Dubai First’s earns a 1.1-star rating from 279 reviews, showing that the majority of customers are dissatisfied with financial services.
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Irresponsible bank and just want to make money.
Hi,
I had a credit card from Dubai First and I got it cancelled. Their employee (Ricky Rai) called me after 6 months or so and informed me that the bank wants to retain the customer and so they are giving me credit card, free for life and i have WhatsApp chat history as well.
I was shocked to see the annual fees in the statement and i paid it because i didn't want them to charge for me interest later on the entire amount.
Then i filed a request for reversal and they declined it mentioning "It was rightfully charged". The guy stop taking the calls and I ended up losing money.
I filed a complaint with Dubai First that your agent duped me and they gave me a complaint reference and when i asked the status and outcome, they said it is internal complaint and we cannot share details of it.
Recommendation: NEVER DEAL WITH THEM
Dubai First Complaints 278
Cashback credit card
I applied for their cashback card through an agent named Usman chaudhary who approached me. While the card is good, he had promised me a waiver of annual fee for the first year and in subsequent years upon minimum spent of Aed 24000/-. Also a welcome bonus of
Aed 1000 upon minimum spent of aed
5000/- within 60 days of card issuance . I was charged the annual fee in the first statement. Turns out these guys are Selling cards based on lies. No ethics at all. Pathetic and would never recommend.
Their complaints team called me and I couldnt answer the call and they closed the complaints saying no waiver.
Would never recommend this bank due to their lack of ethics and poor service.
Desired outcome: Waiver of annual feeCredit of welcome bonus as promised.
Confidential Information Hidden: This section contains confidential information visible to verified Dubai First representatives only. If you are affiliated with Dubai First, please claim your business to access these details.
Credit card
On 26th December 2023, i was surfing my mobile and got CC notification and got to know that few transactions got executed from my card and they were fraudulent transactions as not carried out by me. I have all the proofs. OTP for these transactions were not generated and Card was still in my possession. It is a fault of fraud monitoring team and bank's negligence for this theft. Not getting any exact reason in details from Bank except saying that your dispute Transaction request is rejected because txns. were processed via contactless CHIP card. Total fraud was approx. 17K AED. I am asking them to share the reason in detailed but my all email's has been ignored.
It's ridiculous that a hardworking person like me going through this trauma. Now the customer service has asked me to lodge a police case against the unknown vendors.
Claimed loss: 17000 AED
Desired outcome: I would appreciate a response from bank in detail and utmost wants to waive off these fraudulent transactions from my account as they were not carried out by me.
Confidential Information Hidden: This section contains confidential information visible to verified Dubai First representatives only. If you are affiliated with Dubai First, please claim your business to access these details.
Credit card
FIRST YEAR FREE...AGENT SCAM (Widepsread in UAE) *****How it happens ? ****** The FAB/DF agents scam people by saying there will be no annual fee, and very smartly make customer sign T&C agreement through a mobile app. As soon you start using the card, they charge you 420 AED (including VAT) in the first month itself. ***** How DubaiFirst responds ?...
Read full review of Dubai FirstIs Dubai First Legit?
Dubai First earns a trustworthiness rating of 88%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Dubai First. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Dubai First has registered the domain name for dubaifirst.com for more than one year, which may indicate stability and longevity.
Dubaifirst.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Dubaifirst.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Dubaifirst.com you are considering visiting, which is associated with Dubai First, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Dubai First's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 2% of 1 complaints being resolved.
- Dubaifirst.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dubaifirst.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Dubai First. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Credit card charges.
My Name is Evgene Ribinik. I'm a new resident in UAE, in Abu Dhabi
In august 2023 Dubai First agent named Muhammed approached me and promised free of charge credit card with cashback,
The agent assured me the card is free of charge along the process,
Eventually was discovered in December 2023 the card has significant fees and it made made me losses of 850AED
Claimed loss: 850AED
Desired outcome: 850AED
Over limit charge
I have been charged AED 275 +VAT 13.75 as overlimit charge. If the bank has provided me the limit of 10800 then why it has allowed me to spend 11000 dhiram. My card should automatically decline if i am crossing my limit. Also before charging me for the overlimit why the bank didn’t notify me about my overlimit prior to my purchase. This overlimit has been charged without my concern and without informing me prior. So either deduct this amount from my statement or else I will cancel this card and make sure that other colleague’s will also know how fraudulently this bank is making you pay extra money. This is clearly the case of fraud.
Claimed loss: DHS 288.75
Desired outcome: I want the bank to deduct and remove this amount taken as overlimit charge DHS 275 and Vat for overlimit DHS 13.75
False Promise from Sales Agent SAMIULLA FROM PAKISTAN
AGENT SAMIULLA, FRAUD AGENT FROM PAKISTAN.
