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MyPrepaidCenter.com Customer Service

19
Complaints74
Pending20
Resolved12

Blackhawk Network Holdings, Inc.

1400 S Highway Dr.
Fenton
United States - 63026

Customer Support Phone Numbers

+1 888 900 2347(American Express Cardholders) 7 11
+1 877 227 0956(Lost & Stolen) 8 1
+1 888 842 0336(Discover® Cardholders (US & Canada) 4 2
+1 801 744 9918(Discover® Cardholders (International) 4 1
+1 888 371 2109(MasterCard Cardholders (US & Canada) 39 21
+1 339 234 6415(MasterCard Cardholders (International) 16 6
+1 877 610 1075(Visa Cardholders (US & Canada) 49 38
+1 801 214 8892(Visa Cardholders (International) 4 3
Plus

MyPrepaidCenter.com Complaints & Reviews

MyPrepaidCenter.com / rebate visa card

Se
Oct 05, 2019

The rebate visa card I received from nvidia with 20$ expired. Automated system via web site and [protected] number is not able to locate the card. The FAQ says: "the funds do not expire. You may request the remaining funds after the card expires by calling Customer Service" But there are...

MyPrepaidCenter.com / called 3 different numbers, all automated none recognize my card

Ph
Oct 04, 2019

I already activated the card and used it once. I was ready to use it again, but wanted to check the balance. I logged in with my username and password and received an error that my card could not be found. I looked at the card and realized it was 3 months past the expiration date. I read...

MyPrepaidCenter.com / rebate visa card

Na
Sep 28, 2019

My rebate Visa card expired. I called the number posted on the website [protected]). The automated attendant was unable to locate my account using the information from the Visa card. I would just like a new card. This service provider has a complete lack of customer service. These reward...

MyPrepaidCenter.com / locked out of account, no real customer service.

Ca
Sep 23, 2019

Today I went to login to my account on MyPrepaidCenter.com, first attempt didn't work, so I went and requested my username, and then to change my password. I received a successfully changed password message and then proceeded to login to my account, first attempt failed, second attempt failed...

MyPrepaidCenter.com / unable to activate card

Ma
Sep 18, 2019

I received a $100 prepaid MasterCard. When I tried to activate it at my prepaid center.com I received a message that I need to call customer service. I called the number on the back of my card and once I entered the information my call was disconnected. I then called a number found online...

MyPrepaidCenter.com / reward card unable to be activated.

Ph
Sep 18, 2019

I received a $35 card in the mail as a rebate offer from IDT Energy. I tried activating it online, only for the site to tell me that I had to activate it through the phone number on my card. I tried this, followed all the steps, only for to be hung up on by the automated machine after...

MyPrepaidCenter.com / reward debit card from smith & wesson

Bl
Sep 18, 2019

Our non-profit organization Bluff Country Long Spurs (NWTF) bought 3 guns Thomson Center 6.5 Creedmore & received a reward debit card from Smith & Wesson as a rebate. I went to redeem the reward for a youth activity on Sept. 6th & found out that it expired the end of Aug. 2019. We did not...

MyPrepaidCenter.com / prepaid aep ohio mastercard

Ca
Sep 17, 2019

I received a prepaid $40 Mastercard from AEP Ohio. I tried to activate on myprepaidcenter.com but the site said there was a requirement to call the number on the back of the card. Upon calling, I followed all the prompts for card information and there was a message that I would be...

MyPrepaidCenter.com / prepaid mastercard

An
Sep 10, 2019

I was issued this card through AEP for rebates from my purchase of Energy Star appliances. I cannot activate the card on the website. I registered for an account but every time I try to log back in, it says my password is incorrect. Every time I call the number on the back of the card, it...

MyPrepaidCenter.com / prepaid card

Ba
Sep 01, 2019

Got this card for "being a good patient and having preventative tests done" by my BCBS Advantage Plan. A true rip off. After reading the volumes of rules that came with it I got leery and decided I didn't want it. Phoned the number suggested to return card and got a recorded voice asking...

MyPrepaidCenter.com / rebate card

Th
Aug 30, 2019

I received a rebate card provided from a tire purchase at Discount Tire. I created an account when I activated the card. Now their website won't acknowledge the password, will let me create a password but then won't accept the new one (tried twice). I'm trying to check the balance on the...

MyPrepaidCenter.com / visa debit myprepaidcenter.com

Se
Aug 27, 2019

I am unable to register my cards on-line. Registration denied . Can't activate. Refers me to the phone number. The phone number consistently disconnects at the final step. There are no alternative phone numbers or email addresses. There isn't anything more to write really. This i...

