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Town Fair Tire Centers
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2.1 78 Reviews

Town Fair Tire Centers Complaints Summary

22 Resolved
56 Unresolved
Our verdict: When using services from Town Fair Tire Centers with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Town Fair Tire Centers reviews & complaints 78

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7:23 am EST

Town Fair Tire Centers Wait Time

I had a 10:00 AM Appointment at Town Fair Tire in North Providence yesterday to have my winter tires, which I had purchased there a few years ago, switched with my regular tires. I arrived at 9:45 and sat in the waiting room. I could see my car outside the window, and they took the car in at 12:40. The car wasn't ready until after 2:00 PM. People who came in after me were finished before me. If switching tires is not a profitable service for them, I'll just have it done by my regular mechanic in future, and I'll find another retailer when I need to replace the tires.

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11:54 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Town Fair Tire Centers - Watched camera, tires never rotated, Keene NH

I'm very sad. Made an appointment 11/30/23 for rotation of tires and alignment. Usually I drop the vehicle off, today I waited. I was first one in appointment of 7:45 AM. I sat in the waiting room in front of camera and watched. To my surprise no one worked on my car. Checked the pressure, no tires taken off. I should of went to the desk then but thought...

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11:42 am EST
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Town Fair Tire Centers Rude/disrespectful employee

I was just at the town fair tire in Auburn mass and trying to reschedule an appointment that I missed and get a size bigger on my tires that I was gonna buy, the employee, a gentleman by the name of “Ken” seemed he was eager to help me. I told him I wanted to reschedule my appointment and get a bigger tire size. He said fine. I wasn’t happy with the price he called me for just going up one tire size I told him I change my mind and I wanted my deposit back. He was adamant about matching the price. I told him I was no longer interested and I wanted a refund and he pretty much changed his whole attitude and told me I had to wait for the person who took my deposit a few days earlier to give me a refund.. I tried to talk to him for an explanation why he could not do it. He pretty much ignored me and shrugged me off pretty much pretending I wasn’t there because I did not want to buy tires there. This is insulting, disrespectful, embarrassing I am not ever going to go back to another town, fair tire ever again this is how your employees treat your customers?

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Is Town Fair Tire Centers legit?

Our verdict: Complaints Board's thorough examination reveals Town Fair Tire Centers as a legitimate entity with notable strengths. Despite a 28% resolution rate on customer complaints, which invites a closer look, Town Fair Tire Centers stands out for its commitment to quality and security. Clients considering Town Fair Tire Centers should delve into its customer service record to gauge compatibility with their expectations.

Town Fair Tire Centers earns 94% level of Trustworthiness

Perfect Trust Endorsement: Town Fair Tire Centers achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Town Fair Tire Centers. The company provides a physical address, 3 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for townfairtire.com can be seen as a positive aspect for Town Fair Tire Centers as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Town Fair Tire Centers's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Townfairtire.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Townfairtire.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Town Fair Tire Centers have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Town Fair Tire Centers and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Townfairtire.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Town Fair Tire Centers's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 28% of 0 complaints were resolved.
  • Town Fair Tire Centers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Our research indicates that Town Fair Tire Centers is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
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10:17 am EDT

Town Fair Tire Centers Town fair tires in johnston ri on hartford avenue putting tires on car they broke brake line

Went to town fear in Johnston RI on Hartford Avenue to get 4 new tires and they said my car was all set so I go to leave and had no brakes so went back in and they said the man that put my tires on left so I said they should pay to fix it they said no you better have it towed I was very upset about the hole thing I want them pay for it. my car is in for repair now my name is Sandra Laflamme. my Cell is [protected]

Claimed loss: No brakes they broke the line the brakes were fine when I went there to get tires

Desired outcome: Pay the cost for the brakes on my car

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3:31 am EDT
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Town Fair Tire Centers flat repair

