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Mr. Lube Canada
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Mr. Lube Canada
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1.4 185 Reviews

How responsive is Mr. Lube Canada's customer service?

16 Resolved
168 Unresolved
Very poor 🤒
We don't know much about how Mr. Lube Canada handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Mr. Lube Canada and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Mr. Lube Canada reviews and complaints 185

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6:19 pm EDT
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Mr. Lube Canada - engine failure - claim denial

On July 3rd 2009 I took my 2005 Honda Civic (42000 kms) for an oil change to MR.LUBE. As part of their inspection they removed the air filter. It appeared OK as per their report and the filter was re-installed. The service technician was a teenager, just a kid. Two weeks later my engine failed on July 17th 2009. The vehicle was taken to a Honda Dealership...

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6:46 am EST
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Mr. Lube Canada inept service technicians

I brought our van in last fall for an oil change and when we got it home a few days later, I noticed a couple of drops of oil on the floor. It's never leaked a day in it's life so I got the wife to bring it back to the Shop(MacLeod Trl. Calgary) who said everything was just fine. I got an oil warning light yesterday and the engine started making a loud knocking noise. It was due for an oil change, so I decided to try that first. The freaking oil filter wasn't even hand tight and there was only about 1.5-2 litres of oil left in the engine. Now I find out that the noise is most likely from a bent push rod and bearing and a new engine is in my future... and I am pretty sure that I know what the shop is going to tell me... good company.

Read full review of Mr. Lube Canada and 4 comments
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Honest Johnny
, CA
Mar 31, 2011 12:52 am EDT
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I would personally try to do my own oil change and if not bring my vehicle to a qualified 5 minute oil change place and get what i pay for...

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InUrFace
Edmonton, CA
Jan 21, 2011 11:36 pm EST

what would u expect?
it's a company that hires Liars and Criminals!
and yet still uneducative enough, to perform such simple task as oil change!?! lmao!
i suggest learn how to change oil yourself!, if u have a garage that is, or just go to a family owned mechanic shop
saves time and money. u just buy the filter and oil urself :)
there you won't risk of such failures, of waiting lines, the yukki coffee, and just the rude and obviously fake customer service, unless you enjoy supporting an unfair franchise?
anyways..just a thought..thanx for reading :P

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C_Bird
Pembroke, CA
Jan 04, 2011 5:08 am EST

No offense 'Beck" but based on my personal experience and the experiences of others that I have read both here and elsewhere - it would seem that the company you work for is not as forth coming on the problems they cause as you might think. Just once I'd like to see anyone from your company admit that an error on their part just 'might' be possible - instead of offering up all sorts of excuses and pointing fingers elsewhere. Despite what you might believe, you are not perfect. Your company is not perfect and sometimes things just go wrong. The longer your company continues to duck and deflect the worse it actually makes you look. My own experience has now made me a hard core advocate for others who have been screwed over by your company. You too will one day have an experience like this with some service provider and I hope when you do that you remember what YOU did to help the victim... Karma rules! You will get back what you give.

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beck
Langley, CA
Mar 07, 2009 12:00 pm EST

Sir, I work at a Mr. Lube and we take the quality of our workmanship very seriously. I'm sure if you bring your concerns to the manager directly he'll investigate your claim and if they were somehow negligent, they will take responsibility. One thing other readers should consider is what is the age and mileage of the car and what kind of service history it has. The oil filter is near the rear and bottom of the engine and when the rear seal is leaking (the gasket seperating the engine from transmission), it can appear that it is coming from the oil filter.

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Mr. Lube Canada - damage to my car

I went to Mr Lube for an oil change for my girfriend's car. During the oil change they recommended that my serpentine belt be replaced. I looked at the belt myself and found no cracking or anything so I turned down the belt replacement. The next day my girlfriend tried to start the car and it wouldn't turn over. She had it towed to a garage and the...

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Mr. Lube Canada - held hostage sell sell sell

When I rarely go to an oil change place, I want to go in, get my oil change and leave. In the past it normally takes 10-15 minutes to do so. I've tried a number of oil change chains here in Canada over the last 20 years and they've consistently provided 10-15 minute service. On 10/02/07 at Mr. Lube on Fraser Highway in Abbotsford, BC, I was essentially...

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12:00 am EDT

Mr. Lube Canada mr lube is like fast food not good for you or your car!

Had an oil change on a 1994 Chev van, they put on an dodge filter that blew off on my way to work it was a stormy day the van came to a stop real fast in the middle of an highway. I paid someone to pick me up and drive me home I phoned for an tow truck we then went into town put the Right filter and oil the van would not start not even from tow truck they told me motor was cooked and towed me home. I did not give up I live in country with nothing to drive, I worked in the cold with heath complications I got it to run again for how long your guess is as good as mine. I then touch base with the store manger in Guelph. He checked out my story and found I was not making it up. He asked me what would make me happy, I told him to get paid for the day of hell I had. He said I will give you your next oil change free Well! He told me that the filter for the dodge will work for the Chev he must think I am stupid thats Ok I now think that Mr Lube is like fast food not good for you or your car.

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Yogesh Sihag
, US
Jun 26, 2023 2:35 am EDT
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I’m very disappointed by the fact that being a loyal customer to MR lube, i went to one of your location to get my tire replaced but the garage denied the service as they wanted to go home and was in hurry to close the garage, it was still 15 minutes left for the closing tire.

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Hemaxo
Edmonton, CA
May 22, 2023 10:23 pm EDT
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I went to Mr. Lube located at Walmart#3029 @Parsond Road for my Tire change on 11-May-2023@9:35am.