He promised me there's no annual fees but I got charged 400 as membership fees and same was informed to call center and they simply told me as a customer you should fill the form and read term and condition, and they confirm me that staff has been taken for internal actions but still Mr SAMIULLA fraud agent from Pakistan try to make me fool as to say, pay the full amount and next month it will be reverse, but after payment he disappeared and blocked all numbers.
Hence I go through with this company and found most complaints are equal about fake promised by sales agents, so it means the company is totally aware and support the agents to keep doing it and get the commission or else how it's possible most complaints are same since many years.
SAMIULLA mobile number +[protected]
Desired outcome: Highly Recommend not to take or stay away from this scammersSAMIULLA FROM PAKISTAN
Staff
I took a dubai first credit card ,the sales man what evere he said about the card it scam and fake , he said 500 aed bonus will get with first statement then there will be no charges ,the 1st statement which I receive with 400 aed membership fee they charged its like scam and cheating , I complaint wit their department ,no use of comparing as I understand , don’t take this card and they will beg you to take dont help as well, no1 cheating sales man Abdul Basit , thank you man god bless you
Same happened to me by their agent name SAMIULLA FROM PAKISTAN
Credit card
Sales executive Muhammad Imran chased me like hell to purchase the credit card and informed me that the credit card is free for life and without any annual charges. But when the credit card arrived i was shocked to see that the credit limit was not even half the limit which he had promised me, when i enquired about the limit he told that he has spoken to his manager and i will get my credit limit increased within 2 days. After waiting for more than a week i tried to contact the sales person i was shocked to know that his number is switched off and whatsapp is also not reachable. Duly frustrated after this i called the customer care to cancel the credit card as i have not made any purchases and informed about their sales persons misleading information, i got another shock from them as they told that there is annual charges of 390 dirhams on the card and it cannot be reversed even though i informed to them about the fraud practice carried out by their sales person they told that they will take action against him but the action taken cannot be disclosed. This is a new way of harrasing the customers and looting them of their hard earned money by dubai first bank and the customer care people are forcing me to use their card by saying that even if i dont use the card i have to pay the annual fees. This kind of harrasement and looting should be stopped and dubai first should be banned, why should we simply pay our hard earned money to the bank as the fault is from their side that they are purposefully recruiting these scamster sales persons to con the common people shame on this bank. I ll recommend my family friends and collegues never ever to purchase credit card from such pathetic bank which is scamming common people
Regards,
Deepak
Desired outcome: Annual fees waiver and cancellation of credit card at the earlist
Dubai First Credit Card
I was continuously been called and chased by FAB/ Dubai First credit card sales person named Asif Khan (+[protected]) and he promised no credit card fees and also AED 300 joining bonus from his end. I received credit card statement and there was annual fees (399 AED + 19.95 VAT). When called their customer care they mentioned there is no way annual fee can be waived and after raising a complaint they closed the complaint by saying that they will take some action against Asif Khan but will not let me know about the action and there wont be annual fee reversal. When i spoke to Asif Khan he mentioned that the concern is raised from his end and said bank is not keeping its promise. It should be noted all the conversations with Dubai First Sales representative is available in Watsapp conversation and can be provided.
Please look into this. I am ready to cancel the card paying all the dues but the annual fee need to be refunded.
Desired outcome: Waiving of Annual Fee
I highly recomend not to purchase dubai first credit card coz they are just exploiting by charging annual fees even though their sales executive Muhammad Imran told me that the credit card is free for life and when i m trying to the reach the sales representative after knowing the annual charges of rupees 390 through customer care when i made a call to them to cancel my credit card becoz the credit limit was also not even half the amount which was promised by the sales executive he is not replying to my whatsapp msgs and he has switched off his number and the personnel in customer care are only saying they are sorry for the inconvience and will take strict action against the sales guy. But they are not ready reverse the annual fees, this is simply ridiculous and kind in way extortion of the customer. This kind of money extortion was not expected from the reputed banks, their sales executives will chase u like hell until u get their card and turn of their number or block you once their job is done and the customer service people and bank is only there to loot our hard earned money such pathetic and shameful act. I willdefinitely not recomend any of my famil freinds and collegues to such buy dubai first credit cards
Same thing happened to me by their agent name SAMIULLA FROM PAKISTAN
Non intimation of credit card annual membership charges
Mr. Bensley from Dubai First Credit card division approached me 6 months back. I told him, I am not interested to take the credit card. He followed up with me and after 6 months, since he is chasing continuously I applied for credit card. While the time of application, he told the credit card is free for life. But once I received the card, I got 418.95 AED as annual membership fees. I was shocked. I called him and he told me, that "within 2 days the customer care representative will call and they will ask to take quick cash. That time please tell them to cancel the membership fee of 418.9 5AED and they will cancel the charges". Like he said, I spoke to the customer care representative, But they denied it. Again I spoke to Mr. Bensley about that customer care rep. denied my request. But no response from Mr. Bensley.
