MultiChoice Africa / DSTV — Removal of channels without informing the customers
I have a Compact paid up contract and now some channels have been removed without informing us, like 121 and 144 etc. I took this subscription a few months ago because of these channels, now I am told they have been removed without letting the customers know. Due to this I want to be reimbursed for this month, so that I can either change my package or cancel my subscription all together as this is not legal or acceptable. In my opinion Multichoice is run by incompetent idiots and their staff helpfulness is just as bad, since it took me three calls to the call centre, just to get an idiot tell me that I have no subscription. Then she says sorry the system was down but I am not in the rears. I said I know that, so she could not help me at all. I say in the older days this would not have happened, so again proof that they have incompetent staff and management wasting everyone's time and money!
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