MultiChoice Africa / DSTV

Hi.

I am having the same problem every week with DSTV. How long does it take to resolve this issue?
I have to call every week and have my services reconnected. You people are billing me prorata on this account when the services are disconnected and reconnection fee.
Seriously, how hard can it be to rectify the account error on your side, Samantha Moonsamy a manager or supervisor confirmed the error on my account. I have to explain myself every time I call and the consultants cut my call in most cases because they seem to be too thick to understand my dilemma. I then have to call back, in most instance I am calling 3 times, because of the incompetent people working there. You people are not compensating me for this.

I have allowed yourll sufficient time to resolve this.

Disappointed and Angry Client.
Sanusha
[protected]@gmail.com

I have paid my DSTV account on the 18th December 2019 with an amount of R897-52. Which was for a complete months subscription. As that is the amount sent to me via sms to pay. It is now the 4th January and my service has been disconnected due to ‘non payment'. My service is supposed to be on until the 18th January. So in other words, if I pay now again my service will be reconnected until the 18th and Multichoice / DSTV pocket a half a month payment. As my service was disconnected for the beginning of December until the 18th. How pathetic is this service? And trying to get hold of someone of authority is an absolute joke. If this reaches anyone who knows what they are doing or can reconnect my service without me having to pay now again can please call me on [protected]. This has been an ongoing problem with our service.

I bought the package and I was charged installation then when I arrived at multichoice as I was send through to them with the package.. They demand transport money to be paid and has to be cash... After I paid the installation money... And I'm just three street away from their plc..and bcos I did not pay that transport my dish is still not installed...

My concern is that transportation money can only be paid cash.. I can not swipe... Why will I be charged transport separately after been charged installation... Why it has to be cash only... Why can't I pick it up myself and let the installer come and install it bcos I've paid that service...

I am really not certisfied with this transport issue as it's not the first time installing this dish and I've never paid any transport after paying the installation...please investigate this and comes back to me...

I have been speaking to agents since september to find out when my price lock account is done as i want to down grade every agent i have spoken to tells me i have 2months left and evertime i call back after the 2months i get told no i still have another 2months left. And if the agent cant assist me they just put the phone down in my ear. I am so disgusted with the service of the price lock department and why they dont respond to an email. I even spoke a team leader in October his name was Mandla and he has never emailed or called me back after he told me he will find out what is going on on my account. I spoke to a teamleader today the 30th December to only tell me i still have 2months left on my account. How can this be as i spkoe to a agent on the 2nd of december who adviced me i can down grade on the 2january. If i want to cancel this down grade what is the amount i need to pay as i am so over this price lock of dstv.
Donna
[protected]

I am premium subscriber with 3 explorers connected. Then DSTV offered me a price lock for R799/month. They say they will send an installer to install. Then after installation & activation, my price lock of R799/month will start while my existing premium of R1000/month will be deactivated.

I got the pricelock decoder early in December 19. Its still in the box & incompetent installer hasn't come to install. Then greedy & selfish DSTV decides to charge me for an explorer that's is not connected or activated. What rubbish is that by DSTV? DSTV didn't even call me to check if the new decoder has been installed or not. DSTV must reverse the price lock premium until my new decoder is installed & connected. I dont have money to pay R1921 as I always pay below R1000. I wasted my R110 airtime on the 25th Dec 20 explaining to the call centers people. Unfortunately they are useless, incompetent & very rude. Please sort this asap or collect the pricelock decoder & cancel fake contract.

Terrible Service

I have written 5 bad reviews about the service I have received from Multichoice choice. It took me over 2 weeks to get a change of ownership done. 4 trips to the DSTV offices at Maponya mall. Numerous calls to the call centre. Approximately 12 phone calls. Just gives customers the run around. Eventually sorted out. My second complaint took approximately 6 calls and my complaint was referred to some or other department. No email or call from them with regards to my refund "R3678". As I worked for Multichoice and was retrenched en November 2019. As part of the retrenchment they gave me a 6 month's reduced rate on my DSTV subscription. I cancelled my subscription at the end of May 2019. In December 2018 Multichoice deducted money for DSTV for the 6 months. They over paid from my salary and now I am just not getting my money back. No contact from DSTV/Multichoice at all. After this complaint the will contact me and come up with another excuse as usual. I will not accept a call from them they need to email me so that I can have proof. All this run around is ridiculous.