MyPrepaidCenter.com / my visa debit prepaid card

Ma
Aug 13, 2019

I have a prepaid card that was issued by tires pro for $50.00 and when I went to use it I saw that it had expired on 5/19(which you need a magnifying glass to see as the date is so small on the card and I am a senior) I called the number [protected] on the back of the card and they would not...

MyPrepaidCenter.com / home depot rebate card

An
Jul 14, 2019

Went to use the $40 that was loaded on the card at a restaurant and it was declined when I used it (it was activated the day prior online and showed a $40 balance). Since then I have had a hold on the card for $40 (pending) since 6/17/2019 from the restaurant which it was declined. It i...

MyPrepaidCenter.com / rewards card

Sl
Jul 01, 2019

Received a Visa card with $70 credit after mailing in a cooper tire rebate. Realized the card had expired after I went to use it. Contacted a representative who said another card was to be reissued to me. However, I never recieved a new card and there are no records of my claim. The...

MyPrepaidCenter.com / virtual prepaid card

Mh
Jun 29, 2019

Received a redemption code for $10 virtual prepaid Mastercard for a vine purchse made at Target. Set up a user profile. Entered the redemption code on MyPrepaidCenter.com which prompted me to enter my address information then accept the terms and agreements. The problem is that it will not...

MyPrepaidCenter.com / expired card

St
Jun 25, 2019

Received my item and did the paper work to get the $30 rebate (Reward Card) Received my reward card (MyPrepaidCenter.com)and did make a account and did registrar the card online. Kept it around and went to use it and noticed it was expired. Went to the web site under FAQ and here is what...

MyPrepaidCenter.com / my expired card

Jo
May 27, 2019

I kept my card for my Diamond resort trip that I'm taking in July. I did not realize It would expire so soon I Never registered it or used it. I would like a replacement card. My card Number is [protected] Exp date 04/19 back of card No231. Stay Vacationed . Joseph A. Ferlita 1620 Brittany...

MyPrepaidCenter.com / prepaid home depot card

In
May 16, 2019

[protected] inta carreno - from home deopt $20.. I had trouble using the card and call the number on the back = they saw the declined transaction - was told a new card would be sent to me. I placed it in my purse and just saw it again and remembered that I never got the new card. I once...

MyPrepaidCenter.com / mastercard rewards card

Le
May 15, 2019

I received a $30 MasterCard rewards card for a purchase made at Discount Tire. The card arrived with no expiration date printed on it and I cannot find a way to activate it without that. I also cannot form a way to speak to a person on the help lines. What good is this card if I can't...

MyPrepaidCenter.com / ability to login/get information on my cards.

An
Apr 25, 2019

I can not seem to log in and view information on my cards. I put in my username. I put in my password. It says loading card 1 out of 3. It says loading card 2 out of 3. It says loading card 3 out of 3. It takes me back to the home screen still not logged logged in and this entire 5 MINUTE...

MyPrepaidCenter.com / visa debit card

Mi
Apr 25, 2019

I have VISA debt card with $1000 balance from my company. I wanted to be cash out from the ATM. I called customer service so i can ask which bank or ATM can i go? Representative name Ruby Lilly id #1568 tried asking me card number, address, name & more details about me. I already provided...

MyPrepaidCenter.com / bought 4 new tires a dave edwards dealership.

Ca
Apr 10, 2019

I bought a set of tires at Dave Edwards Toyota Car Dealership. I was given a copy of my bill and a form to fill out in order to receive a rebate. I followed all the information to apply for my rebate the week I bought the tires. I received my rebate card and am trying to activate it. Can't...

MyPrepaidCenter.com / prepaid card expired and funds no longer available but their online terms of service said the funds do not expire

Mi
Apr 08, 2019

My card had an expiration date of 01/19 and their website which has a bunch of pages "down" showed through Google search that funds for Visa cards should not expire even though the card expires. I called in customer service today 04/08/2019 and asked for a replacement card and was told...

MyPrepaidCenter.com / visa prepaid

Ni
Apr 03, 2019

[censored]ing [censored]. You have to spend the exact amount on the card for your purchase or it can't be used. What kind of [censored]ery is this? I'm not going to spend exactly $20 somewhere also [censored] evga for issuing this [censored] card as a "rebate". I'm going to go steal some...

MyPrepaidCenter.com / prepaid visa

Tk
Mar 26, 2019

I received a prepaid visa with $25 on it from national consumer panel (myprepaidcenter card). I activated it and thought I was good to go. It activated and showed a $25 balance last time I checked it. I went to check the balance today (it doesn't expire for 3 months) and they have no...

