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MyPrepaidCenter.com
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1.5 532 Reviews
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MyPrepaidCenter.com complaints 529

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C
11:58 am EDT

MyPrepaidCenter.com Tire rRack. Kumho Tire Rewards.

Tire Rack rewards card won't activate. Says try again. It is a Debit card, Mastercard. Igot the card 2 weeks ago. Wouldn't activate. So i waited thinking they hadn't got the card into the system. Tried again (multiple times) on a Mac. Then tried on a PC. Opened up a chat with Tire Rack. Haven't heard a thing. Never will i buy from them again if this is what I get. Pain in the ...

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A
11:23 pm EDT

MyPrepaidCenter.com My card has never been used or activated, tried to activate , it failed .

This Elanco $15 gift card is A RIP OFF. IT WILL NOT ACTIVATE, and can NOT talk to anyone. CAN'T even ask a question on the web site.
YOU PEOPLE ARE JUST CON ARTIST...

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S
11:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Prepaid visa. Unable to activate tried

I tried to go through the complicated procedure to activate and the message said to try again later. Later the card expired. Tried to get a replacement card but was not successful. This has happened to two of the cards I got.
How do I get my money? These cards are worthless unless you can get through the activation process. Avoid getting these cards. No working customer support or online resolution available.

Desired outcome: Replacement working cards (x2)

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J
11:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Unable to activate my cooper tires award visa debit card!

This site myprepaid center keeps saying unable to activate card.

Desired outcome: to use my $50.00 awards card after buying my cooper tires!

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M
5:07 pm EDT

MyPrepaidCenter.com master card prepaid debit card

I received a prepaid m/c debit card and was suppose to have $72usd on it. i have not used it so far and it shows me on the website beginning balance $42 and ending balance $42 but it does not work.
when i call the [protected] number, it tells me there is zero balance.

Desired outcome: need the $72 for recalled tree pruner please

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C
5:58 pm EDT

MyPrepaidCenter.com Prepaid card does not activate

Got card as a rebate when I bought Beer I have tried at least 20 times to activate but FAILS everytime.

This is a scam and these people are thieves.
Daniel Delaney
[protected]
[protected]@msn.com

Desired outcome: Refund my 5 bucks

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M
2:40 pm EDT

MyPrepaidCenter.com Prepaid MasterCard

I ordered Acuvue contact lenses and had a $50.00 rebate. I received an email saying to access your card on August 9, 2021. I clicked on send me a card for my rebate. I did not receive the card until September 1, 2021. The care expired on August 2021. Is there a way I can still get my rebate. I should have contacted you but I just lost my mother and taking care of funeral service. I was hoping to use the rebate for food for the funeral.

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J
5:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com prepaid debit card

I have tried activating the card numerous times both on the computer and the phone. Each time I receive a recorded message saying the data I entered does not match their records. My name is Joseph McDonald, e-mail is [protected]@optonline.net. Card number is [protected].

Desired outcome: card activated

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J
11:57 am EDT

MyPrepaidCenter.com Unable to activate card

I received a VCA Care Club Rewards Master Card and have been trying to activate it for two months and still have not been able to get it activated. I tried on the website and by phone, but have been unable to speak with anyone in customer service. I would like my card activated asap. You need a better customer service option to resolve issues like this.

Desired outcome: I want my card activated so I may use the $20 on the debit card

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R
4:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com gift cards

I have one $500 card that is past exp date. The customer service phone number has been out of service for 2 weeks. I have 2 $250 cards that will soon be out of date and I am unable to get the system to give me a balance. I get a system Maintenance message ( and have for 2 weeks).There is no way to contact. My only alternative is to complain to my employer (who issued them).
How sad. The program is sold as a motivator. It's the opposite.
I even have to pay income taxes on these bogus cards.

Desired outcome: Fix website. Answer phones.

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A
A
Andrea Aitken
, US
Oct 20, 2021 12:47 pm EDT

This card has been a scam for us as well. I was unable to get help, it expired, you can't get anyone to help. They actually tried to get me to give them credit card information on another of my cards saying that was how they would extend the expiration on this GE Profile rebate. It's awful! Our crd was for $750.00.

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J
10:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Mobil Delvac Award Visa Debit Card

I can not activate the debit card. I have tried online and by pone It says my information is invalid.

Desired outcome: To activate the card and get the amount due.

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D
11:23 pm EDT

MyPrepaidCenter.com Rebate Debit $5.00

This card cannot be activatwd and doesnot work These people are theives.

Desired outcome: Give me my $5.00

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K
5:11 pm EDT

MyPrepaidCenter.com Virtual mastercard

I ordered a virtual Mastecard, my order was 250 US dollars and I received 25 Us Dollars.

I tried to contact them to fix the issue, in vain.

They took my recognition point and now my money.

They have no online chat, no amil address and we live in Europe, so we have to call them and lost money again.

This mastercard was to pay my fligth ticket.

Desired outcome: I don't recommend them, the SAV is not working.

