MultiChoice Africa / DSTV
reviews and complaints

Last month (August) was my first month of paying my subscription on the last day of the month as I called and requested a consultant to change it from 22 to last day of the month but my surprise was when I was cancelled from watching TV before the last day of the month and I called your call centre to get clarity and the consultant told me that I should have paid a certain amount upon changing the date of which I was not aware of that infact I was not informed of that I asked the lady to put me to the complaints department she told she is working from home and she will ask her manager to contact me and until today I am still waiting for an explanation as I had to make an immediate payment that included a penalty fee on my account.

Can I please get an explanation from these 2consultants why did the 1st one not explain to me and that came with a cost that I want you to reverse as this was not my fault and the 2nd consultant why did she keep me waiting this long, as I called the call enter since August until now I am waiting for the call.
My customer number [protected]
Contact number [protected]& [protected]
Email: [protected]@hotmail.co.za

I have been having an error code E48 since yesterday, I phoned the call center only to be told to switch it off and wait 10 to 20 seconds and switch on again. I have been doing that since yesterday and still no Dstv. When it comes to paying Dstv is quick but when it comes to fixing issues they take forever. How can we pay for a service we're not even receiving.
Customer Number - [protected]
Account Number - [protected]

I contacted DSTV Now through their live chat, which does not work effectively. I have just been waiting for 75min with no help. Don't even know if someone is still working cause it is automated. Trying to resolve the same issue for the 2nd time today. Such bad service is unacceptable for the amount one pays on a Premium Membership. Customer nr: [protected]. I want my issue resolved and for it to stay resolved. No one has time to sit and wait for hours on end for something that was supposed to be fixed the first time. I want feedback please.

Good evening

Please assist as I do not know what to do about my account any more: CSP Nel

• My services was suspended after I used the dstv whatsup to downgrade to the compact package,
• On Sunday the 6th of September, I phoned into you contact centre to enquire about the service that was suspended, I had to hold on for an hour and eventually spoke to a very nice lady, she went into the system and saw that an error occurred and that the services was suspended, she then escalated this through to her team leader to activate (which was not done).
• On Monday the 7th of September at round about 19h00 I phoned the contact centre again to enquire about the services that was still not activate, I spoke to a lady and was informed that the services was suspended due to non-payment, I have explained to her that I have a stop order on my bank account and that the premium for September was already paid on the 26th of August 2020, she then told me that she will speak to the team leader and I was put on hold. I waited for an hour on hold and the call was dropped. I then phoned back but the contact centre was closed. (Very poor service)
• On Tuesday the 8th of September I phoned again and spoke to Felica Subbiah ref [protected], I have explained my situation to her and she went to check the system, I was put on hold for about 20 minutes on which she informed me that my account was in arrears and that I had to pay R426 to get the services reinstated, I have explained to her that the amount of R450 was paid on the 26th of August for the month of September, she could see the payment but was insisting that I paid the amount of R426. (How can I pay double for my subscription in one month).
• I have been a loyal customer for more than 10 years, why do I get treated this way.
• I have a stop order on my bank account and for the past 3 years the money was paid over on the 26th of each month.
• Find attached bank statements as proof of payment for the last three months

Dear sir I am a a paying customer of the above company and has been for the past 20 years. I am having serious service issues with this company. They sent me my monthly bill and the amount was more than what I agreed upon and then I decided to call the dstv customer and they told me that I changed my payment date and subscribed to showmax that is why they have been disconnecting my dstv and also because of late paymnet there charges. So I decided to call the dstv customer care and explained to themthat I did not change my payment date and did nit subscribe to showmax. They then reconnected my service and told me that they will get there manager to call me and will also escalate the problem to that relevant department but they then disconnected my service again and u did not get any feed back from them and the manager did not call me I call then several times for the past 2 weeks and gave the the same story and the consultants are very unhelpfull and lazy they just told me the same thing I will get my manager to call you and escalate your problems and it will take 7 dais but its now more than 20 days and they still did not sort my problem. There services are pathetic and the consultants are not sure about there functions.

