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MultiChoice Africa / DSTV review: Frustrated with multichoice customer service! 200

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Author of the review
12:00 am EDT
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I have been so frustrated with the customer service at Multichoice, that I know revert to writing this down, as I cannot explain this issue one more time to someone who works shifts and finds it impossible to keep their word, and get back to me as they ALL promise.

REF number: [protected]

In March 2006, I disconnected my service with MultiChoice, as I moved to Mozambique for an unknown period. On 27 Fear I asked a friend, to phone Multichoice on my behalf, using my DSTV number, to inquire re the reconnection fees,(monthly and yearly) She did this, and concluded this conversation in saying that we will come back to confirm if we wanted to pay for this on monthly or a yearly basis. Thus not confirming it during the call.

On 27 March, to my shock and surprise I saw that the amount of R 858.93 was deducted by Multichoice. I was horrified. And then the terrible journey began to try and sort this out with your call centre. I phoned on 2/4/2007, spoke to Henri, see above ref number. All he did was to say the call will be retreated and he will get back to me before the end of the week, On Thursday I called just to find that nothing was done.

On Tuesday 10/4/2007 I called again (even though Multichoice said they would call me back. ) I spoke to Nicky, she escalated the problem to the complains manager. Later in the week I called again, and spoke to Marilynn Collins, to whom I had to again explain the full problem. She said that someone listened to the call, and that they said my friend requested reconnection. ON the same day Henri called to say that he did not listen to the call, someone else did.

I now requested to listen to the tape myself, and asked Marilynn to arrange for this for Sat 21/4/2007 at 09h00. On Monday 16/4/2007 I got a message from her to say that they had the tape at the front desk on 14/4/2007 --- I was amazed.

On 17/4 I called and asked to speak to Shawane, he actually listened to me, and even indicated that he can understand why someone might have misunderstood this request as a request for reconnection. I FELT HOPEFUL. He promised to make an appointment for me for 21/4/2007 at 10h00 and would get back to me

I WAITED

19/4/2007 I called again, asked to but put through to a complaints manager, as Shawane was not on duty, who would call me back within the hour, as the problem has been escalated (I now think this just means, the complaint has been filed in the dustbin)

When at 16h00 I still have not been contacted by Multichoice (within the hour she said) I called again, and asked the call centre person who answered Peter, to just put me through to a complaints manager, I got connected to Johannes Nkabinde, who said someone apparently did try and get hold of me. I however had no missed calls from anyone, and received no messages on my answering service.

He promised to again forward an email to Marilynn and Shawane and Nicky to get back to me to confirm the appointment for Saturday 21/4/2007.

I feel as a customer, that I have no value to you, that when a problem arise, you seem to think that it is my problem, and my perception is that I as a customer has no value to you. This saddens me and at the same time makes me really really angry. You have a customer complains department, yet I as a customer feels that you really do not care enough to help me. The experience I had with you really just makes me wonder if I want to be your customer. Should I not spend my money elsewhere.

I am in anticipation to hear the outcome of this issue, I would be most amazed if someone calls me back tomorrow.

Kind regards
Suzette van Rooyen
Suzette van Rooyen
Wheelchair Tennis South Africa
PO Box 1000
Bromhof
2154
Mobile: +[protected]
Office: +[protected]

200 comments
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Wrxe
, US
Mar 11, 2024 9:22 pm EDT

Hello, could you please fix E48-32

A E Smit , full package.

ID [protected]

20, Fourth Street, Voelklip, Hermanus.

Thanks so much!

I have tried everything ,'switching off etc

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Bajkai Zoltan
, US
Dec 25, 2023 7:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

All one gets in this rip off station is repeat after repeat this is a total rip off you guys should be ashamed that this is the quality you provide it’s a joke

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Sifiso Ndhlovu
, US
Nov 19, 2023 6:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

l have been trying to change my dstv package from September and everytime l write on you chat platforms they promise to call me but never do.l use thou whatsapp chanel and chatboard but they re both useless

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@siphosethu
Johannesburg, ZA
Oct 23, 2023 1:09 am EDT

I need a refund a paid MultiChoice

Double on the 1st October 2023

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Onkemetse Modise
, US
Sep 26, 2023 9:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've been battling with netflix that is added to my account since April 2023, I don't have the netflix account, linking to my dstv. My service is disconnected every second day and there's fee accumulating every second day

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Hans Koning
Somerset West, ZA
Aug 26, 2023 12:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

When I go to Box Office, there are no Movies shown anymore.

Maybe it needs a re-set?

Please get this sorted. I pay for this.

