Mr. Lube Canada review: Car tire change

I asked them to change the tires on my vehicle, a 2017 Honda Civic, on December 3, 2022. I picked up the vehicle that day to find that my tires were almost completely flat and I had to go back on 2 occasions to try and get you to fix it. When I originally came in, I explicitly told them (I have a witness that went there at the same time as I did for his tire change) that the rims probably were not for the right car and to check before doing anything. I asked him to confirm with me first and to use my summer rims if he wasn’t sure. The technician told me it was fine, that they fit and he would put them on my car. Once I drove off, my friend who was following from behind noticed that the wheels were shaking dangerously and the tires were almost flat. I was charged almost 200$ for this and when I went back, they quoted me an additional $400 to switch the tires to my summer rims, without even noticing the damage they did to my car. I then went to consult another garage (Kal Tire - 1670 Main St, Vancouver, BC V6A 2W8) and they said I should not be driving my car as it was very dangerous. Mr. Lube damaged the studs & lug nuts by forcing rims that didn’t fit the car. They completed the repairs and quoted that the previous garage caused the damage, to a total of over $900 in repairs. Mr. Lube now refuses to acknowledge any fault in this and is trying to point fingers at me, a person who is not a technician and who, unfortunately, listened to their “expert” advice. They were under a legal obligation to carry out the work on my vehicle with reasonable skill and care, using parts of merchantable quality and fit for their purpose. The problems I have outlined indicate that they failed to do so. They also tried saying we did something wrong or there was previous damage. I've included my car's full report showing that it was checked and all was well before. To resolve the problem, I would appreciate the cost of repairs done by the independent garage to be paid back in full.

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