On 7/21/23 I went to east hartford location because I had a "slow leak" in a tire bought at that location last year.. So far just 7000 miles on them... I don't drive far... They charged me $14 to fix it? What happened to "free" flat repair? But it gets worse... A few minutes after they get my car inside, the tech comes out and tells me it is the valve stem... A $40 charge to replace... I agree to this... For ten minutes solid you could hear him banging on my rim with a hammer to remove the old valve... Unmistakable sound of hammer vs alloy rim... A few minutes later he comes out and says.. You have a "crack in your rim." I begin to protest, of course there is after all that banging on the rim with hammer... They respond..."oh that can't happen by us.." "we didn't cause it" I am unconvinced.. And say so.. They get pretty rude... I tell them to put my spare on and give me my car... So now I have to buy a new rim... An expense of about $160 plus valve $40... So total cost of about $214 plus mounting and balance $40... So I will be out $254 because of improper handling of my tire/rim...

Desired outcome: compensation

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4:30 pm EDT
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Town Fair Tire Centers Wouldn’t change our tire to our spare

I pulled into the TFT in Portland Maine. I asked if they would please change my completely flat tire to the spare,as I was not from that area I live 30 min from there. I was told they were too busy and it could be 4 to 6 hours before they would have time. I can’t believe that they couldn’t help change a spare tire, which should take no more than 20 minutes. I wasn’t asking to cut the line to be next, but there was no budging. They were not gonna change my tire anytime soon I then had to reach out to AAA to come change my flat tire in the parking lot of town fair tire. I find this completely unacceptable and I won’t be using your store again, that was the worst customer service I could’ve possibly received and I have purchased two sets of tires in the last several years from your company not again !

Desired outcome: That particular store should have a meeting on how to treat their customers, especially when people from out of town use their store, and how to treat them.

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1:57 pm EST
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Town Fair Tire Centers Tire sales and failure to complete the total job the 1st time

I bought 4 new tires on March 8, 2023 at Town Fair Tire in W. Lebanon, NH, spending $1200+. No 'thank you' from sales desk after paying for this. Later that day I washed my vehicle with the 4 new tires on it and noted that all of the tire's valve stems were bubbling/hissing/leaking in the water. I phoned the store and went back there to have this corrected. On the way home (2nd time) I noted the tire pressure light on my dashboard was illuminated but I couldn't immediately go back to Town Fair Tire. So today I phoned the store and went back. The employee said the banded sensors were never reset after the valve stem repair. This took 2 additional visits to get it right. My round trip mileage for each visit is 40 miles, not to mention the time out of my busy day. I never received a 'thank you' for the original sale or an apology for my subsequent visits. I am disappointed in T.F. T. Service

Desired outcome: Teach your employees to say "thank you" after someone spends money at your facilities, no matter the amount and an apology for poor service would be appreciated. What happened to good manners & good service??

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8:40 am EST

Town Fair Tire Centers Service in Stamford, CT

I arrived at the Stamford location at 730 am I was second in line waiting for the doors to open, all the parking spots were blocked with cones and still managed to park in a space, when the opened the doors, this rude individual made all the cars that were parked in a line not in a space to go around the back were the tire garages are now I was 7th in line, I complained to the individual and he raised hands in the air and very rudely answered what do you want me to do. All he had to do was to remove the parking space cones to let the other cars park, So I left.

Desired outcome: I think you need to teach your managers some manners on how to treat customers, what was the purpose of me getting there early.

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3:20 pm EST

Town Fair Tire Centers "overlooked 4 damaged rims"

