MultiChoice Africa / DSTV review: Customer care call centre

Good day

Am so disapointed with the service I received from your durban call centre, I phoned regarding my grndpa account who is sickly bt joeline did not want to help and when tranfd to manager mhlengi who was very arogant as his agent, requested to change language to my home language which is zulu hoping we will understand each other well but no the guy insisted on english. After call was dropped he did not attempt to call me back, my grandpa spent about r100 airtime which would have gone t the amount he had already short paid. I am not very happy and am excpecting communication via email [protected]@gmail.com