MyEyeDr review: Customer service

During a conversation that I had with Charles on 07/08/26 to schedule an appt as a new patient for both my son and myself. I asked questions about my vision plan that I did not quite understand because of the way his contacts has always been covered. I was advised that if he had an astigmatism that I would have to pay everything out of pocket. I advised him if he could explain because this is the reason I have the high option plan and that they have always been covered. I simply asked for clarification for my better understanding. Rather than explaining the coverage or getting someone that could Charles became very dismissive and told me , " if you don't want to come here , just don't come." I responde4d that if asking questions resulted in this type of customer service , then no, I would not be coming . His response was, "That's fine." I found this interaction to be rude, unprofessional, and completely unacceptable. As a new patient, I expected to be treated with courtesy and have my questions answered respectfully. Instead i was made to feel like my business was not valued simply because i was trying to understand my insurance coverage. No patient should be discouraged from seeking clarification about their benefits or even spoken to in such a dismissive manner.