About a year ago I purchased a used Mercedes-Benz and after having it for about 2 months, I started noticing shaking. I knew it was about time to get new tires anyways so I called Town Fair tire in Danvers Massachusetts and informed them that my car was shaking and I needed to purchase for new tires. Purchased very expensive, top of the line tires and scheduled my appointment to have them put on. Got to my appointment and they told me the representative that ordered my tires had ordered the wrong size on two of my tires because my Mercedes has a offset and has 2 different sized tires. They ordered the "correct" tires (upon research I found out I did not NEED to use the 2 different sized tires). So they offered to put the two that they had in stock on and they would put the others on when they came in. I said no thank you, I would prefer to wait for all of them to be in stock so everything is properly aligned and balanced. About a week later I came in and had those four tires put on and reminded them that the reason I was purchasing these tires was because my car was shaking. They call me to let me know my car is all set and I could pick it up. Upon picking it up I immediately noticed that it was still shaking. I called and they told me the reason it was still shaking was because I needed a tie rod. I believed them and purchased a tie rod and had my mechanic put it on. Car was still shaking. Had it alligned and the shaking continued. I must have gone to my mechanic a minimum of five times telling them something is seriously wrong with my car and that the shaking was progressively getting worse. My mechanic put my car up on the lift and there was nothing mechanically wrong with it. My mechanic suggested that I bring it back to Town Fair tire and have them inspect the rims. The rims? Well that would be impossible because I just bought four brand new tires and had these tire professionals put them on... There was no way that they could have seen past damaged rims but yet see a broken tie rod. I called and spoke to the manager of the Danvers location who was very kind. He told me to bring the car down and that he would personally take a look and if it was anything tire related that he would be able to tell. He made an appointment with me for the following day at 11:00 a.m. . I arrived at 10:45 and had my two-year-old with me. I tell the gentleman at the front desk what is going on and that I had an appointment with the manager. He tells me that they are going to balance and rotate my tires for me. I tell him that I am going to be waiting and that I have my young child with me and to please call me as soon as it is ready as I am going to try to entertain her in a nearby business. After 2 hours had passed and I still had not heard from them, I decided to walk back over and see if they had taken my car in at least. Once my car was within eyesight I noticed it had not moved, they had not even began and it had been over 2 hours. I had an appointment with a manager. I was furious. My toddler was overtired and ready to go. I walked in and said why has my car not moved and it's been over 2 hours. The gentleman working the front desk was so incredibly rude, he told me they could only work on one vehicle at a time and other people had been waiting longer. About 10 minutes later they take my car in. Within 5 minutes the gentleman up front is dangling my keys and telling me I'm all set. He then tells me that all four of my rims are damaged and I'm going to need to purchase 4 new rims. I said they are damaged? How? And how did you guys overlook that when you put my brand new tires on. The gentleman responds with "I don't know what to tell you, you must have hit something or hit lots of potholes". Nice try but nope. If I had hit something and hit it hard enough to damage all of my rims then why would all of my tires be in perfect condition? They wouldn't. Absolute joke

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1:54 pm EST

Town Fair Tire Centers Front counter tech

I went to Londonderry NH Town Fair Tire for an alignment. I was told after already paying that tgere was not enough adjustment to straighten the tires. Upon leaving, I realized that the steering wheel was still off by about 20 degrees from straight. It was never addressed at all. I brought my car back to my mechanic of 25 years who replaced every front end part himself beforehand. I told him what happened, so he jacked up the car, got underneath it again and assured me that all the parts were new and correct for the vehicle. I then made another appointment with Town Fair Londonderry and explained what I did since. The tech I was working with and I were rudely interrupted by Garrett, who proceeded to get belligerent and argumentative with me. Instead of putting my car on the lift and looking at it, he decided to make up potential situations that could happen. I tried to ensure him of the facts, and he just was belligerent. I ended up walking out without my front end aligned after I had already paid for the service. I would like to be paid back for tge service tgat was not performed as now I need to take more of my valuable time to schedule a 3rd front end alignment and pay a second time. As of now, I will never step foot in another Town Fair Tire and I will go to social media with my story. This is not how to treat a paying customer. This situation was handled very poorly.

Desired outcome: I would like my money back that I paid for a service that I never recieved! I would also like for Garrett to be dealt with properly for treating customers so disrespectful!

