DSTVreconnection fees

This review was posted by
a verified customer
Verified customer

My decoder started being faulty early this year, i called multichoice and one of their agents told me to take it to my nearest multichoice. the person never told me i should ask for the decoder to be disconnected. i had to move from where i was staying so i did not take it in for repairs. in august i took it to multichoice and i was told they would replace it for a fee of R325-00. i called multichoice last week for reconnection i' now told i have to pay them R1800-00 (not exactly sure of amount). i failed to understand how this could be since i was not paying them debit order. i paid in cash wich in in advance.


  • Cr
    Crosby Mtwa Nov 24, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I thought this service was a pay as you go one(similar to a phone pay as you go service_where you only use what you've payed for), but then my mother warned me about a re connection fee I`d have to pay if i skipped 2 months payment. 2(two) days later i receive a text message from multichoice stating that i owe R480 instead of the usual R319... i mean i skipped only one payment, so please fill me in! How does it work ?

    -3 Votes
  • Mr
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    -1 Votes
  • Gj
    GJ Koekemoer Mar 03, 2015

    More than R2000 was deducted from my Bank Account on the 2nd of March 2015, when investigating I realised that my Old PVR were switched on again. I upgraded to an explorer, the old HD PVR were just sitting in the cupboard. One of my friends asked me about the PVR because his was damaged by Lightning, I gave the decoder to him with a letter that stated that he has bought the PVR from me, I also gave him a copy of my ID as proof.
    His wife went to Multichoice in Lydenburg and they were told that they cannot help them, I haven’t completed a change of ownership letter. Today when investigating this matter I was told by Sevello that they cannot activate a decoder without a change of ownership letter and a verified copy of my ID with the commissioner of oath stamp on it. I then asked him for the proof of where I gave permission to theme to switch on the PVR, he then told me that a copy of my ID is enough, when I questioned this statement I was told that it is my mistake.
    I have called my Friend about this situation and they went to the Police Station to lay of an affidavit.
    Does this mean I can steal a decoder? I just have to make sure I steal the owners ID book as well – How’s that for a month’s free subscription.
    MR GJ Koekemoer

    0 Votes
  • Jo
    johan145 Jun 01, 2014

    hi i just want to complaint, evry company like edgars send theire customers sms where they say happy birthday but dstv is one of those companies that has i dont care additude if it is one of their customers birthday they dont even try sending happy birthday but they want to hike theire prices like premuim cost R665 thats excluding pvr record, pause, play, stop it a extra R75 so at end of evrything its ganna work out in totaal for premium, pvr service, extraview R818 olmost a R1000 of hard working persons pay so listen up dstv if you guys dont bring a birthday service and drop your prices im ganna dissconect and take that pvr to you and give it back and then i want all my money back im ganna start a petision to lower your huge amount thanx for nothing

    1 Votes
  • Tt
    TTQuvane Feb 28, 2014

    Hey dont talk like that man, i didnt pay last moth and now i wanna how much is connection fee, you're scaring me hey.

    0 Votes
  • At
    atiy11 Feb 25, 2013

    It is absolutely pathethic that myself and millions of clients should pay their monthly premium religiously and all we see is the same programs playing over and over again.I pay 655 monthly and there is absolutely nothing new and exciting.Please try and make a plan with immediate effect.

    3 Votes
  • Ch
    Charles Ekisa Nov 07, 2009
    This comment was posted by
    a verified customer
    Verified customer

    the multichoice decorder I have just acquired appears fake. contact Ekisa ([email protected](+254-[protected]). thanks

    0 Votes

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