MultiChoice Africa / DSTV
Reviews and Complaints

I had contacted the call centre today 06/08/2024, I was assisted by 2 extremely rude consultants, the one consultant could not tell me why did my instalment increase. I was initially paying R539 for price lock but now paying R569.00.

The first consultant had me on hold for more than 30 minutes without coming back on the line to notify me on what's the status as she was trying to get hold of her manager. I then called again, the second consultant advised that all managers were in a meeting and that I couldn't speak to any manager that I should drop the call and call again and go through accounts department. I called again and asked for a consultant to call me back its almost end of the day and no call back was done.

this is one of the many reasons I am cancelling the price lock at the end of the term.

I need this to be escalated and would highly appreciate a call back.

Shanell Venketsamy- [protected]

Using DSTV internet and no connection since March and whenever i call the dstv center they say the matter will be escalated. I called many times meaning the matter has been escalated many times. debit order for much was paid and debit order for April also paid.

The is no direct communication between the internet department and customer you rely on someone who cannot even tell or resolve the issue to pass the massage to internet department.

In other words there is no service to dstv internet user who are experiencing problems

paying for service that I'm not receiving. the reference number [protected] given recently.

Multichoice decided to scrap Price Lock for the Compact Plus clients. This is unacceptable because clients are forced to leave Multichoice or pay an extra amount of R300 per month for the full package with Price Lock.

I am not interested in sport and want KYKNET channel 144.

Why is there discrimination for being a pensioner and an Afrikaans speaking person!

Would you rather keep customers or lose customers

Subject: references [protected] & [protected]
Good Day Sir

[protected], Sabelo Mwandla, J235 boza road Kwamashu 4359 [protected], [protected]@gmail.com

I normally pay around R840 on my dstv. However, this past 3 months I have been paying extra R1200 because of the cricket season. I have not been able to watch tv for the past 6 days. I went on to the chat and I was asked to restart, delete app and install, asked my device details. I have been told that my matter has been escalated but when I check the following day, I get asked ukuthi who escalated it, when and where. I am trying to stream as I now live far from home and I cannot afford to pay for two dstv's. Streaming has been a great innovation. Can you kindly ask your staff to take us serious when we ask for help. As it is not nice to pay for something you don't get benefits for.

Good day

Am so disapointed with the service I received from your durban call centre, I phoned regarding my grndpa account who is sickly bt joeline did not want to help and when tranfd to manager mhlengi who was very arogant as his agent, requested to change language to my home language which is zulu hoping we will understand each other well but no the guy insisted on english. After call was dropped he did not attempt to call me back, my grandpa spent about r100 airtime which would have gone t the amount he had already short paid. I am not very happy and am excpecting communication via email [protected]@gmail.com

I got an email from DSTV and there is a link in the email for me to get a price lock on my monthly bill. I clicked on the link and it opens up a form to fill out my contact details for someone to contact me to do the price lock. I have opened the link a few times and filled out my contact details. I have had no one call me about doing the price lock but have had a few calls from call centers trying to sell me a new decoder. I told them I'm not looking for a new decoder and told them about the email and asked if they can do the price lock and they say no they can't that its for a different department. To me this is false advertising.

My monthly payment due is 28th, but come the said ay, my line keep on being suspended due to "no payment" then I do a manual payment sent the proof and then they activate my account, this is ongoing since november 2024, when I visit the branch in vredenburg i've been sending from pillar to post and the lady at customer services telephonically informed me once that the funds is accidentally paid into another person's account, and they rectified it, but still the same issue occurs, and then the tell me I have to pay extra penalty fees, I am frustrated as this is not getting out of hand and I am fearing that another double payment will be requested from me at the end of the month. I would appreciate if this can be sorted urgently
My acc: [protected]
Excalation ref: [protected] 14/2/2025

Dear Sir/Madam,

I am Puseletso Dladla (ID: [protected]), and I am writing to express my dissatisfaction with the service I have received from DStv.

In November or December 2022, I received a call from one of your departments requesting that I enter into a 2-year contract. I agreed to this in November 2022, with the understanding that my monthly subscription fee would be R345. However, I later received a message stating that I needed to pay over R500 last November.

On December 7th 2024, I called your office to clarify the matter and informed the consultant that I would not pay the new amount as it was not part of my agreement. I requested to speak with a supervisor, but my request was not fulfilled.

On January 7th, I contacted your office again, requesting urgent assistance from a supervisor. Despite being assured that a supervisor would call me back, I have yet to receive any response. Due to the lack of communication, I made a partial payment of R200 to keep my account active.

Unfortunately, my account has now been disconnected despite my attempts to resolve this issue. I received the following message:

DStv: Your subscription, and any services paid via your account, have been disconnected! Pay here to reconnect payat.io/dstv/[protected] (ref [protected])

I have been a loyal customer since 2012, and this experience has left me deeply disappointed. The poor communication and lack of respect from your staff are unacceptable.