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G
5:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Virtual Visa Card

My experience:
I redeemed some credit from Delta airlines. Each time you redeem, you need to relogin. After a day, two of my four cards flat out disappeared.
Trying to reach someone at the company is basically impossible. The emails they sent for original redemption just take you to login - do not provide any card info. So now I am missing two cards and getting a hold of anyone is impossible.

myprepaidcenter.com is run by Black Hawk Networks and everything about the design of the site is meant to make it as difficult as possible to use the giftcards/credit you were given. Steps they take to obfuscate:

- Make you login for each and every single transaction
- Make you answer a captcha each time, sometimes 3 in a row
- No way to speak to live person. Their phone system just runs you in loops of menus.
- They send you an email that your card is ready - which does not provide the card number - but a link, that, you guessed it, makes you login again to see your cards.
- The card images on the website do not show the number until you click a link to see the number. Below that, there is a link where you can save an image of the card. If you didn't click the button to show the card number - it will not appear in the image. Who needs an image of a blank card?

I would suggest avoiding at all costs.

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R
12:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Visa Frontline card

I purchased the Heargard for my dog Shelby for six months and was going to receive the Visa credit card for $25.00 in which I did, but everytime I tried to use it, it was declined. Finally I called customer service and the recording said I had thrity five cents left on the card. How is this possible when I never used the card. I tried calling but no respond, I called the bank and no response. I am very disappointed in this service, you wants us to buy for six months so we can get a $25.00 discount and I never received it or I did but it never worked. Maybe you can explain why this happened to me. My namae is Rita Montiel, and i go to Byram Animal Hospital with my dog Shelby. My phone number is [protected] to explain what happened that I could not use this card. I feel that you should send me a new card for my participation in this service.

Desired outcome: To receive a new Visa card.

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S
8:38 pm EDT

MyPrepaidCenter.com Money taking off my card have no idea what the place even Is even after looking it up

Hi I've had 90 something dollars taken off my card it seems like 4ever ago and have talked to 3 different people there about it and gave them all the info they told me that give it a few days to be put back on my card well that was like 3 weeks ago I filled the form because some place took the money right after it was just put on my card this is crazy I. Need that 90 something dollars I live on disability I counted on this money I feel like I'm paying for getting stolen from how does that work this is so wrong on so many levels please put it on asap thank u

Desired outcome: 90 something dollars pit back on my card asap

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I
11:14 am EST

MyPrepaidCenter.com card activation

I have 2 cards that was gifted to me and both cards, i am unable to use. 1 of them can t be activated for some off reason and the other one i cant even swipe it anywhere!

Desired outcome: I need to either get my 50.00 back so i can use it elsewhere or something

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G
5:34 pm EDT

MyPrepaidCenter.com Expiry date of Visa cards ....phone calls to [protected] not being answered to renew

I have 6 prepaid Visa cards for a total of $1875. USD and place orders to Amazon.com using all cards before the expiry date. Amazon thought this was suspicious activity, locked the account for security reasons, which I have provided to them. Now I received a notice on their site that they have cancelled all my orders and I have to re-order...except the 6 pre-paid cards have expired as of 07/21. Have I lost this money or can you provide a new expiry date? Phone numbers on visa card ending with 8892 are not being answered so I can request the new expiry dates.

Desired outcome: Please provide new expiry dates. Thanks

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N
N
Notplainejane1
Laurel Hill, Florida, US
Jan 01, 2022 9:13 am EST

I haven't been able to use my card at all. Every store on the list declined

ComplaintsBoard
C
3:46 am EDT

MyPrepaidCenter.com Unable to activate card

Everytime I attempt to activate my visa gift card I get as message at the bottom saying "We were unable to process your information. Please try again." This has been going on for a day and a half now and not sure if it's a problem on my side or a problem on their side.

Desired outcome: I would simply like to be able to activate the visa card

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G
3:05 pm EDT

MyPrepaidCenter.com Can't activate the card

I received a ift card that i had to redeem on their website. I registered, I redeemed the card, but there was a problem. I can't activate the card, noone in the call center answered. It gave me errors and asked me to try again later, but no luck. I read another complaint and found out that the security code they gave me was the same as another user's. Totally a scam.
I received the gift card from th company i work for, and I will totally inform this and show this website to them! They should stop the corporate with this site

Desired outcome: I want my card to be activated and be able to used

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How to file a complaint about MyPrepaidCenter.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by following the prompts to create a new one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyPrepaidCenter.com. Make it specific and clear, such as "Unauthorized Charges by MyPrepaidCenter.com" or "Difficulty Accessing Funds on MyPrepaidCenter Card".

4. Detailing the experience: Provide a detailed account of your experience with MyPrepaidCenter.com. Include key areas such as:

  • The nature of the problem you faced, whether it was with account access, card activation, balance discrepancies, or customer service issues.
  • Describe any transactions that are relevant to your complaint, including dates, amounts, and what the transaction was supposed to be for.
  • Detail the steps you have taken to resolve the issue, including any communication with MyPrepaidCenter.com's customer service.
  • Explain how this issue has personally affected you, such as financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MyPrepaidCenter.com, whether it is a refund, card replacement, or other solutions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from MyPrepaidCenter.com or other users to further your case.