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5:52 pm EDT
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Town Fair Tire Centers I am complaining about the service at Town Fair tire in Brockton Massachusetts

I brought four tires from Town Fair tire every tire on my vehicle was still under warranty however someone at the shop over torque the bolts. On the tire that had the sidewall flat. There was no technician that was able to take the bolts out the wheels to remove it the manager called me and told me I have to move my truck because there is no way the bolts are coming out. I told the manager that Town Fair tire was the last people that took my tires off my vehicle how am I going to be responsible for a act that you all done. However he told me that I cannot help the technicians I respect that over insurance purposes I then told him to pull the truck out and I would do it in the parking lot. I agree to break the bolts so that they could remove the wheel to put the new tire on. While breaking the bolts I also broke my tools that's how tight it was mounted onto my sprinter van. However I was able to do it and they did the job and charge me $92. I then went to the store and purchase a new four-way and also a breaker bar I then use that tool to see if the other side was extremely tight and it was I am now asking for a refund and I also would like to bring my truck to a location and have you all remove the bolt and retighten them to the accurate torque I called the manager and never got a response yet. I was pissed off because that Town Fair tire always have issues but it was very convenient because my son lives right down the street

Desired outcome: Would like to get refunded for my $92 because I'm the one that removed the bolts not none of your technicians however I also would like to have another tire put on and remove the overtalk bolts

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7:48 pm EDT
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Town Fair Tire Centers Lost lock for my tires

8/9/2022 bought two tires for my wife’s Nissan Rogue . Paid and went to leave noticed the lock for my tires was not back in the car. Went back into store they checked in back said couldn’t find them. If I could come back “ he”ll see if he can order me a new lock”.

(1) I can’t come back tomorrow

(2) lock is somewhere in the store, he said we”we are closing don’t want to look for it anymore

(3) if I get a flat I can’t change the tire . Are you going to pay for the tow

(4) while I’m outside waiting for him, he just locks up the store turns out the lights and then drives off

WHAT AM I SUPPOSED TO DO NOW!

Desired outcome: Want the lock for my tires that you lost and refused to look for and locked down the store and drove away while I was standing there .

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12:21 pm EST

Town Fair Tire Centers service

ok i like to say first that i have been a customer of yours for a long time . let me start i got up and headed to your store in attleboro because when i called they said to come in no appoinment needed, greate i got their i had a small coffee from dd. saw one guy at desk and 2 others near the garage door so i waited and waited long enough to finish my coffee then from the back a person was comming through with a bag from dd. and a tray of coffee all of a suuden everone was gathering around him and here iam still waiting to be noticed after like 15 min. very poor service then one guy saids whos next it was me told him that i have a slow leak and its been that way for awhile i just did not have a chance to bring it in this is after i spent like 800 dollars for new tires and having the day off i would bring it in so we went out to my truck he looked at all my tires went back in for him to tell me its going to be 3 houjrs i said what i almost lost it after all that thats what i get and fujrther more he said its going to be 10.75 for wheel balance whitch was a surprise to me wow talk about nickle and dime us now that being their fault because on my wifes car she has a slow leak to whitch i have to bring in to fix so another 10.75 i think someone is not cleaning or doing the reseal of the rim your reply would be nice to see what you can do to keep me as a customer thank you my email [protected]@aol.com

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3:14 pm EST

Town Fair Tire Centers Tire change

I purchased a set of tires that came 3 weeks late! When they did come in that's were it's interesting.. Tires went on, and one of my tpms was not registering o my truck! I brought it back, they scanned it and said everything was fine. It was Not the case! They told to bring it to the dealer, in which I did and they said it was broken do to the install! I am now waiting again for them to fix it! The employees are useless at this location.

I can be reached at [protected]@ymail.com

Desired outcome: Still waiting

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4:42 pm EDT
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Town Fair Tire Centers New tires purchased in April

Needed a new tire I purchased back in April looked at because it kept losing air. I bought a set of four but had problem with the same tire repeatedly. I brought the car back in after just one month. With an appointment I had to wait over and hour and they did nothing. Today I had an appointment at 2:00 pm and waited till 3:30 during which time my car was NOT serviced at all! When I went to retrieve my keys due to another appointment the service man tried to charge me $10.95 even though they never serviced my car! I told him to kiss my [censored] because I couldn't believe he tried to charge me for fixing my tire which I know they never touched as I was sitting right inside the waiting room watching the whole time. These people should be fired! They are crooks!
I know have one bad tire of a set of four that I would not trust to be serviced at this store!