Date 20-08-2023

Somerset west Western Cape, South africa

My e-mail address is hans@dvineliving.co.za

ID [protected]

Cell [protected]

CARD NO [protected]

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Mpumi@gmail.com
Selwane, ZA
Aug 12, 2023 10:50 pm EDT

Dstv multichoice I want to make a refund because I made a mistake for paying dstv 3 times so I need help to reverse my money for 2 months please

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Mthofi
JHB, ZA
Jun 13, 2023 1:42 am EDT

I was offered a price lock contract and I discovered that I have been charged for 2 point installation which is R70 a month. when the installer come they just swapped decoderss as I was already on extra view. why ma I being charged for this

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pierre sacha
, US
Jun 06, 2023 6:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear DStv you are increasing your fees yearly yet your programs are constant repeats. I.e., DaVinci has brought us the same Animal Embassy for more than a year. Not to talk about your movies. I am also sick and tired of your ClearScore advertisements, especially "I'm thinking of buying a new car". Please bring us some changes.

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Bassie Siegers
Sandton, ZA
Jun 03, 2023 1:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Just paid R4400 to have my Smart LNB replaced by a registered installer Simtec Installers, paid R1850 just for the part, advertised at R449 at Builders Warehouse.

R350 call out fee, R475 unspecified accessories, and R1199 service fee.

Not cricket!

25 May 2025

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Che Junior
, US
Jun 04, 2023 12:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My account [protected]

ID [protected]

I am not happy with the installation at all. Is not need and the wiring is very much expose to the sun, rain etc.

The cable is very thin is something like 1.5 thick is not wrong.

Please find the attachment picture

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Jane Grove
, US
May 15, 2023 7:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We recieved a R100 voucher of want we wanted to use at KFC and could not because of voucher error why i dont know im just unhappy to order the food and not have the voucher for payment that we had to pay cash for why send it if it,s not working unhappy customer mrs Grove [protected]

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JPD Pienaar
, US
May 13, 2023 3:21 am EDT

My dstv subscription was disconnected on 5 May 2023, even though it was paid on 2 May 2023. I phoned the Johannesburg call centre, explained this and then they (Thobisile) put me on hold for 16 minutes while trying to find out what to do next. Then cut off the call suddenly. Nothing was resolved.

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Maropene Ramabina
, US
May 10, 2023 4:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My account is suspended and I spoke with 2 call centre guys between 20h00-21h00 today (Thursday 04 May 2023) and I did not get help. I actually think i was intentionally put on hold for too long until my airtime has ran out

Is this good customer service?

Regards

Maropene Ramabina

Customer service number: [protected]

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Wafuba Ahmed
Kampala, UG
Apr 22, 2023 12:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Request for transfer of fund from DStv account [protected], which was suspended on Saturday 15th April to new DStv account [protected]. Under name of Mr. Wafuba Ahmed .

On Wednesday 12th April, DStv decoder with Smartcard no [protected] was showing poor signal thus the suspending of the account and acquiring of new DStv with IUC [protected]

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Karen Gillyon
, US
Apr 10, 2023 2:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Good Day

Kindly note I have been receiving e-mails & phone calls from a Robin Hayes from Multichoice advising me of a Gift Card I have been selected for.

This man keeps on phoning me & emailing me iro this scam.

I await your reply

Regards

Karen Gillyon

[protected]

karen@smithlaw.co.za

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Nkhangweni Edward “Vhavenda” Thaba
, US
Apr 03, 2023 10:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Subscription

I was promised a price lock of R539 for 2 years with free delivery and installation but I am currently being charged for installation and Explora Ultra services

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lindea
Gauteng, ZA
Apr 02, 2023 11:30 pm EDT

Why stating that series is new when it is 2 years and more older. No new content

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JT Deetlefs
Machadodorp, ZA
Apr 02, 2023 6:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

DSTV Installer Overcharging Clients

The Inverto Hub is about R1300

The SLS Splitter is about R60 each

See Invouce attached

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Tlhoky hope
Tzaneen, ZA
Mar 21, 2023 2:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have 4 days without internet connections and I don't remember skipped a month to pay. My account is up to date.

So please make a way to resolve this issue.

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Diapo
Johannesburg, ZA
Mar 11, 2023 7:15 am EST

My father paid money in error towards his DSTV account and it's been five weeks with no efforts of resolving this matter and he has three reference numbers with numerous conflicting messages communicated by the call centre agents and consultants operating from Maponya mall outlet.

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Susan Alice Singo
Pretoria, ZA
Feb 08, 2023 3:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi I'm SUSAN ALICE SINGO I sent this complain to you about my Dstv account the problem of my account is that my dstv package is Compact but I pay R600t to R800 per month instead of R420 so now I don't understand what's going on with my Dstv account so plz can u help me out as soon as possible my ID number is [protected]

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Elize Jackson
, US
Jan 23, 2023 9:04 am EST

Dstv [protected] paid my account on 5th January send the POP but they keep on disconnecting my dstv I am very upset because need to send emails all the time to fix up call centre not working you cannot talk to anybody whattsapp does not give you the option fed up with this ?