I request an immediate resolution to this matter and a formal explanation of why my account was disconnected despite my ongoing efforts to resolve the issue.

I look forward to your urgent response.

Kind regards,
Puseletso Dladla

I ordered a router few months ago of which it was successfully delivered after few days. I immediately started the activation process and unfortunately it was unsuccessful. I made several call and made WhatsApp chats to Multichoice regarding the activation but still was unsuccessful, According to what they told me that if I decide to cancel after 7 days a settlement fee will be charged then I spoke to them on phone regarding that and was advised that they won't charge anything because it's not my faulty for the delay of the activation process, if they fail and decide to cancel after 7 days I won't be charged.
Then I was further advised to go to Multichoice in Randburg for further assistance of which I did but still the router was unsuccessful activated. I was left with no choice but to cancel and send the router back to Multichoice in Randburg and after cancelation I was surprised to see the charges on my account then I made calls regarding the reversal of the charges and was promised that it will be reveserd within 24-48 hours. After 48 hours I was told there is no supporting information regarding the reversal and they can't help me. My concern is how should I be charged for something I never used, and was not my faulty to be unsuccessful activated?

I went in to pay my account via EFT as I have always done and noted that the subscription had suddenly increased by R 130 per month.

When I called in yesterday 6 November 2024 at 5pm, the consultant told me my current contract had expired. (They acknowledged no notification had been sent to me). A new contract would be loaded today 7th November 2024 and I could then make payment.

I called at 15h11 today - 7th November and the consultant left me hanging on the line for 20 minutes. I phoned again and was told I had to sign a debit order first.

I have always paid on time via EFT and I do not wish to sign a debit order. Had a debit order been in place, Multichoice would've deducted the incorrect amount automatically. From reviews I see this is a regular occurrence.

I have lodged complaints via their helpdesk too and get no response.

Multichoice DSTV will probably lose a paying customer that they had since inception due to bad service.

Urgent response due from Multichoice as my payment is due today

C Stenri

Hello, I HEREBY WITH A COMPLAIN ABOUT YOUR DSTV ROUTER WHICH I HAVE ALREADY REPORTED IT MULTIPLY TIMES. SINCE IT STOPS WORKING MID JUNE AND I ALWAYS CALL AND SEND YOU MESSAGES BUT IT SEEMS AS IF YOU CANNOT HELP ME WITH THIS ISSUE BUT YOU CANT SAY IT TO ME. MIND YOU SINCE JUNE I HAVE BEEN PAYING FOR IT WHILE AM NOT USING IT.

Hope you find this message well, am looking forward to hear from you with a suitable solution for me.

yours sincerely
Ipeleng Sethole
*[protected]
theo.[protected]@gmail.com

I applied for fibre with dstv in March, it was activated and I used it without problems until end of June. When I called dstv, they claimed they could not see the fibre. After a month of back and forth, it was discovered that openserve did not see an active internet service provider linked to my router and it was disconnected and allocated to another client. I ended up contacting openserve directly to get a new router installed on 6 july - I was offered a 30 day free trial and I informed dstv not to activate until after my free trial due 6 august. They activated it anyway. I called in to query my bill because in the sales call, they didnt disclose to me what the subscription would be - I requested to cancel as it is not what I signed up for. They advised me to pay cancellation fee of R4000 which I disputed because they did not even connect my services, they did not even send me a contract so that I can read through it and if I was not happy, give me the opportunity to cancel within the cooling off period. To this day, I am not connected because of their incompetence, now they want to hold me liable. I want nothing to do with them, I want them to cancel and I am not paying any cancellation fees.

My current address router was picked up from Chas Everitt office, AM van Rooyen, Dougallstr. 2068, McDougallsbay, Port Nolloth, 8280 I closed dstv internet conrack month ago. Router came and it turns out it was a faulty sim card. On the agent's advice where I reported it, suggested I send back the Router and the sim back April 26, 2024 through (Ram to Fedex [protected] or CO1T90405392C Waybill.) I've been without the internet for over 18 days now. Called DSTV Cape every day and spent hundreds of rands on calls. I have also used the DSTV app several times to discuss the situation but so far dstv cannot answer me why my replacement router has not been sent yet. Last Friday 9 July operator Domela called me to say sorry for all the delay and they will give me credit for the internet that I paid for and cannot use as well as that I will hear back from dstv by 12.08.2024 that their router sent. But still no feedback. Note that I pay dstv for the internet but do not have a router or sim card. I have to buy R150 worth of data every day to use my phone as a hotspot just to do my work.

I am distraught and disheartened. Don't know who to complain to anymore. This is the worst experience I have ever had with a business.

