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EyeMart Express
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EyeMart Express
reviews & complaints

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94 complaints
35 resolved 59 unresolved
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P
3:01 pm
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EyeMart Express - Glasses broke and extra fee

On May 2nd 2022, I went into get the glasses I purchase at that store (246) adjusted. The employee (Darla S) tried to bend the ear piece without heating — (I was an Ocular Tech in the Navy and thought to myself she is brave to try bending the frame without heating). Needless to say she broke the ear piece right in front of me. The frames I had were no...

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J
6:38 pm
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EyeMart Express - Poor service. IM Not happy

Poor service took almost 2 hrs to get my glasses. My husband's were wrong and had to be remade and the tech said he would mail them and he didn't now we have to drive another hour to go pick them up we have used you for years but now we will be finding a new place we paid good money to buy from you and you have gone down hill with your service

Thank you

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7:04 pm
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EyeMart Express - Terrible service

On Tuesday, March 5, 2022 I went to eye Mart express and I was told that they couldn't have my glasses ready till the next day. They said they would text me when the glasses were ready. I called the next day and was told the machine broke and it would be yet another day before they were ready. I called again and was told my glasses were in (I never got a text). Why wasn't I called when machine broke down? Why didn't they send text letting me know glasses were ready? Bad service all the way around.

Desired outcome: Get a back up machine or better yet get employees that don't lie.

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2:29 pm
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EyeMart Express - Glasses frames

I came in to the store to purchase a frame and to get a different pair of my glasses frames tighten for free. I paid for the one frame then, the associate proceeded to tighten the frames then came back and broke one of the side of frames. Then the manger came out and said because it's not under warranty that they could do anything about it. Even though they...

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M
7:25 pm
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EyeMart Express - Still haven't received my new glass's after two weeks.

I live 99 miles from Albuquerque NM. I had my new eye exam the day before going to Albuquerque. I have bought several pairs from the same place at the corner of Menaul & Carlisle Blvd N.E..I went to lunch and got a text that they were ready. I got there, but they didn't have the polarized lenses so I paid for that and she said about an hour to pick them up...

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J
4:45 pm
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EyeMart Express - Bad customer service

July 31, 2001 Approximately 2:30 ish I walked into Eye mart express to get my glasses tightened and to get a refill on my eyeglass solution. I also told the lady who was waiting on me, whose name is Shonda that I wanted to look at the sunglasses. There was a white lady I'm sorry I didn't get her name asked me if I had any questions. I asked her could I get...

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S
12:26 pm
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EyeMart Express - Customer service

I walked in to pick my new glasses. Maria told me to have a seat. Two other people came in behind me and she told them to sit down. The next 3 customers, she helped them and left us sitting. I requested the rep's. Name to file a complaint, and the manager said the policy is not to give out employee names. Hope there is only one "Maria" working in Tyler, TX.

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G
4:41 am
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EyeMart Express - Over charges and aggressive bullying staff member

On May 3 I purchased a full pair of progressives & lenses for my old Ray Bans. Everything was perfect. I got my glasses within an hour. Pat is an adjusting angel & got them perfect. I spent almost $400 A couple days later I brought a friend in who got progressive transitions w/designer frames. Almost $500. Again everything was great & Pat did a perfect...

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M
1:20 pm
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EyeMart Express - Length of time waiting on glasses

on 4/23/21 I ordered new glasses at the Grove City Ohio Eyemart Express. The clerk that did the fitting was Jana, a very nice and informative person. She wrote up the order and said it would be a week to 10 days because it was wireless rims. I was ok with this as I have ordered wireless frames before. On the eleventh day I called to ask about my order. I...

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9:43 am
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EyeMart Express - customer service

I had appt. for 11a, 3/27/21 in duluth mn store, it was pouring rain and i ran into store, as i took my current glasses off to wipe the rain, i had an employee "speak very loudly" from across the store, to put mask completely over nose, regarding my mask being under my glasses, please pull a tape from the store to watch how far away i was, i then stepped closer to stop the embarrassment I was experiencing, the staff then told me if I didnt put my mask over my nose, under my glasses i could just leave. So I did, however if you get the opportunity you should let your employee know I had stitches in my nose as i had just been a car wreck, thus why i needed new glasses. If she would have been 1 single ounce decent and came over and talked to me she could have seen what I was going thru and had a different attitude. Shame, shame, shame on this horrible employee to add insult to my injury and treat me like I am some covid spreader, I really needed those glasses and examine and because your insensitive employee was more worried about yelling at me across the store i am doing without, I will not only tell every person about my experience but I will never miss an opportunity to inform how you train your employees

Desired outcome: Fire the employee, or at least address the rude, insensitive way

