MultiChoice Africa / DSTV
reviews and complaints

I was charged back to back charges to my debit I immediately block the card and reported it. I expect this to be resolved in a timely manner because I am a single father and my money is now tied up because of this wrongful criminal act against me and my son will be suffering the most if he doesnt get visited from Santa claus this year because some criminal would rather watch some movie on Africa's best tv in my opinion is the worst! I live in Florida not Africa also

Have full package and wanted extraview wirelessly because of distance of second and third decoders on property but got worst service ever and not happy because parents sitting for a week without dstv and I'm paying for extraview I would love to be reimburse for the service I didn't get and will be cancelling subscription will rather go with netflix

I have paid my monthly balance of r400 on the 29 november 2019 as my monthly premiums are r395
My account no: [protected] and id no:[protected]
Payment ref:474757
I called the call center for assistance they told me that there`s another additional channel added on my account please remove it cause I did not apply for it and reactivate my account as I have paid for my channels.

Witness Mauaie

1:24 PM (3 minutes ago)

to help

Hi

This is the second time I am lodging a complaint over the same issue - obviously pissed.

I had a decoder. When I moved houses I left that decoder and a dish behind.

I now reside at 3619 Section H Palm Springs. I bought a new decoder and dish.

I asked several times for an old decoder to be deactivated / cancelled. I was informed that that was done.

This morning I contacted Multichoice and was advised to pay R281 using a customer no 55725137. I went to Shoprite to pay.

I was informed that the customer number does not exist and informed to use my id no [protected] as a reference.

CAN SOMEBODY SORT THIS [censored] THING ONCE ADN FOR ALL!

I expect an old decoder to be removed completely from my profile. It does not take rocket science to do that.

I expect my services to be reconnected to my new decoder as I made payment as advised. I will NOT make any further payments.

My no is [protected]. If this issue is not resolved today, I shall escalate it to the CEO.

for the past 2months i have been charged an amount of R300 on my DSTV account, i have tried to resolve it, the agents put me on hold for 30min, the Manager just told me she would resolve it but alas..nothing! now my account is being disconnected for an amount they can not explain where it is coming from, and can not resolve it.
HOW MANY PEOPLE ARE YOU CHEATING?!

I have been taken back and forth by the customer representatives as they just don't want to resolve my device migration issue. It's been more than 2 months. My Twitter DMs and emails are being ignored. Different people may respond asking me to start the process from the top. I have sent all the required forms but they do not follow up. They make me look stupid. They have access to the messages but they just don't read and i think most of the responses im getting are automated because no one in they're right mind will ask what's the problem i need help with when they see a whole thread of messages that is explaining my request. They just don't care. I'll attach pictures of the messages here.

I don't even know where to start am tired of explaining myself am unhappy frustrated customer.
My account is active but decoder not connected waiting for an installer to connect with the LNB smart cable.
My previous Pvr decoder was faulty and insured and was given Explora 3A on 28 Nov, was promised an installer will come but since then I have made countless calls, emails, live chat with no luck and I went back on Sunday 01 Dec, assisted by Mpho Tebakwane and promised she will follow up on Monday and escalate and still nothing .
I can't keep going back to the center to complain about same thing, it's time consuming and costly.

Please treat your customers fair and with respect.

I deeply horrified and dissatisfied with the level of service your illiterate consultants have delivered. I have been speaking to different consultants, kept on hold for minutes without biemg assisted. After paying my compact subscription of R400 on the 30th of October I got an error stating that my account is being suspended. I called in explained everything and was reconnected again. On the 3rd of October I upgraded my account to Compact plus and was told that the total amount was going to be billed end of October when my account was in due course. Shockingly a message popped that I need to pay R930. So perplexed, I called in and the consultants are just explaining nonsense and clearly dont understand what's going on. I tried to ask for the someone senior but Sifiso was hesitant to call the manager and told me the the whole floor didn't have someone senior. He kept me holding for more than 10 minutes. Right now a thumb sucked amount of R930 is due on my account which they can't explain. Its ridiculous to upgrade from compact to compact + and be charged double the amount. I'm going to take this matter further till its sorted. I'm so frustrated and have reached the end of my tether will the the poor service dstv has given.