Eeswaran Owen Jackson
[protected]

I have been calling the service center since 7pm for them to clear errors until now they are not cleared. At first my decoder did not hv PVR functionalities then after that the extra view decoders went into E16 error the call center was unable to clear this error until I was told to go to a walk in center even now I'm still not seeing any TV who should pay

Good Day

I am so frustated writing this email as no one, but one can assist or try to resolve my matter of urgency.
I have called on the 12th December to activate my holiday from the 17th which I do every year, while waiting for an operator I heard my account due is R1479.00, which I then queries but they can't tell me what the reason for the amount is they just keep on saying my holiday is active and that is the amount I need to pay. I have spoken to Zanele, try to explain she puts me on hold for her manager and did not come back to me for 10 minutes, after the 10 minutes she advise me that her manager will call back within an hour, no replied call received, which I then call again after 2 hours.
Now I was speaking to Mandisa which also puts me on hold for more then 15 minutes and I rang up.
I go to DSTV Table View there they could not also assisted and the lady took my number stating she will call me the Saturday, no call received.
I checked on the 17th December again my balance owing now it is R2179?
I got on the phone(021 508 2222) spoke to Anita, she is sarcastic not even trying to assist me and puts me on hold for 15 minutes?
Why do a person have to struggle like this to get help and assistance from them, it is ridiculous, I am really so pissed off as I am not going to pay that amount, not even a full monthly package cost R2179...
Please assist me urgently!

Anthea([protected])
[protected]/[protected]

I called DSTV in July and asked to be removed from Debit order to cash as I won't be using that account I provided, till to date I am still on Debit order, your accounts department has accumulated R900 of cost from debiting an inactive account, I call In every week to get this resolved but every time I call it's a brand new story with a brand you case looted non of the previously logged cases have been attended to, I am unable to watch nor pay but I am not going to R900 when I am on a Family package, I have been battling with this for a long time now and with the way you call center is chilled even when the see the amount of logged unresolved cases I am shocked that even yesterday I was told there is nothing they can do about the old cases, is it because you have high billed clients and a lot of them that R249 has no significance to your company? Is this truly how you treat a client?

Got the worst most unprofessional encounter at Multichoice, spoke to a consultant by the name of "FEZEKA" and her useless team leader "ADRIAN" got no assistance just a waste of my time and airtime, couldn't resolve an error I had with my decoder..They have absolutely no knowledge of Customer service, nor have no telephone Etiquette whatsoever, the call was 25minutes long and I've been put on hold for several minutes, totally annoying and this reflects bad for the company as a whole just because of 2 [censored]s.

I called for reconnection of the service and quoted an amount to pay by the consultant who I paid for a Premium package. Now there is an error code E102-29. Who an Earth can have a Premium package without a PVR function. The consultant who quoted the amount to pay is protected by Verisha to take responsibility for the wrong figure quoted to me. This is totally unacceptable that now I must call DSTV for an hour long call to resolve this and still no solution but have the E102-29. I'm very unhappy with this.

Hi

ANY assistance on the below?

Overcharge Query and Request for Refund - Ref 2511681

my account got deducted with R2777 on the 2nd of October and since then i am battelinmg to get MY money back from Multichoice however...
I received a payment on Tuesday 5 Nov for R954, 00 thanks, however this is a short payment of R879, 00 when will this be paid back? I need ALL my monies paid back to me not just some.

Your urgent feedback in this regard will be greatly appreciated

Note: this is really getting ridiculous!

Good day,

Further to my complaint dated 24 October 2019, could a manager please call Craig Emmerich (ID #: [protected]) on [protected] urgently.

