MultiChoice Africa / DSTV review: Unresponsive and false advertising

I got an email from DSTV and there is a link in the email for me to get a price lock on my monthly bill. I clicked on the link and it opens up a form to fill out my contact details for someone to contact me to do the price lock. I have opened the link a few times and filled out my contact details. I have had no one call me about doing the price lock but have had a few calls from call centers trying to sell me a new decoder. I told them I'm not looking for a new decoder and told them about the email and asked if they can do the price lock and they say no they can't that its for a different department. To me this is false advertising.