Tylock-George Eye Care & Laser Center’s earns a 3.7-star rating from 1 reviews and 5 complaints, showing that the majority of patients are satisfied with vision correction procedures.
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I trust no one else with my eyecare.
In 2017 I had cataract surgery, even though I had insurance I thank God my (late) Dad helped me through this, and took care of out of pocket expenses. The difference in my vision was so wonderful. I recently went in for an eye exam and they were so thorough. They are kind, patient, and explain things. My eye Doctor even remembered my eyes, that says a lot right there.
I highly recommend Tylock-George Eye Care to everyone!
Recommendation: Tylock-George will take care of your eye needs.
Tylock-George Eye Care & Laser Center Complaints 5
Replied
Tylock-George Eye Care
My PCP's office referred me to Tylock-George Eye Care. When I talked to them to book an appointment, I asked what policies do they have in place for COVID. It's now August 2021 & we're in a spike with the Delta variant. When the reply was no masks were required, I asked to and spoke with the office administrator. He seemed quite proud that the staff had the "freedom" to not wear masks. So I asked if he would check with Dr. George, who had the authority to set and enforce a masking policy. (Dr. Tylock is retired and Dr. George is now the principal.) When the answer came back a few days later, Dr. George specified there was no policy change. I promptly canceled my appointment and booked with a different ophthalmologist who requires masks at his practice. I refuse to go to a doctor who doesn't care about his patients' health and safety!
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
upfront cost of services
When I went to this business per request of my doctor, information that was omitted was the upfront cost at check out over the $40 refraction fee! Which cost me $126, $86 dollars more and that was in my opinion false advertising; due to the fact that the original cost was just the start of fees collected at the time of check-out! Then on top of that, they had you to sign another paper stating they can charge even more money, if you miss an appointment and the desk clerk the whole time, did not even look up at me concerning this matter! Now this is so unprofessional and my appointment time they given me was delayed 45 minutes, causing me to miss my dart paratransit bus to get back home. I am a wheelchair bound war veteran and I ended up having to try to power myself all the way home, from their business barely seeing because of dilated pupils! Gave no apologies on bus!
The complaint has been investigated and resolved to the customer's satisfaction.
I am not sure when you came to the office, but our processes seem to have changed as our front desk associates review the expected charges with the patient at check in. Occassionally, the doctor will require additional services based on their findins, at which point one of our team members will review your insurance and go over the expected out of pocket fees.
We appreciate you bringing this to our attention. We cannot improve without feedback and we look at all feedback as opportunities to improve.
Literally the worst doctor I have ever seen
Dr. Gary Tylock is literally the worst doctor I have ever seen. He didn't take my concerns or questions seriously. He seemed unfriendly and distracted. The eye exam he gave me at Gary Tylock Laser Center was not thorough. He answered a personal cell phone call during my exam! He did nothing to inspire my confidence. There are much better eye doctors out there... don't visit this one.
That's very surprising, since when I got mine done, Dr Tylock didn't do eye exams, only surgeries. They have a full staff of technicians and eye doctors who do the exams and testing. When I got my exam before the procedure, the doctor who was doing mine was concerned with an anomaly with my pupils, so he got dr Tylock to come check it out. He was very thorough in explaining what he saw (which my long-time personal eye Dr. Had never been able to do) and was very nice and reassuring. On the day of my surgery I was fighting a severe sinus infection, and not only did he recognize me from a week before when he came in to consult on my exam, he and his staff were very patient and accommodating, with my being stuffy and coughing.
Is Tylock-George Eye Care & Laser Center Legit?
Tylock-George Eye Care & Laser Center earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Tylock-George Eye Care & Laser Center. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Tylock-George Eye Care & Laser Center has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for tylock.com can be seen as a positive aspect for Tylock-George Eye Care & Laser Center as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Tylock-George Eye Care & Laser Center's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Tylock.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Tylock.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Tylock-George Eye Care & Laser Center.
However ComplaintsBoard has detected that:
- Tylock.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The tylock.com may offer a niche product or service that is only of interest to a smaller audience.