Decoder card numbers in question: PVR smart card #: [protected], should be linked with smart card #: [protected] secondary decoder, which should be connected as "extra view", and not billed seperately.

Problems with our holiday home account still exist, and we would like this to be rectified once and for all.

After our first complaint, we received a call from a very helpful and courteous gentleman, whom immediately took steps to assist with our concerns, for which we are very appreciative. However, we arrived at our holiday home yesterday, and after having to make several calls on my cell phone once again, depleting my data once again, only to find out that they have split the primary and secondary decoders into two seperate accounts, instead of being one account we now have to pay two? They battled to switch us on, and we now have no extra view! We now have 2 x premium packages which we are being billed for.

Your kind and urgent response to this matter would be greatly appreciated.

Regards,
Craig Emmerich

I was charged back to back charges to my debit I immediately block the card and reported it. I expect this to be resolved in a timely manner because I am a single father and my money is now tied up because of this wrongful criminal act against me and my son will be suffering the most if he doesnt get visited from Santa claus this year because some criminal would rather watch some movie on Africa's best tv in my opinion is the worst! I live in Florida not Africa also

Have full package and wanted extraview wirelessly because of distance of second and third decoders on property but got worst service ever and not happy because parents sitting for a week without dstv and I'm paying for extraview I would love to be reimburse for the service I didn't get and will be cancelling subscription will rather go with netflix

I have paid my monthly balance of r400 on the 29 november 2019 as my monthly premiums are r395
My account no: [protected] and id no:[protected]
Payment ref:474757
I called the call center for assistance they told me that there`s another additional channel added on my account please remove it cause I did not apply for it and reactivate my account as I have paid for my channels.

Witness Mauaie

1:24 PM (3 minutes ago)

to help

Hi

This is the second time I am lodging a complaint over the same issue - obviously pissed.

I had a decoder. When I moved houses I left that decoder and a dish behind.

I now reside at 3619 Section H Palm Springs. I bought a new decoder and dish.

I asked several times for an old decoder to be deactivated / cancelled. I was informed that that was done.

This morning I contacted Multichoice and was advised to pay R281 using a customer no 55725137. I went to Shoprite to pay.

I was informed that the customer number does not exist and informed to use my id no [protected] as a reference.

CAN SOMEBODY SORT THIS [censored] THING ONCE ADN FOR ALL!

I expect an old decoder to be removed completely from my profile. It does not take rocket science to do that.

I expect my services to be reconnected to my new decoder as I made payment as advised. I will NOT make any further payments.

My no is [protected]. If this issue is not resolved today, I shall escalate it to the CEO.

for the past 2months i have been charged an amount of R300 on my DSTV account, i have tried to resolve it, the agents put me on hold for 30min, the Manager just told me she would resolve it but alas..nothing! now my account is being disconnected for an amount they can not explain where it is coming from, and can not resolve it.
HOW MANY PEOPLE ARE YOU CHEATING?!

I have been taken back and forth by the customer representatives as they just don't want to resolve my device migration issue. It's been more than 2 months. My Twitter DMs and emails are being ignored. Different people may respond asking me to start the process from the top. I have sent all the required forms but they do not follow up. They make me look stupid. They have access to the messages but they just don't read and i think most of the responses im getting are automated because no one in they're right mind will ask what's the problem i need help with when they see a whole thread of messages that is explaining my request. They just don't care. I'll attach pictures of the messages here.

I don't even know where to start am tired of explaining myself am unhappy frustrated customer.
My account is active but decoder not connected waiting for an installer to connect with the LNB smart cable.
My previous Pvr decoder was faulty and insured and was given Explora 3A on 28 Nov, was promised an installer will come but since then I have made countless calls, emails, live chat with no luck and I went back on Sunday 01 Dec, assisted by Mpho Tebakwane and promised she will follow up on Monday and escalate and still nothing .
I can't keep going back to the center to complain about same thing, it's time consuming and costly.

Please treat your customers fair and with respect.