Pathetic Service, Incompetent management I have been with multichoice for more than 10 years, my services have never been disconnected, I have two decoders that have forever been linked, for the first time my services where disconnected due to nonpayment in August then around Oct I contacted the call center in order to get re-connection I was advised by the call center agent to rather make my payment after my statement closes which will be on the 06th, I made the exact payment that I was given and only one decoder was re-installed and I had to make several call using my airtime and speak to non-remorseful individuals with no consumer care whatsoever, I spoke to a rude individual who just happened to laugh at me, on the 09th I contacted the call center twice and the service was up and running, to my surprise the agent informed me I had not made a payment that's why there was no connection, I informed the agent to listen to the recording since the payment made by myself was given by multichoice themselves, then on the 21 Nov I receive an sms stating YOU HAVE RECENTLY ACTIVATED A NEW DSTV SERVICE BUT WE HAVE NOT RECEIVED A PAYMENT YET PLEASE PAY R345.80, and I immediately contacted the call centre where I was assisted by a very kind agent who informed me that she will escalate the matter to IT in order for the decoders to be re-linked, on the 24 Nov an sms stating We've STOPPED YOUR SERVICES PLEASE PAY R345, I then contacted the call center on the 26 and spoke to one of the most uninteresting agent, who did not even have details of how I should escalate my query, and to top it the team leader that I had asked to speak to REFUSED to come to the line without hearing me the lady by the name SURAK MOTHILIA SIMPLY SAID SHE DOES NOT WANT TO SPEAK WITH ME AND THAT I SHOULD SEND AN EMAIL to the complaints department, this is now someone that has been given a role to calm the client, but she simply refused, I have all the call recordings and can send them through so that you can hear the I don't care attitudes we have in multichoice
Identity Number:[protected]

My explorer decoder got damaged and I went to the walk in center, where I was advised I need to buy a new one. I opted to use an old Pvr. Advised the lady who was assisting to cancel the explorer and active the Pvr as it has happened before that I was billed twice by multichoice. I phoned the call centre for some assistance a week later when I was struggling to connect the Pvr. Was shocked when I heard my balance, I'm Being billed twice. Spoke to a consultant and asked the to fix this. Wasn't done
I got a shock of my life when a debit order for R2274 went off on my account. I called again, was told it's fixed. That I should just pay my normal subscription and reverse the debit order. When I checked my profile this morning
I'm still being billed twice. This is completely unacceptable

It is now 21 phone calls to 011 x 289 2222 and NO Progress. Two weeks ago I took out a price fix contract as my previous contract expired. My new decoder is unable to download catch up automatically and I have to use my wi-fi. Nobody can assist me. Each of the calls they tell you a different story of how to fix it. All they can tell me is that I am going to pay double for the month as me old decoder hasn't been disconnected. Is it not there responsibility to do that if one take out a new contract. I have now also tried to cancel my contract due to the bad, bad service to NO avail. There service is poorer than the worst government department. Please assist.

Last week Tuesday 19.11.2019 I registered for Showmax, at the end of the registration Showmax advised me they cannot link my DSTV. I could make use of Showmax as I could not log in. then I went on DSTV Self help service and saw that i have been billed R99 for Showmax. I called DSTV and asked them to cancel this and Sanelle Tulede advised me that they cannot deactivate Showmax i must go on their website and live chat. which i have done, Showmax advised me that they have deactivated my account.
Today I again check my DSTV bill and still this R99 is added on my bill. I am on compact with DSTV, Showmax advertise 14 day free trial easy to cancel and compact Dstv pays R49.

this is false advertisement and I will not pay R99 for something I have not benefited from. I don't know who must sort this out but this is super bad customer service. I am waiting on Cyril Fortuin DSTV team leader to come back to me on this I called him at 13.45pm today.
i also have proof of all conversations with Showmax.

i am currently subscribed to price lock for R499. the payment is through debit order but since the inception of this contract there was never a dull moment with their vicious billing cycles and pathetic call center experience. my account since May 2019 is debited varying amounts, i called the service centre, where i was told they dont deal with pricelock but they can connect me to the price lock department. during connection i have to wait for a minimum of 30 minutes on hold before a service agent reply to say that we have escalated your inquiry. you will be advised with the feedback ( this reply seems to be a programmed response to all call center Agents, as since from May i must call in at least twice a month about the billing).

September 2019 i was billed R770 on the 28th 3 days later than the agreed debit order. during that time i have already made a bank EFT amounting to R550 since they are very spot on regarding on unnecessary disconnection and i reversed the R770. instead of correcting the balance which clearly showed that the payment was made. till today i am told that the system only see the money that was reversed it does not see the money that was deposited so it is considered that i am in arrears. this lame reply was confirmed even today ( 2019/11/26 by the agent called Masanda / Asanda at about 09h45).

