MultiChoice Africa / DSTV review: DSTV must go in SA

Dear DStv Customer Care,
I am writing to formally lodge a complaint regarding the ongoing and unresolved issue with my DStv account, which I manage and pay for on behalf of my elderly mother.
Despite making full payments and submitting proof of payment (POP) each time, the service has been disconnected six times this month alone. Each time I have called in, and the service has been restored temporarily only to be disconnected again within days. I have raised this issue multiple times, and despite promises of escalation and even compensation for the days without service, no permanent resolution or follow-through has occurred.
Even more concerning is the complete lack of empathy and accountability from your support agents and so-called Team Leaders. I have emails, SMSs, and call logs (including my Telkom phone bill) to prove the repeated disruptions and the cost incurred on my side in trying to get assistance — only to be met with indifference.
To add to the emotional toll, this service is for my mother, a pensioner who recently lost her sisters on 25 July 2025. DStv is one of the few things that keeps her company as she lives alone, and ensuring uninterrupted viewing is something I take seriously for her wellbeing.
It is extremely disheartening that, despite fully paying for the service, I am made to feel as if I’m receiving charity. Whether the account is R150 or R1,500, I expect the service I paid for with dignity and due support.
I urgently request the following:
A full investigation into why the repeated disconnections are happening despite payment.
A permanent resolution to prevent further interruptions.
Compensation for the days where there was no access despite the account being paid.
An official apology for the emotional distress and poor treatment.
Should I not receive a satisfactory response and resolution within 5 working days, I will be forced to escalate this further to the ICASA Complaints Department and other relevant consumer protection bodies.

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