MultiChoice Africa / DSTV review: Rude consultant

I had contacted the call centre today 06/08/2024, I was assisted by 2 extremely rude consultants, the one consultant could not tell me why did my instalment increase. I was initially paying R539 for price lock but now paying R569.00.

The first consultant had me on hold for more than 30 minutes without coming back on the line to notify me on what's the status as she was trying to get hold of her manager. I then called again, the second consultant advised that all managers were in a meeting and that I couldn't speak to any manager that I should drop the call and call again and go through accounts department. I called again and asked for a consultant to call me back its almost end of the day and no call back was done.

this is one of the many reasons I am cancelling the price lock at the end of the term.

I need this to be escalated and would highly appreciate a call back.

Shanell Venketsamy- [protected]