One of worst Bank I have ever seen. Mr. Bensley from Dubai First bank approached me 6 months before for Creit card. But i was not interested. He continuously followed me up for 6 months. So I said Okay. He told me there will not be any charges for this card. Later after i received the card, I received statement with Annual Membership fee of 418.8 AED. I asked this about Mr. Bensley. He said, he will make other arrangements that customer care representative will call me and that time i should inform them like " Cancel the membership fee, if you cancel it I'll take the Quick cash". If i say this, they will cancel the membership fee. But nothing has happened. But when i informed this about Mr. Bensley, he doesn't even care about this
Same incident is happened with me as well. This is organised scam done by Dubai First (FAB) bank. I would like to draw attention of respected authorities of central bank regarding this organised scam
Regards
Abhishek
Happened with me as well, One of the worst banking policy that exists in UAE
Credit card charges
This is with regards to my Master card holding with Dubai First.
I have received the statement for the Month of May and observed that finance charges of AED 618.85 is charged.
I had many purchases in the month of April and as the balance on the card was low i had made a payment of AED 5700 on 20th March to maintain the balance and continue my purchases.
Surprisingly as per the contact Centre this amount has been adjusted to my Quick cash where it was taken for 18 months.
Multiple calls i had with Dubai first contact center and they are not at all ready to help and understand.
Desired outcome: Waive off the finance charges
Credit Card Annual Fees Sales team scam
I was continuously been called and chased by FAB/ Dubai First credit card sales person named Bensley Caldeira (+971 [protected]) and he promised no credit card fees and also AED 300 joining bonus from his end. I received credit card statement in less than 2 weeks of card delivery and there was annual fees. When called their customer care they mentioned there is no way annual fee can be waived and after raising a complaint they closed the complaint by saying that they will take some action against Bensley but will not let me know about the action and there wont be annual fee reversal.
I just saw online that there are already misleading sales complaints against Bensley Caldeira. Please do not fall under his false sales pitches and fraudulants.
Please be aware , Dubai First and FAB bank is not at all customer centric and helpful bank. Avoid them as much as possible
Desired outcome: Reversal of my Annual Fees
Yes True... They are literally cheated. I lost 418.95 AED
This the same thing they are saying to everyone, they are running scam they will say they are going to take action actually they won't do anything and the strange part , it's happening under the name of FAB as trust of this they r trying to fool us.
Credit card fraud
I want to share my experience with you in order to warn others not to work with such banks and to warn them about the persons that call to start a credit card application, then no matter what happens, they keep billing customers and send their debt to collections. According to them, you need an app to view the bill. Why would I have an app for a card I don't have? I didn't even know I had one. I was new arrival during corona time when this happened.If it wasn’t for me that called when I found out about it they would keep charging me for a card I don’t have. Please be careful!
Credit card Fraud (CAS-526516-M6Q4Z1 Case No - CAS505407W5T0X1)
On 23 rd of October I travelled out of UAE until 14th of November. Before travelling I had paid the bills for the month of October. After coming back to UAE I got to know that my card is declined and there are fraudulent transactions. I have all the proofs. OTP for these transactions were not generated and Card is still in my possession. It is a fault of fraud monitoring team and bank's negligence for this theft. Now bank is only reverting 15 transaction amount and asking me to pay the rest. Total fraud was 16780 AED. Now bank is asking me to pay the 6000 Aed along with overdue amount. I have been continuously threaten over an email for legal actions and travel ban by collection department. I am asking them to arrange a meeting and my all email's has been ignored.
It's ridiculous that a hardworking person like me going through this trauma. Now the customer service has asked me to lodge a police case against the unknown vendors.
Desired outcome: I need clearance as I cant pay this huge amount. It is almost a half term fees for my child's school fees. I canot pay this amount I want all the charges should been taken away and issue me another card.
Fighting against the fraudulent transaction, for my rights, and asking for justice will make me undergo a defaulters list. Is seeking help unethical behavior?
Credit card
This credit card was offered to me as a life time free credit card in 2016.In 2021 they introduced annual subscription fees to the card of AED 399.After much hesitation I decided to pay it. Soon after this I was charged for late payment and many other charges. Also note that my card expired in 05/2021,Dubai First has not yet replaced my card despite of charging an annual fee for premium service. Now I have been informed I have an outstanding of AED 3K despite of not using the card as a replacement has not been delivered 2 years past the expiry.
Multiple attempts were initiated from my end to close the card which was denied due to multiple charges imposed for no reason, However which the bank was willing to compromise on the condition of me accepting a cash loan on the card which I was not in need of. Services offered by this bank has never been customer oriented and lured additional headache for customer.
