MyEyeDr
Reviews and Complaints

I truly had the most wonderful experience ? at My Eye Dr Kaitlyn was so kind ? and helpful she made my day she is a true gem. Professional customer service at it's best?. It feels good to know that we still have alot of caring ppl in this world it truly makes a difference thanks Kaitlyn! ? Sincerely Janet

The customer service skills today were excellent, Maya was attentive patient and knowledgeable. She explained my coverage and met my needs. Very customer focused. Thank you for having Maya on your team. When I decided the original f frames I picked out did not compliment my face she helped me to find another pair with a smile.

I booked an appointment on short notice for an MVA form that i needed. Was booked for a Saturday. The visit went very smoothly at the Frederick, Md office on Worman's Mill. The Dr I was seen by, Dr. Ibrahim was great, made my visit very comfortable, went over everything that I needed to know. The Dr.'s magic tricks were an added bonus! Would highly recommend!

If U looked up the definition of customer service, it would say?Julie!
She started off, by asking me how I was?I told her I was in a car accident.
I asked, her to help me pick some frames. She showed me compassion &
Jumped up and started getting me framed to choose from. She found me some
Wonderful frames! She went over the paper work, very thorough. Thank you Julie (At a girl)

I want to thank the customer service, Karolina and Miss Sulema. They were outstanding, and they presented the product the glasses with good quality. I was pleased with all the service I received from them. They have always been very professional and helpful, and they go above and beyond to help me and find a perfect guy to my name, I was impressed with the quality they offered and the prices, thank you to Carolina and Sulema. We will see you again next year.

Thank you to the staff at the Brookline location! I can't THANK YOU enough for going beyond to see me after I arrived late for my appointment! I was going out of town for the weekend and didn't have my planner with me to reschedule the appointment! I was so surprised when I received a call from the staff at the Brookline location to come back to the office because Dr. Zappala will wait for me to return! My heart was filled with so much gratitude and appreciation! I've never had a doctor's office provide this type of customer service! With gratitude, Alicia

Beware! Never again! My daughter visited MyEyeDr for regular annual eye exam in October, this exam is always covered by Insurance. The whole visit experience was fraught with issues. They added multiple charges to the card. On one hand they fully charged our Insurance $150 for the eye exam (plus charges us co-pay), additionally they also up-charged with additional $140 for lens exam! Plus $40 for the glasses exam. How very ridiculous! They did not offer proper explanation for up-charging or take any prior consent. When she questioned the charges they did not provide appropriate explanation. They refused to 'bill later' and asked her to pay in full, before she left premises. I visited the facility, the very next day and met with front desk agent as well as supervisor Joseph. He basically said that for the new patients they charge twice, one for eye health check-up, second for eye test. They did not provide me with any patient consent copy for all these charges, and said this was all discussed verbally! I asked them to resolve the billing issue if they did not want me to raise a dispute with Insurance. He basically said, go ahead and do whatever, this is how we bill. Multiple charges were added on the card and none of my questions were addressed, not to mention no proper explanation for the services and what they entailed. We normally visit Preston clinic and this was first time with MyEyeDr, due to need for evening appointment timing. Ended up paying 3X in charges plus tolerate the indifferent behavior. Never again! The eye exam at MyEyeDr took almost an hour and the doctor was in an extreme haste with little to no time for each patient and it felt very rushed and half-completed. My prescription was incorrectly written and service was very rude and unkind. You cannot hold patients hostage on your premises and charge whatever without proper consent.

1:00pm 10/9/2023

The General manager is very rude she get frustrated when there’s a large crowd. The employees does not communicate with each. They just give there issue to another employee that has no clue what’s going on.

They gave me wrong information to where I had to make two trips Horrible customer service and very lazy. It is not fair for a customer to call there ophthalmologist for them to understand that there was no issue with the prescription TWICE!

