MultiChoice Africa / DSTV Logo

MultiChoice Africa / DSTV Customer Service

Having problems with MultiChoice Africa / DSTV?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

MultiChoice Africa / DSTV reviews first appeared on Complaints Board on Apr 19, 2007. The latest review box office movie was posted on Jul 31, 2021. The latest complaint Service was resolved on Jun 13, 2021. MultiChoice Africa / DSTV has an average consumer rating of 1 stars from 1825 reviews. MultiChoice Africa / DSTV has resolved 50 complaints.

MultiChoice Africa / DSTV Customer Service Contacts

+27 11 289 2222 (Johannesburg)
+27 12 422 2222 (Pretoria)
+27 21 508 2222 (Cape Town)
+27 41 395 2222 (Port Elizabeth)
+27 51 503 2222 (Bloemfontein)
+27 11 289 3000 (Switchboard)
144 Bram Fischer Drive
Randburg
South Africa
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
Sat7:00 AM - 11:00 PM
Sun7:00 AM - 11:00 PM

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MultiChoice Africa / DSTV Customer Service. Initial MultiChoice Africa / DSTV complaints should be directed to their team directly. You can find contact details for MultiChoice Africa / DSTV above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about MultiChoice Africa / DSTV. Discuss the issues you have had with MultiChoice Africa / DSTV and work with their customer service team to find a resolution.

MultiChoice Africa / DSTV — Complaints & Reviews

MultiChoice Africa / DSTVNot able to load devices on DSTV Now

Faulty decoder was replaced on 23 June 2021.Also changed address and email address.
After that I could not access all channels on DSTV now and all devices did not show on DSTV app on phone or tv devices.
That was now corrected . Devices were LG, Hisense, and tv that shows as Telkom Tv on app and Samsung phone .

On my cellphone the Telkom tv and cellphone is shown as devices -No LG tv .On app on Hisense tv only Telkom and cellphone as registered and Hisense (to be registered ) but no LG TV .When I try to register the Hisense and LG TV it says that already linked to another account, .

I was asked for the ID number of yhe two devices but not sure where to find it.On the Tv under manage devices it shows Hisense TV 43E5600EX and under that NwOsHoYf2E2RLCmCtzgikHCT. Last person on live chat told me that this is not the device id. Now where must I find it.

I have now over 3 days spoken to 9 people, R150 airtime later, spent time on live chat today for 4 hours and still no joy. Someone must be able to assist. I merely changed decoders. How can this be .

my details : EA Coetzee [protected] Cell [protected]
Address !93 Jacaranda Street Protea Heights Brackenfell 7560 . Recent address 195 Cook Street Goodwood -address was changed 23 June
Old email addressed [protected]@arc.agric.za and [protected]@gmail.com

I would appreciate assistance as I am at wits end

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    MultiChoice Africa / DSTVConnections and payment

    in 7 May 2021 i paid 399
    in 20 May i paid 399
    also paid 200
    then in 21 May i paid 610

    my DSTV is always disconnected i make a call but my issue is never resolved i have emailed all the [protected]. my contact [protected]
    im sick and tired of these.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      MultiChoice Africa / DSTVCall center agent was useless and rude

      Call center agent who works for DSTV in South Africa named Ncumisa Letlhage gave the worst customer service ever. As I was trying to explain my problem to her she was talking over me, more than once I asked her to give me a chance to speak and she would end up talking while I was speaking. Her tone was very aggressive, she was actually shouting at me. I could not take it and I hung up. When I called again instead of picking up my call she just remained silent and eventually hung up. The problem I was calling about was not solved. Her attitude and tone were appalling to say the least.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        MultiChoice Africa / DSTVCatchUp - Missing Rookie final episode!!!

        Rookie - The final episode of rookie has not been available on catch-up for over 2 weeks now!!!

        The final episode was aired during load shedding - don't know if this has something to do with it.

        We have switch off and on our decoder a number of times "reset" but it still does not download the final episode of the Rookie to catch-up.

        This is not the first time episodes are not downloaded - what are we paying for !!!

        Surely there should be quality checks that downloads to catch-up are successful and if not establish the root case and implement corrective actions!!!

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          MultiChoice Africa / DSTVService

          The installer security code JFPWX6. The installed my explorer and there was a loadsheeding and to come back after 2 hours to set the it. They never come and I called them numerous time and they promised to come before the end of the day Friday. Till now they never showed up my main TV is blarey and the extra line said it needs connection from the main set. I never expoirienced such a bad service and I want to cancel this whole offer. My no is [protected]. NC Ngaleka

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            RESOLVED

            The complaint has been investigated and resolved to the customer's satisfaction.