I have a 2017chevy Malibu and my tires were on the rim. They charged me $128 plus tax. I inquired at other location and I was told it's $80plus tax.

I'm really pissed with this unreasonably high price.

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Vebhav
, US
Dec 12, 2022 5:51 pm EST

I went to Mr. Lube on December 4 for regular oil change. It was done swiftly. But, once I left the place, I noticed an odd smell. I got suspicious. My car was emitting unusual amount of white smoke, once i was on highway, I felt number of jerks. My car won't move without jerking now.

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Djibril
Gatineau, CA
Nov 29, 2022 1:28 pm EST

I went to Mr Lube on November 22, 2022 for winter tire change and was informed that I needed to get new tire bolts by law which I later came to found out that This law doesn’t exist.

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Banan
Oshawa, CA
Sep 27, 2022 10:38 pm EDT
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I came today to change my oil, they do the service as well and they add extra oil on the old oil without they clean it well and after thus it the gas start come from the muffler as purned my car mix oil with gas they cost me 204 $$ canadian dollers and the damge my car , the manger lies and i need my car fix

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Millo002
Rockwood, CA
Nov 23, 2014 3:27 pm EST

I used Mr Lube service at the Guelph location to regular oil change in my SUV. Next day there were oily spots on the garage floor under the car, and the oil level was 1cm above upper limit, also 2 covers
(oil filter and drain bold) were missing. I had returned to the store; after my complain they re-install covers (forgotten to install after oil changed) and corrected the oil level, but this was not very pleasant experience. First of all, they lied about putting new covers from their stock (installed old ones, originally from my car, dirty covers), finally didn't want to give a new receipt for the service provided.
It was my first and last time visit MR Lube shop. No recommended.

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Scrutany
Guelph, CA
Jun 24, 2014 3:14 pm EDT

I went to the Guelph Ontario location...
These guys are vultures looking for any weakness of perception or knowledge to exploit in the customer. They were helpful, especially since I am a big guy and have decent car knowledge... BUT They said my cabin air filter was too dirty and needed to be changed, my fluids were dirty and needed to be changed, that it looked like a needed a full tune up... This was 3 months after I bought the car at my dealership dumped 2 grand into the car with a 200 point inspection. When I pointed out that my dealership JUST checked all this stuff they backed off and tried another grifter approach. For the 20 minutes I was there, they pushed 5 or 6 unnecessary repairs on me, saying my car needed it. I am never returning to ANY Mr. Lube location!

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vroom vroom
Guelph, CA
Feb 26, 2010 1:30 pm EST

I have only ever had possitive experiences at this Mr. Lube location! They keep my car in fantastic running shape and they have educated me greatly on my vehicle and it's maintenance needs. I would not trust any other shop with my family's vehicles! Just one question though...how is fast food bad for your car?

Mr. Lube Canada In-depth Review

Location and Accessibility: Mr. Lube Canada has conveniently located branches, making it easy for customers to access their services. They also prioritize accessibility for customers with disabilities, ensuring that everyone can receive the automotive services they need.

Services Offered: Mr. Lube Canada offers a wide range of automotive services to cater to their customers' needs. From basic services like oil changes and tire rotations to specialized services such as windshield repair and battery replacement, they have it all covered.

Quality of Service: Customers can expect efficient and speedy service at Mr. Lube Canada. The staff members are highly skilled and professional, ensuring that customers receive top-notch service. Customer satisfaction is a priority, and feedback is always welcomed and valued.

Pricing and Value: Mr. Lube Canada maintains transparency in their pricing, ensuring that customers are aware of the costs upfront. Their pricing is competitive compared to other similar businesses, offering customers value for their money in terms of service quality.

Customer Experience: The waiting areas at Mr. Lube Canada branches are equipped with amenities to enhance the customer experience. Comfortable seating, Wi-Fi, and TV are provided to keep customers entertained while they wait. The facilities are clean and well-organized, and the staff members are friendly and helpful.

Appointment System: Scheduling appointments at Mr. Lube Canada is a breeze. Customers can easily book appointments online, and walk-in services are also available. The service delivery is timely, ensuring that customers' time is respected.

Warranty and Guarantees: Mr. Lube Canada provides warranty coverage on the services they provide. They honor guarantees and warranties, and their customer support is readily available to assist with any warranty claims.

Environmental Initiatives: Mr. Lube Canada is committed to environmentally friendly practices. They ensure proper disposal of waste materials and use eco-friendly products, minimizing their impact on the environment.

Online Presence and Resources: The Mr. Lube Canada website is user-friendly and provides comprehensive information about their services. Customers can conveniently book appointments online, and educational resources such as maintenance tips and FAQs are also available.

Additional Benefits and Promotions: Mr. Lube Canada offers loyalty programs and discounts for frequent customers, rewarding their loyalty. They also have special promotions and offers from time to time, providing added benefits to their customers. Additionally, they have partnerships with other businesses to offer even more benefits.

Customer Reviews and Ratings: Mr. Lube Canada has received overall high customer satisfaction ratings. Previous customers have provided specific feedback, highlighting the excellent service they received. When compared to other similar businesses, Mr. Lube Canada stands out in terms of positive customer reviews.

Social Responsibility: Mr. Lube Canada is actively involved in community initiatives and charities, demonstrating their commitment to giving back. They support local businesses and organizations, contributing to the growth and well-being of the community. Ethical business practices are at the core of their operations.

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Contact Mr. Lube Canada customer service

Phone numbers

1866 675 8231 +1 (604) 759-4300 More phone numbers

Website

www.mrlube.com

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