- Tylock-George Eye Care & Laser Center protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
Worst doctor ever
In my opinion Dr Gary Tylock should not be called a doctor of medicine! What he did to me I consider to be criminal! I trusted him to do a very simple procedure, and I've suffered every since! I've been to many other doctors since and they have all told me that what this man did to me cannot be reversed! Too much tissue and nerve damage! He told me he was Board Certified in plastic surgery, since then I checked at "Health Grades" and learned he lied to me about that too! He is not Board Certified in Plastic Surgery! The Tylock Laser Center is a FAKE!
The complaint has been investigated and resolved to the customer’s satisfaction.
july 2010 Just had my eyes done with Dr Tylock and I am as happy as I can be. The next morning I could see and played golf that afternoon. The staff was incredible and bent over backwards to help. I didnt want to wear my glasses for 5 more days for my surgery the next week so they did it that afternoon. I was going to get my eyes done 7 yrs ago by the "other doctor" in Dallas but it was such a cattle herding system I backed out and took me this long to get my courage back. Dr Tylock was the best and I would recommend him to everyone.
Dr. Tylock and his staff were nothing but pleasant, knowledgeable, efficient, and compassionate before, during, and after my LASIK eye surgery. The office appointments flowed very smoothly and the staff went our of their way on the day of surgery to keep me calm and informed of what was happening during the procedure. I am only 2 days out of surgery and am already amazed with the results. As for Dr. Tylock himself, he is a well-educated, ethical, and personable physician. I would recommend him to friends and family in a heartbeat. Anyone who says otherwise in regards to his character is either a) flat out lying or b) involved in an internet marketing slander scheme. My guess would be both.
To "Eyesopen2": The doctor has a right to defend himself. I would if I were wrongly accused. Why are you even reading reviews on this website if you think it can't be trusted? Yeesh. You get a life.
I would not trust any doctor that is writing their own reviews as tylock has on many websites and even Google map reviews. I have seen other Complaintsboard complaints and [redacted]s and and and on Tylock and then I see a bunch of sweet puffy posts about how great he is posted under the complaints. Just ask yourself this question. Who Gets Lasik from a doctor and then goes to the Internet complaint sites to write how great their experience was? What a Joke. Dr Tylock is creating the comments and Reviews. Do you think we are all stupid Dr Tylock. Get a life.
Rebuttal regarding the above post !
Dr. Tylock is board certified by the American Board of Ophthalmology. He has spent over 20 years training other doctors as a clinical professor at UT Southwestern Medical Center.
This posted report from "Angela" is completely false. Dr. Tylock would never claim to be a Plastic Surgeon, and quite frankly I am not quite sure how plastic surgery ties into LASIK. As with any major surgery it would be suggested that the patient do their homework and make informed decisions.
Dr. Tylock has been chosen a Best Lasik surgeon by his peers for 4 years in an independent poll of other doctors. He is also been selected as the official LASIK surgeon of the Dallas Stars, Dallas Mavericks and the Texas Rangers.
All of Dr. Tylock's credentials maybe found on his website, www.tylock.com.
Beware of this clinic!
In 2006 I had Lasik eye surgery to correct my vision. At the time of the surgery, which was done by Dr.Gary R. Tylock, MD at the Tylock Eye Care & Laser Center, I was told that I could receive an "enhancement" at anytime to sharpen up my vision if necessary. I continued to keep my follow up appointments with my local optometrist for 4 years. My vision was terrible after the procedure and was regressing even more with time but Dr.Gary R. Tylock, felt it was not enough to qualify for an enhancement. I thought he was joking here I was almost worse off than when I went into the place and they were shoveling me a load of carp telling me I have 20/20.
Then they had the nerve to tell me that if I really wanted an enhancement it would cost me another 500 per eye the people are scammers and con men. I just want to warn people about this clinic. What they did to me was wrong and they used false advertising to get me in the door in the first place they advertised that it was from 299 per eye and what a bunch of bull that is. It was almost 4000 for them to ruin my eyes.