Good day, I would like to thank you for bringing back Espn as I am a huge basketball fan. Having said that, could you please look into which nba games you show, the la lakers and the Houston rockets are the most exciting match up in the semi finals yet only game one has been shown so far. Yet miami and Toronto has been shown 3 times, its a one sided series that was 3-0 at the time, how can that game be more important than 4 super stars competing. Even if theres is a bias to a specific team/match up could you please switch it up every now and then. I mean lebron James is playing yet we are forced to watch mid level stars. Please appoint someone who knows/cares about these small but significant things.

DSTV is showing programs that are disgusting for TV viewers and Premium paying clients like myself.

Dr. pimple popper is not appropriate and to show the program advertisement every 5 minutes is less acceptable esspecially when I eat in front of the TV and must then see the advertisement, I then immediately change the channel, but then sit with the picture in my mind.

If DSTV does not remove the program and advertisements, I will lodge a complaint with the Broadcasting Complains Commission (BCCSA) and I will make sure I will get the whole of South Africa behind me via all media possible such as social media (Facebook, Hello Peter, and all other means)

I payed for my dstv account in August and the wrong decoder was activated, which was no longer in use because we relocated from that address, and when I called in, multichoice transfered those services to the new decoder, now I made another payment for September but now my services are still deactivated I made a phone call to multichoice and I've been placed on hold For over 25 minutes for the first time and the second time it's over 19 minutes, I've spent a lot of money on airtime yet nothing has been done, when I try to make contact via whatsapp I'm communicating with a robot

Please refund my money the decoder and this month's subscription that I paid for and come collect your parts.

To whom it may concern,  
Reference: S041835987; IUC/SC: [protected]. 
I bought my decoder on the 31st of Agust 2020. I called for an installation company the same day. The following day the people from SCG SAKILE CONSTRUCTION GROUP, contacted me on minute's notice and came to install the dish and connection at about 19:30. 
After they had left I noticed an error message stating that there is a problem with the installation. I checked my account and everything is in order. 
I contacted the people on the 1st Sept, and no reply. The 2nd they promised to come and no reply. Today, he promised to come the afternoon after I had called him - but he didn't come. When I followed up this evening at 18:30, he said that it was loadshedding and they couldn't come out. 
I have texted, called and tried to contact these people and they don't want to contact me. He said that I must wait and that I'm not the only person.
After I asked again this evening he said he will come tomorrow evening. 
It has been 4 days without a connection. I am a long standing client at dstv, and this is utterly unacceptable. Now that they have the voucher they don't care. Wasting my time and money! No!
As a result, I will not deal with these people and I will not continue my association with DSTV. You can come collect your parts and decoder, I want a full refund. 
Melvin Lombard,
[protected]. 

I have a compact account with an xtra view with multichoice. On monday 31/08/2020 I called multichoice to ask them to clear an error code e148 on my secondary decoder, it was cleared and all my 3 decoders where playing. To my suprise on tuesday when I try to watch catchup my primary decoder gave me an error code e102 talking about pvr. I thought it will clear itself but nothing happened.

On wednesday 02/09/2020 the nightmare of my life started with this multichoice company and their incompetent technicians.
On the 02//09/2020 I called multichoice south africa to ask them to clear the error code e102 on my primary explora decoder. The technician struggle for quite a long time to try to get it right which he never get it right. He said to me did I ask my xtra view to be disconnected and I told him I never ask for my xtra view to be disconnected and how can I pay for it and then ask for it to be diconnected. At that moment my account was showing that I owe r806 which is due on the 28/09/2020. While I am waiting for him to try sort their mess out the call just ended and I don't know why. I lost him like that and my account was not fixed.

Same day afternoon I called multichoice again to clear e102. My account was showing I owe them r289 which was due the same day 02/09/2020. I was surprised and the lady who helped me said I requested the xtra view to be added on my account and the amount is due at that moment. I was surprised and got furious with multichoice and their technician to mess with my time and costly calls. How can I request to add the service that I already had for years and up to date. The error was cleared for few minutes after I ended the call with the lady technician.