On October 25th, i was debited R693 instead of R499, i have called in the following day where i was on hold for more than an hour there after a chain of transfers followed. so it took me almost 2 hours for an Agent to tell me that they are not dealing with price lock but they will connect me to the Agent. which never happened.

i phoned in again, this time i got a bit sober Agent that confirmed that my surplus amount will be credited to my next billing cycle of November 2019. the amount due was R200+.

the time i thought wonders of DSTV is over, on This October 24, a debit order of R500+ was charged from my account. Today ( 2019 /11/26) i called to query the debit and got the programmed story that we are not dealing with price lock and there is nothing Masanda / Asanda ( call Agent) can do. i even asked several times are you sure she boldly confirmed that they cant do anything for sorry.

it is 4 months now to date every month i am requesting that my debit order must be cancelled and i will pay in cash since their system is poor to the level of satisfaction. despite few promises that my debit order is cancelled i am still debited random unaccounted amount. So far i feel Multi choice has grossly transgressed mutually agreed business dealing and a fair trade manners by randomly using my account as their power ball withdrawal.

i am not helped even now and this has enormously caused a lot of unhapiness on my side, due to the fact that i can be helped as well

I switched from home to Holiday home on 5 Nov. Since then we have been unable to get our PVR functionality activated. I phone nearly every day, I am put on hold for hours and no one can help me.
Customer number 2227584
AO Coetzee
Reference number of complaint lodged 2227584/I320
My dedocer numbers:[protected]; [protected];[protected]
Activate my PVR functionality until 28 Nov 2019

This is the 4th month we are struggling with the same problem.

We had a debt order, but canceled it because we stopped using this account. Now I am paying with EFT the 25th of each month and sending my proof of payment to them, yet I have been cut of so many times this month alone that i lost count.
Every time the same story is given to me "your problem have been escalated" to the finance dept and yet after 4 reference numbers my problem is not fixed!

Where can I get a Managers number to call or the finance dept themselves?

Please if it keeps on like this I will cancel my DSTV.

I have a Compact paid up contract and now some channels have been removed without informing us, like 121 and 144 etc. I took this subscription a few months ago because of these channels, now I am told they have been removed without letting the customers know. Due to this I want to be reimbursed for this month, so that I can either change my package or cancel my subscription all together as this is not legal or acceptable. In my opinion Multichoice is run by incompetent idiots and their staff helpfulness is just as bad, since it took me three calls to the call centre, just to get an idiot tell me that I have no subscription. Then she says sorry the system was down but I am not in the rears. I said I know that, so she could not help me at all. I say in the older days this would not have happened, so again proof that they have incompetent staff and management wasting everyone's time and money!

I received my explora decoder late September 2019 if I am not mistaken and after that my account just went down hill. I received the whatsapp number for DSTV instead of calling in the call center as I was advised by many of your agents. In October it showed I owed more than R1000 which I found strange as I had been paying me access package every month, but every time I called I was told I had nothing to worry about. Come November, I call into the centre after receiving a message that my services will be disconnected if i do not pay R700 odd amount by the 4 November that time on the 1 November I had already paid R270, because I received a text alerting me that my access package expired and that I am being moved to a family package now which was R265. The price seemed reasonable so I paid it. I called the centre after I received the disconnecting message on my decoder and was told the issue was that my name had 2 decoders attached to it and the price lock team never assigned a package to my explora which was also strange because I had been enjoying my access channels on my ecxplora and my old decoder no longer could work. Her name was Mathobo and she said she would escalate the matter so that I do not get my channels disconnected. However the day or two after my channels were disconnected and I have been tvless and channel less for weeks now. No one has called to give me feedback or at least give my money back until this matter is sorted. Also I got two calls from credit companies telling me my account is handed over for a bill that isn't even my fault. I need this fixed or get my money get and cancel my account as a whole.

Why the DStv HD Decoder PLUS Installation PLUS one-month DStv Compact excluding the people of Petrusburg and surrounding areas. The promotion is available at the local Pep store but does over the full deal in terms of installation. At the Petrustburg Pep store installation is excluded and you must pay cost of installation. It was claimed that there's no installer contracted in the area.
The town of Petrusburg is situated in the Free State province in South Africa (between Kimberley and Bloemfontein). It is a poor area with high unemployment rate. Most people depend on government grants.
I thought I should get clarity before I make any conclusion. I am also a client of DSTV. May you please give perspective before I make any conclusions? I have read the terms and conditions. The small communities should get equal treatment as big cities it makes good business and give equal access for south Africans as they pay the same price as people in big cities.
Lastly did the shop misrepresent Multichoice or it was just an era. I know someone who bought a R779 deal or decoder (DStv HD Decoder PLUS Installation PLUS one-month DStv Compact) in Petrusburg on 18 November 2019.