Desired outcome: Fire whoever it was and replace the obvious defective tire .

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4:52 pm EDT

Town Fair Tire Centers Tire rotation

Just got my (2006 toyota tacoma) truck back... Had a 1:00 appointment and picked it up at 3:30... Seems like a bit longer than anticipated... However... When I looked the truck over I could see that the rims no longer had the "caps" that extend out... The manager then came out to attempt to insinuate that it was something that someone else had done to cause this problem... Or perhaps me... Possibly I had it welded... The only place that I have ever had tires rotated is at town fair tire... Soooo i'm thinking that if anybody screwed these up it was probably town fair tire...In the end there was no resolve except for me to purchase another 4 hubcap extensions... (does this sound normal)... I was told that they would probably be about $5 a piece and would be in by thursday (2 days)... And when I got home I received a voice mail saying that it looks like it will be more like 10 days... This whole experience is certainly not on the level of an l.L. Bean customer satisfaction... Totally unacceptable... I will attempt to send pictures of the ruined extensions... All four... Not just one... What would you do
Mike mulherin
[protected]

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2:13 am EST
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Town Fair Tire Centers replace a new tire .

I came to replace a tire my car it was in perfect condition .when they did the job my car it didn't start .I looks like they did something on my car .and now they don't want to be responsible. Salem, ma this it a bad businesses...

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12:47 am EDT

Town Fair Tire Centers The veteran discount

On March 29 2021, I brought my car in to have a new tire on the passenger front to have a new one. The located is : 2012 revere beach PKWYW. Revere Ma. When I am asked for veterans discount the salesman said no and said : because it's already low prices. Invoice [protected] I am wondering do they did a right things for not to gave it to me veterans discount. Please check it out and find the answer for me, thanks.
Including is my invoice and veterans military card.

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12:11 pm EDT

Town Fair Tire Centers Horrible customer service

Underquote wait time, discrimination when deciding who gets serviced first. 01453.

4 cars getting there after mine for the same service and all get it done before mine. When asked whats up, answer was nothing I can do for you! Good job Sebastian, team Leominster.

I didnt expected to see things like that happening in this modern day and age but I guess u will find it at Town Fair Tire

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6:00 pm EDT

Town Fair Tire Centers Tires

I had my tires replaced in March 2019 as they were noted bad during my vehicle inspection. During inspection in June 2020 (Delayed due to COVID) was told I had 2 bald tires. Took vehicle to town fair tires and they agreed. I drive on studs 4 months of the year so in essence the tires have been on my vehicle for only 12 months. The tires are rated for 40, 000 miles and I didn't even get 12, 000 on them. I asked if they inspected them in March 2020 when they reinstalled and they said yes. At first he said the tires wore because I didn't rotate and balance them. I showed him receipts of both. The gentleman then said the car had 150, 000 on it on 26 Mar 2020, on 8 June I have 163, 000. He stated I've driven 13, 000 miles in two months and there was nothing he can do. This is NOT possible as I had 158, 526 on the car when I renewed my registration on 7 Mar 2020. Yet his ‘records' show 150, 000 on 26 March. Again NOT possible for me to go backwards during the month or March nor is it remotely possible for me to drive 13, 000 miles in 2 months. Mind you the entire US was under this COVID quarantine and no one was traveling anywhere. Shenanigans at the Biddeford, Maine Town Fair Tire store. I've been a very loyal customer for almost 20 years and can't believe I got the treatment I got today by anybody.

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Contact Town Fair Tire Centers customer service

Phone numbers

+1 (800) 972-2245 +1 (844) 266-9884 More phone numbers

Website

www.townfairtire.com

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