            • MultiChoice Africa / DSTV's response · Jun 16, 2021

              NC Ngaleka, e are sorry about this.
              May you kindly send us an email directly to [email protected] so that we can get your details and contact the installer.
              Please include your customer number and latest phone number number.

            We are here to help

            • 16 years' experience in successful complaint resolution
            • Each complaint is handled individually by highly qualified experts
            • Honest and unbiased reviews
            • Last but not least, all our services are absolutely free

            MultiChoice Africa / DSTVMy monthly payments

            I'm laying a complain because this is not the first I am complaining of your terrible service

            In March you guys stopped my viewing of which it was understandable because I failed to pay my monthly bill
            Than on the 25TH of the same month I personalty payed R675 and I was able view again

            The following month which april I got an sms from you that I need to pay R448.55
            I did exactly that I payed the amount You told me I should pay, out of nowhere I was told that the is a R147.55 outstanding of which I do not understand where does it come from.

            I did not pay the R147.55 now for the month of June I must now pay R916.55 from R660 that I used to pay, I really unhappy with your service.

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              MultiChoice Africa / DSTVI am making full payments but yet they charge me extra

              I did an upgrade on my account from compact to premium. I have been paying full required amount and no one has been telling me about Prorata amount I have to pay when doing an upgrade but now my services keeps on disconnecting and there is charge for that and it keeps on going onto my account meaning dstv is robbing me now. no one explained anything about paying pro rata when upgrading I only heard about it today. It is unfair what Multichoice is doing to me.

              I am making full payments but yet they charge me extra
              I am making full payments but yet they charge me extra
              I am making full payments but yet they charge me extra
              I am making full payments but yet they charge me extra
              I am making full payments but yet they charge me extra

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                MultiChoice Africa / DSTVcustomer complaint

                [protected]-proof of payment - Immediate payment
                reference number is [protected]

                Poor service- payment made 3 hrs ago and proof of payment was sent to [protected]@dstv.com. payment still not allocated. i cant view any channel. last time i made a payment on the 12 of May and i was advised that i will view until the 12 of June instead the dstv was disconnected on the 7th.

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  Jun 04, 2021

                  MultiChoice Africa / DSTV — Service resolution

                  I have been trying since jan 2021 to get this issue resolved... Yet in june my services keeps getting...

                  MultiChoice Africa / DSTVPayment not credited on my Dstv account.

                  On the 20th of May 2021 I made an internal transfer to the multi choice account number as I have always been doing for years. More than a week after I have made a payment my Dstv viewing was cut.Upon inquiry I was told that the reason for the cut was because I didn't pay my Dstv account and that I should send them a proof to show that I have indeed made a payment, which I did.I called their helpline repeatedly, spending over R200 in airtime but nothing happened.The supervisor promised to fix my problem but nothing happened.Nothing was wrong from payment starting from the account number I used to the reference number but I just can't get assistance from Multi choice.So I'm very disappointed in the company.My account number is [protected].

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    • Ma
                      Manqoba Mavimbela Jul 01, 2021
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I have same problem brother I made a payment with my credit card through their app on the 19 of May but they say the transaction does not appear on their side. I think this is daylight robbery. They are robbing us because we are black.

                      0 Votes

                    MultiChoice Africa / DSTVDstv downgrade

                    I called DSTV to ask questions about the promotion that you have for compact, your consultant Dudu got too excited and upgraded me while I was busy asking questions to understand what I was asking, and refused to cancel for me saying I must call other people to cancel. And I don't understand why her mistake should cost me by making calls. My number is [protected]

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      MultiChoice Africa / DSTVPricelock contract accepted but not delivery or installation.

                      On 5th of May 2021 I requested the pricelock 24months contract but up until today 1st of June 2021 I have not received my decoder. I have been calling DSTV consultants for several times but nothing happening. They all telling me to wait. I can't wait anymore, I need to know if this installation will ever happen or not. On the 18th May 2021 the consultants promise me that installers will come to set up the decoder and she even set up the time. I even stayed home the whole to make show they find me when they come. There attachments to prove what I am saying. The sad thing is I keep on wasting my airtime calling you but no progress regarding this request.

                      Pricelock contract accepted but not delivery or installation.
                      Pricelock contract accepted but not delivery or installation.
                      Pricelock contract accepted but not delivery or installation.

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        MultiChoice Africa / DSTVMulti Choice Dstv

                        01 JUNE 2021.
                        [protected]
                        Called Multi choice on the 25th of April to request a downgrade on my subscription and was told and sent an sms confirming my downgrade and was also advised that my new subscription will be R109 as of the 27 April 2021 .I paid R170 on the 27th but yet they stopped my viewing this morning .Called the Call Center and the consultant told me that I am still charged based on my last subscription as the last advisor I spoke to did not honor my request and downgrade my package as requested. Was helped by SINAZO PHILLIPS and was given a ref number [protected]/I107 .