[Sankofa Alkebu-lan]

[[protected]@gmail.com]

[[protected]]

[July 28 2023]

Subject: Formal Complaint Against MYEYEDR - Westfield Rd., Charlottesville, Virginia

Dear [Sir/Ma'am]

I hope this letter finds you well. I am writing to officially lodge a complaint against MYEYEDR, particularly the branch located on Westfield Rd. in Charlottesville, Virginia. My name is Sankofa Alkebu-lan, and I am a dissatisfied customer who has experienced several significant issues during my interactions with your establishment.

First and foremost, I would like to address the poor customer service I encountered at MYEYEDR on Westfield Rd. on multiple occasions. The staff seemed indifferent and unresponsive to my needs, displaying a lack of professionalism and failing to provide the level of service that one would expect from a reputable eyewear provider. The dismissive and inattentive behavior of your staff made me feel as though my concerns were not valued or taken seriously.

Furthermore, I am deeply disappointed by the fact that MYEYEDR on Westfield Rd. sold me damaged products. Upon receiving the eyewear I purchased, I immediately noticed scratches on the left arm of the frames. This demonstrates a lack of quality control and suggests that the branch may not prioritize customer satisfaction. It is astonishing that such substandard products were even allowed to leave your premises.

Lastly, I would like to express my dissatisfaction with the unprofessionalism displayed by the staff members at MYEYEDR on Westfield Rd. Their actions and demeanor fell well below the expected standards of professionalism. This not only tarnishes the reputation of MYEYEDR but also undermines the trust that customers should be able to place in the expertise and reliability of your staff.

Taking into account these grievances, I kindly request that MYEYEDR thoroughly investigates the issues I have outlined and takes appropriate action to rectify them. I propose the following resolutions:

1. An apology from MYEYEDR for the poor customer service and unprofessional behavior exhibited by your staff members.

2. Replacement of the damaged products I received, ensuring that they are of satisfactory quality.

3. Improved staff training and customer service protocols to prevent similar incidents from happening in the future.

4. Assurance that appropriate measures are taken to address the unprofessional conduct of your staff members.

I trust that MYEYEDR will value my concerns and undertake the necessary steps to address and rectify the issues raised in this complaint. As a loyal customer, I believe in the potential for improvement and hope that this experience can be used as an opportunity for positive change within your organization.

I look forward to a prompt response within [specify a reasonable timeframe]. Please be advised that if no satisfactory resolution is reached, I may be compelled to escalate the matter further.

Thank you for your attention to this matter. I believe that, by addressing these concerns effectively, MYEYEDR can regain its reputation as a trusted provider of quality eyewear and superior customer service.

Yours sincerely,

[Sankofa Alkebu-lan]

I've been a customer of MyEyeDr (previously known as Allegheny Optical) located in FSK Mall for quite some time now. I have to say, I've noticed some changes throughout the years. I miss the old days where the office felt like a family environment. Nowadays, it seems more like a used car showroom than a caring and comfortable place for eye care.

While I appreciate the variety of staff members available to help, I've grown frustrated with never seeing the same doctor twice. It always feels like I'm being passed around between different clinicians who lack experience and knowledge. It's not a great feeling when you don't trust or feel comfortable with the person checking your eyesight.

I've also noticed a considerable increase in young and inexperienced personnel that seem to be pushed for commission sales rather than providing quality care. It's understandable that a business needs to make a profit, but it shouldn't be the focus over patient care.

Unfortunately, when I've reached out to the corporate office to share my concerns, it's been impossible to talk to someone in leadership beyond the local office level. It's frustrating when you feel like your opinions and complaints aren't being taken seriously.

In conclusion, while MyEyeDr has some positive aspects, the changes in the office and the lack of consistent care have made it difficult to recommend them. I hope they can make improvements to provide the quality service that their patients deserve.