Same evening I took my time and my airtime to try and ask them to fix their errors because they where caused by them. This time was showing I am owing r904 due 28/09/2020 which I never got explanation for it. This 3rd time now I had error code e48 on the other secondary decoder and same e102 on primary explora decoder the other secondary decoder was working perfect. The other lady technician who picked my call I told her what happened with the previous calls and this time I am very angry and I asked her I want to talk to her superior and she insisted to help me. She took long time and finally she came with the story that my account is blank she can't read anything, she will escalate the matter and she will hand my details to her manager to call me. I told her she must make sure that the manager calls me, and my service was still not fixed.

On thursday 03/09/2020 I called again and I was assited by the gentleman technician called langa something. Me and my husband we spend more than an hour with this guy on the call. At that moment the error code on both secondary decoders was e16 and the other e48 and the primary decoder was fine with all pvr function working. I asked the guy to assist me to clear e16 and e48, so he made me to switch off the decoders and removing the lnb cables and him sending signal and putting everything back together. He tried other methods as well which they never resolved the problems, when he see that he cant clear the errors he said to us e16 it appears on the screen because maybe the account is in arrears or it is a technical error which we disagreed with him because the problem was caused by his fellow 4 colleagues. Before he can help me to try to clear the error codes I asked him to speak with the manager because i've been waiting for the call and I saw he/she is not calling. He went to call the manager and she told him that he must take our details and she will call us after the meeting. Me and my husband we insisted to talk to her and the guy told us that she said she is in the meeting. The technician indicated to us the manager's name who failed to attend to us when we insisted to talk to her is lucretia. We further insisted to call her and he left us on the call for almost 20 minutes without coming back and we decided to end the call because we could see he is taking more time than before when he went to call her.

Why multichoice disconnected our extra view services which was already paid for? We are very much dissapointed by the multichoice service. As I am writting this letter my secondary decoders are showing new error code e148 both of them and my primary decoder is working and I don't know for how long is going to last. Since your system has recording facility, it is our expectation that you will retrieve all information related to this complaint and take appropriate actions which include, firstly restoring all services we have paid and compensate us back for the time lost on this services due to your incompetency. Secondly, we have spend more that three hours of airtime due to your incompetence, we want you to tell us how are you going to compensate us. Lastly, we want to know what action are you going to take to all your incompetent technicians who has created this unnecessary mess to our system. We want to make it clear that we are not going to accept that we should take our decoder to multichoice offices as suggested by your last technician. Your members have messed up our system online and in same way, they should restore it. How is the mess on payment discrepancy happened, you need to fix this. The current showing payment of r904 where does it come from, we are not accepting it. It is our expectation that you'll fix all these. Bill us correctly, why should we pay all mess done by your own people. Please take note, should you fail to resolve this within 24 hours, we'll take it further including exposing your poor services.
Our contact : tahlita dithuge email [protected]@yahoo.com ; [protected]
Abram dithuge : email abram. [protected]@ymail.com

I made a huge mistake and accidentally paid my rent money into my DSTV account via Internet banking by clicking on the incorrect beneficiary. I contacted the call center immediately and mailed all the proof to [protected]@dstv.com and I have called and mailed them everyday since. Today is the 3rd of September and i still have no refund in my account and my rent has still not been paid. I actually feel so depressed at this stage because my electricity is going to be cut off. I am a loyal customer and all I am asking for is my refund to be approved urgently but I am really getting nowhere.
Ref: [protected]

Since march 2020 we have been having issues with dstv, we returned 2 of the new decoders that were not suitable for our in stallion, then all different amounts of moneys were taken off our bank accounts, numerous phone calls to have this sorted out proved fruitless until august when finally they got us a credit, but 02 september 2020 they deducted r1804-00 from our bank account, this is unacceptable due to us being inconvenienced for other debit orders that have been returned due to insufficient funds. After 25 years with them this is the kind of service we get which is pathetic.

