MultiChoice Africa / DSTV

My name is Bongani Xabanisa this month on the 11th i applied for a dstv compact hence i was using it before so my decoder is not working that's why i applied for the compact but to my surprise i was given family view explora 3d of which was not the actual agreement when i phoned the customer service they said they will listen to the voice recording and the supervisor said she will send the voice recording but they never send anything when i call i get dropped there is no one to assist with this issue because i don't want the Explora 3d i want the compact now i am stuck with this decoder and i have to pay multichoice has failled me dismally and no one is willing to assist on this issue till to date contact me on [protected]

For what possible purpose did you cut of registered subscribers?

By first sending a message that the account subscription is not paid, even though there are still 2 more days before the month-end

And even though the Account Subscription for November was paid in full immediately, you STILL blocked the broadcast.

What on earth is Wrong with you people ?

Account Number

[protected]

I want my holiday home package reconnected for the weekend they told me to pay R221 which I paid but after 11 calls to multichoice and the proof of payment send to [protected]@dstv.com nobody can help me similar happened in April had to payR1315 plus another amount never got any viewing but did not have time to follow up and now it happened again but this time I will fight back and I will demand that all money's be paid back as I got no viewing so please get compitent people to answer your phones I will also lay complaint on hello peter

To date my subscription has not been fixed. I’m on a 24 month subscription.

Which is R 559, all of a sudden, I’m being billed 674.

I have made numerous calls, DStv consults clearly don’t understand their own systems. I was told that a senior consultant will call me.. this is not rocket science., Do the math I want my subscription to be put back on R559… MY SUBSCRIPTION IS >>>>>> DSTV COMPACT+ DISNEY+ BUNDLE 24 MONTH DISCOUNT... YES 24 MONTH DISCOUNT.

THIS QUERY HAS BEEN GOING ON SINCE SEPTEMBER.

I did not asked for any changes, pull all the calls.

My billing date is 25/10/2023.

Put my subscription back

I have a two-year contract with Multichoice for an Explora ultra package which I'm paying R711 per month which is supposed to end month end October 2023.

On the 26.08.23 Multichoice debited R910 from my account which left me puzzled. I called them the same day to inquire about the money debited. I was told that the money will be reversed into my account. I called again the next day and I was advised that i have activated Netflix on my Dstv account which I did not. I asked them to please provide a recording of me asking them to activate Netflix and was told that I did it on my decoder which I didn't do, I then asked them to please disconnect that Netflix as I don't know who activated it.

As reported, I was promised that the Netflix will be disconnected. On the 26.09.23 another R910 was debited, and I called again, and I was told the me thing again.

I then decided to go to my bank to reverse the R910 and went to Pnp to pay the R711 I'm in agreement with them for my Dstv. now they closed my service which I paid for because of a Netflix account that I don't know, and I don't even use. I feel that it's unfair because I asked them to please disconnect the Netflix account because I never activated that account. Now I paid them R711 for my Dstv but my service is disconnected meaning I gave them money for nothing.

I called them again today 09.10.23 and they insist that I must pay the Netflix before they can re-instate my Dstv. I really need help.

most channels are not loading. There is no connection due to poor signal or bad weather. Some channels opening but then the connection was poor. Flickering and freezing. The weather was good. Some channels were working but picture quality was bad. flickering and freezing.

Error message No connection due to bad weather or

Blank screen on some channels.

did scan in settings. Found all channels but still a problem

I've been loyal to multichoice for about 10 years now on a premium package. With the price increase of everything I prefer a price lock when one is offered to me.

My "normal" monthly premium is around R1200 which includes namola and insurances. Multichoice will send an sms indicating how much I need to pay.

Due to unemployment and not having a fixed salary I make cash/eft payments and these would be made early in the month before the 6th of every month.

Last night realizing that I have not paid my DSTV I whatsapp to get my balance as I did not receive an sms. To my surprise, I owe multichoice R300 more than normal- I'm on pricelock ending October 2023, toady is the 5th of October.