MyPrepaidCenter.com / continental tire rebate visa card

Rm
Mar 20, 2019

Activated a rebate visa card in September 2017 with 70.00 on it from Continental Tires. Never used it and went to use it yesterday only to be advised it had expired in August 2018 which is against the CARD Act law and against the terms of the card agreement I received. Cannot reach anyone...

MyPrepaidCenter.com / Rebate card

Ta
Feb 18, 2019

Rebate card for $75 from Discount Tire through your company expired less than a year after issue. I understand that rebate cards are not gift cards and so the five-year regulation does not apply, but it's just terrible customer service. Do they right thing and refund the remaining funds on...

[Resolved] MyPrepaidCenter.com / gift card

Gi
Feb 05, 2019

Gave daughters each a $25 gift card for Christmas. Both cards said funds do not expire on the front of the card. The cards expired so I called to get new cards issued. They both were charged 3.95 for two months and then I was told there was a $15 fee per card to get a valid card that we...

[Resolved] MyPrepaidCenter.com / customer service is unreachable

Jo
Jan 29, 2019

After activating my card, it keeps getting declined when I try to use it and their customer service is literally a sales pitch. If you don't want to pay shipping on their "free" gift card, and you just want to get some help from a customer service, they hang up on you and tell you the...

MyPrepaidCenter.com / fees associated with expired cards

Li
Jan 25, 2019

My prepaid Mastercard expired and not only was I assessed a replacement fee of $15 to replace the card, I was also assessed a monthly fee on the card. That is double jeopardy on fees and is totally unacceptable. This card was issued for $50 and had an expiration date of 07/18. The card wa...

MyPrepaidCenter.com / scam

Ca
Dec 31, 2018

These cards are not accepted anywhere. As a result, the card expires and they deduct fees from your accounts to keep active (but you can't use it). Then it expires and you have to pay $15 for a replacement. In the end, your balance goes down to zero. Seems like a scam in that you can never...

MyPrepaidCenter.com / expired card

Ot
Dec 28, 2018

I bought tires at Discount Tires and shorty afterward the card expired. Your web sight says a card may expire but funds do not and a card will be reissued. I cannot get in touch with anyone to reissue the card. I believe the law says that card should not expire. I am asking for the card to...

MyPrepaidCenter.com / gift card

Ja
Dec 16, 2018

We received a gift card as a rebate from some groceries purchased. We gave our son the card, and he put it in his billfold to use at Christmas time to purchase gifts. He is 7, so that was a big deal to him. He went to use it to purchase a Christmas gift and they told him it was expired. He...

MyPrepaidCenter.com / gift card for tires

Cy
Dec 04, 2018

I got issued a card that expired shortly after I received it for tires I purchased. The card expired and it says that you can still get the funds on their website. I have been calling the number provided to get the funds but it will not give me anyone to talk to. It says the card i...

[Resolved] MyPrepaidCenter.com / visa debit

Di
Nov 16, 2018

This company is a complete scam. I got this prepaid card after a purchase from Big O tires. The card expired shortly after I got the card. I contacted the company and tried to get the card reissued. They kept asking me the same question over and over and then hung up the phone on me. I...

[Resolved] MyPrepaidCenter.com / phone agent activation of prepaid card

Eb
Oct 08, 2018

I attempted a phone activation of a prepaid Visa on Oct 7 at 1:54 pm. Because I declined an offer to accept a $200 gift card for some unknown merchant I was told I could disconnect the call and would have to do the activation online. This level of customer service is deplorable and I will...

[Resolved] MyPrepaidCenter.com / I went into the smart and final retail food store at newbury park, california

Mo
Sep 13, 2018

On [protected] I went into the Smart and Final food store on [protected] in Newbury Park, California. I used my prepaid Master Card to purchase items that came to a dollar amount of $8.06. This left a balance of $31.94. On the next day I went into the Smart and Final in Camarillo...

MyPrepaidCenter.com / gift card expiration

Ro
Sep 01, 2018

I went to use my rebate card from ComCast Business (that had been misplaced) only to find out it had expired, the card's #[protected] Visa Debit Card . Could you please reissue it? It has over not been used yet and should have $200.00 left on the card and I sure could use that money now. I...

MyPrepaidCenter.com / smith & wesson reward debit card

Dw
Aug 22, 2018

I received a $50.00 myprepaidcenter.com Smith and Wesson reward card as part of a purchase from Smith & Wesson, when I recently pulled the card out of my wallet I noticed that it actually has an expiration date of 06/2018, which has already come and gone. is this practice legal in...