Hi my name is itumeleng customer number [protected] I have been complaining about my none working wifi for 5 months and I keep getting told that my problem is escalated with no result now I cant afford my subscription because the amount has piled for no reason and I m paying for an isurance service I did not agree to. My referrence number is [protected]

My Name is Thuto Sehunelo with ID no [protected], I dont have an account with DSTV MultiChoice. My younger brother is now 12yrs old with ID no [protected]. My contact no is [protected] and my email address is [protected]@contractor.net

Since on the 12 June 2024, I have been trying to get transaction reversal from Multi choice of R3450, the money that's being paid by mistake to your account. My disappointment from all responses is that I should open an account first. The reference no for my complain is [protected]. I even sent all required documents that's proofs that the account is of a minor and the consultant confirmed that even the reference no [protected] as shown on the payment has no account.

On Tuesday I accessed DSTV whatsapp to obtain a payment link that was on 4June, I access the payment link and approved on my bank app. For some reason appear transaction successful, but payment did not appear on bank app and error did not clear. My daughter eventually made payment from her bank app and sorted. I checked my statement now and realise 2x R329 was paid outside the payment made by daughter. I'm a pensioner and need this R658 back asap.Its my insurance premiums _ customer no. [protected]

I have mistakenly paid an amount of R7500 instead of R750 on 28 March 2024. I been in contact with Multichoice in King Williams Town and advised me to send the documents to [protected]@multichoice.co.za and I made follow up phone calls to [protected] with reference number [protected], [protected] and [protected]. I spoke to Amahle Sgoci as well as Zikhona who assured that the refund has been approved by Multichoice and will be paid by the end of business day and that was Thursday (9 May 2024).

Today it's the 13 May 2024 and there is no refund, instead I am being taken from pillar to post without being given a clear indication of what is happening with the refund.

I really feel not taken seriously and my concern is that this is the money I was supposed to pay school fees for my children.

I really hope you will be considerate.

On 27Apr24, dstv debited R983 from my cheque account. R450 of this was legit and understood as monthly Holiday Home activation charges. The balance of about R500 was explained to me over phone as a calculation error when I changed my subscription in Feb24 from monthly to yearly. There was no notification, written to email, posted as letter onto app, shown on statement, no phone call, no text - just debit the extra R500 from my account with no notification or explanation to customer. The lady over phone just said "I'm sorry the other lady made a mistake". What can be done - DSTV can just debit my account for unknown amounts with no written explanation and just tell me over phone "it was calculation error from more than two months ago". They need to return my money, if they made an error, they need to put it in writting and seek my permission to debit my cheque account. Please help.

Good day. I am a DSTV paying customer that has an unpleasant experience with Dstv internet. I have not had no internet for the past 6 days since my payment. I have spoken to over 8 agents with more than 5 reference numbers for escalations, but still to date my issue has not been resolved with nothing but Empty promises and bad service. I have also sent a number of emails to the customer centre but it has been over 120 hours with no feedback,this is passed their promised turnaround time of 24-48 hours. This is disappointing and frustrating.

On the 18th of April 2024 dstv multichoice decided to suspend my subscription. I contacted the useless dstv multichoice call centre regarding the notification and the error on my screen. They informed that it is a problem that need further investigation which normally takes 24hours however they will resolve it and come back to me in 16 hours time. I can confirm that till today 24 hours lapsed nobody has contacted me nor sending message regarding my queries. I decided to contact them to follow-up on my existing complain .I spent R156 airtime contacting their useless call centre.They still have not resolve my issue to date. Consultants are very rude and impatient with customers. They denied me access to speak to the supervisor or management. Multichoice is the worst. I still maintain that I need my refund back.i do not enjoy the services I have subscribed for. Dstv offer nothing else but bad service to me.

I am required to pay a NEW subscription of R874 every month on the package I am on. The content I receive is repeated and repeated over and over again 40 to 50 times, but I am expected to pay a new subscription for these old movies and

documentaries previously broadcasted and dug out from your archives. Then I am told that if I want entertainment, which I am already paying for, I must stream

and pay again. This is equivalent to paying for the same loaf of bread or pair of shoes 50 times over. It seems MultiChoice has no concern whatsoever for the service it is providing it's customers and will continue to cheat and rob it's customers at will without any accountability.

I would appreciate a reply from MultiChoice.

Dissatisfied customer.

I became aware that someone opened an account with my id number, tel number and e-mail address, work telephone but their cellphone and address. I opened a Fraud case on 17 April 2023 with Saps. CAS65/4/2023. I phoned multichoice, no help. Went into the offices in Hermanus. They put note on system. Phone mutlichoice again, told me to phone fraud line on 0860666994. Been on the line for over an hour - no answer. I am a White woman and the other person using my ID is black. I am questioning Dstv as they are suppose to have copy of your ID? How is it possible.