Now what is working on my nerves is the unprofessionalism received from the call center agents. I called in twice and both times the phone was put down in my ear. The third time my call was taken by a lady named Bongiwe. She tried to explain and she also put the phone down on me.

Is it wrong for me to want to know why I'm paying so much while on pricelock? Can I cancel everything all together before end of October? Can we get call centre agents who can read from a computer screen and telephonically communicate what they are seeing? If I'm not happy can we escalate the matter so that someone who has answers can explain.

I'm sitting with a 1.5k balance which I WILL NOT pay as I don't know what the extra money is for..

As for the 4 ladies that hung up on me this morning, they are incompetent

i am a loyal DSTV customer for more that 10 years. now my decoder is not working and every time i call multichoice to get assistance i am told there is no help i am going to get for this situation to be resolved basically they cannot do anything. i am a premium customer if you cannot help me then cancell all my subscriptions because how am i expected to pay for services i am not using.

I was offered to upgrade to Explora decoder bt Dstv agent and i was told that it will be R599 per month, I agreed to it. The installation was done on the 05 June 2023. When i was to pay 599, it was more than that. When i called the customer centre their agents said I activated Netflix and i was supposed to pay R199 per month for it. Which now i was expected to pay 599+199 pm

I told them that i knew nothing about activating netflix but they insisted that i did it on my decoder. Now i just learned by one of the agents that Netflix comes automatically with Explora decoder and the I was supposed to be made aware of it by the agent who helped me with upgrading services, unfortunately she hided it for me and now my subscription is suspended because i have been paying 599 which i know and refused to pay 599+199 for netflix.

ID NO : [protected] . NAME . NIALL HEGARTY

I have been a DStv subscriber for many years . I subscribe to the top package .

I am harassed at least weekly , probably twice weekly with call centre agents trying to sell me something more relating to MultiChoice . I am not interested and will take this further if you do not remove my details from your call centre agents .

Regards

I paid via FNB banking app and the reference number was omitted. I walked into N1 DSTV to present proof of payment and the assistant said she'll "elevate " it to accounts. So every day I get disconnected and reconnected with several phone calls to them ,the voice prompt adds R50 every time I hear her pathetic voice. I'm fed up and done, just give my refund and we can part ways. Thanks for your Anaconda repeats DSTV. WHAT A BUNCH OF LOOSERS

Dstv is aware of a system fault where they cannot enable my decoder, model 3A to receive the Catch up service. I have phoned several times to complain over this matter, now a month long, and obviously you do not have the technical no-how of how to fix it. The model 3B decoder can receive this Catch up service and i have asked if i can replace my 3A decoder with a 3B, i am also paying insurance on my decoders, and i am told no, i cannot exchange decoders in that way. SO, why must i pay for a service i am not getting? In my view this is illegal, am i going to be financially compensated for this lack of service?

I have also been assured that a manager, XOLELE, will call me back, as per usual this never happens. I suggest that dstv starts to show some respect to their dwindling customers and have the decency to return calls.

Very, very disappointed with your service, or lack of.

Dstv keep on deducting R698 on my account ive laid many complaints regarding this , first I was told that its netflix I called Netflix and they are not aware of this and it stopped 2months again it deducted same amount when I called I was told about showmax to a point i accepted this R699 cause im tired of complaining, now it has increased its R932 no no no its too much I want my money back no guys this is not fair now I must starve because of dstv I want my money back

I paid for a Family package about a week ago, today i was sent a text that if i pay K88 i will be upgrade to Compact plus within 48hrs. I paid the amount but after realising todays games i paid an extra K64 so that i automatically move to compact. After paying both amounts my upgrade has not taken place. The agents at customer care are not helpful, they are just telling me they have a problem with their payment system.