Here's a breakdown of what I experience today at my "consult" appt.
I drove clear across town for a 4 hour and 15 minute appointment to meet/see the very HIGHLY recommended Dr. Tylock for LASIK "consult"
Here's what went down...
-Drove 60 mins to get to said appoint (traffic/construction)
-Spent 4.5 hours at this "place"
-Staff seemed confused, lots of interruptions & shuffling going on
-Staff seemed unprofessional, unorganized (ie. all over the place)
-Dr. on staff (not Tylock or George) ate lunch during my appoint
-Said Dr.'s hands reeked of onions/burgers
-Said Dr. belched repeatedly while discussing my surgery
-Said Dr. Numbed & [censored]ed my eyeballs so much I had a panic attack
-After panic attack Dr. proceeds to keep numbing and [censored]ing
-Never once got Tylock or George to come and talk with me
-Didn't explain actual procedure at all (ummm like important details here don't make me YouTube this)
-Paid them $175 to "see" if I want to give them $4100 for more "FUN" with them
-Drove home in 75 minutes of tollway traffic
Is this completely normal for a LASIK consultation? Worst part for me at the end of all this mess is that I was told I would get to meet "the good doctor" on day of my surgery. WTH?!?!? Yeah, no thanks!
I'd rather meet the man/woman whose going to perform the actual procedure on me, be treated respectfully, have clean hands, not be distracted 1/2 the time and most definitely be closer to my home...this place felt like a United Airlines circus with a Mel's Diner tinge?!? 🤓😑
I don't be-leave the initial complaint above! I was on the verge of being legally blind...wore hard contacts since I was in 2nd grade (1980)...wore them all my life and it was getting to be bad in 2007 when they were causing blisters and just to the point I was having to wear the glasses more and more to rest my eyes...In late 2007 I talked to Tylock after speaking to a few others here. Went to the meeting they had on Thursdays and after I asked the Dr. if I could ask a few questions, well we talked a good 30 min and he introduced me to a patient who was as blind as me that came all the way from Germany to have the procedure, it really calmed me down as I was so scared to have my eyes touched as you only have 1 set. I went and did the exam and for the comment above griping about 175.00, you are some kind of special to gripe about paying for an eye exam! They explained that with my bad vision, my astigmatism that PRK (more than just Lasik) is what I would need...well they walked me through all the steps, the price was I think 3800? and they opened up a care now card for me for that so it didn't hit me all at once, and we set up the date. They made me feel like I was in good hands and I am a very skeptical, OCD, harsh person and not once did I get upset with the staff for anything. They were all very nice and professional. They told me as well that may need an enhancement and I actually did in 1 eye, not a big deal! They also explained that I may see a change in my vision later on in life like most do in their 40s. PRK is a little more healing time and a little more intense. I am here to say if it had been a 10K dollar cost I still would have done it. It has given me some of my life back where I can wake up and see the clock, I can go to the movies and not mess with itchy eyes or popping my contacts in and out. It was like it set me free. I will always be greatfull for Dr. Tylock and his team!
I went in for a consultation last December and I was not impressed. They performed some tests on me to determine if I was eligible for the operation, which I was. Then I had to pay $175, which shocked me because the other Lasik consultations I went to were free of charge. When I asked why I had to pay, they said that the $175 was for the tests they did to determine my eligibility, which I thought was a trick because they had to do those tests to know if they can operate on me but I had no knowledge of the charge beforehand and no option to opt out of the tests if I wanted a consultation. And while doing research on the procedure, a lot of people recommended that you should be able to meet and speak with the surgeon who would eventually operate on your eyes and ask them questions. But I didn't even get to meet the surgeon. Overall, I think it was questionable that they weren't upfront about the cost of the tests and the place seemed like an assembly line to me. An optometrist friend suggested that I stay away from the big places because they operate like a factory and tend to mess up more due to the volume of people they operate each day.
Been 5 years and vision is still perfect. Thanks again Dr. Tylock !