In June this year I downgraded from premium to compact after many years and I also made sure with the multichoice consultant that the showmax (that was part of the premium package) was also cancelled, for the next two months my billing was correct ar R434-00 per month then this months payment was R483-00 for some unknown reason, I received an sms on Saturday stating that my 1/10/20 payment would be this R483-00 so I contacted multichoice that same Saturday to complain and the consultant assured me that it was a mistake and I would be billed the correct amount, unfortunately this was not the case and today I have been billed the incorrect amount of R483-00, Please sort this out for me, I have been a customer for over 30 years. My ID [protected].

On the 3rd of August I asked to change my DSTV package to a lower package. I was informed that I have to phone the day before my payment is due (2nd September) which I did and was informed that I still have to pay R279.00

Please advise what this payment is for if I notified them in time.

PN Malebye.

ID: [protected]

My decoder number [protected] was corrupt and needed to be replaced. The replacement decoder number is [protected] and I got the error message 107. Both my DSTV installer as well as myself tried in vein to resolve the issue.

I got through to a Call Centre Operator by the name of Andiswa who put me on hold for more than an hour. She did not even once check to see if I was still comfortable waiting so long. This lack of basic service level will not be acceptable to anyone. We have now waited for 5 hours and I am no closer to resolving my issue.

Each time I got through, I asked to speak to a Supervisor but was told that no one was available

I eventually got through to a lady who was very professional and friendly and she has promised to assist. The ref number is INC167795.

I have been a Premium member for many years and will definitely be looking at Netflix as I seem to have problems every time I call in to DSTV

Good day
My customer number is [protected] and my reason for lodging this complain is that i'm not getting any joy with your dstv after reinstating my services which I asked to pause it for some time. I resumed my services in july the 19th and I was required to pay r93 and I did there was a message again saying I must pay r183, aroud the 25 the my service was erminated and was prompted to make another payment of r283 I went to pay it, again on 1st august there was another amount I was made to pay r583 and I on the 25th august my service was interupted again message saying I must pay r272 I did and there is another message that says I have to pay r499 on the 30th august. And what I know y package is r409 and and the amounts I have paid to date are just a day light robbery. I have requested that my pay date be the 27th day of each month.
Can you please provide me with proof of all the payments I have made to date. Medge all the payments made to fit my subscription and set the payment date as requested, the charge per day is r15 per day and I have paid more than that please rectify your mistake or terminate my services I plead.

It's been 3 months complaining about the same thing, and I am using my airtime for the incompetence of dstv staff with attitude and promising to assist and not doing so. I have spent almost r300.00 phoning your customer service without any joy. I would like to escalate my complaint to the most senior person. I'm being billed wrongly every month. Please assist. My contact number [protected] id no [protected]. A lady by the name lydia mokoena promised to phone me back and never did so and many of them in this 3 months I am so unhappy with the service

One of your installers visited my flat in Kalk Bay today.

As I could not pay immediately because of load shedding and no internet access, the installer threatened my girl friend who was at that time alone, stole a HDMI cable and damaged the LNB card as well as the satellite dish.

This behaviour is completely unacceptable and if you will not compensate me for the additional costs I had t endure, I will lay charge with SAP for theft and wilful damage to property.

I demand an apology for the threatening behaviour of your installer towards my girlfriend as well.

I am utterly disgusted by the service i have been receiving from the billing department. From the 2nd of July 2020 to date i have been dealing with the same issue and to date it still has been resolved. The customer service is really pure. One needs to yell until she can be heard. Firstly i was told that i reversed a cash payment in July. I am then requested to send proof of payment which i did and mind you i pay through my bank FNB. Then i am told that the payment that was reversed is from November 2019(How obscured). I am then told that no dstv removed that premium from my account and and allocated it to the rightful owner. But its funny how when i pay through my bank i use the correct reference which i linked to my dstv account. What irritates me the most is that i keep on calling and send mail only to find that different billing consultants respond and they do not say one thing. I am flipping irritated on how people can be so incompetent with an error from their side.I will not be surprised waking up tomorrow only to find that i am disconnected

Hello multichoice am here to complain about the channel tonami my son really loves that channel so we actually need the channel back on dstv compact package or any package you put it on but I usually pay for the compact package