Frequently asked questions (FAQ) about MyPrepaidCenter.com
Is MyPrepaidCenter a legitimate prepaid card provider?

Yes, MyPrepaidCenter is a legitimate prepaid card provider that offers prepaid cards for various brands and purposes.

Is MyPrepaidCenter a scam?

No, MyPrepaidCenter is not a scam. The company is a legitimate prepaid card provider that has been in business since 2004.

Can I trust MyPrepaidCenter?

Yes, you can trust MyPrepaidCenter. The company has a good reputation and has received positive reviews from customers.

How does MyPrepaidCenter work?

MyPrepaidCenter allows customers to purchase and manage prepaid cards online. The company also offers customer support and account management services.

Does MyPrepaidCenter charge fees?

Yes, MyPrepaidCenter charges a small fee for each prepaid card transaction. The fee varies based on the type and amount of the prepaid card.

Are there any hidden fees when using MyPrepaidCenter?

No, there are no hidden fees when using MyPrepaidCenter. The company is upfront about its pricing and fees.

How can I be sure that my MyPrepaidCenter prepaid card is legitimate?

MyPrepaidCenter guarantees the authenticity of all prepaid cards purchased through its website. The company also provides a refund policy for any issues with prepaid cards.

Are there any complaints about MyPrepaidCenter?

Like any company, MyPrepaidCenter has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is MyPrepaidCenter affiliated with any other companies?

MyPrepaidCenter is an independent prepaid card provider and is not affiliated with any other companies.

How do I know if MyPrepaidCenter is the right prepaid card provider for me?

You can determine if MyPrepaidCenter is the right prepaid card provider for you by researching the company, reading customer reviews, and comparing its fees and features to those of other prepaid card providers.

Does MyPrepaidCenter offer prepaid cards for a variety of brands?

Yes, MyPrepaidCenter offers prepaid cards for a variety of brands.

Does MyPrepaidCenter offer international prepaid cards?

No, MyPrepaidCenter does not offer international prepaid cards. The company only offers prepaid cards for use within the United States.

Can I personalize my MyPrepaidCenter prepaid card?

No, MyPrepaidCenter prepaid cards cannot be personalized. The company provides cards with predetermined designs and denominations.

How does MyPrepaidCenter handle returns or exchanges?

MyPrepaidCenter does not handle returns or exchanges for prepaid cards. Customers should follow the specific return policy of the merchant from which they made their purchase.

Does MyPrepaidCenter offer any additional services besides prepaid cards?

No, MyPrepaidCenter only offers prepaid cards.

How do I contact MyPrepaidCenter's customer support team?

MyPrepaidCenter provides customer support through email and a toll-free phone number.

Are the prepaid cards on MyPrepaidCenter updated regularly?

Yes, MyPrepaidCenter updates its prepaid card selection regularly to ensure they are current and valid.

Does MyPrepaidCenter have a mobile app?

Yes, MyPrepaidCenter has a mobile app that allows customers to easily manage their prepaid cards on-the-go.

Does MyPrepaidCenter offer any loyalty programs?

No, MyPrepaidCenter does not offer a loyalty program.

How does MyPrepaidCenter make money?

MyPrepaidCenter makes money by earning a commission from the brands whose prepaid cards are featured on the website. The company charges a small fee for each prepaid card transaction, which helps cover its operational costs.

Overview of MyPrepaidCenter.com complaint handling

MyPrepaidCenter.com reviews first appeared on Complaints Board on Jul 31, 2013. The latest review Rebate mastercard was posted on Apr 17, 2024. The latest complaint Discover prepaid card was resolved on May 30, 2023. MyPrepaidCenter.com has an average consumer rating of 2 stars from 532 reviews. MyPrepaidCenter.com has resolved 70 complaints.
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  1. MyPrepaidCenter.com contacts

  2. MyPrepaidCenter.com phone numbers
    +1 (888) 900-2347
    +1 (888) 900-2347
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    28%
    Confidence score
    American Express Cardholders
    +1 (877) 227-0956
    +1 (877) 227-0956
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    Lost & Stolen
    +1 (888) 842-0336
    +1 (888) 842-0336
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    Discover® Cardholders (US & Canada
    +1 (801) 744-9918
    +1 (801) 744-9918
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    Discover® Cardholders (International
    +1 (888) 371-2109
    +1 (888) 371-2109
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    MasterCard Cardholders (US & Canada
    +1 (339) 234-6415
    +1 (339) 234-6415
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    MasterCard Cardholders (International
    +1 (877) 610-1075
    +1 (877) 610-1075
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    Visa Cardholders (US & Canada
    +1 (801) 214-8892
    +1 (801) 214-8892
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    Visa Cardholders (International
    More phone numbers
  3. MyPrepaidCenter.com emails
  4. MyPrepaidCenter.com address
    State Highway 121 BYP, Suite 20, Lewisville, Texas, 75067, United States
  5. MyPrepaidCenter.com social media
MyPrepaidCenter.com Category
MyPrepaidCenter.com is related to the Credit Cards category.

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