Desired outcome: Closure of credit card
Eploitation of Money by Dubai First
Hi,
Dubai First Bank offered me a credit card while I was not interested. Somehow the customer service personnel convinced me to take the card and while the card came for delivery, they asked me to sign the security cheque for AED 10000 which i did not agree too as it was never discussed by their sales representative in his conversation. So I did not accept the credit card and its was taken back by the delivery personal. The credit card was never accepted and nor activated. and now Dubai First has sent me a bank statement with interest fees for the annual fees which was almost 1500 AED.
after contacting customer care they agreed to waive off the interest but still charging me Annual feed and its VAT even though the card was not delivered and accepted.
This is a way of cheating customers and the customer is getting charged for that too.
Desired outcome: waive off all the charges as i have not accepted and activated the card and its back with the bank.
Credit fees and interest charges without receiving the card
Hi,
Dubai First Bank offered me a credit card while I was not interested. Somehow the customer service personnel convinced me to take the card and while the card came for delivery, they asked me to sign the security cheque which was never discussed on the call or conversation. So credit card was taken back to the bank. The credit card was destroyed and now Dubai First has sent me a bank statement with interest fees for the annual fees which is almost 1500 AED. This is a way of cheating customers and the customer is getting charged for that too.
Desired outcome: The customer care is now asking the annual fees to be paid and they will waive off the interest charges.
Annual Fee Refund
I have been charged the annual fee of AED 399 + VAT AED 19.95 but
at the time of taking the Credit card, the salesperson said that the cashback card is free for 1 year and after that, there are annual charges.
In this regard, I request you process the refund of the above-mentioned amount as soon as possible. Below are the details
Name;- Yuva Koushik Gangumolla
Mobile :- 971 [protected]
Desired outcome: I request you process the refund of the Annual Fee that was charged to my account
Exactly the same happened to me, they are frauds and need to be reported to some higher authority
Sales wrong information
Dear team,
Because of wrong information of sales team I am loosing 600 beware and after registering complaint I ask please listen call regarding of date & time they didn't listen no resolution I just lost 600 AED. It was 9 January they explain the offer and they confirm for a week there is no annual fee also she said if I spend 2000 in 30 days I'll get 300 cashback. I gave document it got approved she said she is coming for signature as a part of digital onboarding I should do from my mobile since I wasn't aware I checked FAB ID card that was enough and I signed as the statement generated I registered complaint but it seems Dubai first running scam as I check there are many people are part of this scam.
Desired outcome: Al least they should waive of annual fee of 300 aed.
Exactly same happened to me with their Dubai First credit card. They are frauds
Credit Card
Dear Sir/Madam,
I have never recived the Dubai First Credit Card and from last 3 months I start getting a follow up on a due amount on my Card. As per call center communcation also, the card is never delivered. below is the Case ID for your reference
Case Title: Finance Charges (Billed - Accrued - Deferred)
Case ID: CAS-510636-Q8J9S9
Kindly contact me at +971 [protected] and resolve this issue. Thank you.
Regards,
Saurabh Bhatnagar
[protected]@gmail.com
HI SAURABH
I have the same issue. how to solve this ?
Hi Jithin,
You need to raise a complain to Dubai First call centre, also we need to highlight if the issue is not resolved then this will be reported to Gulf News. On internet you will get the email id for Dubai First as well as Gulf News. Gulf news team is helpful to take up such issues for customers like us. Either Dubai First will resolve the issue (they did for me) else if they does not resolve then take help from Gulf News.
Overview of Dubai First complaint handling
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Dubai First Contacts
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Dubai First phone numbers+971 45 068 888+971 45 068 888Click up if you have successfully reached Dubai First by calling +971 45 068 888 phone number 17 17 users reported that they have successfully reached Dubai First by calling +971 45 068 888 phone number Click down if you have unsuccessfully reached Dubai First by calling +971 45 068 888 phone number 30 30 users reported that they have UNsuccessfully reached Dubai First by calling +971 45 068 888 phone numberCustomer Service+971 45 528 228+971 45 528 228Click up if you have successfully reached Dubai First by calling +971 45 528 228 phone number 6 6 users reported that they have successfully reached Dubai First by calling +971 45 528 228 phone number Click down if you have unsuccessfully reached Dubai First by calling +971 45 528 228 phone number 6 6 users reported that they have UNsuccessfully reached Dubai First by calling +971 45 528 228 phone numberInternational
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Dubai First emailscollections@dubaifirst.com100%Confidence score: 100%Supportcontactus@dubaifirst.com84%Confidence score: 84%supportcorporate.fd@dubaifirst.com77%Confidence score: 77%management
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Dubai First address22nd Floor, Burjuman Office Tower, Dubai, 111656, United Arab Emirates
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Dubai First social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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