So, like, I had an experience with the Newport, KY MyEyeDr office, ya know? I got myself a whole year supply of those 2-week lenses right there in their office. But then, I wanted to try out a different kind of lens, like one that changes my eye color and stuff. So, I ordered it from that 1-800-contacts place, but MyEyeDr wouldn't let it happen. The doc was all like "nah girl, you were only fitted for that specific lens and no other!" So, now I gotta go back and get another visit just to change up the type of lens, which is, like, so disappointing and frustrating, ya know? I mean, I've been wearing contacts longer than that doctor has even been alive! And this kind of thing has never happened to me before, until now. So, I'm not gonna go back there anymore. Plus, I don't even have insurance anymore, but even if I did, it wouldn't cover two fittings in one year anyways. So, that's my story.

Yo, I wanna talk about MyEyeDr. It's a pretty cool place to get your eyes checked, ya know? They got all the fancy machines and stuff, and the people who work there are nice as heck. But let me tell you, I got some beef with my insurance, Caremark. They keep telling my doctor what meds he can and can't prescribe, even though it's been working for me for the past decade. I mean, come on, who do they think they are? So, yeah, if you're looking for a good place to get your eyes checked, MyEyeDr is the spot. Just watch out for those insurance bullies.

Man, so I went to MyEyeDr and let me tell you, they be trippin'. I got insurance so I thought, cool, I can get a free eye exam. But these folks tried to charge me for contact fitting just 'cause I wear contacts. What kinda shade is that? I straight up told them I just want my free exam and that I get my contacts from 800 Contacts, so they can call them to confirm my prescription. But nope, they still wanted to charge me 80 bucks for "fitting". Like, contacts come in one size, how hard is it to fit them? I've been wearing them for 5 years, I think I know how to do it by now. I ain't never going back to this shady company again, no way. I straight-up walked out, I ain't payin' for something my insurance covers for free.

it is like the worst place ever.

MyEyeDr (myeyedr.com) let's just say, it was not a good experience for me. I was so excited to get my new Coach frames with Progresso scratch resistance glasses, but what a let down it was. I was really hoping for something that would be good for my eyes, but unfortunately my hopes were dashed. I am sorry to say that I feel very discouraged, disappointed and like it was a total waste of money. These glasses are definitely not scratch resistant, they smudge easily, and it is always a struggle to keep them clean. Even cleaning solution doesn't help! I am really not impressed with the glasses.

Honestly, it is really frustrating to spend so much money on glasses and then not get the quality and performance that you expect. This experience was a real eye opener for me, and now I know that I will have to be more careful in the future when I get new glasses.

I really wouldn't recommend MyEyeDr (myeyedr.com) based on my experience. It is just not worth it. The glasses were a huge disappointment, and I don't want anyone else to waste their time or money there. Please go somewhere else if you really want good quality glasses that will do the job properly. I wish that I had known this beforehand, it would have saved me so much frustration and hassle.

Overall, I just feel really let down and upset about the whole experience. MyEyeDr (myeyedr.com) is definitely not a place that I would recommend to anyone if you're looking for great quality and value. It's just not worth it. Save yourself the hassle and go somewhere else for your eyeglasses.

Yo, lemme tell you 'bout my experience at MyEyeDr in Harrisonburg, VA. So, I hopped on their website and set up an appointment all easy-peasy. But then I got a call sayin' their computer was busted and I needed to call them directly. I'm thinkin', "okay, whatever, I'll call 'em." I get on the horn and make the appointment for high noon. They even text me confirmation and I'm feelin' good.

Now, picture me rollin' up to the spot, ready for my eye exam. But then they hit me with some BS talkin' 'bout how my appointment was at eleven. Like, nah son, I got proof that it was supposed to be at twelve. But these fools weren't havin' it and straight up refused to see me. I asked for a number to lodge a complaint and even that was too much for 'em to handle. So, I called up corporate and filed my beef but the lady on the phone was straight up clueless. I told her three times my appointment was at noon and she asks me if that's morning or night?

I ain't even got words for how disappointed I am with these jokers. They don't deserve no rank, that's for sure.

