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EyeMart Express Customer Care Service

EyeMart Express, LLC

13800 Senlac Dr., Ste 200
Farmers Branch
United States - 75234

Customer Support Phone Numbers

Work days:
Mon11:00 AM - 5:00 PM
Tue11:00 AM - 5:00 PM
Wed11:00 AM - 5:00 PM
Thu11:00 AM - 5:00 PM
Fri11:00 AM - 5:00 PM

EyeMart Express Complaints & Reviews

EyeMart Express / management

AnonymousEmployee88 on May 16, 2017
I unfortunately feel it has come high time I report the store manager and lab manager at store 88 the way the lab tech treats his employees is not okay. He bullies the other lab techs. Although he does great work, this is unacceptable. He yells at the employees and has neglected to fully...

EyeMart Express / How much I had to pay for two pairs of glasses over $707 for two why so much when they tell you buy one get one free that's a lie

Sosad about glasses on May 9, 2017
I went to eyemart express today for some new glasses and wanted to go someplace else cause of how much they charge me.still thanking about the cost my name is Michelle Davis.I thought go their wouldn't be so bad but it was the service was very good but they don't tell you the truth about...

EyeMart Express / lies about refund, manager was very rude to me

bone head on May 7, 2017
I purchased eyeglasses and they were very uncomfortable after wearing them so I returned them for a refund. manager said I would received a refund within 10 business days. it has been over a month and still no refund. After checking with the corporate office the manager reported on file...

EyeMart Express / Eyeglasses

nomoreamnesty on Apr 25, 2017
Went to the Mid-West City location for a pair of glasses at $76 (price with all those extras/required stuff was over $130). I had a script for progressive lenses. The first pair came back in the promised time but 2nd didn't which they said they'd mail. The put the wrong address on them and...

EyeMart Express / misrepresentation of advertisement - glasses for $99.00 (even progressive lenses)

Marie Mass on Apr 10, 2017
I selected the $19.98 style glasses to get two pairs - 1 for work and 1 for driving. i did request anti-glare on the driving glasses. the initial quote for two pairs of glasses was $368.00!!! This misrepresentation of advertisement will be submitted to the unfair or deceptive trade practice...

EyeMart Express / pretty much everything.

Brittany Brandt on Mar 13, 2017
This is my third visit to this store. The first was for a contact exam. Everything was fine, nothing special. I took my 9 year old in for her first pair of glasses a few months ago and the doctor was an hour and a half late. The girls at the desk were nice and kept apologizing and making...

EyeMart Express / Eyeglasses

ASouth on Mar 8, 2017
To get an actual pair of glasses that can be used, there are many extra charges. The cost of two pairs of glasses was more than expected after all the extra fees added. The pricing is not clear and not adequately communicated to the customer. For initial product received, the glare was so...

EyeMart Express / The 2 for $78.00 "deal"

Sstarkey on Jan 25, 2017
I went to the Wilmington NC location to get two pair of progressive glasses. I had my own prescription from my personal eye dr. These glasses were going to be backups for me as I have an expensive pair that I got last year. I picked out two frames from the $19.95 choices. I then waited two...

Eyemart Express Norman, Oklahoma / glasses/promotional advertisement 05495065982 nonsense

Betty Purcell on Nov 23, 2016
Promotion #05495065982 was not honored at the store. It was supposed to be any fram up to $129.00 for $49.00 No where did it state that it was limited to only one pair, so if you bought sunglasses also (Meaning two pair of glasses) it did not apply to either one. Plus, you pay for platinum...

EyeMart Express / Service

Mary_larson on Sep 5, 2016
Rudest manager ever! Went in to look at glasses and all the manager did the entire time I was there was yell at his associates. One girl was at the desk working with someone and everytime she opened her mouth he started shouting things across the room at her. "Don't forget pro plus. The...

EyeMart Express / Eyeglasses

Sandra Rowley on Sep 2, 2016
I purchased frames and ordered eyeglasses on December 26, 2015 at Eyemart Express in Kennewick, Wa. It took 2 weeks to have them delivered. The total cost was $524.90, certainly no bargain. I have returned several times for adjustments - this past week I complained because the left len...

EyeMart Express / The doctor is rude and full of contempt.

Shelley South on Aug 1, 2016
I questioned the office when I found out we were not informed you need a separate exam for contacts. Each staff member I talked to had different information. I asked to be contacted by a manager or doctor and was not. When I came in the store the staff yet again had new information. The...

EyeMart Express / Eye glasses - - lenses

Sheena43 on Mar 11, 2016
I purchased a pair of glasses from EyeMart Express and within second year, the lenses started cracking. I am a grandmother and I've been wearing glasses since I was 8 years old. I know how to take care of my glasses and I'm not hard on them. I have limited financial resources and was hoping...

EyeMart Express / Glasses/service

Reviewer78739 on Jan 20, 2016
Hello my name is Eric Harris and I came to eyemart express on November-10-2015 with my prescription for new glasses and on November-16-2015 i received a text that my glasses were ready for pickup. I live in pearl which is about 18 miles away and takes about 20-25 minutes to get here. Now...

EyeMart Express / Insurance fraud

Reviewer87548 on Jan 13, 2016
I have union insurance, this allows $500. every two years, went to eyemart express on 07/2015, bought $$377.15 of glasses and eye exam. Received a bill from my union insurance company that eyemart express submitted a claim for $506.18 and was paid my $500. allowance. Eyemart express office...

EyeMart Express / Bait & switch glasses special

Reviewer58718 on Nov 20, 2015
Eyemart Express Bait & Switches consumers from their advertised two pair for $38 single vision and $78 progressive to overpriced crap with a discount on the second pair which makes the deal just overpriced crap. Their "Special" is for a few eyeglass frames that are unappealing, super cheap...

EyeMart Express / Service and false advertising

madmom1328 on Nov 11, 2015
The manager in this store is a scam artiest, not only were we refused the sale of 78.61 on 11-11-2015 the mgr had the nerve to scream while we were in there the wrong poster was up and changed out the sign to two pair 38.61. The advertisement is got get you in the store, yet once they know...

Eyemart / Walk in's not welcome !

Clifford Schoenbaum on Aug 22, 2015
In the past years ago I would just walk into the west side Eyemart and they would work me in within a hour, But for the past two years I will walk into the place and it will be empty " No one in there " and they will say they are booked ! One time after this happened I drove over to...

EyeMart Express / Still unable to see/vision is blurry

Melody Cross on Jul 30, 2015
First time customer at Eyemart Express... I live close to 2 hours away... Onsite Optometrist did eye exam ... picked out 2 pair of glasses .. 1 was available .. the other had to be ordered ... they would ready in about 2 weeks. When they were in I went to pick up both pairs of glasses ...

EyeMart Express / shoddy work, pricing

gsrmom on Mar 12, 2015
We went into the store with our prescriptions, my mom, my husband and myself after seeing the multitude of ads on tv for no-line bifocals for $99. I picked out my frames, which were $69...and sat with the 'representative' while he went over my glasses information. Almost $400.00...

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