box 3 days ago and last night downloaded netflix... but now I have the c.o.o and c.e.o names I will be calling them againuntil my money is return to me...and Never will i recommended or use netflix again!!!

    0 Votes
  • Bi
    BigFat Dec 30, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I am malaysian and netlix.Com is not available in malaysia how the hell i got charged by netflix pls refund to me and contact me by my email! i got never know netflix.Com is exist until the moment i got charged

    [protected]@outlook.Com

    0 Votes

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