Can you believe the sheer frustration I feel with MyEyeDr? Over the past two years, I have gone for multiple eye appointments. The docs are great and I have been happy with the service I receive. I had surgery for cataracts about two years ago and had to get several pairs of glasses since. Unfortunately, I misplaced my sunglasses and need a replacement pair right away. Can they just give me a copy of my prescription so that I can get a replacement? Nope! Not so easy with MyEyeDr. They claim that the prescription is only good for a year, and I need to come in for another appointment to get a fresh copy. Who has time for that kind of nonsense? I know for a fact that my eyes haven't changed since my surgery, so why should I have to shell out another $100+ for an appointment just to get a piece of paper that they should have given me in the first place? It's a complete rip-off, and it seems like they are just trying to get more money out of me for no good reason. All I want is my sunglasses back!

MyEyeDr (myeyedr.com) has really let me down. The quality of their lenses is consistently poor, and on top of that, they can't even get my frames right. To make matters worse, CEO Sue Downes seems to be completely disconnected from the problems - when there are mistakes made in the lab, she sends a generic email and leaves it up to the store manager to deal with the fallout. This isn't fair - the lab is responsible for making the lenses, so they should be held accountable for their mistakes.

I've gone through three rounds of wifi tests and two rounds of glasses orders, and I still don't have a working pair of glasses. The regular store personnel have been great, and my doctor is fantastic, but one temp employee managed to get everything wrong with our glasses orders. It's really frustrating that this one employee's mistake(s) are ruining my experience with MyEyeDr.

At this point, I don't think I'll be returning to MyEyeDr unless I can either get exactly what I ordered or a full refund. I'm still waiting for resolution on my current issue, and it's just really sad that this is how things have gone. I hope that MyEyeDr can improve the quality of their lenses and take more responsibility for the mistakes made in the lab.

So, let me tell you about my experience with myeyedr.com. I went there for my eye exam and after 10 months of several eye exams & reissue of glasses, I had to leave them behind on Saturday. This time (3x) the prescription was worse than the others. The other I could at least read with them but could not see far or on a computer. I was pretty disappointed and upset about this. However, myeyedr.com credited me for the actual glasses for "numerous inconveniences" which was a good gesture, but they would not refund the amount of my eye exam(s). I thought that was pretty unfair considering that I had invested so much time and money already. They handed me the prescription so I could go elsewhere. I asked them "what good is this prescription anywhere else when I can't see out of the glasses?" and the response was just "I don't know".

Honestly, I expected better customer service from myeyedr.com. It was such a hassle to keep going back and forth. I mean, after 3x, they still couldn't get it right? I think that it's unacceptable. I also think that they should have refunded me for my eye exam as well since they were unable to get this right after 3x. It's not like I was asking for something that I didn't deserve. They were unable to fulfill my basic request of helping me see better.

Despite all this, I must say that the atmosphere of the store was pretty cool. It was clean and felt welcoming - although I didn't feel like I was showing that sort of appreciation on my third visit. I also think that it's worth mentioning that the glasses that I did receive looked pretty stylish, but the aesthetic of the glasses is kind of moot if you can't see out of them properly.

Overall, my experience with myeyedr.com was not great. I had to leave them behind and I'm pretty sure I'm not going back. I think that they need to work on their customer service and their ability to fulfill a customer's basic needs when it comes to eye care.

I was really hoping to give MyEyeDr a great review, but unfortunately I had a pretty bad experience. I bought a pair of glasses from them at the Potomac Mill location in Woodbridge, VA back in 2015. Unfortunately, a few months ago the plastic coating on the right temple of the frame cracked.

I called MyEyeDr to see what my options were, and they informed me that this issue wasn't covered under their warranty. I was really disappointed to hear this. I feel like if you buy something and it's defective, the company should take responsibility for it.

To make matters worse, they told me to contact the frame manufacturer for a warranty repair. But I don't have any contact information for the manufacturer, so I'm pretty much stuck. It seems to me like MyEyeDr should be the one responsible for the defective frame they sold me, not the customer.

Overall, I'm really unhappy with the way this situation was handled. I don't want to pay $135 for a new frame when I could buy a new pair of glasses from another website for only $39. I'll definitely be taking my business elsewhere from now on.