Txn. ID : MP230916.1310.J34410. Payment of ZMW 88.00 to Multichoice Zambia, Till Number DSTVAPP Multichoice Zambia is successful. Your Airtel Money balance is ZMW 61.72

Txn. ID : MP230916.1342.J38253. Payment of ZMW 64.00 to Multichoice Zambia, Till Number DSTVAPP Multichoice Zambia is successful. Your Airtel Money balance is ZMW 0.72

There's netflix that is linked to my account for R199, I've been complaining since April 2023, it'll disappear for a month and come back again. Netflix self have confirmed that I don't have that account, one lady once told me that this is the issue with clients who are using explorer, my question is that if they are aware why are they not cancelling it. Now this month my service have been suspended more than 3 times, now I'm on line with them for more than 30 minutes, with my time and airtime this is really frustrating

On 29 August I have spoken to Paballo (via chat) to reactivate my PVR services. He promised me it was done, but it will take 48 hours. It was not done. I then spoke to Busisiwe, who dropped the line. Finally, Dimpho was able to help me, but she disconnected my internet.

She then said she will escalate it (Ref - #INC-1702471). Nothing happened and I spoke to Linah. She said she will fast track it. Once again nothing happened.

I then spoke to Teboho, who dropped the line.

Then I spoke to Lesiwe who transferred me to Phumzile. Both just said "Sorry, we can't help you."

I finally spoke to Sesetho, who escalated the problem again. She said that she can see that the lady who worked with the PVR (Dimpho) accidentally cancelled my internet. Now it would be two more days.

I have a practice from home and I am losing money! Can anyone assist?

I really am not happy with multichouce, every month,there's additional amounts am paying for, my bill is never the same but always high, weather I pay on time or earlier or later, if it was late payments yes I understand the recommendation fees and all but the rest I truly don't understand shame, now only today I found out I was supposed to tell them to cancel something so I pay the normal compact price but that info was never shared with me in 2021 when I took up the price lock plan.

With that being said, am raising a huge praise to Teboho Kimbile who took his time and explained everything and fixed the issue I've been having for years, yes I was frustrated took a lot of the frustrations on him but in the end he really did help,basically he came to my rescue after all the other consultant including a team leader failed me for years

I Thembelihle Mkhize i signed for DSTV Price Lock on 23 July 2021, the consultant i spoke to on that time advised that i will pay R598 for the next 24 months by debit, due to unfaithfulness of DSTV Debit system and accounting dept where they overcharge at time i called them in January 2022 and advise i will be using cash payment method. in June 2022 i did advise the consultant i spoke to that my extra view is no longer in view and i would like to cancel, she/he advise that it’s impossible as I’m binded by contract, which is far, to my surprise the lowest amount I ever paid is R633.00 compare to the initial R598 on the contract. 28/08/2023 I called to enquire and then consultant call me back and advised me that my contract ended in 30 June 2023, however they have charged me extra for the next 2 following months because they have discovered that their account dept did not charge me for installation and ……, I ask the lady to forward the initial email advising of such with a date and email address used. In a simple form DSTV with Fraud, Ethics, Risk and Finance dept they are committing fraud.

From: Zandile Bogoshi - BCX

Sent: Friday, 25 August 2023 10:58

To: [protected]@dstv.com; darryl.[protected]@multichoice.co.

Cc: Zandile Bogoshi - BCX

Subject: RE: Proof of payment...ID [protected] ref [protected]

Poor customer service, lack of communication skill, no caring of your customer, just caring about profit

I have a new installation under my name S. Zandile Bogoshi, the amount of R604.00 was paid on the 08 August 2023. Immediately after the payment was down, the DSTV was connected and after two days it was connected, from there it is or was on and off.

I am tired of MultiChoice, I’ve been explaining this challenge more than ten (10) times now. I am normal (angi hlanyi) to pay one DSTV on the 29 July 2023 then the 08 August 2023.

There are two DSTV’s

- Philemon Nkubu Bogoshi [protected]…paid 25 August 2023

- Suzen Zandile Bogoshi ([protected])…..

Both account are paid from the Capitec account [protected] but with different refs. The [protected] is new installation and was paid on the 08 August 2023.

If you cannot connect the DSTV – [protected] please refund me. If you connect it tell your team not to disconnect. Should it be disconnected I will go will report this to Consumer and seek advise from ICASA and surely today the 25 August 2023 16:45 sleep over at your office till you resolve my problem. R604.00 was supposed to be for my Families basic needs according to the Constitution.

Zandile [protected]