My experience has been mixed. I had both eyes done about 3 years ago with good results on my left and bad one in my right.
The issue with my right eye was ghost images (double vision) and the vision was not 20/20 from the start. When I communicated this issue to the Tylock staff, their response was this is normal and it will go away in a couple of weeks. Couple of weeks went by and they told me it will get better after a month. A month went by and their answer was it will get better after 6 month, then at one year. At the same time my vision was not sharp (probably 20/40).
At the one year appointment, their response was the double vision was due to dry eye and I should use tear drops occasionally and it will get better.
After 3 years, my vision regressed on the right eye (20/50 or worst) and the double vision did not go away.
I decided to go to Dr Booth to get if fixed and I am now (20/15) and more importantly I have no double vision.
I am really dissapointed with Dr. Tylock and his staff as they brushed aside the issue. Of course I will not get the $$$$ I paid for double vision.
Tylock Eye Care & Laser Center, I have heard good things about this center. But now, i must rethink about my opinion.
http://namebrandcontactlens.com
I feel indifferent towards Dr. Tylock, but Dr. Hayes was excellent! I had a bit of a tricky case, and I am living overseas. He took a cautious approach and recommendation for my surgery, and things seem to go smoothly. When I went in for my 1 week checkup, he said it looked like I might need a 'touch-up' on one of my eyes, but to see how it went over the next few months (I did PRK, so it take some more time).
When I went back a year later to the US to have it checked, I found out Dr. Hayes had left and a new person was there, that wasn't a doctor but an optometrist who was very nice and easy to talk to, but I felt she brushed off my concerns that I might need to get my eye re-done after Dr. Hayes had recommended I look into it.
That being said, my eyesight is very good, and I would highly recommend getting lasik. However, if I had to do it again, I would try and look-up Dr. Hayes where he is working.
BEWARE OF ALL THE POSITIVE POSTS YOU READ ON THIS SITE. THEY ARE BEING MADE BY Dr. Tylock and his staff. Just think about it. who has a good experience with this Doctor and runs to the internet to post on Complaintsboard? Duhh.
I had lasik at Dr Tylock's office about 3 years ago. Im just as happy now as i was after surgery! My procedure was Monovision CustomView Intralase. My near vision is not quite as sharp now but i was informed by Dr Tylock that it would change in time. My distance has maintained a 20/15 accuity. I highly recommend Dr Tylock to my Family, friends and clients.
I had Lasik at Dr Tylock's office a little over a year ago. Everything is perfect! I am actually better than 20/20! Yay! I have worn glasses since I was 4 years old.
My only complaint would be on the manager. She is young, and beautiful... yet so rude to her employees. If I had chose a different doctor for my lasik; it would have simply been because of the blonde front manager. I saw her on mutliple times be rude to her staff.
Even though I didn't actually spend much time with Dr Tylock, he was very nice and a lot more friendly & approachable than another doctor I visited first.
I recommend Tylock Center for any corrective eye surgery.
Overview of Tylock-George Eye Care & Laser Center complaint handling
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Tylock-George Eye Care & Laser Center Contacts
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Tylock-George Eye Care & Laser Center phone numbers+1 (972) 258-6400+1 (972) 258-6400Click up if you have successfully reached Tylock-George Eye Care & Laser Center by calling +1 (972) 258-6400 phone number 0 0 users reported that they have successfully reached Tylock-George Eye Care & Laser Center by calling +1 (972) 258-6400 phone number Click down if you have unsuccessfully reached Tylock-George Eye Care & Laser Center by calling +1 (972) 258-6400 phone number 0 0 users reported that they have UNsuccessfully reached Tylock-George Eye Care & Laser Center by calling +1 (972) 258-6400 phone number
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Tylock-George Eye Care & Laser Center emailsrandy@tylock.com100%Confidence score: 100%Support
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Tylock-George Eye Care & Laser Center address3100 North MacArthur Boulevard, Irving, Texas, 75062, United States
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Tylock-George Eye Care & Laser Center social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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