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Customer Service

13800 Senlac Dr., Ste 200
Farmers Branch, Texas
United States - 75234
Mon11:00 AM - 5:00 PM
Tue11:00 AM - 5:00 PM
Wed11:00 AM - 5:00 PM
Thu11:00 AM - 5:00 PM
Fri11:00 AM - 5:00 PM
SatClosed
SunClosed

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Complaints & Reviews

Sep 15, 2020

Eyemart Express — Eyeglasses

On august 31, 2020, I went to my local eyemart to see about getting a new pair of glasses. Their commercial...

Jul 01, 2020

Eyemart Express — Bad service

Today I visited eyemart express in greensboro, on wendover avenue, let's just say it was not a great...

Jun 18, 2020

Eyemart Express — Glasses

I went to the eyemart express in Brownsville Texas and they refused to take my Medicaid and only accepted one...

Jan 29, 2020

Eyemart Express — customer service and false advertising

I stopped by to purchase 2 pairs of glasses which to start customer service was Horrible, out of the 2 rep...

Nov 16, 2019

Eyemart Express — manager

A friend of mine (who is a former employee) received a text from her former boss exposing his penis and...

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Sep 06, 2019

Eyemart Express — refund refused

I used the two for $126.82 to purchase a pair of sunglasses and a pair of regular glasses with progressive...

Eyemart Expressglasses

I ordered a pair of glasses. they made the perception wrong. NOt once, or twice, but three times. It was an all day affair to get my prescription without half bifocals in the middle of the lens.
These things happen and some moths later I went in to take advantage of their free replacement lens and get a less scratched pair. One of my replacement lenses has a semi circle about the size of half of a pencil eraser. I Realized this after they had closed and I live an hour away. I asked Eyemart to mail me a replacement lens. And they mailed me replacement frames with stock lenses. I just don't understand how they are still in business.

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    Eyemart Expresscontacts being sent w/o confirming address first

    05/10/19? To begin, the ladies up front didnt even verify my address to be sent out inregards to my contacts that I spent $150 give or take in order to get to me faster. These contacts ended up at another address in 2 weeks. As per eyemart express in oklahoma city at 610 sw 3rd [protected] ive called johnson and johnson and they refuse to talk to me because they can only talk to the eyemart express personal. I then called eyemart express back and they said they would contact johnso & johnson and get back to me. Keeping in mind that my entire family has been going to this particular eyemart express since theyve opened at that location. They typically confirm my address with me and I didnt think anything about it as I had alot going on myself. Finally, its been confirmed with the manager as per the lady I spoke to that sit at the desk upfront that since johnson & johnson didnt have a number to track the order I will just have to come in and repay again (as of 06/04/19). I dont think its right when the lady that ordered them for me didnt confirm my address with me this time. If anyone can help me; please either a refund or to be reorder again at no cost as I dont have the money now. I had to take out a loan just to order these so I can see. I havent been able to see good without them for college or work. Please help me in any way would be much appreciated.

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      Oct 09, 2018

      Eyemart Express — glasses

      Went and got glasses from here in May I believe of 2017. Witching 2 months the lenses had fractures at top...

      Sep 26, 2018

      Eyemart Express — glasses

      I went to pick up a lady's glasses that I work for on Thursday 9-20-18 and the lady that helped up was rude...

      Sep 12, 2018

      Eyemart Express — unexpected services

      EYEMART EXPRESS 6658 Odana Road Madison, WI 53719 P: [protected] Hi We went to Eye mart express store...

      Aug 17, 2018

      Eyemart Express — glasses

      On August 6th 2018, myself and my wife had an eye appt. with Advanced Eyecare of Maine. We got our...

      Jul 30, 2018

      Eyemart Express — service and product

      Extremely disappointed with Eyemart Express In Muskogee, Oklahoma. However, I was empressed with the...

      Jul 25, 2018

      Eyemart Express — terrible customer service and lens crafting

      Went in to get new lenses. They took the ones i had and put theirs in. They were all messed up couldnt use...

      Jun 25, 2018

      Eyemart Express — eyeglass frame discontinued

      I proceeded to go to Eyemart located on 11413-B Midlothian Turnpike Ste 101, Richmond, VA 23235... I did not...

      Jun 24, 2018

      Eyemart Express — refusal of service

      I went into the Two Notch Rd location in Columbia SC, 29229 on 6/23/18. I call ahead on Friday 6/22/18 and...

      Jun 18, 2018

      Eyemart Express — irreparably damaged my expensive lenses

      on friday june 15th at around 12 pm, i called the portage Mi. office and explained that the frames I bought...

      Apr 26, 2018

      Eyemart Express — glass lenses and wait time

      I took in 2 frames that I received in the past from eye mart express. I also brought in a new perscription...

      Apr 24, 2018

      Eyemart Express — eye glass frame

      I purchased a pair of glasses from eyemart express last year. They needed to be adjusted frequently but who...

      Mar 12, 2018

      Eyemart Express — eyemart tech

      Eye mart express location on 1604 north and 281 in San antonio made my glasses. I been having problem ever...

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