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1:06 pm

EyeMart Express - Glasses not on time

November 10th I purchased a pair of clear progressive lenses with the works on them with frames — I also at this time purchased a pair of sunglasses with frames — I picked up the sunglasses the same day and was not satisfied with them after a day — I brought them back and they discovered the lenses were just tinted and were not polarized — who would buy sunglasses that are not polarized? I was told it would be an additional $65.00 to have them polarized, so I paid the extra money — it is december 2nd 2020 and I have heard nothing about my regular glasses and it has been 22 days — I would like a full refund $ 419.80 plus the polarizing fee of $65.00 total $484.80

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2:09 pm
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EyeMart Express - Eyeglasses

On august 31, 2020, I went to my local eyemart to see about getting a new pair of glasses. Their commercial says they carry "designer" frames. There were a total of about 20-30 of these. Very disappointing. I did find a cheap pair. My insurance allowance was $150 for frames (I pay for good vision insurance). They would only allow me to get the one $69 pair...

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X
7:24 pm
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EyeMart Express - Bad service

Today I visited eyemart express in greensboro, on wendover avenue, let's just say it was not a great experience. I have been a customer for years, my whole family has gotten their glasses there. Today received horrible customer service, and waited while other people got excellent service and was served before us.. Most notable, a caucasian customer. Once I...

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M
9:24 pm
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EyeMart Express - Glasses

I went to the eyemart express in Brownsville Texas and they refused to take my Medicaid and only accepted one of my insurances. They said that if I wanted to use my Medicaid I would have to use my aetna insurance to buy a frame and then come back tomorrow to buy another frame with Medicaid because that if I tried using both it would be denied but isn't it...

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7:16 pm
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EyeMart Express - customer service and false advertising

I stopped by to purchase 2 pairs of glasses which to start customer service was Horrible, out of the 2 reps doing nothing there non was willing to assist and when i had questions it seemed like she (Susan D) was doing us a favor. The first thing that got my attention about the scam they are running is that the glasses has a huge 50% off and when i paid she...

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J
7:39 pm
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EyeMart Express - manager

A friend of mine (who is a former employee) received a text from her former boss exposing his penis and making lewd remarks. While he is no longer her boss, I find it not only inappropriate and disgusting, it fringes on sexual harassment. For a manager of your company to be so vulgar has made me a FORMER customer. His name is Terrance, and he needs to learn respect and self discipline. J. Durbin

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L
6:23 pm
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EyeMart Express - refund refused

I used the two for $126.82 to purchase a pair of sunglasses and a pair of regular glasses with progressive lens on August 29, 2019. I immediately put the sunglasses on, but part way home they made my vision so blurry I had to take them off. Today I returned to the store and asked if I could just get a refund and was told I could only get a "store credit"...

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A
6:59 pm

EyeMart Express - glasses

I ordered a pair of glasses. they made the perception wrong. NOt once, or twice, but three times. It was an all day affair to get my prescription without half bifocals in the middle of the lens.
These things happen and some moths later I went in to take advantage of their free replacement lens and get a less scratched pair. One of my replacement lenses has a semi circle about the size of half of a pencil eraser. I Realized this after they had closed and I live an hour away. I asked Eyemart to mail me a replacement lens. And they mailed me replacement frames with stock lenses. I just don't understand how they are still in business.

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S
3:41 pm

EyeMart Express - contacts being sent w/o confirming address first

05/10/19? To begin, the ladies up front didnt even verify my address to be sent out inregards to my contacts that I spent $150 give or take in order to get to me faster. These contacts ended up at another address in 2 weeks. As per eyemart express in oklahoma city at 610 sw 3rd (405) 440-2020 ive called johnson and johnson and they refuse to talk to me because they can only talk to the eyemart express personal. I then called eyemart express back and they said they would contact johnso & johnson and get back to me. Keeping in mind that my entire family has been going to this particular eyemart express since theyve opened at that location. They typically confirm my address with me and I didnt think anything about it as I had alot going on myself. Finally, its been confirmed with the manager as per the lady I spoke to that sit at the desk upfront that since johnson & johnson didnt have a number to track the order I will just have to come in and repay again (as of 06/04/19). I dont think its right when the lady that ordered them for me didnt confirm my address with me this time. If anyone can help me; please either a refund or to be reorder again at no cost as I dont have the money now. I had to take out a loan just to order these so I can see. I havent been able to see good without them for college or work. Please help me in any way would be much appreciated.

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R
12:00 pm
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EyeMart Express - glasses

Went and got glasses from here in May I believe of 2017. Witching 2 months the lenses had fractures at top. They replaced and within 2 months again they had fractures. I asked what caused them and was told they were putting the tension lines at bottom to tight. Once again they replaced and once again they fractured and I went in in like April of 2018 and...

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