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Boichoko Maphumolo
, US
Jan 10, 2023 8:09 pm EST

I made a payment on my account and the dish was still switched off, I'm starting to hate this poor system service that I'm receiving from DSTV and will soon cancel my subscription and use my settle to watch Premium Free TV.

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Lunga klaas
Johannesburg, ZA
Dec 22, 2022 5:29 am EST

Yesterday I pay money I will not Mantion how. But they say they will reconnect my DStv after 24 hours , until now nothing has happened.

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Philip Van Bosch
, US
Dec 19, 2022 3:25 am EST

After several attempts and phone calls and live chat still not be able to confirm any detail just be send from one to other with promises ticket number #INC-1390903

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simphiwe mpondo
Gqebera, ZA
Dec 13, 2022 6:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

rooter faulty, after visiting the MultiChoice store i was told that someone will call me and make an arrangement to collect the rooter and issue a new one but up until now no one has contacted me, and the rooter hasn't been collected

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Neo Pule
Randfontein, ZA
Nov 30, 2022 10:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

I tried to cancel my insurance on my account but no one is able to help me and now m disconnected because I didn't pay for insurance that I was given under false pretense that it will only be a once of payments, now it monthly

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Nico4e
, US
Nov 14, 2022 1:14 pm EST

GD

I used to use this email address (changeofownership@multichoice.co.za)

I need urgently help! Phone me on [protected].

Please, I don't want to go to Hellopeter. TX

Mr N Fourie

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Daniel Khanya
, US
Nov 09, 2022 12:21 am EST

My contacts number is [protected] my name is Harriet,i'm complain about DStv technician who didn't install my DStv properly then ran away his name is Hloni is working around vaal, he's been promising to to come and fix the problem it's been 6 days now

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Hansell
Manaba, ZA
Oct 30, 2022 12:39 pm EDT

I stay on the south coast and surrounded by retired folks.

We all love strictly and as if it is not enough that we have to battle with Escom outages we can only watch the repeats either late at night or the middle of the night. Many of us cannot afford the full bouquest so only have compact.

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W vd Merwe
Port Elizabeth, Eastern Cape, ZA
Oct 11, 2022 3:30 am EDT

Kyknet news - daily. Why is there just negative news? surely there are positive news that can be reported.

Furture no white faces, just black faces and news.

Please reconsider and help to improve the mindset of our people. Thanks.

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Craig Botha
, US
Sep 21, 2022 12:11 am EDT

I have made a payment on the click online application on the 27th aug 2022. My account has been suspended even though i paid. I have provided statements and corresponding transactional statements provided by the bank. When i call they keep me on hold for an hour and end the call. The service is PATHETIC

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Tylene Coetzee
Riebeek-Kasteel, ZA
Aug 30, 2022 6:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Applied for explora Ultra price lock package on 4 July 2022. To date no joy of installation following multiple calls to the customer care center and appointed service provider.

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Ashana Naidoo
, US
May 19, 2020 7:15 am EDT

Tlc has 9 adverts each time with the same stuff showing. Movies are repeated and very old movies are shown.
There are so many new movies and we see the old ones and we pay so much.
This is unacceptable

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Ross Palmer
, US
Apr 14, 2023 8:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Why not stream I have 3 streaming apps with latest programs and movies I use youtube aswell and for sport tvtap pro onstream and if u interested in netflix

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Tondi Oritonda
, US
May 13, 2020 8:52 pm EDT

Dstv is so petty. Scamming people n repeating shows. Making us pay additional fees because of 'terms n conditions' which they never inform us of prior to signing up with them. STAY AWAY FROM DSTV!

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Asandiswa
Mount Frere, ZA
May 12, 2020 12:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Reference number: 8018844/I249
21 days and counting.
This issue was approved and escalated for refund through internal channels, but now dstv is attempting to back-track.
I have no other option than to contact my attorney for legal advice.
I need my refund.

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Mushaathoni Nemaungani
, ZA
May 05, 2020 9:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My dstv now app only works for few minutes and deregister itself. I log it everyday and told them all over and over to check why but they don't do that. Every day I have to ask them to register my device but they don't help me with anything. As I don't even use this app now because of that. My number is [protected].

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Mustafa52
, UG
Mar 07, 2020 11:23 am EST

Secondly our set top box doesnt respond to remote switch on or off although we changed the battery.
The set top box when we change manually from the box the command keys on them also is not working

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Gloria Mabiletsa
, ZA
Feb 18, 2020 3:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

TV shows E16-4 error and have been communicating with dstv since morning this is frustrating as I pay without failure. My ID number is [protected] and smart card number is [protected]. Please fix the problem. I have tried to switch on and off as requested and reset but nothing works