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          MultiChoice Africa / DSTVLack of communication and Refund

                          I requested a refund on 9th May 2021 of R 829 but after numerous emails no response was received.

                          I then decided to call Multichoice on Monday, 17th May 2021 just to be told by the consultant that her colleague made an error and as such my account was credited with the relevant amount instead of submitting a refund.

                          I was also told by the consultant the refund would take 24 hours meaning the funds would reflect in my account my Wednesday, 19th May 2021.

                          I find this type of service completely and utterly dissatisfying and unacceptable as Multichoice's agent made an error and now I as the loyal consumer need to wait who knows how long for money which is legally due to me.

                          Please investigate this matter with a matter of urgency otherwise I will be cancelling all services and moving to a competitor.

                          Regards,

                          Conan L. van Staden

                          Lack of communication and Refund
                          Lack of communication and Refund

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            MultiChoice Africa / DSTVOvercharged

                            I bought an Explora Ultra on pricelock plus a extraview in Dec 2020. The contract is Pricelock R 949.00/24 months and Extraview R 49.00/12 months. Total R 998.00/ month for the first 12 months and then R 949.00 for the last 12 months.

                            The 2 decoders was delivered and installed by your office in Middelburg early in DEC 2020. Then another 2 decoders was delivered a week later. I reported this to your office in Middelburg and they said I must wait for my first account and then sort this out.

                            In Jan 2021 I got the first sms that said your next debit order R 1367.00 is for 01/02/2021, and since then every month I got the same sms.

                            Since Jan 2021 I phoned several times. Every time they said somebody will phone back in 48 hours or somebody will come and pick-up the decoders, thats not installed. That NEVER happened.

                            The decoders that was not installed SERIAL NO. A3033 60153
                            A3050 54875
                            are still in their packages.

                            I was overcharged and paid R 1476.00 more that I should have.

                            If this is not sorted out by end of May 2021, I will stop this debit order.

                            I am NOT A HAPPY CUSTOMER.

                            ID NO. [protected]
                            A.D.van Wyk
                            12 BAVIAANSKLOOF STR.
                            AERORAND
                            MIDDELBURG
                            [protected]

                            THANK YOU.

                            Add your opinion

                              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                              MultiChoice Africa / DSTVdecoder not connecting poor service -[protected]

                              On the 1st may  i went to multichoice Randburg- to transfer one of my decoder no [protected] to my sister Salome wit Id no [protected], and till today her TV is not working, it gives error -This decoder is not connected to Primary decoder any more, as its on my sisters name - while its supposed to be separated from mine .ITS UNLINKED FROM MY MINE -

                              And decoder [protected]   is giving same error primary is not connected thou secondary is working -  We called ur call center they cant help, Why are we paying for NO Service -You drive or call  still no serve  -- pls fix this as im not coming to your centre again, , Just sort this mess

                              contact number [protected] Cindy Phala-

                              Add your opinion

                                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                May 12, 2021

                                MultiChoice Africa / DSTV — I want to lodge a complaint regarding a program broadcasted on dstv channel 177, hgtv on 12/05/2021

                                The program concerned is 100 DAY DREAM HOME, Season 2/Episode 5, broadcasted on 12/05/2021 at 10h30 to 11h30...

                                MultiChoice Africa / DSTVExplora ultra purchased not received

                                I purchased Dstv Explora Ultra on the 27th March by visiting the DStv website opted to purchase with installation paid and received Order confirmation (see attached). Since then being calling : [protected] first told I need to be patient order is being processed to they can't track it. I went to the walk in centre to no avail. And eventually resorted to chat with consultants on the website after several contacts Londiwe Maluleka managed to escalate my query to online sales yesterday they told her "order is still pending" I'm honestly not prepared to wait a year to receive my order, I therefore request this matter to be resolved soonest.

                                Add your opinion

                                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                  May 11, 2021

                                  MultiChoice Africa / DSTV — Multichoice

                                  On the 20th April 2021 I paid my monthly subscription of R150 using my Capitec Bank app and the payment went...

                                  May 05, 2021

                                  DSTV — Exchange off a damaged explora for the new explora ultra

                                  Good evening I had such a bad experience with the dstv amandasig wonderpark not the shop in the shopping...

                                  IN THE NEWS

                                  Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                                  If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                                  One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                                  A consumer site aimed at exposing unethical companies and business practices.
                                  ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                                  You'll definitely get some directions on how customer service can best solve your problem.
                                  Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.